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HELP US form a
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improvements.
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Personal
Experiences: Indexed
by State
The higher the identification number, the more recent the
unedited and unverified experience.
[725]
Carolyn in Medina,OH Broken Dip Stick
On July 23,2007, I took my grand Caravan to the Jiffy Lube on
North Court Street in Medina, Ohio for a "simple" oil change.
Thirty minutes later when they still were not finished, I went to
the end of the garage to ask if everything was alright. Four men
were standing in front of my van, looking at something in my
engine.
They said everything was fine. Unfortunately, I believed them.
Three weeks later, I asked my husband to check the oil level in my
van and we found out the dip stick had broken off and we couldn't
check it. We took it back to jiffy lube the next morning where
"there's not much we can do and we have no dip sticks here." My
husband ended up getting one but now he has to struggle to get it
out! They also changed to oil on my son's car two weeks ago and
said he had a slight leak. The car never leaked before; now it
does.
This also happened to my first van in 1997; Quaker State in
Medina, Ohio said my 1992 Plymouth Voyageur had a slight leak.
This was news to me. Sure enough, a week later my car started
leaking oil and never stopped. I didn't go back there again until
it became a Jiffy Lube.
I believe ALL things SHELL should be boycotted.
[724] Leon in
Spokane, WA Overcharging
I had my oil changed at a Spokane Wa. Division
St. location. When I went to the counter to pay, a young girl was
at the counter. She said "that will be $46.00. I said "are you
serious, $46.00 for an oil change"? She said "oh,I can make that
$35.00 if you would like". As far as I'm concerned, this is
criminal and I will never return to Jiffy Lube.
[723] Patricia Overcharging
I came out of there paying an 86 dollar bill which I had only
gone in for a oil change. The tech told me I needed a new air filter
and a cabin air filter, I said okay thinking oh the filters will not
be to much. They charged me 50 dollars for the two cabin air filters
and the regular air filter. I was very heated when I walked out of
there and so my husband called a local parts store and got prices
and then he called Jiffy Lube and they said oh we mark them up due
to convience and that this tech does this to customers alot and they
have had several complaints but nothing has ever been done. Not ever
going back to Jiffy Lube again.
[722] Joe
in Itasca, IL Building Disrepair
I'm a general contractor and remodeled approx.
34 jiffy lube's back in 2003,2004. Since then i see a lot of the
stores i did are now in sad shape. I would like to know who is in
charge of building up keep,so i could tell them what a bad job
there doing. I only wish i had a job with your company to maintain
the stores,I could show them a thing or two. I really liked what i
was doing making the 3 bays into 2 bays,resurfaceing the lots
painting interior and mostly the exterior. The person i recieved
all the work from JERRY EATON I heard died. He was the nicest
but strickest supervisor i ever worked for . If your company needs
a man or a remodeling contractor to up keep the jiffy lubes in IL.
I would love the job or oppertunity to work on the stores and make
you proud of those that are in really need of a face lifting.
[721] Julie No
Air Conditioning
first I have no more air
conditioning in my car right after my oil change and on top of this
they did not add oil after my oil change!!!!!!!!!! I have to go
back to my dealer and fix these issues that they caused!!!!!!!!!!
[720]
Yoshiro in Chapel Hill, NC No Options
This morning [14 August] I took my 1999 Jeep
Wrangler to the Jiffy Lube location mentioned above for an oil
change and state inspection. Pulling up on a Tuesday morning, not
another customer in sight, I told the group that came out to greet
my Jeep that I would like an inspection and synthetic motor oil
change.
One asked for my registration, and with it got
right to work, gesturing to the lobby area that I might prefer to
wait inside. I took his offer and relaxed in the lobby, until
someone drove my Jeep into the bays for the fluid changes.
Seeing this I stepped outside, since nobody had collected any
information from me and I (as my service record would show) insist
on synthetic fluids.
