David in Paramus, NJ Repeatedly
Used Wrong Grade of Oil
I have been bringing my wife's and my
car to Jiffy Lube in Paramus for a number of years now. I have not
had any reason to complain about your service, until now. Yesterday,
I brought our family's Ford Focus to Jiffy Lube in Paramus for its
regular oil change. When the service advisor handed me the service
order to sign, I noticed that it said to use "5w-30" oil. I was
surprised by this, since Ford mandates using 5w-20 oil in this
I asked the
service advisor about this, since it looked like a mistake. He said
that there isn't any real difference between 5w-20 and 5w-30 oil
(which isn't true). I asked him to use 5w-20 oil anyway since that is
what Ford requires. He said okay.
When I returned
to pick up my car an hour later, I noticed on the receipt that it
still said 5w-30 oil. I didn't say anything since I did not want to
make a scene, but I was not happy with this. It clearly says on the
oil cap to use 5w-20 oil, so there is no excuse to make this type of
I went back
through my past receipts, and I noticed that 5w-30 oil was used ON ALL
MY PAST OIL CHANGES at Jiffy Lube. In addition, I went back and
looked at the past receipts for my other car, which requires 5w-30
oil, and I see that 10w-30 oil was used on all past oil changes!!
It would be one
thing if this were a one-time mistake, since we are all human and we
all make mistakes. However, given the fact that they have been doing
this multiple times on both of my vehicles, this is more than just an
honest mistake. It is a clear pattern of incompetence.
that irks me is that one of the vehicles is still under an extended
warranty. If I were to have a big warranty claim and had to present
receipts to show that the vehicle had been maintained, I would guess
that using the wrong type of oil would be grounds to deny the warranty
technicians at this Jiffy Lube don't care about manufacturer's
recommendations, or what it is written on the oil cap. Until now, I
have spent hundreds (if not thousands) of dollars on services at Jiffy
Lube. I had always stuck up for Jiffy Lube when people talked
negatively about them, since I have always had a good experience
I say that in
the past tense, since I feel that I can no longer trust Jiffy Lube
with my vehicles. If the technicians there can't be trusted to use
the manufacturer's recommended oil type which is such a basic thing
that even a non-automotive person should be able to get right, then
how can I trust them with anything technical that they do to my
vehicles. The truth is that I can't.
Richard in Cary, NC Ripping People Off
Went to Jiffy Lube/cary nc
for oil change. First mistake. I was told they would use the high
mileageoil because my vehicle had over 75,000 miles. Never
discussed an additional fee for that. Got invoice and they charged me
additional $20.50 for it.! Did not get anywhere with manager. Will
NEVER use Jiffy Lube again. They are always trying to RIP people off.
Do not go without a lawyer
to cut thru the B.S.
 JD Would Not Honor Guarantee
I've gone to Jiffy Lube for years
for the convenience but I hate their sales tactics. They're always
trying to get me to buy something extra. I hate when they pull out my
barely-dirty air filter and say that I need a new one. Or when they
showed me that my wiper blade had a very slight 1/4 inch tear on the
end (it still worked fine) and the guy actually tugged on in right in
front of me to tear it even more! Then I really did need a new wiper
blade!! That angered me enough to say no and then I got one later at
an auto parts store.
My recent frustration involved
their recommendation to get a $70 serpentine belt. They said my belt
was worn and although I wasn't certain about their recommendation, I
agreed to have it done. Later that day I heard a slight squealing
from the new belt. My receipt said that their work was guaranteed for
3000 miles or 3 months. About a month later the squeal was downright
embarrassing so I returned to the shop w/ my receipt. The technicians
looked at it and said that it was a spring loaded tensioner and not
their belt, therefore it wasn't their problem.
I then took it to an auto shop and
they said that it was indeed the belt and definitely not the spring
loaded tensioner. They said the jiffy lube belt was of poor quality
and they showed me wear marks and glazing (after only 1 month of
use!). They cleaned the glaze off so that it wouldn't squeal as
bad. This cost me nearly $50.
