|
I. Recent
Personal Experiences
GENERAL PROBLEMS
Email us your experience.
jiffylubeproblems@att.net
Include your city and
state so that others in your area are aware. We will
likely add it to the following Personal Experiences of
others. Show others that they are not alone. This
will also help us create a critical mass which can create
appropriate changes.
The following
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
|
[2251] Andrew Metal Baffle Broke
I been having a problem with my Lexus. Well the mechanic
at my local dealer finally found the problem. There is a
metal baffle that sits at the bottom of the neck where oil
is put in to the car be careful when you put oil in and do
not bend this down. I used Jiffy Lube and they obviously
pushed this down they used a metal nozzle to put the oil
in. This in turn broke off and went thru the engine.
We are still not sure on the extent of the damage. So I
have faith in Scion but either I will change my own oil
after this or the dealer will change it.
[2249] Phil in Addison, TX Leave If You
Want To
A year ago, went to the place for
servicing of oil change and a few other thing, service was
great, appears like a change of Management has taken
place, as I went back and noticed all people were rude
indeed, as the final statement by the female Register
person was “if you want to leave feel free to do so”
Left in a Heat, and will not go back
[2248] Valmeka in Sunrise, FL Flush
Destroys Transmission
My car has been sitting at jiffy lube for 3 days now. I
took it in a wk ago to get an transmission flush. A few
days after my gears were slipping and pausing. I spoke
with the zone manager Erir Japanowski and one of the
workers there Samuel (University Dr and 44th, Sunrise,Fl)
Brought my car in Monday, they did another transmission
flush, now my car is just sitting there and I left a msg
with the zone manager to call me back with the issues, no
response, Samiuel also left a msg for me to get a refund,
and still I haven't heard anything.
[2247] Spencer in Salt Lake City, UT
Unsatisfactory Service
Your location at 2102 S Main needs
some attention.
- Took vehicle in last week for
safety and emission inspection. I arrived at 7:40 AM. No
other customer vehicles in sight. I was happy to wait
until opening at 8:00 AM in order to be first in / first
out.
- Multiple vehicles arrived after
me; I was last in, last out
- Everything passed but for one
brake light. I authorized replacement and after 10
minutes technician told me they couldn't fix it for fear
of breaking part.
- Technician advised I have Toyota
dealer replace light and return within 15 days for
passed inspection at no additional cost
- I was told that a visual
inspection of the functioning break light would be
enough to pass the inspection.
Read More About This Experience
[2246] Daphne in Baltimore, MD Drained
Transmission Oil, Not Engine Oil
Let's
start by saying I have had multiple cars serviced at the
Harford Road location and to date no problems (Honda
Accord, Maximum, Mazda, and Toyota). But today I am very
disturbed that on 07/11/2016 my son had my Toyota
Highlander serviced at the Jiffy Lube, Harford Road
location. The manager (Yukon) and I both can attest that
the Toyota drove into the Jiffy Lube with no problems and
upon completion of an alleged oil changed the truck is now
destroyed. My son drove down the street less than a 1/4
of a mile away and the truck started making noises. My
son described the noise as the truck sounded like a
roller-coaster. He pulled the truck over two traffic
lights away from the Jiffy Lube and the truck would not
drive forward. I had the truck towed to Clarks Auto on
Harford Road (410-254-7777). Clark Auto determined that
the transmission was broken with metal in the transmission
fluid. It is appalling to me that I can drive a truck
into have it serviced and the truck is destroyed 5 minutes
after the truck is serviced by your shop.
Read More About This Experience
[2244] Rick in Magna, UT Backfiring
Look this guy , not joking and
probably going to under exaggerate ! Totally screwed my
vehicle to the point I don't no if I can drive it ! I'm
not lying ! I'm 54 disabled female and I had services done
w receipts dated for May 18, 2016 by BBB certified
mechanics . Have receipts and their written statements !
