|The higher the identification number, the more recent the
unedited and unverified experience.
us about your experience. We may add it to the following
list of experiences of others.
HELP US form a
critical mass which will encourage Jiffy Lube to make changes.
Tell others about this website.
Jen in Olathe, KS Unwanted Services
I went in for a $19.99 oil change and my bill was $227.89. The
men in the store kept teasing me that I just drive and get gas and
wouldn't know anything else. One guy came in and showed me two
things and said that I HAD TO replace: my transmission fluid because
it was testing unsafe and my air filter. He also said that I needed
more radiator fluid. He never said that it was going to cost more. I
would never have agreed to let him do those things if I would have
known they were extra, let alone $200 extra.
Victim in Dubuque, IA Called Police
I wanted to let you
know about an incident that happened at a Jiffy Lube that I went
to. I pulled up around back as the signs stated I should do. A
young gentlemen came up and asked to see the milage of my car. No
issues there. He then asked me to wait inside. I was a bit taken
back since he never asked me what I was there for. Still no issue.
I went inside and waited to talk to a person concering what service
I wanted done. I was looking at the pricing on the price boards and
I thought that the prices were very high. High enough that I figured
I would go and either do it myself or have someone else take care of
my car. I still really have no issues. What happens next is my
major problem. When they came and talked to me about my car I said
that the price was too high and that I changed my mind I would go
somewhere else. (I still had not told them what I wanted done with
my car). I was told at that point by the owner, that they had
already dropped my oil and it was too late. I was shocked
considering they still had not asked what I wanted done with my
car. I told him I was not going to pay for an oil change when I
never once asked them to do ANY work on my car. This guy was
immedialty defensive and very aggitated. he mentioned a discount
(no exact amount and he was very abbrasive about it) I said no. I
do not want a discount, I wanted my car the way it was. (I had
thought at the time that they only pulled the oil) Putting the
fresh oil without a filer would have solved the problem with a
minmul loss of any profit considering the cost of oil. He said that
he would put the old oil in. I told him no way since I have no way
of knowing if the oil had contamiants in the container. This guy
was very angry and at this point, so was I. I used the word FRICK
repeatadly since I did not want to swear. He starts yelling at me
to not use the work frick or any other swear word. At this point I
DID start to use the real swear word. How dare he ASSUME I wanted
my oil changed, never give me the opportunity to ask about pricing,
yell at me, and then have the gall to tell me what I can or cannot
do. He then called the police. He blatenly LIED and told them I
was threatening. (this was on the call to 911) I totaly admit to
swearing at him and in in hindsight, I should have done more to
diffuse the situation. He was an Irrate owner and as a customer its
MY job to settle him down. (note the obviouse sarcasam) When the
police got there, he was to the point of almost shaking and to be
hoenst, I was afraid he may sabotage my car or try something else.
I admit to laughing (which did not help the situation but I was
laughing at how ludicrous the situation was) After talking to the
officers, I was told that this is not the first time this guy has
freaked out on people. They evern aggreed that this guy was off the
wall. The owner told the officers that I would not get my car out
of thier shop unless I signed a form and gave him my home addresss.
This guy was so irratic I was not ever going to give him access to
that information. The officers said I could give him a false
address if I was concerned. Which I did. I cannot describe how
phycho this guy was. And this was the OWNER! He said his name was
What should have
happened is that no work should EVER have been done to my car
without FIRST talking to me and asking what I WANTED done. Had he
done that, this whole situation would never have happened. Now that
they performed UNAUTHORIZED service, I am banned from Jiffy Lube. I
would normally have dropped the issue after such an unpleasent
experience, however, the lengths that this man went to make me look
like the bad guy, and make my life sooo difficult, I decided that
this feedback is the least I can do. I am not looking for any
coupons or free oilchanges. (especiialy since its the only Jiffy
lube in Dubuque and I am never returning there under his ownership.
