My Fiance Silvia ... took here 2006 Mazda 6 for an oil change at Jiffy Lube located on 7320 North Division Street Spokane, Wa  99208 on Monday December 31^st 2007 at 3:13 pm.   Where she was charged $54.28 for an oil change, and all other services that are included on their service checklist.  On January 4^th 2008 around 4:15 she pulled her vehicle out of our driveway, at that time she felt the gas pedal stiff, but thought nothing of it when she was only moving 5 MPH out of our Apartment Complex at Rock Creek. She then pulled on to Sitka avenue going east and came to a stop sign, at the point she turned right going south on Nevada street. The speed limit on Nevada is 45 MPH, at this point she knew there was a problem she heard the engine grinding, the peddle was stiff, and the oil light came on. She then turned on here emergency light because she could go no faster than 20 MPH. She then called me and told me to meet her at jiffy lube because there was a problem with the car. When she arrived at jiffy Lube the Technician on duty checked the deep stick, while my Fiance observed. My fiance states that the dip stick looked very dry. When I arrived I asked the technician “what the situation was?” He stated “that the oil gasket was pinched, and the Mazda was leaking oil. They replaced the oil filter, and the oil gasket. I then asked the manager John Paul “I would like one of the technicians to ride with me to make sure the Mazda was running fine, since there was grinding in the engine”. I took the technician to my home to inspect the ground where the Mazda is parked, since we hardly drive our Mazda there should be oil in our parking spot. There was a large amount of oil on the ground. When we returned to jiffy Lube I went down into the pit to look under the Mazda 6, the technician explained that this was an error by the technician who worked on our vehicle on December 31^st 2006. He then showed me that the new oil filter, and oil gasket seem to be working fine.  The manager John Paul told me he understands that this was a technician error. All this happened 5 days, 28 miles later after our oil change at jiffy lube.  The manager John Paul stated our vehicle will be checked for any engine damages at Louies, if any are found jiffy lube will take care of all repairs. The Manager John Paul stated that our vehicle will have to wait to be looked over until Monday January the 7^th because it was to late in the day. My Fiance and I were out of the shop at 5:06 pm on January 4^th 2006.

It’s now 8:15 pm. I’m going to call the Manager tomorrow, and let him know I want my vehicle inspected by a certified Mazda technician not someone they recommend. Grinding in the engine means there could be metal fragments in the oil that could cause future damage to the engine. I don’t want Jiffy Lube to try to cover there tracks.

[924]  Employee in MA  No Training
 
I've worked at Jiffy Lube for 2 months now in MA. ONLY so i can pay for college to be an EMT. The training there is a joke. (Im only vacuuming and cleaning exterior windows in customer vehicles). I was trained poorly from the get go, and so are the other illerterate co-workers, that "change oil" or at least pretend to.They were trained 1-10, 10 being the best at about a 10, in talking customers into un-neccasary purchases. and about a 1 in car maintnence. Ive also seen done what some people are saying in these post's is that they get a coupon or see a sign stateing 21$. But when they leave its about $60 sometimes 40$ if theyre lucky.I cant wait to change oil so that i can give customers what they paid for. I took a 4 year automotive course in highschool and im vacuuming cars(ok with me cuz its a job for college) while illeterate dummies are doing oil changes(not ok with me) cuz theyre ripping customers off of hard earned money. Im not an irate employee seeking revenge im a co ncerned jiffy lube employee worried about getting a bad name from a place that gives you that name. I dont like working on cars its just something i did in highschool and know how too. But jiffy lube is my pay check through college. Hopefully everyone gets to read this and i dont get fired but if i do oh well.

