|The higher the identification number, the more recent the
unedited and unverified experience.
us about your experience. We may add it to the following
list of experiences of others.
HELP US form a
critical mass which will encourage Jiffy Lube to make changes.
Tell others about this website.
 Jim in
Lake Jackson, TX No Lug Nuts
My wife just called. Seems she had the
oil & filter changed on her 2000 grand Cherokee and the tire
rotated. Left the shop and crossed the main drag here in Lake
Jackson, Texas. Turned right into the Wal-Mart parking lot and the
left rear wheel came off!!!!!! The employee of Jiffy Lube saw what
happened and ran over with a jack. He found 2 of the lug nuts and
removed one each from the other three wheels to get her on the way.
Told my wife to come back later and he would have some more lug
nuts. I find this totally unacceptable on so many levels that I
donít know where to start. If she had been at highway speed when
this happened with oncoming traffic the results would have been
 Dale in
Glendale, AZ Transmission
January 6, 2007 9:30AM Terrible customer service. Took my
car there a few months ago and they over-filled the engine oil by
over 3/4 of an inch above the dipstick full mark. Brought the car
back and they said it was okay that way. Talked to the supervisor on
duty at the time. Found out it's NOT okay to over fill the oil!
Today I took the car to the same place and asked the guy who got
in the car to drive it up to be sure to check the transmission oil
level because there's a leak somewhere that leaves a 10 inch puddle
on my driveway overnight. He said they woiuld check for a leak and
check the level of the transmission oil. I then asked another person
who typed the order into the computer system the same thing. I also
asked the gentleman who was doing the work on the car to please
check the transmission oil level, and he said they would.
After they were done, I asked about the oil leak and they said
there isn't a leak anywhere. I then asked if the transmission level
was checked and they all looked at each other and one said, "It's a
standard tranny, you can't check the levels on those." I told him
there is a plug that lets you check the level. Then the supervisor
asked one of them if they checked the level and the guy said, "I
think so..." I then told the supervisor that I had asked 3 times to
have the level checked. The supervisor then asked me, "What do you
want us to do, get on our backs and check it?" (since they already
puled it out of the working dock). I then told him I asked 3 times
to have the level checked BEFORE they pulled it in and asked what
the hell this was all about. The supervisor then said he didn't like
me cursing. I replied, I didn't curse and he said he was offended by
the word "hell." I then told him I didn't want them touching my car
again and left.
The only way to get good service is to supervise the entire
operation yourself... you got to stay with your car and tell them
what to do and how to do it... otherwise they just railroad you out
 Peter in
California Not Worth It
my wife and I took
our two vehicles to jiffy lube on a Sunday morning for an oil
change, nothing more. around $27-$32 each. told the manager we would
send our son in for an oil change with his 94 ford escort. we
actually pre discussed this with the manager and advised him our son
only needed an oil change. $285 later that a.m., my son said the mgr
at jiffy lube said this was needed and that was needed. the car was
worth $1200. At an average of $100 per vehicle that mgr. made his
boss proud that day I'm sure. that was last year, 4-vehicles times 3
oil changes each and NOT at jiffy lube. Thanks for the lesson, we
will not soon forget it.
I always feel like
a sap when I go to Jiffy Lube. I just spent nearly $200 there today
[2 Jan 07] for I'm not sure what, just stuff they said I really
needed. I just learned from this Web site that Jiffy Lube has a
$50-$70 per car average per month policy. That explains the pressure
the mechanics put on you whenever you go there. Jiffy Lube says it
wouldn't make money if it only did oil changes and that its sales
pitches for unnecessary services are no different than advertising
or product placement at grocery stores. The difference is that the
average person doesn't know the first thing about car maintenance,
and if a mechanic tells them that something is wrong, they have no
choice but to trust them. It is hard to make an informed decision
about something you don't know about. Now that I know about Jiffy
Lube's policy, I'll never go back there, because it ruins the trust
you would have with the mechanic knowing that they are required to
sell you something you don't need.
in Dunwoody, GA Battery
experience started with an oil change on 12/22/06 at a Jiffy Lube in
Dunwoody GA. While there, I was also advised that I needed an air
filter, fluids topped off, and battery cleaning service. I agreed.
Later that day, traveling from Georgia to Mississippi for the
holiday weekend, the battery light came on and then began to shut
down entirely (lights dimming, gauges on the dashboard spinning &
not working, etc.). It was 9:30 pm CST and we had to call the MS
Highway Patrol for a tow truck. Car (1998 Ford Explorer) was towed
and repaired the next day, while my family spent the night in a
hotel and had to pay for dinner on the road (rather than with family
as originally planned). Auto shop told us that the battery terminal
was broken and caused the alternator to be shorted out. Repairs and
towing cost $380 and lodging/meal cost $115.
filed complaint upon return to Atlanta on 12/26/06 by filing
incident report at the store. I've spoken with a "senior claims
adjuster" at Jiffy Lube's corporate office yesterday and today.
