Kenzie in Farmington, UT Pricing Scam
Talk about scam artists!
I pulled up and told the
gentleman I wanted the $26 basic oil change. Pretty straightforward,
right? Apparently not so. After being offered all the add ons under
the sun, and again saying I was there for the basic oil change, I
thought it was all clear. Then it came time to pay and my total was
$68.48! I asked what happened to the $26 service I asked for and he
said they used synthetic oil so it was more. I was so angry! This is
not the way a company should treat their customers if they want them
to come back. I will NEVER go back to ANY Jiffy Lube for any service.
I am not one for taking scamming lightly. I left there nearly $69
lighter and much angrier. Never again!! When I told my friend what
happened she said she had that exact same thing happen to her a week
before at another location. So dishonest...
Rick in Bozeman, MT Twice to the Cleaners
Jiffy Lube took to the
ONE: My wife stopped to get
an oil change before a long trip. They asked her what she wanted, and
she said she needed an oil change. The premium charge with synthetic
is somewhere around 40 or 50 dollars. Her bill was way over $100
dollars. They told her that was the charge on what VW said should be
TWO: The new 2013 VW Beetle
made it home, but I saw oil on the garage floor the next day. Took
it back, and they said, "There's nothing leaking". More oil on the
floor prompted a second return trip, and they admitted to what I could
see, that the area around the drain plug was oily, but that they
couldn't see that it was leaking. Huh? Told me they would be willing
to install a new plug and gasket if I went out and got one for them.
ADVICE: Find a local garage
that cares about their neighbors.
Tonia in MD Employee
Hi, I am writing on behalf of my son who is currently an employee at
Jiffy Lube in Maryland. He has shared numerous things with me
regarding the practices he has witnessed. I am glad that he displays
the mannerism I taught him growing up. He has shared with me that his
manager gets upset if he takes too long to explain something to a
customer who has questions. Let me tell you, customer service is key
this day and age and if you are not providing your customers with
quality service you will eventually lose them. Management feels they
can address the employees any way they want to and nothing should be
said. When my son request a day off in advance the following week his
hours are cut drastically.
I will never patronize Jiffy Lube. I have many contacts in the
position I hold and I will never recommend them to anyone. My son will
be resignng his position at Jiffy Lube. This job has stressed him to
the point that he has been rushed to the hospital with chest pains and
he is only 19 years old. He is a hard worker who graduated from UTI
and he watches new hires come in that he attended high school with and
no automotive training and make more than his minimum wage salary of
$7.25. I will be glad when he resigns, I refuse to watch him
jeopardize his health for a job that could care less. He has been
addressed in a negative way when he checks to make sure everythimg has
been tightened. Any customer would appreciate a person who shows that
service is key. I am sure that Jiffy Lube could care less about these
complaints, but I felt a need to voice this. Thank you!
 Michael in Breckenridge Hills, MO No
Oil Destroys Engine
recently stopped in store #854 in Breckenridge Hills for an A/C
recharge. My air was not blowing as cold as it used to and I
remembered that this was an additional service offered by your
company. This was the first time bringing my F350 diesel there, but I
had the oil changed multiple times on my F150 at the same location.
After driving up to the door, a young lady asked about what I would
like done. We discussed the evac and recharge service and I decided
to proceed. There was a promotion being advertised which included an
oil change. I then asked them to go ahead and change the oil also.
young man began the A/C work while the young lady began the oil
change. After about 30 minutes or so, the stores manager showed up
and right away started distracting them from what they were doing.
Apparenently whatever he had to show them was more important than my
vehicle. Shortly afterwards, the young man started my truck and it
ran about 30 seconds before shutting off. He asked me if it always
does that? After multiple attempts to restrart the truck, I asked him
if he put oil in it? His reply was yes. After pulling the dip stick,
I relized that there was no oil in my truck. The blame game ensued
and the store manager decided to play mechanic. I watched them make
multiple phone calls, look up stuff on the computer, and pretty much
try everything to get the truck started and cover their tracks. After
almost 3 hours, they told me the truck would be towed to a local
repair shop in the morning. This is my work truck for MY business.