[923] Kathy in Tucson, AZ  Altered My Check

I am the manager of a company in Tucson, Az. I called the jiffy luby i have used in the past to find out how much to make a check out for an oil change in a company truck.  The manager there told me to leave the amount open and send down my employee. I told him that I do not ever do that it is against company policy, also that I did not want him to add on any extras Just the oil change. He gave me the amount and I reapeated it four times... I wrote the check for $70.62 the amount he gave me. In a little while the employee called and said the check was $2.04 short so i called the manager and asked him why now he had raised the amount from the price he gave me. He said the outter shop had a different total from what he had. I gave my employee permission to pay the extra amount from his  pocket. The manager there had already altered my check and asked my employee to initial my initials to the changes. Of course my employee would not do that as it is illegal. When he refused to initail the check the manager told him he would have to pay the entire amount the check was no good.  Thank goodness he had some money with him so I could get my truck back and it cost me no more time on my payroll. I am very upset and do not know how to get this employee of Jiffy Lube in trouble without calling the police on him for altering my check.....I turned this into the BBB and they said I should call the attorney generals office. ** What to do**    I believe he should be put into a position that does not involve handling money....

[922] Steve in Austin, TX  Called the Sheriff

I’ve increased the type size as it was hard to read.  I’ve added a summary at the top and will attach an audio file of my discussion with the Jiffy Lube Manager, David Black.

Jiffy Lube in Austin agreed to do the oil change service on my truck for $21.99.  They tried to charge me almost double and refused to accept payment for the amount we had agreed to.  They ended up calling the Sheriff on me and threatened to have me arrested for the difference.  See below for details.

I took my truck in for an oil change. The sign out front said the price was $21.99. I confirmed this with the attendant who greeted me as I drove up to the bay in back as I saw other sign prices there. He confirmed that the price for the service was $21.99. After waiting 10-15 minutes, the manager came up to me and tried to sell me additional services to replace my interior air filters which I declined. About 15 minutes later I was told they were done. I don't think they filled the fluids as advertised as my radiator fluid showed up low within an hour of my going there. I'm not sure if they put the oil in or not because within a month of going there, the light started coming on saying I need to change the oil. Either they didn't put new oil in or they forgot to reset the indicator when they did so.

When they said they had finished, they said I owed about $37. I asked them how they came up with that since the sign said the price was $21.99 and I confirmed that when I drove up. They had added on several charges for additional items since I was driving a pickup truck that were unauthorized. I offered to pay $21.99 plus $2.99 for an extra quart of oil plus tax. David Black, the manager refused to accept it and said they had to have an additional $1.99 shop charge. He also said that the $21.99 was for most vehicles but it didn't apply to mine. He eventually agreed to the $21.99 and $2.99 for the extra quart but insisted on the $1.99 shop charge.  I went out and looked.  The shop charge is in fine print on the sign that has the $21.99 price at about 100 times larger.  I recorded the conversation with his knowledge. He refused to accept any payment that didn't include the $1.99 and called the Sheriff on me. I left so the Sheriff called me a couple days later and threatened to issue a warrant for my arrest.

I called Jiffy Lube and asked to speak to the District Manager. The District Manager never called me after multiple tries on my part.  They called me to survey me and I told them it was my worst experience ever.  The surveyor said they would have someone call me.  They never called me.  Jiffy Lube eventually agreed to knock $5 off so I paid them to stop from having an arrest warrant issued.  I can’t prove it but I think Jiffy Lube has somehow enlisted the support of the Travis County Sheriff’ Department in their scam.  Where else would a Sheriff threaten to issue an arrest warrant for a disputed charge of $1.99 when you have an audio recording proving the manager refused payment and acknowledging that I was told the price was $21.99 by his greeter? 

I think Jiffy Lube should refund what I paid them since my oil light and radiator light came on within an hour for the radiator and in less than a month for the oil light.

[921] Christine  Check Engine Light

i went in for an sir filter change and now the idealing on my car is too high which caused the check engine light to come on

[920] Brian in Lilburn, GA  No Radiator Fluid

On December 8th, 2007, I had an oil change and radiator flush/fill at a Jiffy Lube in Lilburn, GA.  This is my work vehicle and it had over 100,000 miles on it, with no problems till now. Not even 20 miles after the Jiffy Lube service, my engine locked up in the middle of the road.  My car was towed to the closest Toyota Dealership.  After inspection, Toyota determined that the engine overheated, and there was no radiator fluid in the engine.