I would HIGHLY advise looking into his history of complaints (if
there are any. This is NOT the person I would EVER want to
represent my company. There are many details left out to try and
keep this as short as possible. (some of the details are not
flattering to myself or "Dave" but I am more than happy to share
them with someone if they would like) I admit responsibilty that I
could have handled the situation better, however, given the
circumstances, I was not out of line refusing to pay for
Ann in Crestwood, IL Scratched Vehicle
I brought my boyfriend's Santa Fe in for a full-service oil
change at the Jiffy Lube in Crestwood, IL. Everyone was very
friendly and helpful, and I thought all went well until my boyfriend
came home. He noticed numerous scratches on the front driver's side
(close to the windshield) that I had not noticed. He knows the
scratches were not there previously and wondered what they had put
on his vehicle. After close inspection, we determined that it must
have been done by a belt buckle while the windshield was being
cleaned. I took the vehicle back to the shop and spoke with David
(who worked on the vehicle that morning) and Brian, the manager. Of
course, they both tried to find other explanations, but we know that
those scratches were new. Brian even acknowledged it looked like it
could have been as we suggested but said that since there were no
marks on the other side, it couldn't have been a belt buckle
(however, the angle at which one cleans the windshield would be
different on the other side--the little movable piece of the buckle
would not necessarily be in the same position). Anyway, Brian told
me I should contact the main office and directed me to the 800
number on the back of the invoice. I contacted Jiffy Lube by email
(through their website) and called the 800 number and had to leave a
message. I'm still waiting to hear from them.
Dave in Everett, WA Wrong Make Vehicle
What's with These
so called 'certified' employees???
True, my Van has
mileage--- first visit, oil/lube was performed, then was talked
into Your transmission Service.. Paid the bill, but noticed that
the people working there couldn't tell the Make of my van as a
GMC. I drove in, a GMC and they are trying to claim that my Van
is a Chevy Astro.. Also notice that the oil on the Dip stick
was 1/2 in. above the full line. Plus, noticed that on start
up, there was a puff of blue smoke.. Before this oil change,
my Van didn't do this..
This time, I had it
Serviced--- they are telling me that my transmission pan is
leaking.. Why is this since it was just Serviced?
Shouldn't someone have tighten the bolts?
Plus, this time
I was charged extra for 'high mileage' oil.. Why not the first
visit?? Again these 'Technicians could not tell that I had, a
GMC and Not a Chevy. ONLY this time they claimed that I also
had 'two wheel' drive. NOT the All Wheel drive that is ID all over
the side of my GMC van .. True, they may look alike, But
really now... To a Technician who should be in the Know--- should
still be able to read, and see that GMC Safari and Chevy Astro are
Not spelled the same..
Maybe, You guys
should increase these Techs. pay scale--- that way, they might pay
more attention to their job.. And, the kid did a lousy job
with the vacuum.. --just good enough to suck up my loose change,
LW in Middletown, OH Daughter Rip Off
daughter took our old Alero into Jiffy Lube because the light was
on. It is frequently on because as an older car, there are many
things wrong with it. It did not need an oil change, but she did
not want to break down and miss her exams. She used the Middletown
Ohio store #2381 and was billed $51.11! She was shocked , as were
we. The highest we pay at a superior garage is $35. The workers at
the store claim that they told her about the expenses and that there
was additional charges of $13 for an "older car". They told her
about this as they were working on the car. It was not an "agreed
price" prior to the lube job. When we called the
Texas offices, the call was "transferred to a phone system" that
ended in an empty signal. I called the store, and was given the
regional manager ( with difficulty), called... only to receive
another recorded message. I will send a follow-up letter, but am
discouraged by all the complaints at this web site.
Kathy in Gladstone, MO Transmission Bolts
On Saturday, July
15, 2006, I was doing some errands when my car started to have a
problem in the RPMs revving up to high before the car shifted. As I
was about 25 miles from my home, I did not feel comfortable driving
my car home without having it looked at by someone. When I first
bought the car used, it did something like this and when we took it
for service they cleaned the transmission pan, filter and changed
the fluid. It ran fine for a little over 4 years. Having had this
experience before, I saw that Jiffy Lube was my closet option for
help. I pulled in and asked to have a transmission service done,
they told me they would do a pan drop service that would run me
$79.99 plus tax. I waited for over an hour for them to work on my
car. When they were done, I started to head home. My first 8 miles
went great, the car shifted like it should and ran smooth. Then when
I took my first right hand turn after the first few miles, my engine
revved up really high then slammed into gear and finally shifted.
