What's Wrong At Jiffy Lube?

 
Experiences 1376 - 1400
 

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    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...
     

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  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


Personal Experiences


 

[1400] Barbara in Bridgewater, NJ  Broke Filter Housing
 
Took the car in for a routine oil change...have been a long time loyal customer of Jiffy Lube.  When they changed the oil filter on my VW Jetta, the broke the plastic housing around the filter...(this according to my Dealer).  JL told me I had a pre-existing transmission leak.  The VW Dealer told me the broken oil filter housing caused the oil to leak.  Cost to me...$80.44 to JL, $200 to dealer to replace and refill oil, loss of a day at work.  When I called JL, they would like me to bring the car back to them to take a look.
Not so sure I trust them anymore....

[1399] Austin in South Texas  Employee

As a Jiffy Lube employee I wish I could say all these good things about the store I work at In south texas. The employees there are not professional or care more or less what they are doing. The manager in incompetent and gets walked all over by anyone. I recently graduated from college and was taught at an early age the value of great service by my father who was himself a mechanic in deeper south texas. I personally take great pride in my work at the location I work at and I wish I could say the same for my other employees.

In a more unfortunate note, I have been at Jiffy Lube for a year and a half now and am still getting screwed in pay. I am yet to receive a raise AT ALL and am working at 7.50/hr. I went and got my state of texas inspector license and did not receive the 50 cent raise the contract i sign in my application states! I am furious with Jiffy Lube and the way they handle EVERY problem. Everything is crooked at Jiffy Lube as well.

Employees not certified do state inspections and sometimes do it WITHOUT THE VEHICLE BEING THERE!! their friends call them with the VIN number and they make up an expiration date for the insurance. In 5 mins they have an inspection sticker to take home with them for their friend. The state of Texas needs to do some sting operations on every Jiffy Lube in Texas.

The district managers of South Texas Jiffy Lubes are uneducated as well. They have no sense of business and the way a business operates in regards to labor and proper benefits and fair benefits for their employees. I WILL WHEN I QUIT REPORT ALL CONVERSATIONS I HAD WITH THE DISTRICT MANAGER OF THE STORE I HAVE BEEN WORKING AT TO THE WORKFORCE COMMISSION  TO RECEIVE MY PROPER BENEFITS I DESERVE!!!!!!!!!!

As an employee I would never take my car to Jiffy Lube. They are overpriced for the horrible job they do and are unprofessional beyond belief. Take it from an employee it is horrible to hear that an ex-employee will not go to the place he works! I heard it best from a customer who said, "It's not as bad as hearing someone working at a restaurant who wont eat at their own restaurant!"

[1398] Roxanne in Portland, OR  Windshield Wiper Scam

I went to a Jiffy Lube off 102nd and Halsey in Portland Oregon. The manager came to me and told me I needed new windshield wipers and that mine were worn out. I had replaced those wipers not 1 week earlier. Prior to that I had used a Jiffy Lube in Vancouver Washington and they told me my wipers were worn out which they werent. When I left I had 6 big streaks in my drivers side wiper...they damaged my wipers! I am a woman, I just take my business elsewhere. Walmart seems good right now.

[1397] Track in New Castle, PA  Nonresponsive

I had my oil changed at Jiffy Lube on September 24, 2009, and It will be the last oil change I get done There.  The store is in New Castle, Pa. , 3336 Wilmington  Road.  I was greeted by an employee that  asked what I needed.  I said that I need an oil change and inquired about windshield wipers.  I was informed someone would check and let me know.   I waited at the entrance for over ten minutes then proceeded to the desk when no one returned.  I waited at the desk for another ten minutes or more.  Several employees came and went, but no one provided an answer to my request or exactly what services I wanted performed.  I then sat on a bench outside the front door where  I could look directly into the service bay.  I waited for probably another twenty minutes, when my car was pulled out with the door left open and my keys thrown on the dashboard.  I went back to the service desk.  An employee finally came to talk with me.  I questioned him about what was done to my car, since I had not been given the information I requested.  The employee who had long dark hair informed me he was not able to find me, so he never checked on my wipers or what I wanted done.  He must need glasses since he looked right at my several times while my car was in the service bay.  He read off a list of things they had done to my car without my consent.  I again asked about wipers and he said they had problems with another car and cars were serviced in the order they came in.  An answer that had nothing to do with the questions asked.  I explained to him that I wanted additional services, but he just looked at me.  I signed my receipt that was briskly offered and turned to leave.  He responded with another rude comment, and I left.  I will not be back, and I will file a complaint with the Better Business Bureau.  I would appreciate a response, but unfortunately do not expect One.  Your employee never clarified what services were being requested, and when services  Were questions responded with poor excuses.