I returned to the jiffy lube with
my auto shop receipt showing that it had been inspected and it was
their recommendation that the belt was of poor quality and that the
spring loaded tensioner was fine. The assistant mangager said that
because I had the glaze brushed off, this was considered an alteration
to their equipment and it therefore nulled the warranty!
The belt began to squeal so badly
that I was embarrassed to pull into the parking lot at my kids'
school. I got the belt fixed at the auto shop for $103 and they used
a premium belt. I haven't had any problems since! Total cost of
their mistake and unwillingness to take ownership of their poor work:
Alan in Delray Beach, FL Caused Battery
On Feb 15th an caretaker that works
for my mother took her car to the Delray Beach, Florida location and
received what they call the Signature Service. After being pitched an
air filter and two new windshield wipers the poor lady leaves behind a
$100 for a simple oil change.
Fast forward four days and the car is stranded
on I95 and has to be towed to the auto service shop. Unfortunately,
no one at Jiffy Lube checked the battery water level. The evaluation
by the mechanic was the battery burnt out because the water level in
the battery was too low. After spending additional $225.00 Jiffy
Lube’s warranty service department offers us a $15.00 gift
certificate. Wow! You can imagine how excited I must have felt.
DON’T BELIEVE A WORD OF THE “PLEDGE OF
SATISFACTION” ON YOUR INVOICE!
 Jaime Would Not Honor Coupon
I visited jiffy lube # 592 back on
May 20, 2007. They were running a promotional of buy one get one
free oil change at there store so naturally i signed the back of the
coupon and had them forward it on by behalf. Didnt see anything in
the mail so i wasnt sure if they followed through on the promise to
send it out. So i went onto the website and tried a search myself
with no luck. A message did prompt me to call a Cust svc rep for
assistance at 1-866-707-6737 and i spoke to Kim. She told me that
because the address did not have a apt# and is why it was sent back.
Im not accepting this as a acceptable reason only because ive received
other promotional offers from jiffy lube without any discrepancy on
apt #. On top of that I wasnt contacted when it was returned although
an email address was provided on the rebate coupon. I would think
that either another attempt would be made to issue the rebate or a
follow either by mail or email would be conducted. Kim put me on
hold and returned telling me that since it was returned that there was
nothing they could do for me. I dont believe she tried her best to
find a resolution. I still have a copy of the rebate coupon and no
where on the coupon does it state that a coupon would be returned if
apartment numbers are missing.
I feel i am still entitled to this promotion or something equal to
it. Again I have a copy of my original receipt and rebate coupon if
Destroyed by Wrong Oil Filter
I recently took
my 2001 Mitsubishi Montero to Jiffy lube for an oil change and a
radiator flush (2-08-08). On Sunday (2-10-08) evening I started to
hear knocking sound coming from underneath my hood. I took my vehicle
back to Jiffy Lube on Wednesday (2-13-08) to let me know that my truck
has been making a knocking sound, and I was concerned because my
vehicle wasn’t making this sound before I brought it to them. The
manger Chris, brushed me off by saying it sounds like something with
your motor, but he never took the time to find out what the problem
was. By Friday (2-15-08) I really got concerned because my vehicle was
still making the same noise and getting louder, I took off work to
take it to Midland Automotive. During the diagnostic they found that
the oil filter on my vehicle was the wrong size for my truck, it was
too small. This caused serve engine damage to my vehicle due to lack
of oil reaching my motor. They replaced the Jiffy Lube oil filter with
the correct oil filter for my vehicle, but it was too late. The
damaged has already been done. My motor is ruined. I have
documentation of there diagnostic. I then went back to Jiffy Lube to
see if they were going to rectify the problem. I spoke to the Manger
Chris again, He remembered me from my previous visit on Wednesday. I
let him know was the problem was. He immediately took defense and said
that this was the right filter for my car. I asked to see his book he
would not show me his book that gave the correct oil filter number for
my vehicle I also took it took my Mitsubishi dealership (2-19-08),
they also verified that the oil filter that was put on by Jiffy Lube
was not correct and has cause serve damaged to my motor. I need a new
motor for my vehicle, and Jiffy Lube is not willing to rectify this
issue that originated because one of their technicians put the wrong
oil filter on my vehicle. I am out of a car right now, and having a
hard time getting back and forth to work, school and getting my
children to school. My vehicle is damaged because I took it to Jiffy
Lube to have an oil change, something they are supposed to specialize
in. I have now had to get an attorney and we just filed a law suit
against Jiffy Lube for replacement of my motor.