Also new tires on June 4,2016! I have never had any
problems at all whatsoever ever and I keep grandkids drive
daily w them and family and friends ! THIS IS CRAZY ! This
guy screwed my car , don't pass something ok fine I'll fix
it ! But I couldn't get home ! Backfiring ! Dying at every
intersection , seriously ! Never ever ! I just telling u
now I took pics time and dated iPhone don't lie ! He took
messed w my gear shift , stupid yes left off the fuse
panel and my battery was discounted and not put connects
properly !
Read More About This Experience
[2243] Peggy in San Antonio, TX Grease
in Passenger Compartment
I took my car to Jiffy Lube for
oil change today. After spending $ 91.00 I noticed grease
all over my passenger side& glove compartment & step
inside car. This was obvious to anyone with eyes. When I
asked for this to be cleaned, they tried with a product
that did nothing but smear the grease. They did not even
apologize . This was @ jiffy lube 3306 in San Antonio. I'm
very disappointed!!!!
[2241] Minerva in Glendale, CA Store
Will Not Fix Problem
Can someone please contact me? I am having a lot of
problems with the jiffy lube in Glendale, CA. 202 S.
Glendale, CA
I cannot drive my car. It is spilling a lot of oil, so
much that I cannot drive it anymore. I call and call the
manager and he always says he's going to call and he
doesn't. Whenever I go to "fix" the problem, they say it
is fixed. I have gone over 4 times with the same issue
and the car is still leaking oil.
[2240] Miquel in Newberg, OR $60 for
Light Bulb
My name is Miguel, I am a student
a George FoX university and I went to the jiffy lube you
guys have in Newberg, Oregon. I had gone there before and
it was a good service. This time, I payed 60 dollars!
Because the guys said that my lights were burn because
they wouldn't turn on. It took them 1 minute to fix them,
I asked if they had switched my light bulbs, they said
yes. In one minute? I have the receipt that I payed 60
dollars, and there is no way that they took out my
headlights. They are the same headlights. I'm sure they
were just not installed good. I am honestly disappointed
because I asked them if they had changed them twice, they
said yes. It was a lie. I loved Jiffy Lube that's where I
get my oil change. I need your help and money back, I am a
stifling college student. =
[2239] Losaline Broke Motor Mount
I bought my car in February and
everything seemed fine with my car until I took it to
Jiffy Lube for an oil change and tire rotation. They broke
my engine motor mount and something similar on the bottom
of the axle and blamed it on the dealership that sold me
the car. I had the car for almost 2 months and
nothing was wrong with it. Now my car is sluggish and have
told the dealership about the problem.
What can I do? I was told to get a
written statement from the dealership saying that the car
was not sold to me like that. I also was
contemplating have the dealership fix my car for the
amount they are charging me with which is $326. And then
take Jiffy Lube corporate office and have them repay me.
I appreciate any help you can give me.
[2238] KO "Slick Business" Book
If you
want to know what happens to a company, like Jiffy Lube,
when just one customer has had enough, watch for a book
entitled "Slick Business" on Amazon in about a month!
[2237] Jose in Spring, TX Stripped Oil
Plug
Took car in to JL location 2299/
4835 Louetta Rd Spring TX 77388 on July 22, 2015 for an
oil change. The car was in perfect condition it was
returned leaking oil. I went to the JL location on August
7, 2015 to have my car re-checked for oil leak. Mngr at
location stated drain plug was stripped and it was noted
on my invoice, which I signed. I was never advised or told
about this safety issue, instead they noted the info on
the invoice without telling me anything and gave me the
car back leaking oil. He put the blame on the place that
changed oil last. I told him that the car was not leaking
oil at all, he proceeded to tell me that who ever did it
last, crosstreaded the plug and made it tight so it wont
leak and when his employees took it out they were not able
to make it tight again.