[1396] Sue in Chandler, AZ  Windshield Washer Leak

Incident = Went to Jiffy Lube on 9-9-09 for an oil change on my 07 Nissan Frontier. No one had been under the hood of my truck till that day. Everything was working fine until they changed the oil. I had to go and request a windshield sticker for mileage since they forgot that then I noticed the windshield fluid light on. I also noticed on the sheet that they stated windshield washer fluid leaks. Never did before and had fluid the day before as I used the windshild wipers to clean the window. Went back on the 11th to report this and one of the guys said they would put in an incident report. No call back. On the 23rd went back and spoke to Ed the manager. He said I would either hear from him or Jodie that day or no later the 24th in the morning. I finally heard from some guy @ 1:50 in the afternoon of the 24th stating that it was not there fault and if I wanted to have it looked at by someone else I was to let them know first. I stated I knew they were going to say that and I was taking it to the BBB. He didn't care.

[1395] Steve Hummer Seat Damage

This is total bullshit! What do you think I am lying to you? These camera shots are crap too. You cannot see the mechanics back pocket at all (what you can see is 20+ feet away, how can you tell if he had something sharp in his pocket?). You can also not see the mechanic getting into my vehicle to drive it into the bay, and you cannot see anything regarding them driving my vehicle out of the bay to the front of the building to install my windshield wiper. Do you know if that mechanic got back in my vehicle after he drove it around front at any time? Do you have cameras in the front to video the service they did on my vehicle outside of the shop? Does not look to me like you do!  It is likely in fact that the windshield wiper itself could have caused the damage and not something in their pocket, since that is rigid with sharp edges. I have already made a complaint to your corporate office as well. I can tell you this. I have two vehicles, both come to Jiffy Lube at minimum 3 times per year (I just changed my plates from Maryland to Florida so you may not have that data on hand). I am sure I spend at least $500 per year in service, probably more. If this is not corrected you will NEVER get my business again!!!! Furthermore, I will file a civil lawsuit even if it cost me money, just because it is pissing me off. Furthermore I will file a complaint with the Better Business Bureau and place comments on every Internet Blog and Review site I can find (Oh and there are plenty, Iíve already looked (most are similar complaints to mine too)!).

I went right in and showed the manager as soon as I got in my vehicle. What am I supposed to do, take photos of my vehicle interior every time I get my vehicle serviced? If this is how you treat your customers, you should have a manager inspect the interior of the vehicle before driving it into your shop. I drive an expensive vehicle and I take great care of it. Do you really think I would have not noticed a tear in my seat when I left my house that morning. I may also note that I was wearing athletic shorts on that day with no back pockets. There is no chance that I could have caused that damage!

[1394] Sharat  Transmission Problems

I had recently an oil change and a transmission oil change on my Honda Accord 2002 (what they call a drain as opposed to flush) at Jiffy Lube location and my car broke down (First it started to jerks when I changed gears and it would not move much when I shift In gears, later I saw smoke coming out of my car) within an hour of the oil change. I took my car back in. They looked at my car and informed me that the Gasket was loose and they replaced the gasket and everything should be fine now. I drove it around and found the problem was not fixed and looked at it for another half hour or so and told me that the car must have had prior issues with transmission as the oil was dirty when they changed it and when the cars tranny oil is dirty and its changed it actually breaks the transmission and the only thing holding the engine was the dirt. So, my question was why didnít they inform me that before they did the oil change? I suspect that they screwed up on my transmission and blaming it on me, may be the transmission oil leaked all over my engine (as they admitted to the gasket being loose) or put wrong kind of oil in my transmission. But I am not sure as I donít know much about cars. This happened last Saturday. Could you pls. forward this to the right person so I could get some advice on how to proceed with this problem? I would appreciate that.

[1393] Julia in San Jose, CA  Unneeded Services

I was told on June 30, 2009 at JiffyLube SanJose  that I needed to get my transmission fluid changed and air conditioner serviced with Freon.  The guy seemed a little desperate to get the business so I declined.  I had it checked by a mechanic friend and just today (over 3 months later) by the mechanic who did todayís oil change and both said it it still fine.  I will NEVER again go to Jiffy Lube!