Employee in Burke, VA
I work at a
jiffy lude store out in Burke, Va. First off I was promised a
raise to 8.00 an hour. That never happened I worked for 2 months
vaccuming, putting air in tires all 3 bays never got a raise. I also
was being make fun of because i am slower then everyone that i work
with. which i told my mangers when i first got hired. the names i was
being call was a Retard, Wenesdays Child on NBC, also a Stupid Retard
and after the employee called me that the mangers saw/heard all of it.
i asked them what are they going to do about it they said nothing..
and in the employee handbook its states any employee that has been
discriminated by his/her race, age, disablity, etc., will be
terminated.. That never happen but what happened is that quit
recently. But IM still having problems because I cant but wiper blades
on I get made fun of by the mangers because of that also. and I was
called stupid because I couldn't but an air filter box back on. Os my
manger came over to me and did it and he got it the first try and he
walked away and looked at me and said stupid. and last Sunday i went
in on my day off to see how busy they were and as soon as i parked my
main manger opened the side door to see who it was then close it and
locked it. when i went to open the side door it was locked then he
unlocked it and laughed about it. I find it very disrespectful for me
to have to go through that. at this point I do not know what to do.
Do you have any ideas because IM not making any threats but IM close
to calling an attorney to handle this in court.
 Francis in Oxnard, CA Failed To
Tighten Oil Filter
In March of 2007
my wife took her 2003 Ford Taurus to the Jiffy Lube at 611 S Rose
Avenue in Oxnard California. The car ran perfectly and had only 65K
on it. Jiffy Lube failed to tighten the oil filter and all the oil
drained out. Needless to say the engine seized in short order. A
rebuilt engine cost $5,300. Jiffy Lube has not responded to a demand
letter so litigation is imminent.
Mike in Arkansas City, KS Broke Mirror
In November I sent the daughter to the Jiffy lube
in Arkansas City, Ks to service my 1996 Chevy Blazer, in the process
the drivers side mirror was torn off.
The manager at the time
advised "get it fixed, and it would be taken care of"
Since we have bought a new
mirror, paid to have it replaced,forwarded the receipts to the present
manager in Arkansas city, Ks for reimbursement.
The receipts were forwarded
Jan.21,2008, and at this time we are unable to ascertain the status of
 Tom in
San Jose, CA Hid Broken Hose
On 2/22/08 I
took my mothers Ford Taurus to Jiffy Lube at 3606 Hillsdale Ave in San
Jose, CA for an oil and oil filter change. I had also authorized them
to add or top off other fluids; antifreeze, transmission and power
At the time my
car was the only one being serviced and noticed that all of the
workers seemed to be helping out on my vehicle and the store manager
and supervisor were also working on it. Unfortunately I thought this
was a good sign and not a bad sign. When my vehicle was done, it was
pulled out of the garage and parked. After paying I the manager
escorted me to the vehicle and made a point of opening the hood and
pointing out that the coolant level was full since they topped it
off. I’ve been to JL many times and never once had the manager
visibly open the hood when leaving to point something like this out.
Nor did I see him do this to any other customer.
After leaving I
drove for about five miles and noticed the “low coolant level” light
went on. I checked under the hood and a small hose that connect to a
larger house that transports the coolant had broken off and was
spraying the coolant all over the engine. I immediately took it back
to Jiffy Lube and the manager informed me that they didn’t do it and
said it was a coincidence and blamed it on being a Ford. He said even
after the service he let the car run while it was parked while I paid
and that there were no leaks. This was not true as the car was not
running when he had me open the hood. He emphatically said that there
is no proof they could have inadvertently snapped off this small hose
and said I couldn’t prove it and I needed to call their 800 number to
resolve the issue.
