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improvements.
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Personal
Experiences: Indexed
by State
The higher the identification number, the more recent the
unedited and unverified experience.
[675] Thomas Theft
A Jiffy Lube employee stole
my Mobil Speedpass from my keychain during my last (and final) visit
to Jiffy Lube. I didn’t realize it was missing until I received a
call from Mobil asking about fraudulent charges. On the day of my
oil change, someone racked up $227 worth of fraudulent charges. I
know it was stolen during this Jiffy Lube visit because no one
besides had touched my keys since my last oil change 4 months
earlier. Mobil and AmEx will be investigating this fraud, I’m
curious to know what their investigations will uncover.
[674] Karman
Improper Tire Rotation
I recently took my car in for a tire rotation
and oil change. Three weeks later I found I had a flat tire (front
driver side), so I took it in to a tire service center/retailer and
had it changed. It turned out that my two back tires were worn
almost completely out and that the nuts were put back on backward
when my tires were rotated. As a result, the tires worn in an
unusual manner and the nuts had almost fallen off. This would
explain the shaking when I drove my car after my tire rotation.
After I had discovered this and had to buy new
tires much earlier than expected, I told the manager at the nearest
Jiffy Lube (21st & Broadway, NE) about how my recent tire rotation
was incorrectly done. I asked to be reimbursed for the tire rotation
only, though my lawyer suggests that I ask for the full amount as
well as the tire cost. He stated that he was not allowed to
reimburse me for my tire rotation.
I find this appalling as Jiffy Lube boasts of
its good service. The tire rotation was done incorrectly and it
could have become a dangerous situation for me, rather than just an
expensive one. I feel that if I cannot at least be reimbursed for
the tire rotation, I will have to move my business elsewhere and
tell everyone I know that Jiffy Lube does not deliver what it
promises. This is unfortunate as I have had a good experience in the
past.
[673] Victim in
Randolph, MA Theft
I brought my 2003 Toyota
Corolla in for just an oil change and told them nothing else needed
checking, I have been to this Jiffy Lube in Randolph Mass a few
times before and had very good experiences, this time was different,
when I left and went to the store I had noticed that the bag of
quarters that I had in my car was much lighter as well as one of the
new dollar coins had been taken from my change slot, I noticed
because I had been out driving all day and after I left Jiffy the
coins rattled as I drove which they did not do all day. I returned
to complain to the managers who were so very helpful, after looking
at me saying nothing for a minute they apologized, still with the
dumb expressions and walked away doing NOTHING. I went and made sure
others knew what had happened and left I just couldn't try to deal
with these idiots, I think I may drop in next time I see some people
in there just to bring it up again.
[672] Dennis in Castro Valley, CA Missing Skid Plate
I had a simple oil change performed on my Infiniti FX35 on June
6' 2007. All was fine until I had to take my car into Infiniti when
the technician asked what happened to my bottom cover the protects
all of the drive belts and assembly? To my astonishment it was
indeed missing from the undercarraige! I called the Jiffy Lube in
Castro valley California where I had the work performed. The manager
is currently on vacation and no one can find my skid plate along
with the 13 bolts that hold it in place. It is now July 17, '07. If
I have to replace this part it will be $247.00 to do so & rendering
the most expensive oil change I have EVER had done. I will keep the
site abreast.
[671] Ramez Employee
I spent more than 45 minuets reading to the
surprisingly complaints that people have, and trust me I know
every single thing that happen at Jiffy lube. I worked at Jeffy
lube for almost Half a year. why?
corrupted management ,and gangsta wanna be
workers. and yes we didn`t do enough training, all we do is sit
behind a screen and watch small movies,and and answer some
questioned and if the manger is having a good day he will sign you
off from what ever section you were watching, then we will go on
proficienty test and hands on training also if the manger having
a good day!!, and that is why maybe some of you finding issue with
the performance of the employee, and which are mostly are under
21,.we had time limit to finish each thing on a vehicle a minuet
or tow for checking 4 tiers and fill with air if needed!!!!