When I made a left turn, I noticed it did not do that, it just made
a smooth turn. My car was worse than it was when I took it in to
Jiffy Lube. I opted to stay off the highway hoping to not cause any
more damage to my car. On Monday, July 17, 2006, I called a
transmission service that we had used in the past on other cars. I
asked them if they could take a look at my car and told them about
the transmission problem I was having. Since the service center was
over 25 miles from my house, I had to have it towed to the service
center. Upon their inspection they found that 2 of my bolts that
held the transmission pan on had been stripped and I had leaked out
all my fluid. I immediately called Jiffy Lube and talked to a manger
named Mike. I told him what the transmission place told me and that
not only was I now out the $85.87 I paid them to service my
transmission, but I was now going to be out the cost of a tow and
another transmission service to clean and replace the filter. I can
not believe that they not only damaged my car, but they never said
anything to me about it. Mike told me that since they caused the
damaged they would pay for the new expenses I am incurring because
of their mistake. I will believe it when I see it. I know I will
never use Jiffy Lube again for any type of service, and I will warn
all my friends, family and anyone that hears me not use them either.
I plan on contacting the State Attorney's office, the BBB, the TV
stations, and newspaper to let them know about this. How these
people stay in business is beyond me. The Jiffy Lube Center I used
is located at 7025 North Oak Trafficway in Gladstone, MO. If they
fail to handle this like they say they will, then I will also resort
to filing a lawsuit against the techs that did the work and signed
that they did it, the store manager, and corporate Jiffy lube/Shell.
David in Raleigh, NC Wrong Mileage
Just wanted to
inform you that my wife took her 2001 Toyota
Solara to a Jiffy Lube on Atlantic Avenue in Raleigh, NC on
July 15, 2006 for an inspection.
They inspected the
car, but the moron mechanic mistakenly wrote the trip-odometer
mileage (instead of the actual mileage, which is 60,019) as 98,642
miles, when the trip-odometer actually read 9,864.2 miles.
At first glance
this would seem like no problem, however, if we decide to sell the
car in the next year or so, the DMV will most likely hold up
registration since it looks like we’ve rolled the odometer back on
A call to Jiffy
Lube was met with “Sorry, there’s nothing we can do about it. You’ll
have to call the DMV”. Another case of the Jiffy Lube moron’s unable
to, first, read the correct mileage for the car, and, secondly, in
their typical incompetent fashion, deflect
the corrective action to the customer.
Jiffy Lube – you
James in Balcones Heights, TX Failed Service
recently had an opportunity to use the Jiffy Lube located at 4119
Fredericksburg Road in Balcones Heights, TX (suburb of San
Antonio). When complete I was asked to evaluate their service. I
asked one question, did you grease the vehicle. He said he did not
(I appreciate his honesty). The service attendant immediately
brought the truck back around and grease it. Now I asked how I can
trust that the other services were performed? It was apparent that
the pickup was vacuumed but I could not tell about the other items.
It is a leap of faith. This is the second time I have noticed that
not all services were performed (not at the same location). I have
to give them a failing grade.
in Glenview, IL No Grease
You'll laugh.......You'll cry......
Why I went back is beyond me. A few years back I found out that my
ball joints on a E250 Van were shot because they were not lubed.
This despite having Jiffy Lube service every 10,000 miles.
I thought I would give the same Glenview, Il Jiffy lube another try.
After waiting an hour with only one car ahead of me they proceeded
to do their thing. They recommended transmission filters and fluid
on a 20,000 mile transmission. Also suggested radiator flush which I
declined as well. All I wanted was oil and lube, the rest I have
done at a qualified establishment.
When I get the van home I checked and the four grease fittings on
front end were not greased. They had on invoice that there are no
fittingss which is incorrect. Here's where it gets so absurd it is
beyond belief. When I called to ask about the grease they claimed
they ran out of grease!!!
Even as unbelievable as this would be then why didn't they tell me
they ran out of grease and come back another day? Instead they just
send me on my way and had I not crawled under the van I would never
have known. In the legal world that is considered fraud.
Today I went back to get the grease portion of the job done and
waited another hour while the boys played around in the shop. They
even checked the rear end fluid this trip and said it was low.
ommision from the first trip. The comedy continues however when the
guy that did the original first half of the job apologized and
blamed it on being very busy that day. Too busy to grease four
simple fittings and check the rear end but not too busy to do a
radiator flush and complete trans service had I given the OK.
