Victim in Highland, CA Will Not
Honor Advertised Price
I went into the Jiffy
Lube facility at the corner of Palm and Highland avenues in Highland,
California. I gave them my information ( name, address etc ) and we
began the process of making my order. When it came time to order the
oil, I found out that it would cost me almost $50 to get what I
wanted. I told them that their sign which said "oil change $21.99"
made no mention of the fact that oil would be extra. I pointed out
that I came into their establishment because the sign suggested a
lower price for the oil change. I told them that they were being
dishonest. They said they would decline service to me.
Damaged Front End On Lift
took my 2002 Corvette into my neighborhood Jiffy Lube for state
inspection and had one of their moron employees run my front end into
a lift in one of their bays. He immediately confessed to damaging my
car. I then reported it to their acting manager and he ran it by their
district manager. They wanted me to take it to some fly by night
repair shop almost 50 miles away. I told them no. I provided them with
two estimates and now they have denied any wrongdoing. Their employee
is now perjuring himself and states he never confessed to the damage.
I have faxed them notice that I was suing them and sent their home
office an email stating the same. I don't think they care if their
image gets further tarnished. I have also sent email to a local
television station to see if they can help.
will never go to another Jiffy Lube and will tell everyone they need
to beware of this company.
 Joanne in Blackwood, NJ Improper
The store involved is #438
5781 Route 42, Blackwood, NJ.
On 7/28/08 my husband and I took our car in for an oil change and tire
rotation. We were about to drive to to Boston, MA & needed the oil
change before we left. We initially asked that they rotate our tires
diagonally due to the way they had been wearng, but the Jiffy Lube guy
said no, they should be moved from front to back. We paid our money
and left. The entire drive to MA was bad as it was difficult to steer
the vehicle, there was an extremely bad pull to the left. Also, there
was a bad vibration in the steering.
We did not drive our car for the 1 week we were in Boston, but for the
drive back to PA we decided to rotate the tires back so as to get rid
of the severe pull. We had a problem getting the rear passenger wheel
off, we couldn't get the lug nuts off & actually snapped one of them
in trying. Since we were already on the highway, and it was late
Saturday afternoon, we couldn't get the lug repaired. We eventually
took our car to a mechanic in Upper Darby, PA to get the lug stud
replaced. In order for the mechanic to remove the wheel he had to snap
two other lug studs!! The mechanic pointed out that the problem would
be in the way the Jiffy Lube guys replaced the wheel initially. On his
suggestion, we went back to Jiffy Lube to complain & request that they
pay the bill of getting the new lug studs installed.
They refused to pay the bill, claiming that if we had of just brought
the car to them they would have fixed it for us. I told the guy that I
didn't think of it being their fault until all 3 were snapped which
showed there was a problem other than normal wear on the studs. They
did refund the cost of the tire rotation, $26, but the fixing of the
lug studs had cost me $130.
Barry in Hampton, VA Forgot To Replace Oil
On July 19, 2008 I took my
2003 Tundra to Jiffy Lube on Mercury Blvd in Hampton, VA for a
Signature Service. I paid my bill and left to run some other
errands. I made it a mile down the road before the engine RPMs
dropped and all the warning lights came on.
I had the truck towed to
the Toyota dealer and they indicated they would check it out Monday
(This was a Saturday) and let me know what they found. I told them I
had just had a service at Jiffy Lube and suspected that as the root of
the problem. My wife came and picked me up and I called the Jiffy
Lube Manager and told him of my problems and suspicions.
Later that afternoon I was
called at the house by a gentleman that identified himself as the
Jiffy Lube Area Manager and asked if he could look at my truck. I
thought well good maybe they were going to do right here and told him
where the truck was.
An hour or so after the
Jiffy Lube Manager called, the Toyota Service Manager called and told
me that a couple of Jiffy Lube employees had been there to look at my
truck and that he and one of the Toyota technicians accompanied the
Jiffy Lube employees while they looked at my truck. The Toyota
Manager told me there was no oil showing on the dip stick, the Jiffy
Lube Employees poured oil in the engine and started the engine. The
Toyota Manager told me the truck was still two quarts of oil below
full and had no oil pressure.
Shortly after Toyota
called, the Jiffy Lube Area Manager called and said they put oil in my
engine and cranked it up and it ran good and that the "Anti-Knock
Sensor" saved my engine. According to him I was good to go. He didn't
say anything about no oil pressure.