Without it, I don't work. I explained this to your mananger. He did
not seem very concerned.
asked the manager to have someone from a different store come in to
assist. He refused, saying that he had been making calls trying to
resolve the issue. I finally reached customer service by telephone,
who turned around and called the manager to see what was going on.
She assured me that everything was being taken care of and that a
formal complaint had been filed. I asked for the district managers
phone number multiple times and the store manager refused to give it
to me. Finally, I he rudely handed me the phone with the DM on it. I
told the DM he would have a mobile repair service come to the store
and fix my truck. He agreed. After calling Broadway Ford myself, I
was informed that the truck could not be fixed by a mobile service.
The injectors are oil driven. When the truck was started without oil,
it scalded the injectors and possibly more. According to the most
reputable Ford diesel repair facility in the area, you have a serious
issue. The DM went ahead and found a rental care for me to drive
home. However, the store manager made the oil tech wait until 8 when
his shift was over to give me a ride to get the car. After almost 4
1/2 hours I finally made it home.
biggest issue with this whole ordeal is the fact that your store
manager would not admit he was in way over his head. He continued to
try and work on my truck with out ever asking me. They were under the
hood removing pieces and messing with things. At this point I'm not
sure even they know what they did. Not one of the techs at the
location were qualified to even turn a screwdriver under my hood, let
alone try and repair something of this magnitude.
Today my truck will be towed to a shop of your choice, not mine. I'm
not sure that I agree with this. This was Jiffy Lubes error and it
should be my choice who repairs my truck. With social media today,
this complaint can go viral in minutes. I hope Jiffy Lube does
everything it can to ensure my satisfaction.
 Mallory in Pittsburgh, PA Wrong Oil
I went to Jiffy Lube
in Kennedy Township Pa, and had my oil changed. The guy there did not
seem to know what he was doing and when he asked what kind of oil I
wanted I said the conventional oil not the synthetic. Well, when I
finally got home I looked at my receipt and something did not seem
right. So, I went and checked and it said my car called for 5W-20, and
they put 10W-30 in my car. Now, my car is leaking oil everywhere.
They told me I was wrong and that their system said it was the 10w-30.
When I asked to see this they magically could not find my invoice or
show me what they were looking at. Now, I have to get my car looked
at because they can't do their jobs right.
Dan in Vernon Hills, IL Sales Tax Profit
Went to Jiffy Lube on Milwaukee Ave. in
Vernon Hills, IL for a FREE oil change with a Groupon. Was told I
would have to pay extra because my 2010 Hyundai Veracruz requires 1/2
extra quart of oil and a special oil filter for $15. I thought that
was ridiculous and questioned it, but had no choice since I had the
Groupon and was already there.
At checkout, when the bill became $27+, I
voiced my extreme displeasure. First, your con artist employee tried
to charge $14.97 plus an extra mystery $5 for the oil filter. Why?? I
guess that's what Jiffy Lubes do and try to rip people off. He took
the $5 off when I protested, but still charged $15 for an oil
filter... I had already paid for. Why did I have to pay more? No
idea!! I check online and oil filters for a Hyundai Veracruz go for
well under $10. So why are you charging a $15 upcharge???
Then the bill shows I paid $3.88 in PART
TAX. Why am I paying nearly $4 in tax on parts that add up to $19???
That is against the law to pocket sales tax and keep as a profit. You
guys are con artists through and through.
Plus, I have doubts about how they rotated
the tires. Aren't they supposed to be rotated on a diagonal and not
just front to back?
As I was leaving, I tried to talk to a
gentleman who I'm sure is the owner/manager (a middle aged Asian
man). But he told Jeremy (the manager) to shut the door and close.
When I asked to talk to him he said "I don't have to talk to you."
That seems to contradict your PLEDGE OF
SATISFACTION on the back of the receipt.
You guys are awful. Please let me know if
I need to contact the Attorney General, Better Business Bureau and my
credit card company... or if you will simply refund this bogus
I suggest you do some serious investigation
into this store.