Joshua in Franklin, MA Check Engine Light
I had an oil change at the end of
March 2006 at a Jiffy Lube in Franklin, MA. A few days later, my
car's "check engine" light came on. Because I know very little about
cars, I took it to my mechanic (not Jiffy Lube). He analyzed the
problem and told me that when I had my oil change, Jiffy Lube had
not re-connected the tubes in my engine. My mechanic had to do a
full diagnostic analysis to find this out and he charged me $110 for
it. I decided to ask Jiffy Lube for the money back, since it was
their mistake in the first place. I called the store manager and
explained my situation. On the phone, he agreed that if it was their
fault, then I was deserving of a refund. He told me to stop by with
the receipt from my mechanic and he would reimburse me.
I stopped by one day and he was not
around, so I was unable to give him my receipt. I showed up the next
day and actually spoke to him. His first response was that I should
have brought my car back to Jiffy Lube right away. When I told him
that I didn't know the cause of the light and that's why I brought
it to my mechanic, he agreed. He then told me that he couldn't
reimburse me directly…he had to submit the receipt to his regional
manager and that I would have my check in a few weeks. Since I only
had 1 copy of my receipt, I asked if he had a copy machine so that I
could make a copy…of course, he didn't. He then asked if he could
take my only copy. I didn't let him as I wanted to have a copy for
myself, knowing that if I gave up my only copy, I was finished. I
told him that I would return, for a third time, with copies. He then
mentioned that my car has had lots of problems with oil changes…now
he was blaming me and my purchase for this!
I returned a week later with the
copies and predictably, he wasn't there again. I gave a copy of my
receipt to the assistant manager but haven't heard anything since.
It has been more than 2 months and no one from Jiffy Lube has called
me. I have yet to see a check.
Their customer service is horrible
and their manager training must be non-existent. I will go out of my
way to never go there again.
 KW Bad Smell
I see I'm not the
only one who has issues with Jiffy Lube. Today I took my car for a
routine oil change and received not only the oil change, but a car
interior that smells like a mens' cologne factory exploded in my
back seat. As there was a great deal of laughing and fooling by my
car, I get the impression that someone did indeed spray cologne in
the car's interior. I heard one employee say, " Wow! You're mean! "
I don't need, or deserve, this
garbage. It's been all day and my car still smells like you wouldn't
believe. This whole incident was bizarre to an extreme. The real
problem is the impossibility of taking a child with asthma anywhere
while the car is in this condition. This is a child who's already
been in the hospital due to his breathing problems. Apparently,
Jiffy Lube enjoys getting sued.
David in Durham, NC Failed Inspection
Today I went in for a State
Inspection of my car at the Jiffy Lube on the corner of NC 54 and
Hope Valley Road (NC 751).
The technician who worked on my vehicle informed me that my vehicle
would not pass inspection because "half" my third brake light was
He showed me the light, and it illuminated when the brake was
depressed. I couldn't see a difference between "half" a brake light
being out and the whole thing being functional. I paid the fee for
the new light, $7.99, because he said he wouldn't let it pass
inspection without the replacement.
Upon coming home, I went online to find the specifications for North
Carolina State Inspections, and there is nothing in it concerning
"half" a brake light not illuminating.
I quote the relevant passage:
Stoplights shall conform to the requirements of G.S. 20-129(g).
Stoplight shall not be approved if:
(a) The lens is cracked, discolored or of a color other than red or
(b) It does not come on when pressure is applied to foot brake.
(c) It is not securely mounted so as to project a light to
[Includes third brake light if vehicle is so equipped] [emphasis
$7.99 is not a lot of money, but I will never go to Jiffy Lube again
for any reason.
Kirian in Bedford, MA Obnoxious Employees
There's a Jiffy Lube
conveniently located about 2 minutes from my home, but I dread
having to get my oil changed there. Every time I have been, the
employees are obnoxiously yelling to each other. I'm not talking
about reasonable raised voices to communicate over the noise of the
work being done, this is constant banter, swearing and gossip back
and forth on the workroom floor. It's unnecessary, annoying and
unfortunate that they act like teenagers who have been let out of
the house for the first time. I've never heard this much or this
volume at any other garage or Jiffy Lube. Needless to say, I won't
be going back any time soon.