I had Toyota evaluate the
engine - Their diagnosis after disassembly: the bearings were shot and
I needed an engine. Fortunately for me, my insurance company covered
my damages under the other than collision provision of my policy and
they are having the engine replaced. They will be going after Jiffy
Lube for payment to include my deductible. I have been without my
truck now for 6 weeks. I just couldn't trust Jiffy Lube to replace an
engine (providing they agreed I needed a replacement) if they couldn't
even perform a simple oil change.
Michael Caused Leak In Cooling System
i went in for an oil change on
a friday noticed them fumbling around, i think they put the wrong
filter on first( a little scary) they corrected this but the next day
on my way to work i looked at my temperature gauge and it was peaked
out. Pulled over there is a leak about 2 inches from my oil filter in
my coolant system. Yeah coincidence sure, not sure how to approach
this but it has got me in a tight spot right now and I am quite
 Chase Tire Rotation Scam
went to a local Jiffy Lube location just yesterday [23 August 2008]
for a scheduled oil change. About a month prior to this appointment,
I went to a local garage to have two new front tires put onto my car.
The tires were then rotated to their assigned locations through the
Once going to Jiffy Lube for my oil change, an employee informed me of
the extra services my car requires. One of which was a tire
rotation. I hesitated and told the employee that my front tires were
brand new. After he insisted that the computer was correct, I decided
to allow for the rotation because I want a safe car for my travel to
college in the near future.
That night, I learned that the tires were in fact supposed to be as
they were before my trip to Jiffy Lube. The next day, I returned with
my receipt and explained the situation and requested the tires to be
returned to their original positions and my money back ($19.99). The
employee said that he could put the tires back, but will not give me
my money back. I asked why. They said that it was brought upon
myself that I got the tires at a different company and accepted the
recommendation for the rotation. Also, that it is not their
responsibility to inspect tires.
believe that all that is unacceptable. I got the tires where I did
because it was of the best price and in today's world, cheap price and
good performance is hard to come by. Jiffy Lube's computer showed
that I was in desperate need of a rotation but that was based on
intervals of the car dealer of which I bought the car. So, according
to Jiffy Lube, if I go to another company for any service, it messes
up the report of the computer. How is that my fault? It's not.
Jiffy Lube should have to punch in information about the car as it's
being serviced to provide updated information about the vehicle. As
for the employee stating that inspecting tires is not their
responsibility, that's a lie. Anyone would say that a mechanic would
do a basic inspection of tires before rotations. Also, any basic
mechanic should be able to look at a tire and know if it's new or
not. There are many people who are not mechanics and can tell that.
conclusion, I believe that the employees of the Jiffy Lube location
were either lazy, inexperienced, or both. The fact is, they tried to
make quick money by taking advantage of my age and knowledge. That is
unacceptable. Jiffy Lube's main focus should be pleasing the customer
instead of concerns about profit.
 Bassem Unneeded Cabin Filter
We took our car in,
they told my wife she needed synthetic oil instead of regular since
the dealer recommends it, and then claimed that the air cabin filter
needs to be changed every 10000 miles, though the dealer stateed it`s
done only at 15000 so they ended up charging 105 for what was supposed
to be 20 $ oil change.
I calle their public
relation and complained, my next step is small claim court. I
would recommend every one to fight it and not get tired or bored.
 Laura in Downers Grove, IL
Overfilled Transmission Destroyed
My husband took our car to
Jiffy Lube in Westmont, IL on Sunday August 10, 2008. The car was in
great shape, just wanted to have the trans fluid flushed before
leaving for our family trip to the mountains. Monday morning my car
would not go in gear. I sat there for a while in disbelief then tried
again many times, finally I gave it some gas and it went in to reverse
and I was able to drive a few blocks and back home. My father in law
came over to check it for me and said there was way too much trans
fluid in it. He sat with the kids while I went back and the manager
apologized that there was too much fluid and they drained some out.