I've never been spoken to so rudely in my entire life. He
questioned the damages (that's his job, but his attitude was very
aggressive) and said that they couldn't verify anything since the
repairs were already done (as if I'd spend Christmas in a hotel in a
small town in Mississippi with no family or loved ones). I provided
all documentation from the repairs. He questioned the cost of
towing ($150) as too high and the cost of repairs as too low ($150
plus labor). Wednesday, I asked him to call the shop in Mississippi
to get more information and he said "why are you still talking to me
then,... get off the phone and let me call them." (this was after
1:00 pm EST)
called this morning at 9:42 am and said that he'd left one message
for the shop owner and hadn't been called back so he submitted the
claim and denied it. When I asked why he submitted the claim without
waiting to hear back, he stated that he just had a feeling that they
wouldn't call and also that he thought I wanted it submitted
expeditiously. He said they have no proof that the work was even
done and that I had a bad attitude. He told me that I had to get
more evidence and call the shop in MS to get it (although I told him
repeatedly that I didn't know what questions to ask to get the
information he needed). He said he called and talked to a
dispatcher who said she'd have to get her daddy to call him back.
He then said to me in a very snide tone, "is this a family
business?" as if it's not a valid business if it's not a
huge corporate chain. I was on the outskirts of a small town (less
than 40,000 people) late at night on a holiday weekend and had a
dead car. I trusted the state highway patrol to assist with the
referral to the towing company (which also had an auto repair shop
and did the work for us). He was clearly insinuating some
preconceived notions about the services I received in Mississippi
and about their credibility and qualifications - all without any
verification of his assumptions.
this point, while I'd like to get some compensation for my troubles,
I'm MUCH more concerned and upset by the rude, condescending,
horrible treatment by this man at their corporate office. Both I
and my husband are in service oriented businesses and both of us
would have already been fired if we talked to customers as he talked
to me. The $$ is no longer the issue.... the complete and utter
lack of respect or courtesy toward customers is intolerable.
Rodney in Pembroke Pines, FL Didn't Change Oil
I own a 2006 Chevy Impala. I took my car to the Pembroke Pines
Jiffy Lube for its 3rd oil change. My car had 8,600 miles on it at
the time. Jiffy Lube had 30 minutes before they weíre officially
closed. I opted to wait until the next morning, but the manager
insisted that they could change it really fast. Well trusting the
managerís judgment, I fell for it. I went to the restroom and when I
come out, my car is supposedly ready, so they say! That was
impossible! There is no way an oil change could take place in 4 or 5
minutes. Well, they said it was done, so I payed and left the
facility in doubt that my oil was even changed. MY DOUBTS WEíRE
TRUE!!! I pulled up in my driveway, immediately checked the oil dip
stick and my oil was still black! Fresh oil is a light amber color.
My oil was still the same color it was when I brought it to them. I
paid $40.00 for my car to sit at their shop for 5 minutes and
nothing was done to it! The next day I took it back to Jiffy Lube to
show them that my oil was not changed. The manager told me in a rude
tone of voice that my oil was changed and he became aggressive
towards me in front of others. I showed him as well as the other
technician my oil dipstick and they both concluded my engine valves
were dirty. There is no way in godís green earth for a brand new car
to have dirty engine valves! So I took my car to Good Year, and yes
Good Year did change my oil and had excellent customer service. I
will never, ever in a lifetime deal with JIFFY LUBE EVER AGAIN!!!!!!
THANKS TO JIFFY LUBE, IN ORDER FOR GOODYEAR TO CHANGE MY OIL, AN
ADDITIONAL 20 BUCKS HAD TO COME OUT MY POCKET. THANKS A LOT JIFFY
LUBE FOR LYING TO A GOOD, HARD WORKING, HONEST HEARTED, AND LONG
TIME CUSTOMER. YOUĒLL NEVER EVER RECEIVE MY BUSINESS EVER AGAIN
 Robert in
Palatine, IL No Water
I visited the local
jiffy lube franchise in palatine illinois in October; I received the
usual sale pitches, had my car serviced and received the printout
that all was checked and aok
A week later my car
wouldnt start. 2 minutes under the hood and I found the battery dry.