The person I spoke with at Jiffy Lube's corporate office in NC, they said I would have to get Toyota to tear down the engine to the point of failure so their mechanical inspector could examine the engine. The inspector said that the damage done to my vehicle was not linked to the service performed by Jiffy Lube and they were denying my claim for a new engine. He said neither Toyota or I could prove that the engine problem was caused by overheating.

Before Toyota tore down the engine, they did a simple pressure test to prove there were no leaks. They found no leaks but they did have to add over 3 gallons of radiator fluid to the engine. If it didn't leak out anywhere, it was obviously never put in during the flush & fill.

Since Jiffy Lube is denying my claim I will have to pay the additional cost for the tear down, not to mention the approximate $5000 cost for a new engine & car rental costs & loss of work....

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[918] Paul in Wilsonville, OR   No Deal!

I HAD BEEN GOING TO JIFFY LUBE FOR YEARS.  I RECEIVED A SPECIAL CARD FROM THEM IT WAS A VIP CARD THAT BASICALLY GAVE ME A LITTLE EXTRA OFF ANY SERVICE THEY PROVIDED IT WAS ABOUT THE SAME AS THERE MAILER COUPONS BUT I DIDN'T HAVE TO WAIT FOR THEM. IT WAS KINDA OF NICE WARM FEELING YOU HAVE WHEN YOU PULL IT OUT OF YOUR WALLET AND PRESENT IT TO THE GUY.I ALWAYS GOT A SIGH OR A FROWN FROM  THEM AS THO THEY WERE LOOSING THERE SHIRT IN THE DEAL.WELL UNFORTUNATELY MY SPECIAL LITTLE CARD WENT THREW THE WASHING MACHINE WITH MY WALLET AND DISINTEGRATED AND WHEN I WENT AND TOLD THEM ABOUT IT AND THEY SAID SORRY BUT THEY COULD NOT GIVE ME THAT SAME DISCOUNT ANY MORE. I SAID I HAVE ALL MY INVOICES IN THE GLOVE BOX SHOWING THAT DISCOUNT AND THEY COULD HAVE SEEN IT IN THERE CPU. NOPE SORRY CANT DO IT BESIDES BEING RUDE I ASKED FOR THE MANAGER

HE WAS TWICE AS RUDE AS THE FIRST GUY. I TOLD HIM I WOULDN'T BACK AND TAKE ME OFF HIS MAILING LIST AND THAT I WOULD DO BIZ ELSE WHERE HE SAID FINE AND HE SAID I DON'T CARE IF I WENT ELSE-WERE.I WAS SHOCKED PAYED THE BILL FULL PRICE BY THE WAY. I GOT HOME A WAS PISSED OFF I CALLED THE MAIN 1 800 GOT A RECORDING LEAVE YOUR NAME AND # WILL CALL YOU BACK GUESS WHAT NO ONE EVER CALLED ME BACK.A COUPLE OF DAYS LATER I WENT TO MY GLOVE BOX THAT WAS FULL OF PINK COPIES FROM JIFFY LUBE DATING FROM MID JUNE 97 TILL AUGUST OF 2007 ADDED  ALL THE INVOICES FOR VARIOUS SERVICES, OIL CHANGES  TO FLUSHES AIR CLEANERS BULBS BLADES ALL THE  HIGH PROFIT STUFF THEY SCARE YOU WITH. GUESS WHAT IT ADDED UP TO ALMOST 3000 DOLLARS!!  AND THESE GUYS DIDN'T THINK MY BIZ WAS WORTH IT.I NEVER TOOK THE TIME TO LOOK AT MY OTHER CARS RECEIPT'S. ITS AMAZING HOW FAR BUSINESSES HAVE COME IN THE CUSTOMER SERVICE END OF THINGS.