He showed me the stick showing a good level but I think it did not go
through all the gears because once again the next day when I tried to
drive, no gears!! We ended up having it towed to AAMCO Transmissions
on Wednesday and they have it apart right now but surprise . . . the
Jiffy Lube inspector says that the transmission failure has nothing to
do with them over filling it! I guess it's a sheer coincidence that
they did a transmission flush and the next day the transmission
My awesome family car is
now junk! STAY AWAY FROM JIFFY LUBE IF YOU LIKE YOUR CAR!! We're
pretty much out of luck here. Without a big time lawyer to fight this
big time screw up we have no car. Thanks Jiffy Lube! We paid you to
ruin our car : )
 Bruce in Portland, OR Will Not
Honor Battery Warranty
In April of 2006, I purchased
an Interstate "PowerVolt 72 Month Warranty" Battery (S/N 721112771250)
from Jiffy Lube Store Number 1004 (dba "Doorknob Enterprises, LLC").
I was given a written warranty which indicated it would be replaced
FREE OF CHARGE if it failed within the first 3 years, and the
replacement was prorated up to 72 months from date of purchase.
On August 18, 2008, that battery was diagnosed as "dead" by an ASE
mechanic at Pacific Car Care. The manager at Jiffy Lube #1004
refused to lift the hood, and dismissed me by saying they no longer
install or warranty batteries. TOUGH LUCK!
I called Jiffy Lube #1010
(which still performs battery replacements and is owned by the same
LLC as #1004) and was told that my warranty can only be honored at
store #1004, which refuses to do so. Jiffy Lube (Corporate)
customer service representative offered to "file a claim" but said
there is no mechanism to compel Jiffy Lube #1004 (an "independent
franchisee") to honor the warranty. I called two local Interstate
Dealers who said they are unable to provide warranty service on
Powervolt batteries because that was Interstate's "private label"
brand. The Les Schwab Dealer offered a similar opinion, with
a smirking ("you should have come here instead of Jiffy Lube")
face. I am inclined to agree at this stage. I got screwed by Jiffy
Lube and Interstate Batteries.
Allen in Kansas City, MO Oil Plug Stripped
We live in the Kansas City/Independence area and
have taken our 1995 Cevrolet, Cavalier to Jiffy Lube in Independence
for an oil change in January 2008. We decided to change the oil
ourselves this August. The car is not used daily. The bolts were so
tight we could not remove them. They were stripped. We attempted to
get the JIffy Lube to correct their problem, still having their
filters and everything else on the car, showing they were the last to
work on it. They tried to tell me there were problems with the filter
casing and other things, which would not make a difference as to how
tightly the plug had been torked to the stripping point. I ask what
they were going to do, and he said, absolutely nothing. It had been
past the warranty limit ( I ask what that had to do with it) and that
we probably stripped it ourselves. Very poor attitude on their part.
The manager wanted to put the blame on us and refuse to take
responsibility for their poor work.
Ian in Glen Allen, VA Did Not Replace Oil
Do NOT take any
vehicle to Jiffy Lube unless you are
getting an oil change. A close female friend of mine took her Durango
in Tuesday to the Short Pump location (4227 Pouncey Tract Rd,
Glen Allen, VA 23060) to have them change the headlight-we did not
have the appropriate tool to undo the bolts to remove the headlight.
she was not there for an oil change.
they pulled her truck
into the service bay and the person in the "galley" below changed the
oil filter and drained the oil-working
under the assumption she was getting her oil changed. the individual
upstairs changed her headlight and did not put any oil in-as she was
not there for an oil change. so the truck starts making weird noises
and a light comes on the dash. she takes it to the repair shop she
normally uses this morning. they give her a call around noon and tell
her that there is NO oil in the engine, it has a new filter that they
did not install (they were the last place to change her oil and this
was not the filter they installed as it was new) and that there is a
mark on the oilpan that only jiffy lube uses.
so when she went in
to have nothing more than a headlight changed, they drained her oil
and changed the filter and drained the oil-but did not put new oil in.
so she needs a new engine in her 2003 Dodge
Durango that has only 70k.
the mechanic joins us
at Jiffy Lube with their oil filter. the assistant manager and a few
employees remember her and her truck. as they did the work for free,
there was no receipt or invoice provided. they acknowledge that the
oil filter we have in our hand are the ones they use. the assistant
manager calls the manager Ann Marie-to discuss this. soon, my
friend is on the phone. she talks in a condesending manor to my
friend, then when talking to the mechanic-screams, insults, makes
racial slurs, and behaves like an idiot. she refuses to give any
information about the corporate office
or their contact info.