I filled it up and made it to the store for a new battery
I brought this to
the attention of the mgr during a repeat visit and he said they no
longer do batteries due to special water needed. I asked why it was
checked and he asked me to be quiet as he had customers waiting;
what was I. Prior to them working I ascertain that they would be
able to do the check engine light in the computer. They replied yes;
on leaving it was still on so I returned; they replied they no
longer do them because they no longer have the computer to do the
work; I asked why I was not told this and was shooed away; Never
again Jiffy Lube
 Paul Oil Plug
My girl friend took
my BMW to Jiffy Lube for an oil change and she was -- because she
had some place to go and it was taking to long. The oil change took
3 hours, I couldn't believe it and figured something was up ?! After
driving the vehicle for a while I noticed some oil spots where I
parked it. Well it gets better!! I brought my car to a mechanic to
have him install a tie rod end and asked him to check and see if he
could find out why it was leaking oil. He called and told me the
plug was leaking and he had to put a little gasket sealer on it and
tighten it to get it to stop leaking. He installed my tie rod end
and screwed it up because I went to Town Fair Tire to get the front
end aligned and they couldn't do it because the tie rod was bent.
Now that was it for that mechanic and Jiffy Lube and I finally found
a good mechanic to put 2 new tie rods on that I purchased myself on
the internet and had them installed for less money all together than
the Bozo mechanic charged for one he screwed up job and I purchased
a new oil drain plug. That's where the Jiffy Lube story comes in
again because the plug was way smaller in diameter than the plug
that was in my car. So even though you might think the screw up
mechanic that bent the tie rod end might have messed up the oil plug
too., I doubt it because the car was leaking oil after the Jiffy
Lube oil change and because of the 3 hrs it took to do it and then
finding out later that the plug was over size.
 Brad Radiator
I saw this site as
I was looking online to try and find any information on how to get
Jiffy Lube to pay for my repairs. It will cost more then the entire
value of my car to fix the damage they caused.
I should have known
better as jiffy lube fucked up the camaro in the past, but I had
intended to get an oil change before my long trip but ran out of
time. I didn't know any mechanics in the area and really felt it
would be good for the car to do as soon as possible. I decided Jiffy
Lube would be ok just this one time, but of course they fucked my
car up royally.
as soon as I had the oil changed I headed over to a friend's house
where a party was going on an hour away. Not more then 10 minutes on
the road though, and my car was overheating like crazy (the radiator
fan never came on). I pulled over as soon as possible and tried to
look under the hood, of course getting myself soaked from the crazy
rain that night. I spent the next hour and a half freezing and wet
waiting for a tow truck to tow me back home. The car had never had
any sort of temperature problems before in any way. The only
mechanical problem it has ever had was a broken alternator.
The next day Jiffy Lube agreed to look at the car to see if they
could identify the problem, but as I was driving over there, the car
started to emit grey smoke instead of the white steam of radiator
fluid. The car never got to normal operating temperature though, but
maybe the radiator was empty and the dashboard lied. I pulled over
right away and filled up the radiator and talked to my uncle who was
the previous owner of the car. After a while I figured out that a
hose from the radiator to the thermostat was unplugged and spilling
radiator fluid all over. I was ecstatic that I had fixed the problem
without Jiffy Lube, but the smoke kept coming before it got warm
enough for me to hear the radiator fan come on. I took it to a
German mechanic and then to the Porsche dealership and both places
told me that there was oil in the coolant system most likely from a
cylinder wall failing, and would require the engine be replaced.
I can't prove that
they did anything wrong, but how the hell does this just happen? And
why have 2 of the 3 times I've been to Jiffy lube resulted in car
tragedy? Even though the people there have always been nice, I can't
in good conscience ever let anyone go to a Jiffy Lube again, as
these "coincidences" are too common for me. I've never had a real
mechanic botch an oil change before.
 Ashley in
Atascadero, CA Oil Pan
I had had my oil
changed at the same Jiffy Lube for almost three years. I recently
went somewhere else to have an oil change, and the mechanics
discovered that my oil pan was stripped. Here is a copy of the
letter tha I wrote to Jiffy Lube: Dear Jiffy Lube ,
My name is Ashley Karr. Because you did not respond to my telephone
call placed last Friday, December 8th, 2006, I knew I
must contact you by certified mail, return receipt requested. As
your records show, I have been a loyal customer with your Jiffy Lube
for almost three years. In fact, I have only ever been to one other
location to have my oil changed, and that was a Jiffy Lube in
Atascadero, CA in July of 2003. I routinely have my oil changed and
take excellent care of my vehicle. The last time I visited your
Jiffy Lube was Monday, November 27th, 2006 sometime
between 8 and 9 a.m. I informed you that I was moving to Atlanta and
that the following day, Tuesday, November 28th, 2006,
driving cross-country from Ventura to Atlanta. You checked my fluids
and my tire pressure at no charge and told me that my car was in
excellent condition, and that I should have no problems arriving
safely on the east coast.