[1392] Jennifer in Honolulu, HI  Screw Missing On Replaced Wiper Blade

I went to jiffy lube in honolulu to change the oild and to change the wind shield wipers.  The same big filipino guy that did my last oil change helped me.  It took just an hour and a half.  As soon as I went home, I went to make sure that my car was cleaned and nothing was missing in the back seat.  I slammed the door and heard a clank in the back seat.  I opened the door and noticed that my door handle came off.  I also noticed that my old wind shield wiper was left hidden underneath the hood and that my wipers were not on very good, with a screw missing.  I plan on not going to that jiffy lube or any other location for that matter.  I plan on letting people know what happened to me.  The service was poor.

[1391] Juan  Coupon Scam

They do not take coupons from national website although the store you go to is mentioned, and a printout with store address and all info. They give you a discount on something and jack up the price in another .what you need to do is report them to the local Better Business Bureau and the federal trade commission which I did  what a scam and Headquarters will deny it say it is up to local franchise so why  make  coupons discounts it is a scam  everybody should report them asap .

[1390] Anthony Forgot To Replace Drain Plug
 

I did own a Mazda B2000 pick up and my transmission failed, only to have the flatbed tow truck driver bring to my attention the drain plug for the transmission was not installed. Jiffy had just "changed" my tranny oil. Apparently I changed oil for air...
 
As for anyone who has problems with staements here should take action to make sure a (*&&$%! visual inspection of fluid, drain plugs and "Jiffiness" does not compromise professionalism, Quality and more responses here.

[1389] Emil in Chicago, IL  Yikes... What A Bill

I bought a car in NY and wanted to get a fast oil/lube and fuel filter and to have the fluids topped off. I had a $5 coupon on-line and then got a bill for $107.00!!!!  ..for and oil change and a gas filter that was under the car.  Yikes...my last time there to do that.

[1388] Dave in Tacoma, WA  No Drinking Water

Do the people of the northwest district of jiffy lube(Fife,tacoma,olympia,centralia,chehalis) realize as of 9-28-09 all the pure water/drinking water machines have been removed by order from corporate,(cost savings)the workers have to bring their own drinking water from home or get it out of the restroom tap.(real sanitary)and the fresh brewed coffee is made from the tap water taken from the restroom sink,and if if a customer wants a drink of cool water it is brought from the restroom sink.Next time you go into a northwest Washington jiffy lube ask where the water cooler is and where do they get the water from to make the fresh hot coffee.Where are our heath and L and I people????????

[1387] BP in Lawrence, KS Mistakenly Changed Differential Oil

On Sept. 1, my husband took our 1999 Subaru Forester to Jiffy Lube store #492 for an oil change. The car had been performing well, but we had driven about 6,000 miles since our last oil change, and were getting ready to travel to Chicago to visit our children.  On Sept. 4, we headed out.  After driving on the highway for a while, we noticed that the car was making a whining noise whenever the accelerator was pressed.  We turned around in Des Moines and came home.  On Sept. 8, we took the car to our local Subaru dealer to have the problem diagnosed, not suspecting that the problem had anything to do with the recent oil change.  The mechanics at Subaru told us that the front differential had been drained of fluid, and that the transmission was trashed.  They said that while they could not prove it, their suspicion was that the fluid had gotten drained, perhaps accidentally, at Jiffy Lube.  They quoted us $3800 for a new transmission, and $1800 for a used one.  The real kicker is that we just had a new transmission installed in Jan. 2009 at a local transmission specialist's shop.  This was done when the car had 88,617 miles on it.  When Jiffy Lube performed the oil change, it had 94,264 miles on it.  From Jan. 2009 until Sept. 1, 2009, the car ran just great, including taking us on a 3000 mile road trip through the Southwest. 