commoon if it was a nascar maybe!!! that's is why you have some
tiers are low than other. about 60 seconds for checking all the
fluids, and what about oil filters...if you have lets say a really
old car, or an expensive car which they use a canister filter,not
a spin on filter ...trust me some time if we did`nt have it we
will keep the old one ON...oh ya I know. air filter , we MUST show
you the filter, some time will have hard time putting it back(
ford truckes, and Chevy), and that is why you might have the air
filter housing is off, or even missing filter because we have to
leave it at the podium for the customer service "advisor"!! so he
can show it to you .
if you have a skid plate underneath the engine
which keep the dirt away from the engine/transmission ....good
luck ,unless you have some one honest alil that will put all
screws back, and trust me some Toyota ,BMW, Audi, or any really
new cars have many many screws and few skid plates ...so if you
have the energy I`ll check those as well!!
jiffy lube will hire any body ,and many kids
they think they know so much about cars and they end up working on
your cars. ,trust me I saw it all ,do you know were I used to
work they used to smoke marijuana on the site ,or some time
underneath the bay ?! smoking cigarettes few feet away from the
bay? come to work with hangover!!! how about getting service for
cash " under the table ",trust me I can go on and on ....I`M GLADE
THAT I DON`T WORK AT JIFFY LUBE ANY MORE,and by the way get your
self dirty once in 3000 miles and change the oil by your self.
[670] Scott Rate
It Incomplete
Why would their system automatically generate "Completed" for any
such service? When I asked the guy why the invoice said "completed"
for something that wasn't done, that was his excuse. He further
asked me (and I am not joking) "Why you wanna get all gangster shit
with me" when I just wanted to get in my car and leave. The place
sucks. Dont give them your business.
[669] Dennis in Stevenson Ranch, CO Drained Wrong Oil
I had my 2002
Subaru serviced at the Jiffy lube in Stevenson Ranch, CA on 7/5/07.
They drained the transmission fluid instead of the motor oil and
120 miles later I needed a new transmission. I cannot find the
owners name and address in order to sue for damages. When I
Google the name of the owners the "Mizar Group" and "Paul Rocknipor",
I don't find any information. How do I get the name and address of
the owners of this Jiffy lube?
[668] Perry
Expensive Dirty Service
My problem at jiffy lube
began with just a basic oil change they offered to check the fluids
and clean the windows and vac the carpets I agreed to start they
never vac the car was so dirty from greasy hand prints and dirty
windows which they said they cleaned I had to take it threw the car
was and to top it all off the transmission plug was removed and
never replaced the problems that transpired for that have been a
joke and have cost quite a bit to repair and jiffy lube said they
where not liable because I could not prove that they caused the
problem. Wal-mart does a better job not to mention the $52 I had to
pay just for the oil change which I was told would only cost $32
[667] Lisa in
Humble, TX No Coupon
I HAVE BEEN A FAITHFUL JIFFY LUBE
CUSTOMER FOR MANY MANY YEARS. I CAM TO THE ONE IN HUMBLE TEXAS ON
THE VERY FIRST DAY IT OPENED AND I HAVE BEEN A LOYAL CUSTOMER EVER
SINCE. TODAY I WENT TO THAT SAME LOCATION AND WAITED 33 MINUTES FOR
AN OIL CHANGE AND THE 2ND CAR IN LINE. THE GUY BEFORE ME
WAS ONLY GETTING AN OIL CHANGE AS WELL AND THE SO CALLED TEAM DIDN’T
SEEM TO KNOW WHAT TO DO. I ALWAYS COME INTO THE OFFICE WITH MY
COUPON AND THIS TIME I DIDN’T HAVE IT AND I WAS TOLD THAT INORDER
FOR ME TO GET THE DISCOUNT I WOULD HAVE TO BRING IT IN. ON ONLY ONE
OTHER OCCASION IN THE PAST HAD I FORGOTTEN MY COUPON AND IT WAS
GIVEN TO ME ANYWAY.
I HAVE A CELL PHONE RECORD SHOWING
THAT I CALLED AT 10:15AM TO ASK IF I NEEDED IT SINCE I WAS NOT NEAR
MY HOME AND WAS TOLD I WOULD NOT NEED IT AFTER I EXPLAINED THAT I
WAS A LONG TIME CUSTOMER. ALSO, IN THE PAST; I WAS TOLD IT SHOWS
THAT I RECEIVE A 5.00 DISCOUNT AS WELL.