i call my dad to get
him to surf the internet-he can't find any info on this franchise's
corporate info. i call henrico
police-non emergency as we are getting nowhere and Ann Marie (the
manager of this jiffy lube) has told the mechanic (the mechanic who
met us there) to get off of the property immediately or she will call
the cops. i tell him to inform her that i've already called them and
they have been dispatched to us. she thinks we are playing and
continues tomake racial slurs to the mechanic-calling him a LaLa
Monkey or something.
this is already after
she was yelling at my friend and talking down to her-and not letting
her or the mechanic finish a sentence. the assistant manager and 2
other employees remember seeing my friend and her truck. the manager
instructs us to have the vehicle towed to the shop-at her expense-for
a compression test. the mechanic's shop called my friend at work this
AM to tell her that there was a new oil
filter on the engine and NO OIL in the engine. the filter on
the engine was not the one that her shop uses-they were the last place
to change her oil-and there was a marking on the oil pan that is
normally done by Jiffy Lube.
All in all-my friend
asked for Jiffy Lube to change a headlight and was not there for an
oil change-and now needs a new engine in her truck because of Jiffy
Lube's negligence because they drained her engine of oil and did not
put any more in. (the galley employee drains the oil and installs a
filter when someone gets an oil change-which she was not there for)
as the manager will
not provide any information about their corporate office to either my
friend or the mechanic-I ask the cop to get on the phone with the
manager and to identify himself as a police officer and obtain the
information for the corporate office. finally we got this
information-but only because of henrico's finest interacting.
we are now at a point
of trying to get a lawyer. they want to tear down the engine and see
if it was due to high mileage, lack of maintence (we have a papertrail
showing that is not the case) or damage from lack of lubrication. a
remanufactured engine in her truck is estimated as being $6200 not to
mention the rental car cost...
 Horia in San Leandro, CA No Oil
Plug Blows Engine
PLAIN AND SIMPLE! I took my
2006 honda civic with about 35k miles on it to a jiffy lube located in
san Leandro ca. got an oil change and nothing else about 3 weeks later
(800 miles) I drive home from a local café and notice that my oil
light turns on. About 5 seconds later my car freezes and makes all
kinds of different noises. It was 1130 pm at night and I couldn’t see
anything underneath my car because it was too dark. (about a week
before my car blew I took it to the local Honda dealership to have
them inspect/ run a diagnosis on the car but they refused saying it’s
a new car and waste of there time and it’s a Honda civic and that they
don’t have problems The next morning I had to push my car to the local
dealership about half a mile away…After inspecting the car the found
that my oil plug was missing. I made about a million phone calls to
Jeff from Houston headquarters and said they weren’t going to take
responsibility for the 5500 dollar engine replacement bill…I filed a
small claims case…I had one trial including defendants Jiffy Lube and
Autowest Honda located in Fremont ca. the judge decided to extend the
case because on the first trial Jiffy showed up but Honda didn’t. then
the second trial Honda showed up but Jiffy didn’t. Now the third trial
the judge wants Honda motor corp to be there. So now I have to fight
against 3 defendants to get my engine replaced along with other fees.
I haven’t had my car for four months now and it will be 5 in September
2008 (next court hearing). I ENCOURAGE EVERYBODY THAT HAS POSTED
ANYTHING ON THIS WEBSITE TO SUE SUE SUE!!!!!!!!!!!!! DON’T JUST SIT
THERE! THEY HAVE WRONGED US ALL!! WHETHER ITS 1 DOLLAR OR A MILLION!!!
SUE SUE SUE!!!!!! THEY WILL LEARN THERE LESSON!!!!!!!!!
Bob in Irvine, CA Upsell Lesson Learned
Went to the Jiffy Lube on Main
St in Irvine, CA to get an oil change. Within 3 minutes of pulling my
car up, they had the cabin air filter and intake air filter out to
show me that they were dirty. And then tried to upsell me on other
filters, transmission oil, coolant replacement etc. I fell for the
cabin air replacement, they charged me $54.99 to replace it. I check
the price later on, and could have bought it for $12-15 and it would
have taken me about 5 minutes to replace it myself after watching the
instructional videos on Youtube. I went back to complain but they told
me it was too late to do anything. Lesson learned. I will never go
back to Jiffy Lube.