I know that Jiffy Lube broke my car, but I simply can't prove it.  When my father and I went to Jiffy Lube to discuss the situation with their manager, Jason, he basically told us that we were screwed because we couldn't prove anything.  He also got defensive when we suggested that perhaps this could have happened accidentally. In discussing this with both the Subaru dealer and the transmission shop, I was told that they see problems like this from Jiffy Lube frequently.  It's a shame that they are even in business - I cannot believe all of the bad experiences folks have had, and the fact that most just get stuck holding the bag, like me.  We opted to take our chances and have the used transmission installed, so we can hopefully buy a little time to figure out what to do.  What adds insult to injury is that we just missed the Cash for Clunkers offer.  In the vehicle's current state, Subaru is only willing to give us $1,000 in trade.  I really feel stuck between a rock and a hard place, and it's Jiffy Lube's fault.  Jason even had the nerve to suggest that if we'd let them do additional service on the car besides the oil change, this never would have happened.  What?  Give them permission to screw up my car even worse?  You've got to be kidding me! 

[1386] Amy In Midvale, UT  Destroyed Mass Air Flow Sensor

I took my Nissan Murano to a jiffy lube and the next day the mass air flow sensor went out.  My mechanic had mentioned that this has happen before by Jiffy lube taking out the air filter and then dropping dirt back in, that will cause a mass air flow assembly unit to go out.  The cost of the repair is $851.00..

[1385] Cali in Sacramento, CA  Oil Leak & Mount Problem

1st experience.  After taking my car to be service at a jiffy lube in Sacramento, CA I started noticing an oil leak on my drive way.  Was not sure if it was my car or another family member's car.  After careful watching I determine it was my car.  Next time having taken it back to jiffy lube for the next oil change, I explain what was going on. The service writer inform me it was the oil pan screw not tightly screwed.
 
2nd expeirence, after agreeing to a tranmission fluid flush. They removed the plastic underguard. Not putting it back. So now its dangling. Took it to 2nd jiffy lube. THey supposibly fixed it. A few days later its dangling again.  
 
They are always taking out filters to try to sell you more service.  My 05 Alimta, I bought a micro incabin filter. Open it it notice they had crack the plate that seal it in. 2nd the filter put in incorretly and is all bent up!

[1384] Tom in Los Angeles, CA  Overcharging Pattern

Gouged: charged $49.99 for a cabin air filter that runs between $7.99 and maybe $15.  This seems to be a pattern.

[1383] Sarah  11 Quarts into a 6 Quart Car

I would like someone to explain to me why it was necessary to put 11 quarts of oil in my 6 quart car? Not only did you over charge me but this could possibly bring me future problems.  Iíve attached my receipt so you can clearly see that I had an oil upgrade. This is ridiculous and seems to follow a trend with your dwindling chain and I expect something to be done of it.

[1382] Marilyn in Libertyville, IL  Taking Advantage of Women

I took my 2002 Avalanche that has 118thousand miles for an oil change.  It was explained to me that I needed a high mileage oil change for this vehicle.  I had no idea what that was and it wasn't explained to me either, I suppose I "should" have asked.  I showed the receipt to my husband because it just seemed too expensive.  $55.  He told me they charged me for this "high mileage oil" that doesn't exist. He also went back to Jiffy Lube and told them about it.  They told him they explained to me what they did. But of course they didn't tell me that that they just ripped me off because that type of oil doesn't exist. All they would say is there are several different kinds of oil and they did not say there was one speciffically for high mileage.  He told them they took advantage of me and sold me something that didn't exist and its not right.  I paid and extra $20 and will never go back there again. 

[1381] Kondra in Stone Mountain, GA  Thriving on Women

This was the worst experience I ever had. This company is thriving on women and people that know little about vehicles.
I was swindled into purchasing synthetic oil that I didn't know the price of until my car was completed. When I didn't want to pay the extreme $105.00 for an oil change the Manager called the police, he threatened to keep my truck.
I suggest that every one leaves Jiffy Lube alone until they show some appreciation for their customers. I will never go to another Jiffy Lube in this lifetime.

[1380] Anthony  Replaced Oil with Air

I did own a Mazda B2000 pick up and my transmission failed, only to have the flatbed tow truck driver bring to my attention the drain plug for the transmission was not installed. Jiffy had just "changed" my tranny oil. Apparently I changed oil for air...
 
As for anyone who has problems with staements here should take action to make sure a (*&&$%! visual inspection of fluid, drain plugs and "Jiffiness" does not compromise professionalism, Quality and more responses here.