ACE in Tacoma, WA Wrong Battery Replacement
Took my 2008 Tacoma to
Jiffy Lube store #2085 on 7/9/13 for an oil change. They informed me
that the battery was failing. I mentioned it was a Jiffy Lube battery
which was still under warranty. They replaced it at no charge. Shortly
after that, as in a day or two I started hearing a clunking noise when
I turned the wheel. It sounded like something serious so I took it to
the dealer. They found the source of the noise was an improperly
secured battery sliding back and forth in the tray. It could not be
secured because it was the WRONG group battery. Factory specs call for
a group 27 and these morons installed a group 24 which is 2 inches
narrower. It was also a much lower amperage than factory spec by about
50%. Called the Asst. Mgr. All he would do is file an incident report
and promised a callback...yeah right. I did some more research and
found that the original battery they replaced was also the wrong one
for my truck and that was installed by JL store #1664. Bottom line is
this...Jiffy Lube is staffed by incompetent nitwits who will rip you
off and damage ypur vehicle without a care in the world. Avoid this
company at all costs. By the way I will be disputing the charge in
NWM in Littleton, CO The $1,000 Oil Change
July 10th used a $19.95 oil change special coupon and I had my oil
changed in 2006 Honda Pilot by Jiffy Lube 862 which is owned by the
Enitor Group, LLC. Prior to service I did not have an oil leak. In
the course of service I was notified that my break reservoir lid was
not on tight. They said I could have air in the lines and made me
concerened that I could have a problem. Since I had the breaks done
recently (by Brakes Plus) I thanked them and said I would take it back
Ironically what the Jiffy Lube service person failed to tell me was
that there was a problem with the oil plug. After they finished the
work I was still not made aware of a problem. The pink service
invoice they provided me did not have any notes in the service
comments area what so ever. The next morning whjen I went out to my
car, I had a 3ft oil leak in my drive way. I called the store and
spoke with an assistant manager named Nick.
took my SUV back down and Nick then told me the oil plug was stripped
and blamed it on the previous service center. Then he showed me their
work order neatly printed out with notes in the Service comments that
the "Drain Plug Stripped PTS". Then I showed them my copy. Mine had
the information pushed up all the way into the service checklist
section which I didn't see. So to recap- they never mentioned the plug
problem and tried to hid the fact in the invoice notes. Pretty clever
I'd say. Nick offered to try and tighten the bolt but it still
leaked. Since the manager was not there I would have to come back on
first thing Friday I went in to see the manager Nate. I asked why I
had not been made aware of this before they finished the work. All the
service centers I've discussed with this said their policy would have
been to stop. Secondly they all also said that the likely hood of it
not leaking sooner was highly unlikely. The fact that the previous
oil change was completed 9 months and 5000 miles earlier leads you to
think so. He apologized for not making me aware of it but refused to
accept any blame or provide any retribution.
then took the car up to Brakes Plus and tried to have the pan retapped
for $80 but unfortunately it still leads. So now I have to have the
pan replaced. I've had three bids so far ranging from $700 - $1000.
my $19.95 oil change is now going to cost me................ONE
Thomas in State College, PA Professor PSU
 Eddie in
Raleigh, NC Racial Remark
I just left the Jiffy Lube
in Raleigh North Carolina Wakefield location. I had taken my car in
around a month ago for an oil change and a tire rotation. After
driving the car it appeared that the wheels were out of alignment. I
was taking my car in to have them check my tires to see if anything
was wrong. When I told the lady what I was looking for she rolled her
eyes back and walked away. She went over to another employee and made
a racial remark, looked back at me and walked away. I got back in my
car and drove away. Probably does not matter to you but you just lost
a customer for life. Want matter anyway with employees like that the
Wakefield location want be in business in the long run.
Theresa in Ranch Cordova, CA Oil Plug Leaks
I just wanted to report about recent oil
change that we had at the Ranch Cordova, CA location. I had no leaks
prior to going there. Just was getting my schedule oil change.
After I came back that's when I noticed that there was oil coming of
the drain plug. I wiped it down more oil was leaking. So we
called the Jiffy lube in Elk Grove asked to look at. They took a look
at it told us the bolt was loose and they replaced the gasket.
We drove home again. After cleaning the drive wave we noticed more
oil was coming down again.