My wife always
has warned me never to use Jiffy Lube or any of the other quick oil
change companies but I always felt it could never happen to me.
We’ll, now it has and I will never, ever use Jiffy Lube again and
hopefully all of us consumers out there will get the message and do
 Lutz in Ames, IA Engine Seized
Jan-24, 2008: Oil change at
Jiffy Lube, Ames, IA.
Jan-31: Engine seized up. Diagnosis by Audi of Des Moines: A faulty
oil filter (Fram brand) collapsed and debris was washed into the
engine. Estimated repair cost using a remade engine block: $11,300.
Repeated calls to Jiffy Lube in Ames and to headquarters. Headquarters
never returned my calls. Jiffy Lube in Ames promised remedy, but
stopped returning my calls 3 weeks after the incident.
At this point, my car has been waiting in the shop for 4 weeks. No
reply from Jiffy Lube on who will cover the repair costs. No rental
car was provided.
Employee in Austin, TX
I work at a Jiffy Lube in Austin, TX . Jiffy
Lube is like all other companys only as good as the employees working
there. All of you im sure at your job havent performed to the best of
your abilities at one time or another. I see it at all other companys
everywhere I go. And I also dont notice you posting the stories people
have like the lady I have came in for an oil change new in town. Three
days later she was stuck on the side of the road with a flat. She not
knowing anyone else called me. I drove 35 min to change her tire. She
was so elated it was incrdible. But instead of posting that youd
wrather post the person that would clame somehow it was our fault.
There may be some truth to some of these claims but I think you are a
little ridiculous. I also know David Black and Mike the guys you are
bashing and they are two of the nicest people ive ever met.
Paula in Clayton, NC No Tire Rotation
The last time I had my car serviced
at the Jiffy Lube on W 70 hiway in Clayton, NC, I paid for a tire
rotation. I had a slow leak in my right rear tire but I didn’t think
Jiffy Lube fixed leaks so I didn’t mention it. I just had them rotate
my tires, knowing that I could figure out on my own which location the
slow leaking tire had been moved to.
disappointment, the slow leaking tire was still located as the right
I had done some
grocery shopping while my vehicle was serviced so I didn’t witness the
servicing. I guess the guys working there realized that and decided to
charge me for the work and then not bother to do it.
Too bad. I won’t
be back to any Jiffy Lube.
in Wichita, KS No Service
Concerning the location at 5201 E Central in Wichita, Ks. I had my
oil change a few days ago & they didn't top off my washer fluid or
brake fluid. Also they did vacuum my car but the paper cup that was in
the cad was put under my drivers seat. I'll be going else where to get
my car serviced.
 Employee in Whitman, MA Fired via
Ever been fired with a text message?? I am, was a part time
employee for JLube in Whitman, working several days a week for 3-4
hours a day. I have another full time job that pays the bills and so
I have an obligation 1st to the other job. This is well known.
Anyway I neglected to show for work on Friday and was subsequently
written up. I returned to work Saturday as scheduled. The write up was
a form letter with the managers comments written above. A performance
evaluation was on top. I could not help but notice the inept spelling
in the managers comments portion and proceeded to highlight and
correct the errors. I then noticed the performance evaluation portion
above. It indicated all Below Target, and Unacceptable, odd since I
was a stellar employee and never received any review indicating poor
You might say I took offense to this, so I circled it and wrote "Kiss
My Ass" on the sheet. On returning to work Monday things were very
quite. The manager would not speak to me. Being a holiday, I left work
early to report to my other job, as I did on all holidays. (this was
also well known practice) On my exit from Jlube that day the manager
asked where I was going. I told him, and he said he did not authorize
it. I told him I always left early on the holidays because of the
other job, he knew that.
Later that day I received a text message that I was suspended.
The following day I received a text message that I was no longer
employed by Jiffy Lube, and that he hoped there was no hard feeling.