Read More About This Experience
[2236] JoAnn in Everett, WA Upsell
Didn't Work
I went in today (9-1-15) to get the
basic 29.99 oil change and right when I pulled in was
immediately greeted with an eye roll. After he slowly and
with such attitude getting my information about my car he
said I needed the more expensive oil change that would
cost me 69.99. After I told him no, he tells me my oil
won't be topped off, none of my fluids would get checked,
they wouldn't check my tires out vacuum. I left after
telling the manager that was there what just happened. He
didn't seem to care. TO ALL CUSTOMERS.... STAY AWAY FROM
ALL JIFFY LUBES. This one was in Everett,Washington on
Evergreen Way across from Value Village.
[2235] Kelly in Perry Hall, MD 4" Oil
Puddle Every Night
I was
serviced on 6/30/2016 at the Perry Hall, MD location and
noticed the next day our car was leaking. I called right
away but my daughter was at work, I checked the oil and
they over filled it at least a quart. The holiday
happened and 6 days later, I took it back for the same 4"
puddle every night leak. They opened 15 minutes late and
then 2-3 technicians looked at the dipstick and determined
there was no problem because "the oil is not over or
under" however told me that they changed a gasket but my
car was done in half the time as the girl who pulled in
the same time and they never put oil in, so they never
drained it to replace the gasket.
Read More About This Experience
[2234] Haleigh in Spokane, WA No
Steering, No Brakes
Had my oil changed at a very popular company nationwide
4/19/16. After driving 73 miles my car just quit while
driving causing me to have no steering and brakes. Took it
to the Chevrolet dealer and cost me $132.22 to have it
fixed. It was determined a an air duct hose had come off.
Well it hadn't been put back together properly as they had
to remove it to change the oil and they didn't say it was
damaged and recommend it be replaced. On my way home I
stopped in and filed a complaint and requested a
reimbursement for the repairs and provided documentation.
I was told he would send it off to corporate and they
would contact me. Well I still haven't heard from them
even though I have called 9 times and filled out their
form online. They won't give me a number to call the
claims department directly. Guess I can kiss that money
goodbye. When I'm sure I can't be sued I'll be posting the
name of this company.
[2233] Hailey in NV Improper Air Filter
Return
Got my oil changed at Jiffy lube a
few weeks ago, I immediately noticed that my car had a
rough idle, from 200 to 1500 RPMs. I began to worry and I
even drove 500 to Vegas and back. I scheduled an
appointment at my Ford dealership, cost me $98.00 to have
them diagnose that the people at Jiffy lube did not put my
air filter back in my car properly. Which caused a bunch
of crap to get into my engine causing my car to idle
rough.
I plan to go to Jiffy lube and
complain. You are welcome to use my complaint
publicly.
[2232] Eric in Houston, TX Missing
Cabin Filter
Last weekend, I took my 2003 Honda
Civic to a Jiffy Lube location to have my oil changed.
Here is a link to the exact location: http://jiffylubehouston.jiffylube.com/location_detail.aspx?s_id=2138
The tech came into the waiting room
and tried to sell me new cabin air filter(s) for $50,
saying that they were missing from my car. Knowing
that I could pick up a new set from the AutoZone down the
street for $20, I politely declined.
A few hours later, I remembered that
I had gotten my previous oil change at the same Jiffy Lube
location, and they tried to sell me new cabin air filters
the last time too -- by showing my my existing ones and
saying they were dirty (they had been replaced just months
prior, and looked fine to me.)
Read More About This Experience
[2231] Ed in Des Moines, IA Stripped
Oil Plug
I had my oil changed at the Jilly
Lube on Merle Hay in Des Moines IA Friday 1/22/16. Today
1/23/16 all the oil leaked from either the filter or
stripped oil pug and caused my 2014 Rav 4 to die in the
driveway. Please help!