THE MOST DISTURBING PART WAS WHEN
THE GUY IN THE RED SHIRT (MARK) CAME FROM THE BACK AND ANNOUNCED
“PUBLICALLY” THAT HE JUST SOULDN’T HOLD IT IN ANY LONGER BECAUSE HE
REALLY HAD TO PEE, THAT REALLY SET ME OFF!!!!! I WAS THE ONLY
FEMALE THERE AND IT WAS DISRESPECTFUL! I ALWAYS CIRLCE #5 AND THE
BOTTOM OF THE RECEIPT TO RATE THE SERVICE! I ALWAYS PUT A 10 AND A
SMILEY FACE BUT THIS IS THE FIRST TIME I CIRCLED THE #1.
I WILL TAKE MY VEHICLE TO WALMART
AND WAIT AS LONG AS IT TAKES FROM NOW ON! I PAID 36.00 AND SOME
CHANGE FOR AND OIL CHANGE AND IT WAS UNACCEPTABLE!
YOU HAVE OFFICIALLY LOST ME AS A
CUSTOMER AFTER OVER 10 YRS IF I’M NOT MISTAKEN. THIS WAS
DISHEARTENING TO WRITE, BT THE STORY NEEDED TO BE TOLD.
I WILL NEVER RETURN TO JIFFY LUBE
AGAIN
[666]
Julian in Wilsonville, OR No Promised Service
I'll be brief but I
absolutely despise this organization and will do anything I can to
help bring them to their knees. That may be extreme but this is
absolutely ludicrous. On July 7th, 2007 I went to a JL in
Wilsonville, OR to get my oil changed, I just wanted my oil changed
and for them to fill up my coolant. I had specifically asked that
they fill up my coolant because it was low; the gent at the counter
looked me in the eye and explained the importance of using a higher
grade coolant that would cost me $6.99. I was in a good mood and was
on my lunch break from work so I was like, sure, what the hey, might
as well. Prior to even inspecting my vehicle, they told me I needed
my serpentine belt replaced (I replaced it two weeks prior, I
would've changed my oil myself but as stated above, I was on my
lunch break and it seemed convenient), I called them out on that and
wanted them to show me the wear on the belt they were describing,
they said they could not as customers were not allowed in the
service bays (never heard of that). I knew for a fact that my back
right brake light had gone out the night before but they told me my
back left needed to be replaced -- I corrected them and asked for
the bulb. They provided it, but oddly enough, it was the wrong size
bulb, yet my brake light does work so I can't take that away from
them.
Anyway, so they finished up, and I went back to work. When I got off
work, still in the parkinglot, I checked all of my fluids. They (JL)
had filled everything but my coolant. I was p.... I have had crappy
luck at every JL except one where my friends worked. The following
day was a Sunday and I thought that JL would be closed. I noticed
that a location near my house was open Sunday morning and I visited
that location. I explained what had happened and with a slight smile
the technician filled up my coolant, and rechecked all of my fluids.
He also told me that, no, my serpentine belt did not need to be
replaced (the f... belt was still a moist belt, it was that new). I
laughed it off and then visited the Wilsonville location. I very
angrily told them that they had failed to complete their end of the
service agreement. Some manager asked me to leave after I had gone
off at several employees, in particular, the dips... who told me my
serpentine belt needed to be replaced. I yelled at everyone, I
implored customers sitting in the waiting room to not trust these
sadistic f.... When the manager said he was going to call the police
I left.
I would've done much worse if I went to that location before I went
to the one near my house, I would have yelled until they f...
reimbursed me for the bullshit. I'm not even someone who is strapped
for cash, I just hate liars and I hate cheats. I think of how many
times my grandma has used JL, same with my mother, and how many
unsuspecting people have been f... over by them, I want to bring
these ninnys to justice. Seriously, if I can do anything to help you
guys, I will.