It was a nice morning so I stood in the exit
driveway area, my shoulder against the brick work leading to the
lobby area. There was a computer terminal near this area. At
10:10am a person I later found to be named 'Alicia' came to the
terminal and matter of factly said "We don't have any synthetic
motor oil". No greeting, no suggestion of a possible solution, no
nothing. Just "We don't have any synthetic motor oil". Well, ok I
thought, and replied "Its fine, just skip the oil change part". To
this she flatly said "We already 'dropped' the oil". And that's all
she said, and then stared at me like it was my problem. No inkling
of any solution from her, not a peep from her lips. Just a cold
stare and silence. I responded in the calm voice which best suits a
charge of incompetence "Why didn't you guys check your oil supplies
before dumping out mine?" To this she responded "You swore at me". I
replied "You immobilized my vehicle. I don't use anything by
synthetic." She said "No, you swore at me." And went over to another
person who's name I did not find out.
That other person appeared to me the manager.
Like 'Alicia', he was also black but much taller, perhaps 6 feet,
wearing white pants and a blue shirt. The rest of the crew,
including 'Alicia', wore all black and shorts instead of pants. I
could hear 'Alicia' tell him that I swore at her, and that's all she
said to him. They both came back to me, he not looking entirely
friendly, and said "What's going on here?" I replied that 'Alicia'
told me that there is no synthetic oil available and that they had
already 'dropped' mine. I then told him that I had asked 'Alicia'
why you guys didn't check your supplies before dumping mine, and now
my vehicle was immobilized as a result. I said "this is exactly what
I said. I did not call her or anyone else any names nor did I even
raise my voice. She is standing here right next to you so ask her
yourself if this is true." He took one look at 'Alicia', who was
silently looking off to the side at nothing in particular, and said
"Sir, I am sure there is one last case down below and we will get it
for you."
And he did just that, and even held my door
for me as I got in my Jeep to depart. "Have a blessed day" he said
as he closed my door. I wished him the same and drove off, with the
notion to write about this incident as soon as I got home, which I
did. It's incredulous to me that your employee 'Alicia' considered
her situation to be the most important, most overriding concern of
the moment and not that of a paying customer who was up a creek
without a paddle due to no fault of his own. That one of your
employees would neither offer nor seek out solutions to a customer
problem, yet jump immediately to action and involve on-site
management when the issue is suddenly about her, at least in her
mind, is extremely poor customer service and reveals an intrinsic
self-centeredness perhaps not best suited for customer-facing
employment.
There were a host of options available to
resolve that issue this morning, not one was visited upon by
'Alicia'. Is this the face of your company? I would suggest remedial
training be given to her regarding customer service, problem
resolution, and team communication.
[719]
Henry in Kenosha, WI Didn't Change Oil
I OWN A 2002 HONDA ODYSSEY. I WENT TO JIFFY
LUBE IN KENOSHA WISCONSIN FOR A REGULAR MAINTENANCE TRANSMISSION
OIL CHANGE. IT WAS MY FIRST AND LAST EXPERIENCE WITH JIFFY LUBE.
I INADVERTANTLY THOUGHT IT WAS MORE CONVENIENT
AND COST EFFICIENT TO GO THERE.
THE TRANS OIL CHANGE AT JIFFY LUBE TOOK ABOUT
10 MINUTES. I WENT TO MY LOCAL HONDA DEALER ABOUT TWO MONTHS LATER
FOR SCHEULED MAINTENANCE. THE DEALER CHECKED MY TRANSMISSION OIL
AND TOLD ME THAT IT NEEDED TO BE CHANGE AND WAS DIRTY. I TOLD THE
DEALER THAT I RECENTLY HAD THE TRANS OIL CHANGED BUT THEY TOLD ME
THAT JIFFY LUBE NEVER CHANGED THE TRANS OIL. AFTER READING OTHER
ARTICLES POSTED, THE TEENAGERS AT JIFFY LUBE PROBABLY DID'NT KNOW
HOW TO CHANGE IT AND WERE WORING UNDER TIME CONSTRAINTS SO THEY
JUST SENT MY VEHICLE OUT WITHOUT EVER CHANGING THE OIL. THIS WAS
THE FIRST AND LAST TIME I AND MY FAMILY AND FRIENDS WILL BE GOING
TO JIFFY LUBE.