Never a phone call or any personal interaction about the write up and
what I had written on it. I assume this is what caused my termination.
in Baltimore, MD No Air Filter
During my last
oil change at Jiffy Lube #936, I needed a new air filter. I was told
they would replace it, I was even billed for one. Today, I had my oil
changed at another facility. The first thing they noticed was that
there was no air filter. I have been driving around for 3 months with
no air filter. No one else has worked on my vehicle between then and
now. Who is going to reimburse me for not only the cost of the air
filter I was charged for, but also to have the dirt flushed out of the
 Larry in Redwood City, CA Watch
Everything They Do
After seeing the L.A.
television investigation I didn't want to believe ALL JLs are corrupt
so I went to my local Northern California Jiffy Lube on Veterans Blvd
in Redwood City today city and sure enough... Scammed. They tried to
shuffle me off without changing my filter.
If you choose a PREMIUM
SYNTHETIC oil change remember to ask for oil that comes out of a 1
quart container so you can see what your getting. Otherwise it comes
from a 50Gal drum in the basement.
It’s bad enough they are charging you $7 a quart for the extra oil
(anything over 5 qts) but then the further insult you by telling you
that is what it costs at the auto parts store when we know they are
owned by Shell oil and the oil in bulk would be about $3 a quart at
Walk out to your car and watch everything they do. Don’t sign
anything until your windshield is clean, the car is vacuumed and your
battery checked for water. Their attitude when a consumer asks
legitimate questions about their service stinks too. They make you
feel like you should not dare to question their integrity and insist
you take your car to a dealer next time. They don't want well informed
intelligent customers that assert their consumer rights. They want air
heads they can scam over and over again.
I say continue to use Jiffy Lube, bring your own "extra" oil, insist
on 5-50 synthetic oil that comes from a 1qt container and don't sign
the work order until you SEE them do all the things they commit to..
like washing the windows, checking air pressure, checking battery
water (don't fall for the excuse you have a maintenance free battery)
and vacuuming the floor mats. The best vengeance is to make them do a
an honest job and not steal your hard earned cash by "forgetting" to
do a service item.
SRB in Arnold, MO Overcharged For Fuel
On 2/18/2008 I
took my car to the jiffy lube on jeffco blvd. in Arnold Mo. 63010. I
was over charged for changing a fuel filter. The part was 8.00 and I
was charged $51.00 for installation. This install should have taken 5
to 10 min. but the person doing the install didn't know how so another
person helped. Overall I was charged $99.00 for changing the oil and
oil filter and fuel filter. That was a rip off . In the past I have
payed $46.00 for similar service. that should be plenty since the
parts don't cost much and the labor was less than 20 min
Eva Stupid Employee
closes at 4:00 on Sundays. I went to get an oil change today (17 Feb
2008) only to practically get into a fist fight with one of its silly
employees and this was in front of the manager. This stupid
employee tried to deny service because it was 15 minutes before
closing and I already waited 15 minutes prior. Thus, he placed me in
a different lane, leaving the previous lane I was in completely empty,
causing me to wait an additional 15 minutes. By now, it's after 4:00.
Now, was that illogical or what? Not only that, I had to insure that
my floors were vaccumed, winshield washer fluid replenished windows
cleaned because they were going to try to get away with not doin' it.
I would have seen if they changed my oil and oil filter if I could see
underneath that manhole they work in to change the oil. It probably
wasn't changed. At any rate, that employee should be fired for trying
to turn me away. I know Jiffy Lube can't afford to turn away any
customers because its competition is fierce were I live.
in Wilmington, DE Lost Lawsuit
I had an oil change and lube and
after a few hundred miles the oil filter came off, all the oil drained
and the engine seized.
I took the car to the dealer and they
noted that Jiffy Lube did not properly tighten the oil filter, the
same dealer told me they had three such instances in a month.
We Sued and
Lost! Here is why. The Judge would not accept the invoice
that stated Jiffy Lube did not install the filter properly, the judge
said we had to subpeona the mechanic and bring him in.