Despite my obscene way of dealing with things, I usually am very
level-headed and don't show a shred of emotion, until of course I
catch someone. I'll be going to Jiffy Lube again in several months
with the intent of catching them in the act, I will not scream nor
shout, I will however, insist they do the job correctly.
I would like to petition to have them take down that idiotic pledge
they have at all their stores and on their website, it is completely
misleading.
[665] Barbara in Bethel Park, PA Rude Condescending Manager
Jiffy Lube #1448
5158 Library Road
Bethel Park, PA 15102
Invoice #1448 406303 bay 2
Transaction # 07060900406303
Employees: 1133JRA, 1878BAC, 1448RW, 1448RW
9134J
Today, I had a very upsetting experience with
Jiffy Lube. On 6/9/07, I went to my local Jiffy Lube to get an
oil change. During my visit, the tech said my air filter was
dirty and it needed replacement. I approved this service and was
changed $18.99 for an air filter for a '99 Honda Civic.
Today, my son was changing my headlights as a
birthday present and I was helping. I noticed that the air intake
container was unclipped and off center. Imagine my surprise when
I opened the air manifold and it was EMPTY! No filter, nothing!
And the box was open to the elements allowing dirt & gravel direct
access to my engine. Wonderful!
I went down to the Jiffy Lube and asked to talk
with the manager. I did raise my voice but I was upset. Mistakes
are not always a bad thing but this was stupidity. I explained
what happened to the manager. I was angry but I wasn't swearing.
I said I was very upset and didn't appreciate the potential damage
to my car. The manager told me that the previous manager had just
been fired and the kids working there were screw ups. He told me
it wasn't that big a deal, everyone made mistakes and all that was
going to happen was that my oil would need changed sooner. It
would be dirty. Huh, you think? How about grit and gravel in the
engine? Doesn't the air mix with the gas? What if an injector
had a piece of rock stuck keeping it from working
properly? Aren't air filters supposed to keep dirt, grit out of
the engine because dirt isn't good for the engine? I guess I am
being just a girl about my car. What do I know about that stuff,
huh? That is how I felt talking to the manager. I was making a
big deal out of nothing. I drove 1000 miles with the air intake
cover OPEN but it isn't a big deal. He chastised me for yelling at
him. He would be a lot more willing to help me if I wouldn't
raise my voice. Poor baby! If I would have been a guy, I would
have gotten the air filter for free!
I stood there for 30 seconds and he didn't say
anything further and I finally had to ask what was he going to
do? He said replace the filter and he would throw in a free oil
change. I said that's it? No, thanks anyway! I told him I had
been a customer for years but I wouldn't be back. That was the
last transaction I will ever have with Jiffy Lube. I was really
p.o.'d by this time with his demeaning manner and asked if I
was the victim of a scam like I saw on T.V? He said that wasn't
Jiffy Lube...it was Pennz Oil. I told him..Nope, Jiffy Lube.
He told me No, it wasn't, it was Pennz Oil and left the desk.
He got the last word but I am right about what I saw. It was
Jiffy Lube scamming customers...charging for services that weren't
completed. Maybe the tech was supposed to put back my old filter
after I paid for the new one but someone forgot. I will never
know now. The manager was gone for 5 minutes, I assume looking
for a replacement air filter. Then, it took another 5 minutes
and another employee to assist him putting my air filter in. I
guess I was the topic of conversation since the employee kept
staring at me through the glass.
Is this how Jiffy Lube treats women customers?
I have been on the receiving end of an angry customer and do my
utmost to turn the situation around and make them a happy
customer. It is a matter of pride with me. I don't own anything
except my car and I take good care of it. I was angry that after
all my care, a stupid mistake could potentially cost me more than
I could afford if something goes wrong with my engine. The
manager was a rude cretin, projected a condescending attitude
towards me and cost you a few more customers. My entire
family did go to Jiffy Lube for minor maintenance and oil
changes. No longer. We will find another shop that will
appreciate our business.
[664]
Brad in Boca Raton, FL Gundeck Everything
I have had about enough of Jiffy Lube. Again, I
took the chance on going in there with my GMC pickup. I went to
the service manager and explained the issues I had in the past
with JL (right next door). The manager, Ed, told me that this was
his store and things are different. I watched the tech..(so
called) pull my oil filter, air filter and drain the oil. They of
course tried to sell me an air filter, (even tho mine was fairly
new) and windshield wipers, (which had been replaced a week ago).