 Aaron Stripped Drain Plug
I own a 1967 Ford
Galaxie that I normally change the oil on myself. Well, I’m getting
ready to take a 4000 mile roadtrip, so one of the things I wanted done
was have the radiator flushed. So I took it Jiffy Lube. I figured
while I was there, I’d let them change my oil. Big mistake. I come
back an hour later, and my car is still in the bay. I ask what’s
wrong, and they tell me that whoever changed the oil last must have
over torque the drain plug. I tell him that can’t be possible, since
I change my oil, and I don’t use power tools. He shrugs . . . and
proceeds to tell me that the best they can do is a rubber, expandable
plug. So, I had to go home, order a new oil pan for my car online,
and have it overnight shipped so I can get it swapped out in time for
my trip. So, aside from the oil change itself being a rip off, it
ended up costing me an oil pan, and air freight charges.
 Michael Too Light Weight Oil
took her Chrysler to Bozolube. Immediately after the oil light
starting coming on at idle. Thank God she has an honest mechanic. The
idiots had put an extremely light weight oil in. Changed it and put it
10W40, worked like a charm.
I needed to get my oil changed, and thought to
myself, "Instead of driving across town through after work traffic,
I'll just stop in the Jiffy Lube down the street from the office."
Biggest mistake I have ever made regarding my car.
My car is also due for an
inspection this month. I had planned to take care of it this weekend,
but when the gentleman who approached me initially at Jiffy Lube said
they did inspections, I thought, "Great! One less trip!" and agreed to
let him do both an oil change and an inspection.
There were three mechanics
working. There was one other customer ahead of me in line, and they
were alreay working on his car. I was immediately warned that it would
be a while, as there weren't many mechanics there. Nevermind they
outnumbered the customers at this point...
[Some details are omitted.]
I've finally reached my limit
at this point and say--admittedly rather sharply and cutting Josh off
mid-sentence--"Can we just stop the inspection? Is it possible for me
to just get my oil changed because unless the owner's manual is in the
glove box, I don't have it with me." Josh replies that he can stop the
inspection part of my order ("Well, I guess so. I hadn't put it into
the computer yet...") and do the oil change.
Josh finishes servicing my
car, and while he's doing the "complimentary" vacuum, that day's
acting manager starts the check out process. Now, my total would have
been just over $118 bucks, but since they cancelled the inspection for
me, he decided to go ahead and give me $30 off the ticket price. So I
paid my $83 for an OIL CHANGE and got in my car to get out of there
ASAP. As I am headed to the freeway to get home, I start getting
angrier and decide to call my dad to double check if my wiper blades
in fact had a lifetime warrantee (and to rant about the service to a
[Some details are omitted.]
As Josh and Ron try to
reattach my lifetime warranty wiper blades, Josh mutters (almost
constantly) that they won't pass inspection and "We'll just see how
well they work." Again, I lose it and say to Josh, "Josh, I used my
wiper blades this morning. Not only did they clear away the washer
fluid with no problems, they cleared away the dirt too." This finally
gets Josh to be quiet.
In that quiet moment, I ask
what they might have done to my car to make it die in the middle of
the freeway. Neither Josh (who has slinked away at this point) nor Ron
have any idea, maintaining that all they did was change my oil. When I
point out that my oil light was one of the ones that lit up, Ron
agrees to check under the hood. Lo and behold, the cover to my intake
vent wasn't snapped down! Upon further inspection, we quickly see that
the $25 air filter I requested WAS NEVER PUT IN THE CAR. Luckily,
there was a piece of grating that trapped most of the larger pieces of
leaves and muck, and so probably saved my engine from seizing. At this
point, Ron agrees to refund all my money.
Moral of this story? If you
are female and you want a running car, DO NOT USE JIFFY LUBE. In
particular, the location in question is store #2926 on Spicewood
You know, even
if you're a guy, don't use Jiffy Lube. Your car will thank you for it.
 Tracey from Charlotte, NC Headed
For Small Claims
I took my car to
Jiffy Lube #40 on South Blvd. and that is where my nightmare began.
Took my car in on 7/25 and today my car is at the Volks Wagen shop.
Long story short they botched the oil change, oil was pouring out
everywhere, on to the manifold and the undercarriage, car was smoking
and hasn’t driven well since. Mind you my vehicle is a VW Passat with
less than 80K miles and was in excellent condition when I took it to
complained they offered me $46 and to clean the oil from my brand new
driveway, yet so far it has cost me a rental car, a day off work, a
botched planned weekend, and a car that doesn’t work anymore due to
engine damage. I am so hurt and disgusted with the disservice that I
have received. I am headed for small claims court, yet another charge
I’ll incur due to the botched oil change. I say lets boycott Jiffy
Lube and start a class action suit – lets get rid of them so that no
one else has to suffer like we all did.