[718] Danny Stripped
Nut
This is my story sad but
true: I took my Nissan truck (manual Shift) for an Oil change
and differential fluid check. They did the oil change just fine but
said they were unable to check the differential fluid because they
couldn't get the nut off. While the work was under way I noticed a
man in the bay under the truck with vise grips in his hand. I should
have got under the truck when they gave it back to me to check but I
didn't think about it at the time. I had no reason to think there
was a problem. I left thinking I'd have it done somewhere else. Two
days later I took it to AAMCO to have the fluid checked. They told
me the nut was completely stripped off and they were unable to get
a tork wrench on it to remove it. They said apparently someone at
Jiffy Lube couldn't get enough tork on th nut or didn't have the
right size socket so they tried using vise grips on it. I took it
back to the manager and told him about it but he said there was no
way I could prove his man did it. I was upset but I decided to chalk
it up to experience and move on with my life. And to never go back
to Jiffy Lube ever again.
[717]
Johnnie in Lansing, MI Stripped Oil Plug
I were at Jiffy Lube in Lansing on 178 Street
on Saturday, August 11, 2007 to have my oil change. I own a 2005
Volk Wagon Jetta. Jiffy Lube were not able to change my oil, but
did not tell me that until they cause damaged to my car. My oil
pan were damaged and the screw that remove the oil pan were strips
and that cause me to loose oil until I got it back to the
dealership for repairs. I had to take time of work to take my car
in for repairs because of damage done to it by Jiffy Lube. I feel
that, if they were unable to change the oil I should have been
told that and they should not have touch the car at all. That
will be my last time ever going to Jiffy Lube and I will tell
everybody I know who has a German car not to have their oil change
at Jiffy Lube.
[716] Tony
in Kenosha, WI Broke Guard Plate
I went to
Jiffy lube in Kenosha, Wisconsin for a routine oil change. It all
went fine until I left. On the highway the oil guard underneath
my VW Passat came loose and flew off, breaking into two pieces.
Upon going back to Jiffy Lube with the problem they swore up and
down that they would handle the situation and replace the guard.
After several calls I have recieved nothing and have not heard
from them at all. They've lost my business forever.
[715] Fred in UT
Wrong Oil Changed
On Sunday August 12, 2007 I brought my 2000 Mitsubishi Montero
Sport in for Serving ( a full oil change & service to Jiffy Lube
Utah Lube Store #2007). Once the service was completed my son
drove the car over to his friends house which was about 6 miles
away. On the drive over the car started acting up and he pulled
over to the curb not far from his friends and left it. I was
called and told there was a problem with the car. Upon
examination of the car I realized once I pull out the dip stick
for the oil there was twice as much oil on the stick and it was
dirty as if it had not been changed. I then pull out the dip
stick for the transmission fluid and found it to be empty. I
then surmised that what had happened was that they had drained
my transmission fluid and poured new motor oil into the engine
without draining the old.
I contacted the manager Jeremy Laybe and explained to him the
problem. He then proceeded to follow me over to examine the car.
Once he saw what had happen he say that he acknowledge that they
were at fault and would take care of it. Jeremy first suggested
running back to the store and picking up a few quarts of
transmission fluid and seeing if we could get it to run, upon
which I said no way. Then he suggested .taking it to their place
were they have their transmission work done. I said I would
like the dealership to check it out. He was reluctant to
accommodate my request but finally gave in said he would have it
towed to the dealership.
I called Jeremy once I got home and he informed me he had talked
to his district manager Robert Musselman and he was told that if
I took it to the dealership and not to their place that they use
that if there was a problem I could be liable for $1000's of
dollars in uncovered expenses. I then asked for Mr. Musselman's
phone number and called him and he was not in so I left him a
message on his voice mail. Finally after calling his supervisor
Justin Soha and leaving him a message I received a return call
from Mr. Musselma he seemed quite agitated during the
conversation and was quick to explain to me that they were at
fault but if I didn't want to proceed with using there people
that I could be out $1000's of dollars it there was a serious
problem. I find it really strange that I go and pay $30.00 to
have my oil changed and they make a serious mistake and now if I
want it fixed by some other than some they suggest it could cost
me $1000.00's
I am very appalled with the way in which this has been handled.
I am also very disappointed to see a company as big as Jiffy
lube so lacking in customer service. I would like to able to
have my SUV checked out by the local dealership without any out
of pocket expenses instead of having the store manager wanting
to just pour a few quarts of transmission fluid in into it and
see if it runs. I don' think that is an unreasonable
request.