Totally being frustrated we took it to
Firestone. They looked at it and said it looked like they put some
sealant on it. The manager V told us that these people are not true
mechanic's. They don't take there time. After spending two days
of waist from Jiffy Lube. I would never recommend them and not to
take my car there. After we got my car back from Firestone. We
have not had any problems with the oil leaks. The manager from
Firestone was great and didn't even charge us for replacing the drain
bolt. I think that Jiffy lube should give us a total refund for
the oil change and money spent on all time for stress.
 Myung in Stockbridge, GA Engine
Failure From Radiator Flush
On May 23,2013 I took my vehicle a 1993 toyota
mr2 to location #1568 at 5519 north henry blvd in stockbridge ga. They
changed my oil and recommended a radiator flush, which sounded like a
good idea at the time. Once the service was completed and I payed for
the services they drove the car up to the front and I left. Several
miles down the highway my vehicle overheated and a DOT member assisted
in putting some water in my car and brought me a wrench to reclamp a
clamp that was not put back correctly. I immediately called the
location and the manager there apologized for the MISTAKE and told me
the next time I come in he will throw in a new windshield wiper for
the inconvenience.Once the vehicle cooled down I got back in, started
to travel down the highway again.
It only made it a mile or so before it started
to overheat again. I deemed that the vehicle was inoperable at this
time and had it towed to a local shop; Parks Auto Services in
Marietta,Ga. I informed the mechanics what occured and they told me
that the water pump is damaged. On May 31 Mr.Park, the owner notifies
me that the watet pump and the head gasket needed to be replaced which
would cost $1,168.12; I called the jiffy lube #1568 and spoke with
Jeff and he told me that I would have to file a claim in person, so I
did on June 3, 2013. I was assigned a claim representative named Chuck
from Lucor EXT 301. I received a call from him today June 21 stating
that Jiffy Lube is not responsible for the damages because the water
pump had gone out and caused the following additional damages.
My vehicle worked FINE when I took it in on May
24 2013. Now my vehicle is not operable, and its my fault ? Jiffy
Lubes company promise is "convenience,speed and quality service" I
have not had any one of those promises deliver by any means from the
company or from their customer representatives by all means. Jiffy
Lube should be held accountable for the fact that if my vehicle had an
issue then they should of told me so instead of stating that they had
nothing to do with it. Now I have to pay out of my own pocket for all
damages that were caused to my vehicle from their inexperience. How is
this fair other than in their eyes !!! I hope someone from Jiffy Lube
sees this and remedies the serious issues that are involved here.
JIFFY LUBE customer service and representatives are a joke, they just
want your money and nothing more. Once they received their service
fees, you are nothing more than another complainer.
 Michael Ridiculous Complaints
My name is Michael, I am an automotive technician at a Subaru
Dealership with absolutely no affiliation to Jiffy Lube. I also run a
group for automotive technicians on Facebook and am in the process of
moving that over to a full blown community website. I often do
research on the industry so that we may be better compensated, better
regulated and educate consumers on some of their misconceptions to our
job and unfair biases against us technicians.
I was genuinely interested to see what customers had to say in their
complaints to give me a better insight to how we can bridge the gap. I
was, for lack of a better term, disappointed at many of the complaints
that you have posted on your website as legitimate. I feel that you
are both disserving technicians and customers with some of these
complaints. That you are enabling people to feel like they are
educating themselves on what to look for, while undermining
I am asking that you weed out the ridiculous reviews and perhaps
acquire a staff member with more mechanical and industry knowledge to
help point out some questionable complaints.
- A complaint from a customer who thinks the proper way to rotate
tires is in the X-formation. This is not a hard-fast rule. In fact my
dealerships required rotation pattern is to set the front tires to the
same side on the rear and then cross the rears. If tires are
rotational, you can only do front to rear, etc.
- A complaint regarding that JL marked N/A on their inspection
checklist for a differential and the customer claims that because his
Toyota is FWD does not mean he does not have a differential and that
his differential locked up and now he wants JL to pay up because they
never checked he fluid on it. This is absurd. Yes it has a
differential, no it does not have a separate serviceable differential
fluid and the most likely reason it was marked as N/A is because there
is a separate line addressing checking the ATF or transmission fluid
and that specific differential line is for a rear differential only.
Not to mention, failure of JL to check a fluid does not place any
blame on them for the car not being properly maintained by the
customer. If the customer is such an expert on his car as he portrays
himself, then why did he never check it himself either? This is akin
to the "ever since you changed my oil, my tire has been going flat"
complaint. It's not even related.