Michael Don't Make The Same Mistake Twice
Just wanted to
let you know I live my life by the credo that when I make a mistake I
learn from and move on.
Last year I
bought a Jeep Wrangler. One of my thoughts in doing so was that it is
about the simplest car on the planet to do minor maintenance on such
as oil changes and I would do that myself. Well, I got busy and
decided what the heck, I’ll just take it to Jiffy Lube and get the
19.95 oil change.
I get there and
as is usual I get the hard sell. “You should put in the synthetic,
it’s not that much more and much better on your engine”. I agreed and
told them to also check the air filter. I turned down the other $300
plus things they said I should do like the transmission and radiator
They get done
and my bill for a simple oil change with the synthetic oil that “is
not that much more’ came to $104.62! My basic 19.95 oil change was
now $35 (because it is a 4x4) and the little extra for synthetic was
another $30. Plus $25 for the requested air filter.
Next time I will
buy my oil filter and oil at Walmart and take 20 minutes and do it my
self and save $60.
Live, learn and
don’t make the same mistake twice. Now I understand why on a Saturday
I was the only idiot there.
 Mike Will Use A Real Mechanic
I am very quickly getting fed-up
with Jiffy Lube!
I’m in sales and
drive fleet vehicles approximately 50K miles a year and have
patronized Jiffy Lube for many years. I don’t believe I have had any
problems over the past 20 years of patronizing Jiffy Lube until now.
4 weeks ago, I
stopped by a “company owned” Jiffy Lube for an oil change. I have
been to this particular shop four or five times and the service is
always quick and courteous. But this time I noticed my car leaking
oil on my driveway a week or so later.
So last Friday
(4 days ago) I attempted to stop by to see if they could take a look.
Maybe something hadn’t been tightened enough. Guess what? The place
was closed…permanently. Completely empty. No tools, no computer/cash
So I got on the
phone with Customer Service who told me I could go to another “company
owned” Jiffy Lube and they would check out my car. When I asked for
an address of a shop close by, I was hung up on. This just happened
to be exactly at 7pm Pacific Time. Which just happened to be the
exact time the customer service phone lines close.
So I got on the
customer service email support tool and wrote out my problem. They
said they’d be back to me with-in two business days. Well that time
has just past with no response.
On top of that,
I called another Jiffy Lube I have frequented dozens of times near my
place of work. The person answering the phone was courteous when
telling me I would have to speak to the manager about my situation and
to hold on while he retrieved him. No one picked up the phone after
that and I finally hung up after 15 minutes listening to these guys
talking and joking in the background.
My car is still
leaking oil and I think I’ll take it to a “real” mechanic now.
 Soakie in Acworth, GA Excess
I have a strong complaint against
store #818 in Acworth, GA. I have been trying to get in touch for the
past month with the jiffy lube headquarters concerning my 1998 ford. I
had an oil change done at the store mentioned above and they "messed
up" my transmission. The gentleman that was doing the oil change in my
car "accidently" put excess transmission oil, that and was not
necessary, in my vehicle causing it to have transmission failure. All
i demand is for the damage to be fixed, and i be reimbursed for all
the money that i have wasted in tow trucks and car inspections. I've
tried talking to the local store manager, and he promised that he
would talk to the district manager about it.. this and that. Well
frankly nothing is being done and as much as i hate to do this, i am
going to have to seek legal action.
 Dave in
Kent, WA Stripped Threads
Jiffy Lube in
Kent, WA stripped the threads on our Jetta's oil pan, and put in some
kind of plug to keep it from draining out. They didn't bother to
mention that they'd stripped the threads when we went over what was
done at time of payment.
A couple days
later I noticed a small amount of oil on the garage floor and went
back to JL to have them look at it. They told me then that the drain
plug threads had been stripped and that a plug had been put in its
place. Then, they said "this inevitably happens with aluminum oil
pans that use steel drain plugs." They put in a bigger "universal"
plug, and said it was fixed. Not knowing what had just happened I let
it go to my despair...now without documentation and it being more than
3 months ago, they don't warranty their work...the management has even
changed since my fateful visit.