[714]
Diane in Port Townsend, WA Oil Plug Problems
How many complaints DOES it take to remedy
your services? I was horrified to look at a state by state
complaints page to see how many complaints had been collected!
I too, was a victim of a 'technician'
forgetting to plug the oil plug after changing my oil. I was 'lucky'
to only be a half hour away when the engine completely overheated
and sprayed oil everywhere. When I finally got back to Jiffy Lube, I
actually had a 'technician' LAUGH and says OOOOpppps. ! I assure you
I wasn't laughing. I was close to contacting you at that point, but
NOW I AM. Yesterday I learned that a thick plastic hose connected to
the AIR filter was cracked and I had to order a new one for
$85.00!!!! I assumed it was from the engine overheating, but no, the
auto mechanic who I completely trust said it would not crack unless
PULLED ON while checking the air filter! Well, guess who last
checked my air filter? You got it, Jiffy Lube. Not only did they
nearly destroy my engine I am now paying for another mistake!
[713]
Lee in Houston, TX Slow, Rude, Incompetent
Told the service tech that I wanted an oil
change. More than an hour later I was billed for a "Signature
Service" that included checking other fluid levels, vacuming my
vehicle etc., I was told that I was charged extra because my
trailblazer holds 7 quarts of oil. I just bought the vehicle a few
months ago and had no clue that a 6cyl engine would even hold that
much oil. I was not asked if I knew the vehicle held more than the
usual amount of oil and I usually get my oil changed at the place
across the street but wanted better grade of oil this time. I never
asked for anything but fresh oil and filter but was charged for
things like checking tire pressure, adding windshield washer fluid,
etc., I am furious about this. I will change my own damned oil
before I'll pay $41 to have it changed. The people were slow, rude
and incompetent. One tech even took his shirt off and applied
deoderant in full view of the customers. Although watching through
the glass I never was able to see them actually drain the oil or add
new. This was my first visit to Jiffy Lube and I and will NEVER
return. I will also inform family, friends and co-workers what a rip
off Jiffy Lube is and urge them to stay away.
[712] Nick In
Tehachapi, CA Made A Mess
I had my 2005 Ford Focus serviced at Tehachapi, CA Jiffy Lube on
6/14/07. Just a regular oil change.
A few days later I noticed oil drips on the driveway. Just
thought it was residue from the oil change.
We came back from vacation and a big puddle of oil was under the
car. I looked under the car and noticed oil leaking from the oil
drain plug. I brought it back to Jiffy lube and they tightned
the plug. Technician Isahah said" the plug was only hand tightned,
and the tech that worked on my Focus has been fired a while
back. I asked Isahah what will be done for me because of the
mess on my driveway. He wrote down 1-800-831-1757 and
said corporate will help me. I asked for the owner of Jiffy Lube,
Manny he said. I then asked for the phone number for this place,
and he states, " Use the phone book, look it up.
I talked to Deneen at the 1-800#, she said to talk to Manny
the owner.
Today August 11, 2007 I drove in to talk to Manny.
He would not talk in front of other customers, he had me go
outside. I told him the problem as stated above. No
apologies, he said drive the Focus in so I can Look at it.
He checked the plug and stated it's tight. I told him they
tightned it yesterday on Friday, guess he forgot already. Then he
checked the oil level, said it was at the correct level. I
told Manny that I had checked the oil level this morning before I
started the Focus and it was below the min level 1/4 inch below
the hole in the dipstick. He said that is normal because the oil
is at the bottom. So we argue about checking proper oil level
checks. Manny finally said , " What are you looking for a free
oil change."
Yes, but never here again! He then offered to come out to my
house to clean the oil mess. I took him up on his offer. He
took pictures and did a little cleaning. For some reason the
chemical made the driveway look worse. He then said corporate
will send me a coupon for a free oil change.
From now on I will change my own oil.
[711] Russell in Sacramento, CA Catastrophic
Engine Problems
I am writing this to hopefully get some help
rectifying a problem I have encountered after going to the 30th and
Capitol Jiffy Lube in Sacramento, CA.