[917] SNM   Broke Lug Nuts

Went to one Jiffy Lube in my home town for an oil change and tire rotation. When I got there they told me that they don’t do tires. This is a brand new location, opened 6 months ago, with 2 lifts. I left and went to the next one across town. They proceeded to break off two of my wheel lugs, and then tell me it was my fault as they were rusty. I drive a brand new 2007 ford truck, how can it be rusty. When I asked if they were going to fix it, they said it was safe to drive and I would be OK. That was not the point, I wanted my damage fixed. They refused to give my keys back until I paid.

Talk about going to court, guess what I do for a living.

[916] JY in Portland, OR  Wrong Oil

I've been a loyal Jiffy Lube customer for 9 years, up until now.  I recently went to the Jiffy Lube at 521 NE 181st Ave. in Portland, Oregon and realized I'm better off at the local Honda dealer, even if it means paying more.

When I brought in my 2003 Honda Civic Hybrid, the jerk at the counter promised to replace the oil with the exact specifications for my Honda.  After paying for the service and waiting almost 30 minutes, I find out he used 5w30 instead of the 0w20.  He also told me he had replaced the air filter free of charge --- but when I got back I found the same dirty air filter.

No harm done on the lie about the oil filter --- I just won't go there again with such a liar.  But, what's up with the 5w30 oil?  I lost about 3 miles a gallon due to the bad oil, and I'm thinking of taking it back to the local Honda dealer to drain all the bad oil and put back 0w20.

[915] Steve Insufficient Oil

I took my car there to get a synthetic oil change, and i have a different engine than came with my year car, so i specifically tell them which engine is in the car, and what other nissan car has the same variant engine / filter combo, and i pay, everything seemed fine til i get a block away and the no oil pressure light comes on, so i turn around and drive back into their lot, and they pop the hood, and the oil filter is not attached, they put in the wrong filter. they had to put 2.5 quarts back into a turbo engine that only holds 4 quarts, and the engine still runs but it does not sound the same.
i filled out an incident report,  and they said someone would call, but no one did. someone please let me know my right

[914] Bob in McHenry, IL  Did Not Change Fluid

I had brought my truck to Jiffy Lube in McHenry Illinois for a transmission fluid change.  Weeks later after a transmission problem  became apparent I took it to my mechanic who called me to tell me the fluid was extremely bad in the transmission. I explained that it was recently changed and he said the condition of the oil was so bad it could not have been changed.

[913] Percy in Ames, IA  No Value In Coupons

Today, I went to the Jiffy Lube on South Duff Avenue in Ames, Iowa.  After we decided on what was to be done to the car, I presented a $10 off coupon. The manager refused to take it.

The coupon came to me or was in my local paper. So I clipped it, along with many others. I get bombarded with JL coupons all the time.  She said the store only took its own coupons. That's news to me. I've been going there for four years. It has always accepted any coupon I brought in. Or given me a discount if I brought the car in on a Tuesday.  I told her to bring my car down off the blocks, but she said the oil had already been drained from my car. So I had to purchase the oil from JL.

In essence, these coupons are just advertising. They just get us to go to JL and then you may well not get the discount the coupon says it is offering. It's a ripoff. The manager said there was nothing in the coupon that said her story was participating. I think it's the other way around: if her store is not participating, then it should ADVERTISE well that it only takes coupons it send and it must have it's contact information on.

I hope consumers will stop being passive and not let Jiffy Lube get away with this kind of marketing. It's bad faith and even poorer economic policy/strategy.