[2230] John In Redmond, WA Provided Wrong Oil
I have a 2013 Toyota Prius which I
took to the Jiffy Lube at 17015 Avondale Way NE, Redmond,
WA. My Toyota Prius goes 5000 miles between oil changes
if done properly. My regular service facility was not
available today, I am leaving town for a long driving trip
tomorrow and had limited time, so I stopped in to Jiffy
Lube for my 60,000 mile change. I asked the technician
before the service if I needed a special oil for a Prius
5000 mile oil change and he said no. After they finished
and I was paying, I was told the change was only good for
3000 miles. I made a complaint on the signed invoice and
told the person I paid but he blew it off. I send this so
others will know to avoid this facility if your car
requires a special oil for a 5000 mile interval. I have
no doubt the 3000 mile oil is ok for 3000 miles but my car
has an automatic reminder for me at 5,000 miles and can’t
tell the difference. I intend to have my oil changed by a
qualified facility after my trip even though this was a
waste as I see it. How else will people know if we don’t
register complaints.
[2228] Clinton in Port Orchard, WA
Stripped Oil Plug
I was there to get a routine oil
change in my 2012 Audi A3, it was draining my oil to empty
about every 2 weeks I took my car to the dealership, they
told me I had a oil stripped plug and told me to bring it
to jiffy lube and have them fix it. Jiffy lube said that
they would fix it and then scheduled an appointment for
them to fix it. The day they took it in, they told me they
"chased the threads out, and it doesn't leak anymore" they
topped off my oil and told me I had a bad coolant leak.
Then gave my keys back. I received no invoice for this
visit.
Since
that visit it has been a few months. Since that time I
have been to oil can Henry's in the car. I do not take my
vehicles to jiffy lube anymore. It started dumping oil
again to the point my oil light is coming on after about a
week on a fresh topoff/oil change the last month or so. My
driveway is flooded with oil.
Read More About This Experience
Indexed by State
|
II. Recent
Personal Experiences
DESTROYED ENGINES
Email us your experience.
jiffylubeproblems@att.net
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
changes.
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
|
[2250] Jill in Raleigh, NC No Oil Refill
Destroys Engine
I would like to document that I have
my serviced regularly and got my oil changed on 11/14/2016
at the Jiffy Lube that my family has used for years and 13
miles later, my car died. I had it towed to our family
garage/mechanic that services all 4 of our vehicles and
who had just replaced the spark plugs a month earlier and
my car was running beautifully. They informed me that
Jiffy Lube had not refilled my tank with oil and that my
engine was fried! A used replacement engine would be
$4500!
I went back to the Jiffy Lube
location and filled out a claim form which they sent to
corporate. It has been a week and I have not heard
anything. The Jiffy Lube manager made a trip to my
mechanic to find out about the condition of my car and of
course they told him I get it serviced regularly and it
was in good condition!
I sent a letter to Jiffy Lube
Corporate Office and have attached it. I have also
attached the Registration for the Jiffy Lube location. I
am planning to go to small claims court this week.
A friend of mine works at the FBI and
said that there is a class action lawsuit against Jiffy
Lube and I would like to join it!!
[2245] Rose in Lake Worth, FL No Oil
Destroys Engine
I'm not sure who exactly to reach
out to, to get my story out... On Thursday August
18th, 2016 I went to Jiffy Lube to get an oil change
(located at: 4601 Hypoluxo Rd, Lake Worth, FL 33463
Phone: (561) 432-1529).
I arrived around 6:35pm & they
close at 7pm. I had been to this location several times
before. This day my oil change was done really fast & I
even commented to Julio R. the supervisor that it was the
fastest oil change I'd ever had. Julio commented that he
works fast and expects those who work for him to also work
fast. I paid for the services and left. i even returned 20
minutes later because I forgot my laptop bag. The next day
I was heading to work around 9:40am (less than 24-hours)
and heard a loud explosion under my car. I was heading
South bound on the I-95 and could hear something break off
and hit the road. Luckily I was in the far left lane &
pulled off to the shoulder. My car immediately died &
never started again. I could have been killed had I been
in the middle lane, or had a car been close behind me. I
called triple AAA and a tow truck towed my car to an auto
repair shop. It was there that they determined Jiffy Lube
left the oil filter on the suspension and no oil was found
in my engine. The loud sound I heard was a hole being
blown in my engine due to the oil leaking out.