Juan in Los Alamitos, CA Angry Manager
As a VIP Member, I
did not have my card with me. I was at JIFFY LUBE #1858, A Mr.
Brian Watts was the manager. He stated to me that he was having too
many customers that did have the card that wanted the discount, but
that he would make an exception this one time and not to show at his
place again without it. He was very loud and upset. I had my car
serviced with oil and filter changed and tire rotation. When I
received my bill, the $8.00 discount was not posted and I informed
the clerk about the exception that Mr. Watts had made. She did not
accept my word and asked him if I wanted her to check with the
manager. I said yes. Mr. Watts came in the office slamming doors,
desk drawers and asking how I paid the bill. The clerk responded by
saying Credit Card, and Mr. Watts replied “of course, now I can no
do anything about it”. I replied to Mr. Watts, that for $8.00 he
could keep the money. Mr. Watts went into a drawer and pulled out
the $8.00 and left, slamming the door even harder. Mr. Watts needs
anger manager, and consideration of others training. He is a very
angry man and should not be a manager at any of your stores.
 John in
Encino, CA No Regular Oil
MY WIFE TOOK HER VW BUG IN FOR
AN OIL CHANGE, THE REPRESENTATIVE TOLD HER THEY WERE OUT OF STOCK ON
REGULAR OIL AND COULD ONLY USE THE MORE EXPENSIVE SYNTHETIC OIL.
SINCE THEY HAD ALREADY DRAINED THE OIL SHE HADN'T ANY CHOICE EXCEPT
TO PAY FOR THE MORE EXPENSIVE OIL
in Kitcherner, ON Brake Problems
a look at this...
 Rob in
Sacramento, CA Wrong Oil
The disconnected associate
processed my request for synthetic lubes for the transmission and
differential. I presented my receipt and stood in close enough
proximity to witness the operator not provide the correct
products. I confronted him which necessitated draining and
refilling. My receipt was clearly marked. His only remark was,
O i work at a
texico express lube changeing oil and i work in the pit. I have to
check all the fluids there are some customers that got there oil
changed at jiffy lube, then come to us there fluids sometimes theu
havn't been checked. One time i couldnt even open the oil drain plug
they tightoned it to tight sow we couldnt change there oil sow we
sent them else where they have been cars thet the drain plugs or the
filter are bairly tight and can undo without any efort . There have
been workers that came from jiffy lube and they dont work,THY ARE
JUST LAZY! My boss was telling me about a kid from jiffy lube that
came to work for us. all he would do is just bang the wrench around
and say he was checking the fluids he didnt work there much longer.
now they are a swear word at my work they can make my job such a
Mindy in Pompano Beach, FL Sales Ritual
I made my usual trek to Jiffy Lube a few months ago to have my
oil changed in my Ford Ranger. As I pulled up, there were 3 or 4
young guys all around my truck, and one came over to me right away,
because he already had me in his system, and was holding a clip
Right off the bat, he starts babbling about all the things I
"need". I bluntly interrupted him, and told him to "stop right
there. I don't want, nor do I NEED anything other than a quick oil
change. Don't bother to tell me your specials, don't bother to try
to sell me something, I don't want to hear it, JUST GIVE ME WHAT I
CAME HERE FOR: AN OIL CHANGE." His eyeballs bugged out, but he got
the message. I waited inside, but watched all four of them as they
worked on my vehicle. I wasn't about to have one of them screw with
my truck out of spite.
During the oil change, one of the guys held up my filter, and
said it looked like I needed a new one. I had him bring it over to
me. I told him, "This does'n't look bad at ALL, I think it's fine."
He proceded to try to sell me a new one. I looked up at him in
disgust, asked him if he was deaf, and then told him to FIND me a
NEW one, so I could COMPARE the two, then I'd see just how dirty
mine really IS. After 5 minutes of supposedly "searching" for a new
filter, he said they were all out of them. I said, "yeah, right."
After that, they brought over the charges, and I signed my sheet
and left. I've gone there several times over the past few years, and
I say the same thing every time I go there BEFORE they start
their "SALE RITUAL". I shut them up before they even start.
Some people probably tip these guys because they're in the
"service" industry, but I never have. I only go there because its
quick and easy, and inexpensive. After all, isn't that what
they ADVERTISE??? "Come to JIFFY LUBE for your 10-minute oil change!