I watched the entire process, and NEVER was the lube gun brought
out to lubricate the truck. The rear netting was never removed to
get at the lube points aft of the engine itself. They also never
checked my tires, and I stopped, after my shouting match, with the
service manager and put air in 2 or the 4 tires. This isn't the
first time I have had problems with a Jiffy Lube. They seem to
gundeck everything, to the point, if you don't actually watch them
doing it, I'll bet they don't even change your oil!! They are
quick to try and sell you overpriced parts, and I wouldn't even
mind it providing they did they service that I am paying for. I'm
out $36.50 and now I have to go and get the whole process done
again by someone qualified!
I am pretty much done with Jiffy lubes and
Shell oil products. after reading some of the other problems on
this site, I am surprised that Shell hasn't taken action of some
type. Doing nothing is not acceptable. I am emailing my Better
Business Bureau in Palm Beach and filing a complaint with them.
Aside from that.. just not giving them any more business is about
all any one can do.
[663]
Michael in Overland Park, KS Long Time
I visited your Jiffy Lube location #2217 at
10201 W 75th Street in Overland Park, KS on Saturday July 14th at
12:20 PM. I was told that my oil change would take 30 minutes. I
went inside and waited. I requested Quaker State for my oil (no
one told me that this was a $10 up charge). After waiting for an
hour I was told that there was a rookie working on putting the
skid plate back underneath my vehicle. Finally after 1 hour and
20 minutes I was told my car was ready. I asked the person for
some sort of compensation for my wait as it was almost 3 times as
long as I had been told coming in. He gave me the "Early Bird
price" which knocked off a whopping $4. He said this was the best
he could do and then told me he would give me a VIP card and
marked it off to $10 off my next visit. I do not ever plan on
going back to this or any other Jiffy Lube location EVER again.
Paying $34.49 for an oil change is rediculous and an up charge of
$10 for 5 quarts of oil which don't cost $10 to begin with is just
insane.
My invoice #07071407462144 Transaction #
35440 34131 34131 Employees 40010 36774 35440
As a manager in the service industy this should
have just been compted and written off. The service sucks. I'm
going back to Wal-Mart or a 10 minute oil change place from now
on.
[662]
Jenne in Victorville, CA Pulled Wrong Latch
July 13, 2007 Jiffy Lube, Victorville, CA
I recently took my car to Jiffy Lube for an oil change, my first
visit and my last visit. I have a Toyota MR2, which is an
unusual car in the fact that it has 3 deck lids and 3 latches to
pull, and the motor is in the rear. The battery and windshield
washer fluid is in the front, under the hood. The latches for
the lids are on the drivers side.
Not more than 5 minutes after I left the
facility and my car started to pick up speed, my hood flew up
and smashed my windshield. It totaled my hood, windshield, hood
latch, two dents on the roof above the windshield, and the
plastic piece under the windshield.
I took the car back to JIffy Lube, and showed
them what happened. The manager, Smitty, immediately took
responsibility, and (he) drove my car to one of their
auto repair shops that they use all the time (his quote). 4
days later, the manager Smitty said they were not going to pay
for it since after watching the tapes, it showed they never
opened the hood.
First, they may not have opened the hood, but
they pulled the latches.
Second, they never went around and checked
the car to make sure everything was closed, because they also
left the trunk lid open (my "door ajar" light was on which led
me to discover that the trunk was open). This further led me to
believe they pulled the latches or why was my trunk left open?
Third, the Invoice they gave me had a list of
items that was completed- two of them being checking the
battery, and adding fluid to the windshield washer container.
Both of these items are under the front hood.
When Consumer Affairs questioned them on
this, their reply was there was a computer glitch that
automatically checks these items off. Funny, why wasn't I told
this when they gave me the invoice? They led me to believe these
items where taken care of. This also showed me how dishonest
they were.