I was contact 8/19 by a VP Will
Boyd (parent company Atlantic Coast Enterprises (https://www.jiffylube.com/contact),
after dozens of calls by myself and the auto repair owner
Will Boyd decided to finally call me today to tell me that
Jiffy Lube did nothing wrong. He was rude today - the same
as he was on 8/19. He informed me that someone had to have
gone under my car and unscrewed the cap. He also added
that maybe the tow truck did it.
He told me to go ahead and sue them and do whatever I
wanted and he would send me a letter. He said surveillance
video showed that they did everything right.
Read More About This Experience
[2242] Nick in Wichita, KS Engine
Destroyed From No Oil
My mother took her 2008 Dodge Charger to a local Jiffy
Lube on Harry Street in Wichita KS for a routine oil
change. After she left the engine blew on the highway.
Shortly after a tech came out and inspected the vehicle
and said he was unsure of what the noise could be. He
suggested it may be a lifter on the vehicle so we had it
towed to a mechanic and informed us that the entire engine
was shot, and the it seemed highly likely that the vehicle
had been ran for a period of time with out oil in the
vehicle. After we had mentioned she had taken it to Jiffy
lube the mechanic stated that had to be the cause of the
engine damagem. It's now a 5,100 fix that I can't afford
to repair for her because she is disabled and I have other
financial obligations. The district manager called us upon
our request and was very rude and dismissive to my mother
and would not even entertain the notion that they could be
at fault for the issue. The vehicle was in fine running
order before the visit. Need any help I can't get for my
mother and as I she can't not get to her doctor
appointments.
[2229] Cynthia in St. Cloud, MN Engine
Destroyed From Missing Oil Plug
I had my
Honda in your Jiffy Lube, St.Cloud MN for an oil change.
5 weeks later the plug fell out and there was damage to my
engine. This was my regular oil change and had never
happened before until I tried your company. I will get an
attorney to get involved if I don’t hear back on what you
will do to fix the issue. My engine is toast.
[2226] Cassandra in Baltimore, MD Someone
Stole My Oil Filter
I am a loyal customer of Jiffy Lube and have been since
2006. I usually go to Jiffy Lube Store #27, 4112 West
Northern Parkway, owned and operated by P&P Lube Inc, John
Way, Proprietor. The store is located in Baltimore,
Maryland 21215.
On Monday, July 13, my son took my Toyota Camry in for a
standard oil change, something I have done for years.
Everything appeared to be okay. I drove the car in the
city (no more than 20-30 miles per hour), and had no
problems. On Wednesday evening, when driving to Jessup,
MD, we took the beltway, to which we drove 65 MPH. My son
parked the car and went into work, 10 pm - 6:00 am. When
he returned to the vehicle, it stalled a little before
started, so he turned it off, and waited a few minutes,
started the car again, let it run for 1 minute and drove
off. Only about 3 minutes into the ride, he noticed the
car shaking and then the oil light came on and the
maintenance light as well as the check engine light. He
began looking for a safe place to pull over but hardly
made it, leaving the tail end of the car in the middle of
the road. He was able to safely move it out of the way by
pushing the vehicle.
When he checked the "dip stick" he noticed it was no oil
in the car. Now remember, the oil was changed along with
the oil filter on Monday late afternoon. Its now Thursday
morning and there is no oil in the vehicle. We had the car
towed back to the store #27 and the technician Kia told us
that there was no oil filter on the car. We were shocked.
What happened to the oil filter.
After inspecting the vehicle by a guy name Jesse who did
not do the actual work on Monday, he stated that
someone must have crawled under
our car and taken the filter out in the night.
Really? He began questioning my son asking if he had
enemies.