I gave up going to these places with a boyfriend or husband
in-tow. I've learned over the years to be a kick-assing bitch when I
need to be. NOBODY is going to TELL me I HAVE to BUY ANYTHING unless
I damn well WANT TO!
Good luck ladies!
know I’m the only person with this issue, after googling it and
reading here. . . What’s with the shop fee??
watched some sort of hidden camera expose last night (CNBC -
) on how Jiffy Lube tries to sell services they often can't even
provide. My husband once said he can barely leave the place without
spending $40 on a $20 oil change, because yes, they'll tell you all
about your vehicle's scheduled maintanence and the various premium
oils you can buy. But I just wanted the cheapest and I wanted it
done fast. AND I wanted the "Early Bird" special. I know the
But here's what no one mentioned: the "shop charge." I saw this
tacked onto my bill and asked what it was. The guy said it was
$1.99. I told him, "I
know that, but
it??" He told me it is a way for big companies to make money. Ha,
but not funny. He actually said he thought it was on the sign. It
is, but the print is so high up and so tiny you can barely see it
standing directly under the sign. It is tiny white lettering
surrounded in black. Again. Not funny! I'm not going back.
Loose Lug Nuts
On July 3, 2006 our Dodge Magnum was serviced at the Vacaville Jiffy
Lube on Merchant Street and after driving ten miles home we
discovered that only one lug nut on the back tire had been
tightened! The others were loose to touch. In that my whole family
was in tow (three small children) I have had to thank God repeatedly
that my whole family was not killed. Thereafter a manager from the
Fairfield Jiffy Lube came to tighten the nuts and assured us the car
was safe. In that my family is racially diverse I question whether
the oversight was truly an accident. Very sad, but give God the
praise – If God is for us, who can be against?
Simon in San Marcos, CA Work Not Done
Last month, I went
in for an Oil Change. I was told I needed a fuel filter replacement.
In the end I had both an oil change as well as a fuel filter
replacement. After some car problems I went to a different mechanic,
where it was discovered that no fuel filter replacement had been
done. This was at the Jiffy Lube on San Marcos Blvd, San Marcos CA.
in Hopkins, MN Missing Screws
Yesterday I had my van in for an
oil change at the Hopkins Mn Jiffy Lube. Today, my husband and
daughters left to drive from MN to OH to visit family - hence why I
had the vehicle serviced! My huband calls from Madison WI to say
the mechanic had not replaced the screws to the plate that covers
the engine underneath the vehicle - so it had been scraping on the
road, and he had to stop at a rest stop and duct tape it until he
gets to OH! I went to the Jiffy Lube store to speak with the
manager - she said they had not found any screws, so they couldn't
prove it was them. She said maybe they were missing when I brought
it in - I said that wouldn't it have been scraping then, and
wouldn't they have noticed the missing parts and let me know? She
said they were so busy yesterday, they wouldn't have noticed
anything "extra" - they were just getting the cars in and out. I
asked what she would do about it, she said nothing but apologize
unless I brought the car back in. I said that was impossible, since
the car will be in Ohio and will need to get serviced there. I would
not bring the car back to them anyway, but at least would have liked
some sort of refund since we will have to pay for the repair. I
tried calling the 1-800 # on my receipt but it disconnected me three
times! The apology meant nothing to me, we are very inconvenienced
and I really feel like a victim.
 Ralph in
Shrewsbury, MA Oil Cap
I had and oil change (maybe 2 years
ago) at the Shrewsbury, MA site on Rte 9. I have a fairly new car so
I have no occasion to open the hood so I am not sure how I
discovered the fact that they never put the oil filler cap back on
to engine. My engine was wet with oil ejected out from the open
filler hole. I went back to Jiffy Lube and of course they denied
wrongdoing and asked me if I had been doing anything to the engine.
After assuring them I had done nothing they said they would get
another one. I returned and they had not gotten the new one and
furthermore it was a different person so I had to go through the
whole story again. I got one myself since they are not expensive.
Anyone can make a mistake so I have still been to them with no
further incident. Maybe I will reconsider but the convenience is so
 Russ Cheating
Why are so many of
your franchisees cheating their customers by not providing the
promised service, but charging anyway?
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