[1379] BP in St. Lawrence, KS  Transmission Nightmare

On Sept. 1, my husband took our 1999 Subaru Forester to Jiffy Lube store #492 for an oil change. The car had been performing well, but we had driven about 6,000 miles since our last oil change, and were getting ready to travel to Chicago to visit our children.  On Sept. 4, we headed out.  After driving on the highway for a while, we noticed that the car was making a whining noise whenever the accelerator was pressed.  We turned around in Des Moines and came home.  On Sept. 8, we took the car to our local Subaru dealer to have the problem diagnosed, not suspecting that the problem had anything to do with the recent oil change.  The mechanics at Subaru told us that the front differential had been drained of fluid, and that the transmission was trashed.  They said that while they could not prove it, their suspicion was that the fluid had gotten drained, perhaps accidentally, at Jiffy Lube.  They quoted us $3800 for a new transmission, and $1800 for a used one.  The real kicker is that we just had a new transmission installed in Jan. 2009 at a local transmission specialist's shop.  This was done when the car had 88,617 miles on it.  When Jiffy Lube performed the oil change, it had 94,264 miles on it.  From Jan. 2009 until Sept. 1, 2009, the car ran just great, including taking us on a 3000 mile road trip through the Southwest. 

I know that Jiffy Lube broke my car, but I simply can't prove it.  When my father and I went to Jiffy Lube to discuss the situation with their manager, Jason, he basically told us that we were screwed because we couldn't prove anything.  He also got defensive when we suggested that perhaps this could have happened accidentally. In discussing this with both the Subaru dealer and the transmission shop, I was told that they see problems like this from Jiffy Lube frequently.  It's a shame that they are even in business - I cannot believe all of the bad experiences folks have had, and the fact that most just get stuck holding the bag, like me.  We opted to take our chances and have the used transmission installed, so we can hopefully buy a little time to figure out what to do.  What adds insult to injury is that we just missed the Cash for Clunkers offer.  In the vehicle's current state, Subaru is only willing to give us $1,000 in trade.  I really feel stuck between a rock and a hard place, and it's Jiffy Lube's fault.  Jason even had the nerve to suggest that if we'd let them do additional service on the car besides the oil change, this never would have happened.  What?  Give them permission to screw up my car even worse?  You've got to be kidding me! 

[1378] Vickie in Monterey, CA  Outrageous Price 

Today, I brought my 2007 New Beetle to the Monterey Ca Jiffy Lube. Rolling in, I asked the man who approached my car what it would cost for a lube & oil change using 5/30 synthetic oil. He said $42 plus change after tax. I gave him the "thumbs up," and said "Let's do it."When I came to get my car, the girl rang up an invoice for $75.90! I objected, citing the quote given me when I drove in. "He must have misunderstood," was her response.

They tried to charge me $8.74 for 1.25 quarts of oil over and above the included 5 quarts. I objected vigorously and the manager credited it.  Honestly, this seems like an outrageous amount for such a "quickie" job and six quarts of synthetic, which should cost maybe $30.00.

[1377] Thomas  Price is Price

This is in reference to all that have problems within the pricing! I understand that poor service is poor service, but for complaints on pricing, well that's just life. I hear complaints that Jiffy Lube's employee's use sales tactics, dont give correct discounts, etc. This is the 21st century, price is price. You wouldn't go to a supermarket, & expect to pay $5.00 for something that cost $20.00 would you? Hopefully not. Wherever you go, theres always sales, sometimes more aggressive, sometimes not! I think that for all the issues consumers have had with damage due to niglect, you are correct, & compensation should be applied. For those that simply have nothing better to do than compalin, & bicker about price, GROW UP! Lastly, if you truely think your dealer is better, than you've just been sold, as their job is to keep you coming back & spending more!

[1376] Rosey in Lowell, MA  Racial Problems

I am writtening in regards to the way employees of a different race is treat at Jiffy Lube 1713 Middlesex Street, Lowell Mass by there manager Mr. Don Paradise. I have been a custumer for over a yr now and heard the manager called the spanish gentlemen racial slurrs and bad comments. Also I have had friends that have heard it also. These men deserve to be respected and treated fairly. The manager have a very bad attitude with the custumers. I feel that a man in charge of your company should treat employees and as well as custumers with respect. I feel that he shouldn't be in the manager position. The employees that work the afternoon shift I find are very good at there jobs and treat there custumers much better than Mr. Paradise's shift. I am writting this to inform you that something has to been done and noticed. Thank you for taking the time to read my complaint and hope to see charges at that location.
 

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