The girl that worked on my car was very
young, and new to the job. She had probably never seen a car
like mine, and didn't know which latch to pull, let alone that
the engine was in the rear. Maybe the mechanic did it, I don't
know. All I do know is someone there pulled the latches, and
could have gotten me and my grandson killed. We were fortunate
there were no cars around when it happened. As it was, my
grandson had nightmares for 3 nights.
The tapes show nothing except the girl
touching the side of the hood, then walking away. No one ever
went to the front, tried to lift the hood, or looked to see if
there was a release latch. No one ever went to the front and
pushed down on the hood to make sure it was shut. Then other
tapes show me and my grandson opening and shutting our doors,
because the "door ajar" light was on, then me getting out and
walking to the back and shutting the trunk. Your manager
insinuated that either me or my grandson pulled the latches when
we were checking the "door ajar" light. I would not be stupid
enough to pull my own hood latch because a door ajar light was
on. I also would not risk any harm to my grandson.
All I asked for was my car to be fixed. I
did not claim injuries, I didn't try to make a big issue of it,
just please fix my car.
I believe the staff was negligent in the fact
they did not go around and check the hoods, especially after
pulling the latches. That is evident in the fact that the trunk
lid was also left open.
I had to pay for the repairs myself, which
totaled $1500.00. The car was undriveable, and had to sit in
the Auto Body shop for 4 weeks before I could even get it out.
I am a single woman who doesn't have a lot of money, and this
just put me in the hole.
Consumer Affairs is penalizing them with a
fine for lying on the invoice, but I will have to take them to
small claims court to get my money back. My mistake was
trusting them when they said they would fix it, and not getting
any statements in writing, even though the first repair estimate
from the Auto Body shop was made out to Jiffy Lube.
[661] Russ
in Barrington, IL Charged Twice
On July 2nd my credit
card was charged twice for the same visit. I notice the charge when
reconciling my bank account. The bank was notified and the bank
suggested that we call Jiffy Lube together to resolve the issue.
When we called the Jiffy Lube in Barrington Illinois on Route 59 I
was told that there was a credit card problem that day and the
charge would be removed once caught by accounting in the next couple
days and this was not an uncommon problem. Now it is 11 days later
and the double charge still has not been fixed. I wonder how many
times they have used this tactic to increase their company
revenues!!
[660]
Leslie in Kansas City, MO Oil Filter Leaked
Let's see where to start
out... I was at a Jiffy Lube a few days ago, I haven't been many
other places since then because they ruined my brand new 2007
Mercury Mariner Hybrid(a $33,000 vehicle). Apparently, by asking for
an oil change, I asked for them to screw up an oil change by not
putting the rubber o-ring back on the housing for the oil filter and
causing all the oil in my car to leak out causing the friction
created by no lubricant to practically destroy my engine. Since then
I have been w/o a car because Jiffy Lube won't rent me a car. I know
what you're thinking, "why don't you just rent the car and have
Jiffy Lube reimburse you for it or have them pay for an enterprise
rental car like they say they will?" Because, I'm 19 and as such
can't rent a car because I'm unemployed. And, I could be looking for
a job if I hadn't had my car ruined by Jiffy Lube. I still haven't
heard back on my car yet. Thanks, Jiffy Lube!
[659] Linda in South Bend, IN Free Change Not Honored
Today I visited a jiffy Lube at 425 Dixie Way No. in South Bend,
IN. After my oil change was complete on my 2002 Ford Escape I
presented, Jonathen, the attendant with a free oil change
certificate from the manager, Ron Hooven. I had been given this
certificate because the previous visit they had overfilled the oil
and when I drove away huge clouds of black smoke were coming out
of the back. I had to turn around and go back - fifteen minutes
later they told me my car would have to towed to the dealership to
have the problem corrected. More phone calls and discussions
ensued and they finally decided after a call to the owner that
draining, refilling the oil would be the remedy and they wouldn't
have to tow it. After the excess was drained Ron drove it for 10 -
15 minutes to "burn off" any excess oil. This turned into a 1 1/2
hour nightmare and several gallons of gas. For this, Ron gave me a
certificate for a free oil change on my next visit. When Jonathen
saw the certificate signed by Ron he said "This is no good. He
doesn't even work here any more." After explaining the
circumstances that earned me the free oil change he just kept
repeating that he didn't have to honor it. It was rude and
embarrassing! When I told him I didn't bring any money to pay for
my "free" oil change he spent about 10 minutes on the phone and
finally returned saying since it was already done and he couldn't
undo it that I didn't have to pay - but not to come back with any
more free oil change certificates with Ron's name on them. Again,
humiliation.