I took a car I just purchased the day before
(6/6/07) to Jiffy Lube to have the fluids checked and changed, also
known as the "Signature Service". Before I bought the car I
took it to a mechanic for pre- purchase inspection and got a clean
bill of health. So I went ahead with the purchase. A few days after
I took the Saab to Jiffy Lube the Check Engine Light came on and I
drove it to the nearest Jiffy Lube out in natomas and found out the
car was overheating.
Apparently there was no coolant in the
radiator. We filled it up and I drove it home immediately. Took it
to my mechanic and he said the CEL code was for a blown Oxygen
sensor that would cost around $300 to fix. No problem. Apparently
that was just the tip of the iceberg. A few days later the
engine started to make a diesel sounding noise so I took it to the
mechanic again and found out it may be a blown water pump (a result
of not having coolant in the engine). When they replaced the water
pump they had to do the timing belt and other things to the cost of
$1600. Once that repair was done the exhaust started smoking a white
smoke and I took it back to the mechanic again to hear that I may
have blown a head gasket, which may cost around $4000 or a new
engine to the tune of $7500. I have called around to many mechanics
in my area and they all say the same thing- Jiffy Lube most
likely did not close or inadvertently opened the radiator stopcock
on the bottom which caused the engine to lose coolant, thus causing
all these other troubles.
Now my questions are: Why did Jiffy Lube
say that all my fluids are fine, when in fact the coolant was not
ok? Surely the mechanic I took the car to on the prepurchase
inspection would have noticed a problem with the radiator/ cooling
system if there was one. He said that all fluid levels were fine.
Jiffy Lube notes in their receipt that all
levels were fine when in fact they were not. Does this indicate that
Jiffy Lube was negligent in performing their duties as stated on the
receipt? How is it possible that a car that had a clean bill
of health one day prior to going to Jiffy Lube suddenly suffer
catastrophic engine problems 2 days after a Jiffy Lube visit?
Are the mechanics trained to perform thorough diagnostics or even do
the proper job as why would the stopcock on the radiator be opened
after an oil change?
This is the first and last time I will take
any car of mine to Jiffy Lube. I have heard horror stories like mine
all over the internet and am hoping for a swift resolution from the
company to rectify this situation. Any pointers that you may know to
expedite and resolve this situation will be appreciated. I will keep
the progress of my claim posted on your site.
[710]
Florina in Newark, CA Not Safe From Theft
I brought my car
in yesterday for an oil change at the Newark, CA branch. I went to
lunch and came back to get it, only to find my car parked in a busy
area with the windows open and the key in the ignition! Knowing that
my car will not be safe from theft or robbery, I will never bring my
car to any other Jiffy Lube station.
[709] Rich Unneeded
Services
I am writing to inform you
that I feel your business is absolutely despicable. I've attempted
to have my oil changed 3 separate times at several of your
locations. Each time I try, I get bombarded with a bunch of other
"problems" that need to be fixed immediately. "Engine sludge",
"dirty transmission fluid", and "tires need rotated" are all things
I've heard. I can't believe your technicians have the audacity to
recommend these undeeded services. Take, for instance, that when I
was told my tires needed rotating they all had less than 3k miles on
them. To further illustrate my point, my alignment had just been
done too, so there's no way they could need rotating. Needless to
say, I will never be visiting your facilities again, and I will do
my best to never let anyone I care about get taken advantage of by
your scheister technicians or managers.
[708]
Jason in Albuquerque, NM Blown Engine
I just recently about 2 weeks ago went to get a
oil change at jiffy lube. They did something wrong and now my
motor is blown. it will be a couple thousand dollars to replace
it. i have called jiffy lube and talked to a manager and they just
keep avoiding the issue. they say they will call me back and then
they dont. they tell me someone will be calling me soon and i dont
get a phone call. they are avoiding it and i need my car to drive
to work because i work all the way across town. Even if they
pitched in half or so, i just need to fix my car soon as possilbe
[707]
Jason in Crystal Lake, IL Drained Wrong Oil
We took our brand new Subaru (23,000 miles)
1.5 years old to the Jiffy Lube listed above for an oil change. Upon
leaving and depressing the accelerator the transmission dropped and
jumped by 1000-2000 rpms. We knew immediately that Jiffy Lube had
done something terribly wrong. We turned around as soon as possible
(about 4 blocks) and returned. Jiffy Lube added multiple quarts of
transmission fluid and suggested that we then see if it was OK. I
demanded to see underneath and upon seeing tampering with the
transmission drain plug told the manager I knew that they had
drained it. They denied this but I did make them sign a personal
account that I wrote citing them for the problem and that they must
take full responsibility for any repair necessary. IF THEY DON'T DO
THIS CALL THE POLICE OR HAVE IT TOWED FROM THERE TO A DEALER TO
VERIFY THEIR MISTAKE.