Read More About This Experience
[2218] Helen in Silver Spring, MD No
Oil Destroys Engine
I live in Silver Spring, MD I went to Jiffy Lube on
the 10th for a routine oil change they suggested I change
my filter as well which I did. Two days later my car shuts
down on the side of the road and the oil is leaking out. I
have it towed to a mechanic, I call the Jiffy Lube here I
have it serviced an explain the situation. He said he
would document & send someone out to take a look, but
right now he couldn't b/c he had no one to cover him. No
one every came so the next day I called their corporate
office and spoke to someone & they sent out a rep that
day. Their representative assessed my vehicle he stated it
was an engine malfunction that caused my car to bust a
rod, but the mechanic that i towed my vehicle to said that
the only way your car can bust a rod is by not having any
oil in it. So the JL rep said its not there fault but I'm
going to fight , because its total BS. I had no engine
problems before my car was serviced and now I need a new
engine because the rod is busted. Please publish my
comments
[2216] Laura in Yuba City, CA Defective
Oil Filter Destroys Engine
Subject: Store #2353-Jiffy Lube fraudulently advertised their
expertise and implied a warrantee they now refuse to honor on repairs
to a new engine which failed 136 miles after their incompetent
servicing. They charged for a safety check they did not perform.
My daughter and I took her 2001 Ford Escape in to
Jiffy Lube in Yuba City California on July 10, 2015 for an
oil change. We were upsold to having her tires rotated
and having a “safety” check as well. The final bill came
to just under $100.00 which I paid in cash. We left the
Jiffy Lube, parked the Escape at home and my daughter
packed it the next day so as to travel 2,200 miles cross
country in order to interview for several jobs. Before my
daughter embarked on her trip, my husband and I followed
her in our vehicle to visit a cemetery where she placed
flowers on the grave of a friend’s mother. While
following her to the cemetery we noticed that the left
tail lamp Jiffy Lube said was fine, was not fine. It had
been burnt out before the “safety check” and remained
burnt out after the “safety check”. It was disturbing to
see that the check was NOT done, however my daughter
needed to get on the road to make it to her first stopover
so it was decided she would have a friend replace the bulb
later that day when she arrived in Salt Lake City Utah. 2
hours after she left, I received a call from my daughter
saying her car was stranded on the side of the road in
Truckee California. My husband and I went to meet her in
Truckee. She had to pay cash to have the Escape towed to
safety at a local service station. When we arrived we
found that the engine block on the Escape was damaged
beyond repair. As a consequence, having no other option
to get my daughter to her interviews, I gave her my Honda
and she left for Kentucky. My husband and I had the
Escape towed home the next day. In looking at the Escape
we saw that the oil filter had clearly not been seated
properly when changed by Jiffy Lube. There was a clear
“dry” segment of the filter gasket that was completely dry
whereas other areas were saturated. There was oil spray
all the way back to the deck lid indicating a slow loss of
oil from the improper seating of the gasket on the
filter. The engine of the Escape only had about 24,000
miles on it when serviced by Jiffy Lube. It had been
replaced under a warrantee purchased when my daughter
bought the vehicle. The vehicle was running fine prior to
the service by Jiffy Lube. The Jiffy Lube technician even
noted on the intake invoice that all of the fluids were
fine prior to their “service” on 7/10/2015. The Escape
had been driven a total of 136 miles from the time it was
serviced by Jiffy Lube until the time the engine failed.
Read More About This
Experience
[2214] Peter in Tampa, FL Missing
Radiator Cap Destroys Engine
My wife had an oil change and fluids changed at the
Dale Mabry and Kennedy Tampa Jiffy Lube and the engine
exploded and the head and block was warped. Needs new
engine $5,000 repair quoted by Toyota of Lakeland. Their
exact quote when they opened the hood after it was towed
to their location was “ there is the problem right
there…your radiator cap is missing” after the mechanic did
his full inspection the confirmed the 2008 Toyota Corolla
needed an new engine. Jiffy Lube clearly did not replace
the cap or it was not tightened properly and it came off
due to their shotty work. After the Jiffy Lube guy
inspected the car they said they would not pay because the
car had gone 1,000 miles after the repair. The people at
Toyota Lakeland all agree that Jiffy Lube is at fault.