This man possess no tact or clear idea of what constitutes
costumer service! He was rude, treated me like I was trying pull
something over on him and really didn't communicate in any kind of
intelligent manner. I hope he feels good about how he treated me
because I will never go there again - and like any dissatisfied
customer will retell my story to as many people as I can to
protect them from this kind of behavior.
[658] Frankie Ink
Stains
The person that drove my truck in and out of
the building had an ink pen in his back pocket with the open tip
sticking out. I had two 6 inch ink lines on my driver seat.
Took hours to remove the ink.
[657] Aurora in Rancho Cucamonga, CA No Promised Discount
July 8, 2007 @ 10:52 AM (was
our service @ Jiffy Lube). My husband and I went to get an oil
change for our Truck @ Jiffy Lube #3090 in Rancho Cucamonga, CA. The
first thing the mechanic asked my husband was the Odometer my
husband replies and the mechanic takes his word, what a geek (my
husband was just guessing). Then he told him that he needed to work
on the transmission, husband said OK. Mechanic from Jiffy Lube said
cost is $137.48 it's a discount, My husband told him on your
computer it's not showing a discount it's showing full amount.
Mechanic replied discount will show on receptionist computer.
Later on, receptionist tells us car is ready. She charged us full
amount $152.94 I said wait a minute the mechanic just told us that
there would be a discount and she apologized and took my word for
how much it would cost (without verifying with mechanic & here
computer showed same information than from the mechanic's) not only
that they should have there computer system fixed, if it's going to
be a discount it should show on the computer.
After all that my husband and I went to run some errands and went
back home. Before getting off the car, my husband noticed that the
seat and ceiling was all greased up. Seems that a monkey went inside
the car. Is Jiffy Lube going to clean up my car? Obviously there is
no professionalism.
[656] Dennis in Stevenson Ranch, CA Destroyed Transmission
My name is Dennis
and I had my 2002 Subaru Outback oil changed at the Stevenson Ranch,
CA, Jiffy Lube on 7/5/07. The Jiffy Lube invoice number was 1411
50255 BAY8. Employees JM1 and IE1 worked on the car. They drained
the transmission instead of the oil, added oil and 110 miles later
my transmission was destroyed. I called the manager, Lenin Sanchez
and said he would accepted no responsibility. Lenin said that it
was impossible for them to make a mistake even though on this car
the transmission and oil plugs are next to each other.
Lenin accused me
of lying and just trying to get my car fixed and have Jiffy Lube pay
for it. Lenin refused to paid for the repairs or even check out my
story. Lenin said he would refer it to his district manager, Juan
Perez. Juan said he would look into it and call me back be he did
not. I feel the owner of the store should take responsibility by
paying for the repairs. I have not been able to reach Juan and
talking to Lenin does no good. I guess my next step is to pay for
the repairs and take Lenin to small claims court. Any help in this
matter would be appreciated.
[655] MK Bait & Switch
I was
driving by Jiffy lube and there was a sign that read $19.99 for an
oil change. I drove to the corner and turned around but by the time
I got to the business the sign was gone. I had the oil changed
anyway thinking they would only charge me $19.99 because of the
sign. They refused and charged me $39.99. When I questioned the
price, they said they only put that sign out there if they weren't
busy. They also said I needed a new air filter so I said put one in.
They came back and said, "Oops sorry we're all out." I wrote the
company and got no where. Today I drove by the business and now
there was a man standing outside with a sign that read, "Oil Change
19.99." I guess they're still at it.