Here is the Kicker - As
part of the discovery in the lawsuit Jiffy Lube sent us records
showing DOZENS of such suits and complaits against them. You
would think this shows a pattern of negligence, wouldn't you?
NO! Jiffy Lube argued that the suit had to focus on this one
incident and that
evidence of prior bad acts was inadmissible.
All of the discovery evidence was thrown out. The lawyer for
Jiffy Lube argued that we should only get one months car rental and
only the blue book value of the car, the Judge dismissed our witness
and all evidence and found in favor of Jiffy Lube. (Owned by Shell
Also this case
was in Delaware where the individual has no protection against
Corporations. Be careful, the deck is stacked against you.
When dealing with a suit against Jiffy Lube in small claims court you
absolutely need a lawyer! In some cases just as the trial is
beginning they will offer you $1,500.00, they will also drown you in
paperwork and legal stuff to make you just "go away." When you ask for
data in discovery in most cases they will not provide it stating it is
"burdensome." Another tactic is to send you a letter to inspect
the vehicle. Make sure YOU pick the person doing the inspection and
they agree to pay for the tear down and putting the car back together.
In my case Jiffy Lube spent more than the cost of a rebuilt engine in
Lawyers Fees. Instead of taking care of their customers they are
This is a
totally disreputable company.
Harold in Austin, TX Over Torqued
I have been working on cars
since I was 12 years old. I have paid for an oil change once in my
life. It was at the Jiffy Lube in Austin TX, and the price was
unbelievably inflated, but I did agree.
 Kathryn in Euless, TX Electrical
The next time I went to change my oil (in my garage at home), I spent
4 hours trying to get the drain plug off of the darn pan. Couldn't do
it, they overtorqued it like crazy, which is apparently a common
problem with Jiffy Lube, probably causing leaks. I had to buy new
wrenches after the attempt because they were ruined. Called Jiffy Lube
up, spoke to Phillip. I told him the situation and that I had all the
parts for an oil change including a new pan plug and he said to bring
my car in and that they'd take care of the oil change for me for free.
So I went in. Phillip wasn't there. I explained the situation to 3
different mechanics as they all dodged the situation. Eventually they
refused to do the work for me and treated me like I didn't know what
an oil change was. I called the district manager,
Mike...(512)659-6929...he was the biggest a-hole I've ever spoken to
in my life. Kept asking me "why should my men work for free?" (They
aren't, they're paid by the hour, right?) Not to mention, the way I
see it, I already paid them for the labor the first time when they f'd
up my car for $70. Long story short, they tried to make me pay for
another oil change and now I'm stuck up a creek and will have to do
some oil plug surgery just to get the thing out. Boycott them please!
Don't make the same mistake I did!
While I was there trying to right the situation, a young girl came in
saying that she needed an oil change and that the last time she came
into the shop she left with her skid plate hanging off the bottom of
her car. They said they'd fix it for her after the change. While they
pulled her car in, the plate caught on something and ripped right off
her car. She had no idea, but I saw the whole thing, including
the "I'm gonna ignore that" look on the manager's face. God only knows
how much they f'd her over today too, not to mention the
other millions of patrons to their corrupt racket.
Boycott them please! Don't make the same mistake I did!
am completely disgusted with the lack of service I recently received
at the Jiffy Lube location in Euless, Texas. Not only did the
employees kill my battery (in an attempt to clear the oil light), they
ruined the driver's side window motor AND blew up my brand new ipod
when they jumped my battery with one of their cars. As I drove away,
I also noticed the entire inside of my front driver's seat was covered
in oily handprints (including the sides of the doors and mats.)
Customer Service gave me no help, whatsoever. They had a divisional
manager call me and the rudeness and sarcasm from that man was so
appalling, I still can't believe Jiffy Lube would employ him in a
"Customer Service" position. Not only did he tell me that my problems
were not Jiffy Lube's responsibility, he also told me I was a liar.