I've made an
appointment to see if the VW dealership in Auburn can fix the problem
by retapping the drain plug threads and put in a larger steel plug.
The cost of their dishonesty and my own ignorance: between $120
- $450 if I have to replace the pan they stripped. Never again!
 Eddie in Catonsville, MD Wrong
Mileage On Reminder Sticker
Had my oil changed at Jiffy
Lube on Frederick Road in Catonsville, Maryland yesterday. Bought
synthetic oil for our 1999 Toyota Camry with 78,500 miles on it. The
sticker they put on the windshield sez I am due back in January of
2009 but the mileage is the present mileage. Shouldn't they have put
the mileage I am due back? I think so.
Victim Code P 115
went to jiffy lube about a week and a half ago for a oil change and I
got the oil change and they also took out my air filter and the pvc
value and right after I left my check engine light came on needless to
say I took my car right back but they did a engine diagnosis on it and
said it was a code p115 and that had nothing to do with what they
did. I now have to take my car to a shop because my car stalled while
I was driving and I have to get it repaired. I believe they did
something wrong and won't admit to it needless to say I will never go
to jiffy lube again!!!!
in Folsom CA Air Filter Scam
I had a filter scam pulled on me
today (07/24/08) @ Jiffy Lube, in Folsom, California during lunch.
Lucky for me Jiffy lube does not carry my air filter.
I was standing
at the counter, and she said she was waiting on info on my car and it
would be a few minutes. So I sat down, she called me to the counter,
and started processing the info to get an oil change. She showed me
this air filter and told me I needed a new air filter and would I like
them to put in a new one? It was once a white filter now all black
with leaves, and clumps of stuff I could not even tell you what it
was. As she was processing my order, she informed me that they did not
carry my filter.
When I was done
signing the paper work I went out to my car and asked the guy where
the air filter was on my car. He showed me the location and opened the
filter box… I expected it to be empty since no one had gone in or out
of the office yet. There was my filter all nice pink and only slightly
dirty… not a white filter all black and filthy!!!
As I walked in
to pay, I noticed the same filter under another paper work sheet,
after I paid I walked over to the lady of that car and told her what
had just happened to me.
 Eric in Hilliard, OH Mistakenly
Drained Transmission, Added Oil
I had my oil changed along
tire rotation and air filter
change. The location was 3840 Main Street, Hilliard Ohio 43026 (store
Unfortunately, it did not go well.
My car ran great prior to entering
the Jiffy Lube center, but when I left, there was white smoke coming
from the exhaust, the
transmission was slipping, and the car was
I did not get a few blocks from the service center and noticed that
there was something seriously wrong with my car after the oil change.
the store back
immediately and talked to the
He said he did not see how they could
have caused a problem, but, he would look at the car if I brought it
I arrived back at the store 5
minutes later and we popped the hood. The car was
idling rough, but Paul stated
not see a problem since all they did
was change the oil and air filter.
He turned the car off to check the
fluids in the oil and transmission and noticed the oil level was very
high, but the transmission level was very low.
He then said he would pull the car in to a bay to check everything
again, but when he tried to start the car, a large cloud of white
smoke emitted form the exhaust and the car stalled.
He could not get it to start
again. He then ordered all of the other technicians to push the car in
to a bay to check it out.
Once under the car, he inspected
the underneath with his technician who completed the underside part of
the oil change and they both realized a large error.
The technician drained the
transmission pan, not the oil pan previously. They did not add any
transmission fluid back in to my car, but added an
3-4 courts of oil on top of
the original amount. This is why I was and still am having engine
They drained the entire oil pan
and filter, added new oil to the car.
They also filled the car with
transmission fluid. They tested the car at this point and it started
and seemed to idle better. I asked the manager to document the
occurrence on the invoice and
sign and date it (see attached).
He apologized for the error and
talked with his technician.
a document from him with his
manager’s phone number so I could
discuss the issue with him. I called his district manager, Adam Webb
to discuss the issue. He apologized for the issue and said I should go
get the car checked out at a shop.
He said that he would pay for the
check up. He id not take any of my information down nor did he offer
to give me this service in writing.
I am extremely
disappointed in jiffy Lube.
unbelievable that they let
this happen and are not concerned with the performance.
I do not know where else to turn.