NEED AN ATTORNEY TO REPRESENT US. Note that we have
impeccable maintenance records from Orlando Toyota. The
one time we when to the jobbers at Jiffy Lube the car
blows up
[2198] Rachel in Blaine, MN No Oil
Destroys Engine
Please be advised that following the
April 11, 2015 oil change at Jiffy Lube #2710 (Heartland
Automotive Service I, 12403 Ulysses Street NE, Blaine, MN
55434), the oil filter was not fitted properly, causing
the oil to run out of the engine on my 2011 Buick
Enclave. As a result of the oil leakage, the engine has
seized. As a result, I have incurred substantial expenses
in diagnostic fees, rental cars and am facing a repair
bill of approximately $6860.00.
As the enclosed invoice from Complete
Auto Service ,Inc., reveals the loose oil filter was the
direct and proximate cause of the oil leaking out of the
engine and as such the direct cause of the irreparable
damage to the engine on my vehicle.
Please contact me immediately upon
receipt of this correspondence to advise me of how to
proceed with this claim for reimbursement of damages
including but not limited to repair fees, rental car fees,
storage fees and other damages.
[2193] Mark in Germantown, MD Engine
Destroyed
Here's something that I've been
trying to get resolved for a couple of months now but with
no luck. At this point, no one even bothers to reply,
even at their corporate level. Can you help with
next steps and suggestions? Do you have an email for
their CEO?
On January 14, 2015,
I took my son's Chevy HHR in for an oil change at your
Germanown, MD location. While there, I mentioned to the
technician that the thermostat gauge was not working. It
was always in the cold position. The digital read-out on
the dashboard also did not work. Where it would normally
give you the engine temperature, it displayed three dashes
"---". The technician told me that a radiator flush would
fix that. I took him up on it. Turns out he was wrong.
He gave me bad advice to try to make a sale. I went back
and spoke with the manager (Nate Jarman) the next day and
explained that I was given bad information. Nate seemed
puzzled as to why the technician would make that claim.
He issued me a refund for that service. While Nate was
going through the process of issuing the refund, I asked
him why the car had to be taken around the side of the
building to have the coolant changed. I was told that the
car ha to be running to get the old coolant out and they
didn’t want any carbon monoxide issues. I told him it
didn’t seem environmentally sound. In addition, I
mentioned, small animals could drink any of the fluid that
was not properly captured.
My main problem is not with the
radiator flush, but the oil change that also occurred that
day. 14 days after the oil change, the engine seized up
on the car. I had it towed to a local shop here in my
town (Poolesville, MD). This was January 28, 2015. The
repair shop called me on January 29th to tell
me that the engine locked up and that there was a hole in
the engine block where a piston blew through. I
immediately called and spoke with the manager (Nate) at
the Jiffy Lube location where I had the service done. I
mentioned the circumstance to him and he took down the
information for a report to his boss (Thomas Schawalter).
In addition, Nate agreed to meet with me the following
morning at the shop so he can inspect the car on his own.
Read More About This Experience
[2159] Lisa Engine Flush Killed Car
I took my car in on March 8th
for an oil change before heading on a 400 mile road trip.
They stated I needed to flush my engine and RECOMMENDED
that I do this!
I spent the additional $90. and
did this...the next day I drove my car less than 30 miles
and the Check engine light came on and my message warning
said to turn off engine immediately.
I took it to Jiffy Lube and
they said it was not there problem. I took it to my
mechanic who immediately drained the fluid and said it
should never be flushed because it pushes all the "gunk"
into the engine.
The next day I had to drive my
car to Los Angeles and it died on the freeway with 3
children in the car at night...it seems the engine flush
killed the car...$3500. later in mechanic charges, car
still does not drive the same and over $%00. to have the
car towed and travel expenses (rental car) to get back
home...over $4000. one bad trip to Jiffy Lube cost me...
I want to take them to small
claims court to get my money back...and I still have a car
that is ruined forever....they should have not recommended
the engine flush as it is actually stated that they should
NOT do this by the cars manufacturer...they rip people off
just to make money and hope most people want follow
through. Very frustrating!!!
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