NEVER return to any Jiffy Lube location and will tell everyone I know
to do the same. I have been mistreated for the last time by
your unprofessional and incompetent franchises.
Radiator Flush Scam
In January, 2007 I had my radiator flushed at
Jiffy Lube. 6 weeks later the "check coolant" light came on and as it
turns out, water hadn't been added to the reservoir!! Fortunately, my
husband caught it and took care of the problem. So, no more radiator
flushes at Jiffy Lube!! Our regular mechanic now takes care of them
and did so most recently on November
15, 2007 in anticipation of the bad winter that was
foreecasted and since I figured I couldn't trust Jiffy Lube's work.
On January 4, 2008 my husband took my car in for
a routine OIL CHANGE since we both figures that they couldn't screw
that up. When he got home, the bill was for $80+ dollars. It turns
out that they told my husband that they had "tested" my antifreeze and
that I needed a radiator flush or my car wouldn't survive the next
very cold night. He said okay since he didn't remember that I had
taken it in to have it done the previous November. Oddly, it had
already survived plenty of very cold days and nights without a single
problem. I was furious because the receipt for the flush done on
November 15, 2007 was still in my car!! I called the area manager
(whose name and number were on the receipt) and told him that his
Jiffy Lube had scammed me for a radiator flush. His excuse was that
perhaps the test used was bad!! My husband had to take the receipt
from our mechanic showing the original radiator flush back to the
Jiffy Lube the ne xt day for a refund!! TODAY (about six weeks later)
my "check coolant" light came on again and after checking--no water
was added to the reservoir again. So, not only did Jiffy Lube try to
rip me off--they screwed up the procedure ONE MORE TIME!!!! I WILL
NEVER USE JIFFY LUBE FOR ANYTHING AND I WILL TELL EVERYONE I KNOW TO
STAY FAR AWAY FROM THESE SHODDY WORK, RIP-OFF ARTISTS!!!!
Did Not Change Oil
I have been using your services for years. ****Never again will I
ever use it.**** I will go to my dealer and use their services. They
are just $4 more than yours anyway. You guys are going out of
business soon because the whole world knows about your cheating. I
saw others who had the same experience that I had. I took my
daughter's van for oil changes every 3k miles. Her engine seized up
with only 77K miles.
When the valve cover gasket was removed, the paraffin was so thick
that the holes were plugged in the top of the head so much so that the
oil couldn't return to the pan to be pumped up again. Your scum
actually just topped off the engine instead of CHANGING the oil. My
daughters van required $6600 of work to make it run again. Money that
she didn't have to waste.
She is an Army widow trying to raise three kids.
You just killed her 7 year old van. Her family transportation. Shame
on you! You helped Bush and his friends al Qaeda. You are nothing
but scum. You and your friend Bush can now go and buy all the cocaine
you can do in probably 3 days in the white house. You cheating
scum bags. I am sure you gave him big contributions to help you out.
You bastards are whores!!!! Just like your god Bush.
Beth in Spokane, WA Contaminated Brake
I had to take my 2002 Dodge Grand Caravan to
the mechanic on Friday (2/8/08) because I had no brake pressure. I
took it to my trusted mechanic. At first he thought I'd blown a
hydraulic. When he drained the brake fluid to work on the hydraulic he
noticed that the brake fluid was no longer either clear or the amber
color when it brakes down. It was the same red color as transmission
fluid. Neither my husband, nor I have put any fluids into the car
since our last oil change in September at Jiffy Lube in Spokane, WA.
Only reason we went there instead of regular mechanic was we were
heading out of town and realized we were way overdue.
The contamination caused every rubber part in
my brake line AND my ABS pump to need to be replaced. Transmission
fluid eats rubber. Mechanic said that the amount of time to get from
the fluid box through the brake system and to kill the ABS pump fit
perfectly in the window when the lube and oil change was done at Jiffy
Lube. It cost us $2000 to fix!
I am now in the process of getting the oil
analyzed, statements from my mechanic, etc. so I can then go to the
manager and find out how to proceed. I am totally prepared to take
them to small claims court if necessary.