[912] John in Friendswood, TX  Cheap Trick

On Monday Dec. 17, 2007, I took my 1989 Dodge Ramcharger to the Jiffy Lube store on Nasa Parkway in Friendswood, Tx.  The manager, Jason, told me that I needed a new air filter and a new pcv valve.  The hood on my Dodge was open and I could see the pcv valve.  It was an off white color and covered with grease,etc.  Jason completed his work and charged me $12.99 for the air filter and $9.99 for the pcv valve as well as the oil change.  I spent around $62.00 this visit to Jiffy Lube.  After I left, I stopped at a near by parking lot and checked the air filter and the pcv valve.  The air filter was new but the pcv valve was the same old one except that the grease had been wiped off.  A small ring of grease remained around the base of the pcv valve.  I stopped at A+ Auto Performance in Alvin, Texas where I get work on my vehicles.  A mechanic confirmed for me that it was an old pcv valve.  I went to Auto Zone in Alvin, Tx. and bought a new pcv valve for $2.70.  I replaced the old one with the new one and have the old one boxed up.  I called the Jiffy Lube up and spoke with Jason.  I advised him that I was going to file a consumer fraud complaint with the Texas Attorney Generals Office .  Jason became upset and made an excuse that he forgot to change it out because he was in a hurry to get me back on the road.  He offered to refund my $9.99 to my Shell Credit Card if I would stop by.  I told him I would stop by in a day or so.  I also told him that he had lost my business for 3 vehicles.  So much for not doing it myself as for as the air filter and the pcv valve goes.  I have not made up my mind if I am going to file with the Texas AG's Office as of yet.  I am going to pay Jason a visit after I get off of work in the morning on 12/20/2007 to get my refund.  Now I really dislike people who believe that all old male customers can be fooled by a cheap trick.

[911] Michael in Los Angeles, CA  Derogatory Comments

[910] Shane in Vancouver, WA  Screwed My Engine
 
a few weeks ago i went into jiffy lube in Vancouver Washington. i asked them to put 5-30 in because it was getting cold out. before i was done asking the sales person a few questions about there oil changes, they told me it was done. it had only taken about 3 minutes or so. i asked them if they had checked everything and he said yes they did. well... a few weeks later after driving about 350 miles my engine started to make noises it has NEVER made, smoking in the moarnings ( probably now have bad valve seals because of this)  and started leaking oil very bad. so when i got to work i checked my oil and it was overfilled by about 1.5 quarts!! so i went into the same place and told them and i told him that my engine didn't have any problems before the oil change and now it leaks, smokes, and makes really bad noises. and he said "ok we will drain some of your oil out then let you go" so i said NO i want to talk to the manager because you guys screwed my engine! so he put me on the phone with the manager and the manager said that he thinks that i added the oil and that none of this is there fault! WTF!! so he tells me that i have to prove that i didn't add any oil!? how am i supposed to do that. I trusted them to do something simple and there that dumb! so no i am stuck with a crappy engine and they dont give a crap. THANKS FOR NOTHING JIFFY LUBE! if i could i would make them buy me a new engine but i have no money to take them to court. so i'm basically screwed because of them.

[909] Jessie  JL Absolutely Disgusting

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[907] Scot in Branford, CT  Squealing Belt

[906] Megan in Beverly Hills, CA  Stripped Plug

[905] Felix in Miami, FL  No Warranty

[904] Todd  Broken Fuel Line

[903] Saoirse in Columbus, OH  Sexism

[902] Employee in Chico, CA

[901] John in Winter Springs, FL  Lost Trust In Store

I am writing this as a concern I have for the service I received from the Red Bug Lake Rd. location this past Saturday.  I have frequented this location several times in the past with excellent service, however this time I left concerned.  I went in for a oil change and was told I need to change my tranny fluid and fuel filter, I have no problem with this as it is recommended and politely declined at this time.

The oil change service was performed and I was told my car was ready. I went to my vehicle and noticed that the interior was not vacuumed and the windows had not been washed, I also noticed no sticker had been placed in my window to remind me of my next change. The assistant manager pulled my car back in the bay to take care of the discrepancies. When I returned I noticed that the windows still had not been done, at this point I figured if they can't do the simple promises then what else did they over look? I checked my fluid levels and tire pressure (tire pressure was the same as when I pulled in as I had a low tire pressure light on). I asked the assistant manager to please tell the Manager I was disappointed in the service I received, she went to the back of the bay, talked to the manager came back and said "I told him". He never came over to talk to me and in all honesty it was not that busy. I was offered a $5.00 rebate if I were to come back on a Tuesday.

Needless to say I will not trust that store again and will take my services elsewhere.