We ended up driving the car a few miles to
where we were staying (with the now full transmission) and got it
towed to a Subaru dealer the next day (we didn't want to drive it
further in case there were metal fragments from running the
transmission dry). We explained the situation to the mechanics and
they suggested a full transmission flush and new oil change (in
order to diagnose any permanent transmission damage).
It turned out that luckily we had turned
around in time and there was no permanent damage found. However, the
transmission drain plug gasket was missing (proving Jiffy Lube had
drained it since the car had never had any transmission service
since its purchase brand new). In addition the engine was more than
a quart overfilled, which could have caused permanent damage to
engine seals if it was driven further.
We are currently in the process of claiming
our losses from Jiffy Lube customer service. Fortunately losses only
consist of the service at Subaru and a refund of Jiffy Lubes costs
for an oil change. If we do not receive this we will sue and win
because we have written statements and signatures form both Jiffy
Lube and Subaru indicating that it was Jiffy Lubes gross
incompetence that caused our problems. JUST DON'T GO TO JIFFY LUBE!
SAVE YOURSELF TIME, MONEY, AND STRESS. TAKE IT TO THE DEALER OR DO
IT YOURSELF!
[706] Anne
in Austin, TX Button Says "Girl"
My husband just reprimanded me for my Jiffy
Lube receipt, which had a $24.99 "oil upgrade" and $1.99 "shop
charge" added onto the $29.99 signature service oil change. Yes, I
paid over $60 for an oil change on my new VW Rabbit, b/c I just
thought that's how much it must cost now. My husband told me they
probably have a button on the cash register that says "girl." Shame
on them (and me for not being a more aware car owner.)
[705] Connie Drained
Wrong Oil
Jiffy lube store #879 caused a chain of events that ruined my
transmission costing me in total over $2,000.
On 7/18/07 my 18 year old daughter took my car to jiffy lube for a
simple oil chg, they wound up talking her into a Transmission
svc. They used the wrong Transmission fluid and did not fill it
back up causing my transmission to rattle and scream and not let
me drive over 40mph.
Steve Tynan of jiffy lube international was assigned to my case.
He talked such a sweet game plan and sent letters of intent with
apologies for all that we have been through. Now that the
Transmission is out of my car and awaiting an Independant
Technician to confirm "at fault" responsibility no one will return
calls.Steve Tynan provided his private number that all of a
sudden, he does not pick up. The Corp office 800 number is
amasingly busy 24/7. Even after leaving message after message no
one calls back.I believe it is time for a law suit. I will not
give up.
[704] Betty in
Raleigh, NC Blown Engine
My son drove into Jiffy Lube to
have his Toyota Camry inspected (NC State law). The car passed
inspection and he drove approx 10 miles home. Next morning on his
way to the airport the engine started shaking & knocking. 20
miles after leaving Jiffy Lube the engine was destroyed. The car
was towed to an experienced Toyota mechanic and there was
absolutely no oil in the car. My son’s work schedule did not
allow him to pursue the car repair so I became involved. My first
stop was the Jiffy Lube where the care was inspected. The manager
went with me to see my car. He could find no evidence of a sudden
loss of oil. He finally mentioned that he would have to look at
the “film” to determine what happened to my car as it was
serviced. The “film” turned out to be the security tape. As the
car was in for an inspection no one should have gone underneath
the car at any time. The film would show us if anyone did go
underneath the car. Jiffy Lube stalled and said everyone was on
vacation who could show me the tape. The following week I went
into the office without an appointment and talked to John Shaw,
the claims manager. John said the film would only be released as
police evidence and I could not see it. Shaw said I would be
required to have a mechanical inspector tear down my engine at my
expense to determine if it was burning oil. I would not be allowed
to see the report but he would read it to me. The inspection
would determine if the engine showed signs of burning oil, John
Shaw’s theory being that the car burned oil and had consumed the
last drop of oil in the engine and shut down. Blue rings in the
engine would show a history of burning oil. I have not complied
with this inspection as John estimates a cost up to $500. I do not
believe that the report would be conclusive and I will still be
left debating with Jiffy Lube. My contention is that a mechanic
went underneath my car thinking the car was in for an oil change
and drained the oil. The employee responsible for refilling the
oil did not perform his duty as the car was not in for an oil
change. The manager told me they a team changes the oil. One
employee drains the oil, another refills it from the top. This
car had been serviced routinely for oil changes by Jiffy Lube and
no one ever reported that oil was low during routine oil changes.