I can surely provide more examples, but I just wanted to bring up my
concerns with you. I really do hope to hear back from you and your
thoughts to help further educated technicians in how to elevate the
industry and weed out the bad apples.
Wrong Oil Filter Destroys Engine
My jiffy lube experience. I
had my oil change . They put the wrong oil filter on my car . The
motor ran out of oil. They had to people come out to look at my car .
I had a call back they said I was trying to get a new motor out of
them. They said I stole the filter from there shop.
 Stephen in Woodland Hills, CA
Air Filter Fraud
This happened to me a couple
years ago at a local Jiffy Lube. I took my '89 Volvo 760 to get the
oil changed at this Jiffy Lube for the first time and this experience
actually made me start to maintain my own vehicle to avoid dealing
with crooks like this again. While waiting for my cheap oil change to
be finished, they came in and told me my air filter needed to be
replaced because it was very dirty and could damage my car. Being
young and naÔve, I just said yes to the charge, which was 1.5x more
than my oil change. Not thinking much about it, I paid and left.
Fast forward about a month
when my friend with a similar car came over and we popped our hoods as
he started talking to me about maintaining my car myself. I noticed
there was an oily rag in the engine bay near the coil, something that
had not been there when I last checked under my hood to add wiper
fluid a bit before the Jiffy Lube trip. Since the only people to pop
the hood between was Jiffy Lube, there is no question the rag came
from them. I then noticed that 4 of the 5 clips on my airbox, an item
replaced about 2 years before when I purchased the car from my
parents, were snapped off and the box was SCREWED shut with a few
random screws. Taking them out, I saw a genuine OEM VOLVO air filter.
The kind stocked at Volvo maintenance shops and dealers, NOT Jiffy
Lube. They charged me $30 bucks to NOT change my air filter and break
my air box while creating a fire hazard in my engine bay.
Hope this story is useful to
you. It was the first and last time I ever used Jiffy Lube.
 Jirius in Kenmore, WA Stripped
Oil Plug Destroys Engine
They stripped my oil plug when they changed the oil. One day, it came
loose all of a sudden, ran out of oil & blew the engine. They stalled
for weeks & would never call me back. Finally, they sent someone to
look at it, examined the plug as well, & then refused to do anything.
I changed the engine & now I will go after them in court
 John in Portland, OR Cracked
Gasket Causes Problems
I had my daughter change her
oil in her Volkswagen at Jiffy Lube this past week. I told her to
only get the 19.99 oil change but they up-sold her to $53.99! They
told her that Volkswagen recommends that owners use synthetic oil.
They also told her that it would be on record that she used
conventional oil and if anything goes wrong it could be the fault of
the oil. This was overwhelming for her and she allowed them to use
the synthetic oil. Three days later the engine oil light came on and
all the oil had leaked out thru a faulty oil filter gasket they
installed. When we took the car back to the Jiffy Lube I asked to
have the oil filter back as evidence. The service manager said ok.
He showed me the filter and I took a picture of the cracked gasket.
He then finished re-servicing the Jetta and when he was finished I
asked for the filter and he said he put it thru a crusher.
Now, I donít know what to do.
The engine got extremely hot and more than likely caused severe
damage. What can I do? I am frustrated.
I have attached a picture of
the oil filter with the faulty, cracked gasket. The quality of gasket
on the oil filter looked poor. Look at the attached photo and you
will see sharp little tears on the inside diameter of the gasket.
Kathy in St. Charles, IL Major Tire
My son and his family had
their oil changed at the Jiffy Lube in St. Charles IL. This is the
same location I have gone to for the past 15 years. Based on his
recent experience we are never going there again!
While at JL they decided to
have tire rotation and rear brakes looked at. Only tires were rotated
and the brake work was declined. 6 days later the family was
returning from a trip and had just exited Interstate 90 near Elgin IL.
The left rear tire fell off the car while in the middle of traffic.
They saw that 4 out of the 5 lug nuts were gone and the 5 th lug nut
had broken off and was found in tire. There were damages to the tire
and the rim and the undercarriage and fiberglass near the tire area.