[654] TC in
Logan, UT No Coupon Loose Plug
My long term and locally
owned lube shop in Logan, UT was bought out by Juffy Lube, sad to
say. I figured I'd give them a chance and they offered me a "free"
oil change on my next visit. I notice oil spoting on my garage
floor immediatly and took it in. The man said it was loose drain
plug and tightened it up and offered apologies. So eight weeks pass
and I take my car in for another oil change, the "free" one. NO WAY
would they touch it, I have to wait for corporate to send me a
coupon. EIGHT WEEKS has passed remember. He became a total jerk in
front of my daughters who were with me. So, I change it out myself
this morning. The oil drain bolt was only finger tight (Honda specs
it at 33 pound feet torque) and the filter took NO effort to loosen,
it was barely making contact. NEVER AGAIN will I go to a Jiffy
Lube, what a bunch of inept jerks. Anyone want a "free" oil change
coupon, if it ever comes?
[653]
Akash in Wheeling, IL Back-Fire Damages
I took my car, a
2003 ford focus SVT to jiffy lube 10 east dundee road, wheeling.
il.60090 on 7/7/07.
They performed a 2 step fuel
system cleaning service on my car. When they started my car there
was a loud bang with a lot of smoke, all right in front of my eyes.
The car did not start after that. The intake manifold and
potentially other parts were damaged due to this incident. They took
the intake manifold apart along with the air intake system and lots
of other parts to see if they could fix the damage. Since they were
unable to fix the damage, they towed the car to one Whips automotive
nearby. I later met with the mechanic at whips and he told me that
they put in excess fluid in a wrong manner. Due to their neglegence
he said that he would have to replace the intake manifold or all the
manifolds. Also they got the car to run on 3 cylinders and said that
due to the damage, the 4th cylinder was misfiring as some wires had
been damaged during this process.
He also said that they will only
be able to start work after further authorization from jiffy lube.
He also said that only after he has fixed the initial problem, will
he be able to say if the motor has been damaged, and to what extent
if any.
I spoke to Nick at jiffy lube and
he said he can do nothing as he has filed a customer service
incident report with corporate. Only on authorization from corporate
will the mechanic repair my car and assess the full extent of
damage. They further told me that I would have to pay for the
repairs and later file a claim with corporate. He even refused to
provide me with a rental car saying that all i need to do is speak
to corporate customer service.
He even refused to write on the
report that the car is in their possession. All he wrote in the
report is that the car was towed to Whips automotive.
jiffy lube even admitted that it
was their fault but they would do nothing for me except say sorry.
This is the worst customer
service I have ever received from anyone. I have lost my entire
saturday during which I had to study for an upcoming CPA exam
besides having to deal with this harrowing experience.
The economic damage is my CPA
exam. Anyone can quantify the economic damage of being a CPA vs not
being one.
The other major economic damage
is the cost of repair which is currently going to be minimum $1000 (
incl labour and parts).If the motor has been damaged, the cost could
be much higher.
[652] Scott in
Chicago, IL No Deal
It's been almost two months since I had my oil
changed under your buy one get one free deal and I still haven't
received the coupon for the second free oil change.
This Jiffylube dealer: Jiffy Lube® Service
Center #2503, 810 W 31ST ST., CHICAGO , IL 60608-5829 US
312-225-2911 had me fill out a form that the manager then put it in
an envelope and told me he would mail it. Did you ever
get it? How long do these things take to process?
[651]
Heather in Portland, OR A/C Hot Air
At JL #1011 2025 NE Broadway, I paid 49.99 for
AC service plus 37.49 for refrigerant. I was told all checked out
fine, AC is working. After I left, I had nothing but hot air. Nearly
$90 for absolutley nothing!
I returned to complain and ask for a refund,
and was told that refunds are not possible, because "It's 49.99 just
to touch the machine, regardless" (!) and that "There is no
guarantee that your AC will work after paying 49.99 for service. You
must have a vacuum leak."
Well, then why proceed to add refrigerant and
charge me an additional $37.49 if my AC is "not working" as would
have been found after the so-called "service." In fact, this sounds
environmentally irresponsible and possibly illegal in Oregon to put
this material into a system that could be leaking.
I am requesting a refund of $87.48 from the
corporate office, so that I can turn around and pay my mechanic to
properly activate my AC. I am doubtful that it will come.
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