This has now been one year of extreme frustration. Yes, Jiffy
Lube is owned by Shell Oil and although I was a huge fan of Shell
gasoline, I am my own personal Shell gas boycott.
[703] Betsy in St. Charles, MO Three Years - Three Problems
I have had several bad experiences with a Jiffy
Lube store in St. Charles, MO.
First, about 3 years ago, I took my car in &
asked them to replace the air filter along with the regular
service. They charged me $24.99 for the air filter. 3000 miles
later I was at a different Jiffy Lube & they told me that there
was no air filter in my car. I told them that was impossible
because I had it replaced the last time. The manager at the
second Jiffy Lube was wonderful. He put in a new air filter
(showed me that it was there) & said he would get the money from
the first Jiffy Lube.
Second, about 2 years ago, I took my minivan in
to the same St. Charles location. When I got back in my car, the
console between the front seats had been broken & pieces of it
were missing. It was a console that my husband had built to fit
exactly into the space. I went back into the store & was told
that it had been broken when I came in. I told them it certainly
had not been broken & I wanted the pieces so I could repair it.
Finally, one of the workers went through the trash & (surprise!)
there were the missing pieces! We were never compensated for the
damage & I was treated very rudely.
Third, this past week, my daughter took her car
into the same Jiffy Lube & when she was leaving, the guy who
worked on her car held her door open for her to get in the car.
She discovered why at her next stop. The door handle was broken!
She went back & they tried to tell her it was broken when she
arrived, but she stuck to her guns & they agreed to pay for the
repair. The Toyota dealer says it will cost nearly $200 to
replace the handle & paint it to match the car. The dealer says
he wishes her good luck getting paid by Jiffy Lube, & he will help
her any way he can. Whether she is reimbursed is yet to be seen.
[702]
Sidhe in Lincoln, NE Wrong Oil Filter
On June
11, 2007 at approx 8AM I took my 1997 Nissan 200sx to Jiffy Lube
#1976 at 2402 S 48th St. in Lincoln NE. for a regular oil change.
While there, the manager suggested that I also change out my
windshield wipers and that my car would be ready in a few minutes.
As I was leaving the store area via the drive at its rear I heard a
loud bang. I immediately stopped and backed my car up a few feet. I
stopped the car and shut down the engine and stepped out and to the
front. I saw a long puddle/trail of oil and an oil filter laying on
the ground in front of my vehicle.
I immediately went back into the store and told the manager what had
occured. He and two other servicemen then pushed my car back into
the service bay and began working on it again. While this was being
done I snapped a few pictures of the oil trail and the car being
worked on with my cell phone camera. A few moments later the manager
came in and apologized, saying that they'd put in the wrong sized
oil filter. He advised me that for my trouble I would be receiving
coupons for some free oil changes within the next couple of weeks.
I've received no coupons, nor have I heard anything from the
manager.
[701] David Forgot
Transmission Oil
August 1, 2007. Took
Subaru Outback 2000 for oil change. Jiffy Lube claimed to drain and
replace the oil filter and oil. They did neither. What they did was
add too much transmission fluid to the differential and overfilled
it. They charged us $38 to claim they changed the oil and filter and
instead merely added and overfilled the differential with the wrong
fluid. Meanwhile our transmission is empty because of a leak they
did not see nor check and our differential needs to be flushed and
re-filled with the correct fluid. If you care for your car, don’t
take it to Jiffy Lube because they don’t.
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