The mechanic stated the lug nuts were over torqued and the hub of the
damaged wheel clearly showed that. JL denies any responsibility in
spite of the fact they were the ONLY people who touched the lug nuts
between May 5 and May 11. Do not trust your car to JL. People make
mistakes but apparently Jiffy Lube employees NEVER do! They will not
assume responsibility for any of their mistakes. We want to make them
accountable for the damages they caused. This family was one mile
from the highway were speeds are 60 mph + and there could have been
serious human injury. They do not service consumers in a safe manner
and are dangerous and should not be allowed to get away with their
 Jeyben in Arlington, VA
Inappropriate Telephone Call
My name is Jeyben and for the
first time in a very long time or maybe ever, I took my car to Jiffy
Lube this past Monday. After my visit, I received an email from Jiffy
Lube thanking me for trusting my car with Jiffy Lube. They also asked
me for my opinion. I replied to the email with some issues I had -
you can read my email below. However, first thing this morning I got
a phone call from the one person that I mention on my email!
Yes, I took the time to sit
down and share my thoughts with my experience at my local Jiffy Lube
not because I'm a ongoing customer but because Jiffy Lube has a
reputation of being a "Local place". Sure, the company has over 2,200
stores around the country but it's always "our local Jiffy Lube" store
of simply "The place for oil change". So, even though, I can't
remember the last time I was there, I still feel as Jiffy Lube is part
of the community. This is why I took the time out of my schedule to
send the below email.
However, getting this phone
call early this morning was unacceptable! Here is the guy I had made
my comments about on my phone! Thank goodness I was not able to answer
the call but when I heard the message, I could hardly believe it. If
I sent a company comments about one of their employees, I would never
expect to hear back from that specific employee. Why would you share
my contact information with that person and have them call me? I'm
thankful that I can take care of myself physically but the first thing
I thought of was, "What if I was single mother?" or simply someone who
couldn't take care of themselves and here is someone whom I just
gave their company suggestion for better training on the phone with
I'm hoping you can give me a
better understanding into your company policy and thought process on
why this happened. And I'm also hoping I don't hear back from the
same person tomorrow morning. Please walk me through your process - I
sent you an email with an issue with one of your associates and you
give that person my comments and access to all my information. How
does this make sense?
---------- Forwarded message ----------
Date: Tue, May 7, 2013 at 5:17 PM
Subject: Re: A thank you from your friendly Jiffy Lube
Thank you so much for the email,
Yesterday was my first
time in a very long time (maybe ever?) that Iíve been to a Jiffy
Lube. The experience was good but do have a few comments.
arrival, I was greeted by a service guy at my car and ushered to the
lobby. I told the guy that I wanted to come back to my car before the
service began to throw away some garbage I had in my passenger seat.
I was told I could do that.
never able to get back to my car
greeted me at the lobby counter nor was my information ever taken
finally showed up at the lobby but it was to call on someone whoís car
happened about five times and every time I got up to try and talk with
the person but they never let me get a word in.
my Jeep being driven into the oil change place but I kept wondering
what they were going to do to it since I never gave an order ticket.
Or a service ticket? Not sure of what itís called at Jiffy Lube
didnít give me a sense of security or that they had a system in place.
someone finally came to talk to me Ė they took me out to another
office Ė they had someone elseís information on my car. Not sure how
or why Ė Iíve owned the car since new.
this gave me a sense that you guys didnít have a system in place.
Once, I was able to
talk with someone and my order taken and all the information corrected
on your system I was able to relax and let the mechanics do their job.
And, the service went well from there. The next opinion or
suggestion I have is:
service guy at the counter went over the entire job they did while
they were under the hood of the car. The fluids they toped or added
and the systems they checked. This was great! Except:
mentioned they had verified both headlights were working Ė this is
when I remembered that the night before on my way from work I noticed
a difference in the lights.
service guy walked me to the back of the building to handover my Jeep
and I asked him to do me the favor to check as I turned on both lights
and as I thought one light was gone.
obviously took away any and all trust I had on all the work you guys
did. The checking all the other fluids and such.
I havenít had time to
check the other fluids and things your technicians were supposed to
have checked but Iíll get it done this weekend when I return to my
normal mechanic for other work that needs to be done on the Jeep.
On Tue, May 7, 2013 at 4:32 PM, <email@example.com>
Dear JEYBEN ,
We at the Arlington Jiffy Lube want to thank you for the opportunity
to service your 1998 JEEP WRANGLER on 5/6/2013.
It is our aspiration to go above and beyond your expectations. It is
our pledge to maintain a fast, friendly and defect free service for
our customers. We are always looking for ways to improve our service.
Please respond to this email and let us know what we're doing well and
should continue, and areas where we can improve.
If you do reply to this message your name will automatically go into a
monthly drawing for a free signature service.
Thank you for giving us the opportunity to provide service to you and
have a great driving day!
CB Squared Services, Inc.
Rob in Huntingdon Valley, PA Missing Gasket
Recently found oil leaking on
my garage floor. I personally had not driven the vehicle for over a
month since I had multiple surgeries but when I finally got back to
the office noticed the floor in my garage. Called my mechanic since
the vehicle was due for inspection and he said he would check for a
leak. He called to tell me that the gasket for the drain plug was
missing. A few days earlier, I had received an e-mail from Jiffy Lube
for a customer satisfaction comment. I filled it out explaining the
problem and sent it in. A week or two later, I receive a phone call
from the store manager. Told me there was nothing he could do. Poor
customer relations. Said that I should have brought the vehicle to
him first and that he couldnít be sure that my mechanic was telling
the truth. In his words, ď Outside mechanics are always trying to do
this to usĒ. Couldnít believe his answer. He said, what would you
like me to do. I said Iíll leave that up to you. Still said it
wasnít there responsibility. I reminded him that I spend over $400 a
year at his location. Didnít matter. When we could come to no
resolve, I just said I will never be back to his location. He said
okay and have a nice day. That was it. Ridiculous.
Hello, My name is Luke and I
have a question. My girlfriend has been working at a jiffy lube for a
few months now and she's the only female at this particular location.
The guys have made comments to her here and there but we just kinda
passed it off as garage talk. Well, they keep making negative comments
about her weight and tell her she should wear makeup (she really
doesnt need it) and just today one employee asked her if she's ever
been in a "slut fest" and the manager walked up to her and told her,
and i quote "You have a huge ass" right to her face and walked away! I
can't stand for that kind of unethical treatment. She doesn't want me
to do anything because she's afraid they'll make her life hell there
but i can't just sit by. Can you help in any way?
Hello I have a TERRIBLE
experience as a former employee. I worked for probably 20 hours
including training only to get paid for less than 1 hours work. Plus
here is some other juice on iffy lube. They charge 90 DOLLARS for a
fuel filter which costs at the MOST 15 dollars, they would tell
customers their engine air and cabin air filter needed replacing when
I could tell they were brand new and would charge 50 dollars for a
engine air filter and 40 for a cabin air filter a TOTAL RIP OFF. I was
an apprentice at a VERY reputable local shop and knew quite a bit
about cars after a year and a half of training and school and could
tell that iffy lube is nothing but a rip off.=
Len in Lake Stevens, WA Oil Filter Leaked
had my 1995 Lincoln's oil changed at the Frontier Village (Lake
Stevens) Jiffy Lube and in less than a month my car ran out of oil. I
filled the car back up with oil and got it to run again. I figured out
that the oil filter that was installed was leaking. I removed the oil
filter and cleaned it. After reinstalling it and letting the car run I
could see that the filter was leaking again. I replaced the filter
with a Fram oil filter and the leak stopped. I saved the oil filter
and I'm sure that one of your business Reps. would want to see it to
see if this is an isolated incidence or if there are more bad filters
 Veronica in Montgomery, IL Wrong
Oil Destroys Engine
I took my car to jiffy lube in Montgomery il on Montgomery rd after
the service my oil light came on 3weeks later my husband took it back
and they wiped the oil pan then topped it off with oil. The leak still
was going on
Friday went to drive my 2010 vw Tiguas and it didn't start towed it to
the Volkswagen dealer ship in Naperville il and after they checked it
they told me that no oil was getting to the engine and the wrong oil
was used and it blow my timer change. The cost is 7400.00 and I need
to be reimburse for this cost .