Last Tuesday, December 5th,
2006, I went to a Jiffy Lube in Atlanta to have my oil changed. They
informed me that my oil pan was stripped, and someone had tried to
seal the drain plug with silicon to prevent a leak to cover up the
fact that they had over-tightened and therefore stripped the plug.
This problem was clearly due to negligence on the part of the last
person, who changed my oil, and not regular wear and tear. I took my
car to World Toyota, the Toyota dealership in Atlanta, and they
confirmed what the Atlanta Jiffy Lube employees had reported to me.
The mechanic at World, Mr. Map Mouth, informed me that it is
customary for mechanics to compensate customers for repairs, parts
and labor required due to their (the mechanic's) negligence. I
called you, the Ventura Jiffy Lube, on Friday, December 8th,
2006 at roughly 8 a.m. PST and left a detailed message with my
contact information and all information regarding this situation.
The young woman taking the message told me that the owner was with a
customer at the moment, but that he would call me back as soon as he
finished with that customer. I never received return correspondence.
On Saturday, December 9th,
2006, I had my oil pan and drain plug replaced at World Toyota in
Atlanta, GA. The total cost came to $385.27. I expect you, Ventura,
Jiffy Lube, to compensate me in full, due to the fact that it was
negligence on the part of your mechanics, which caused the need for
this repair. The negligence alone warrants compensation, but even
more disturbing are the facts that: one, I was not told that this
problem occurred as soon as it happened and nothing was done to fix
it immediately, and two, I was sent off by your mechanics with a
clean bill of automobile health to drive cross-country. We are all
very lucky that a more serious problem with my car did not occur
during my travels.
I do not wish to send or harbor ill-will
or ill-feelings; rather, I give you the opportunity to right a
mistake and then two wrongs that you committed against me. If you
choose not to compensate me, I will take the matter up with Jiffy
Lube Corporate, the Better Business Bureau, report this situation to
various online consumer resources, and make sure that I do
everything within my power as a responsible citizen and consumer
that this type of abuse does not befall others.
If you need further explanation or
confirmation of the repairs and the nature of the problem, please
contact Mr. Map Mouth, Service Advisor , World Toyota.
I sent this letter certified mail,
return receipt requested. On Monday, Dec. 18th, I received a letter
of apology from Jiffy Lube and a check to reimburse me in full for
the repairs, and an additional $4 for my costs of sending certified
mail. I was so impressed with their promptness and respectfulness.
Everyone makes mistakes. Not everyone owns up to them and follows
through on making ammends.
 Employee in VA
Not all Jiffy Lubes
in northern virginia and beyond are bad some are very good.
the ones that are not good are:
tacoma park Md
These are run by
youg kids no expierance they got rid of everyone that new anything
that had years with them to reduce there costs at the exspense of
there customers now. I would not use these location all others
in the area are great as far as I know.
I use to use all
locations and they have all gone down hill they are run by a ex con
that all he cares about is himself. All management has left
this company latley after serving many years but the owner has
checked out and left it to this ex con to operate.
 Jeff in
Wichita, KS Unpaid Damage
I am in Wichita Ks.
I had taken my Jeep Grand Cherokee in to have the transmission
serviced. Thay also said I should do the transfer case,& both
differential's so I did. When I went back to pick up my Jeep,I work
across the street annd left it. They pull up and my front bumper is
gone! Apparently the person was backing out of a parking space hit a
concrete pole. I had to pay the $200 dollar bill and was told to
take it to a Maaco store the owners brother owns. It is where they
send all there body work problems. I had just had my wifes car
service spending over $100. I manage a retail & service store, I
would never charge somone if I had damaged there product! I"ll never
go back for sure now.
in Pasadena, CA Stripped Plug
Against my better judgment, I went into Jiffy
Lube in May 2006 for just an oil change. I refused all of the other
recommended services. A few months later, I went to a EZ Lube
near my place of employment. They pulled my car into the bay and
soon reported that they could not remove the oil drain plug and that
it was stripped. They suggested I take the car back to Jiffy Lube.
Upon returning to the same Jiffy Lube that did
the work, I explained the problem. It took them three hours of
working on removing the drain plug before the manager gave up. He
told me that it was stripped, and he did not have the right tools to
remove the plug. He asked me to come back the next day. I did and
then waited another four hours.
They had to take my car out to a mechanic, who
welded a bolt onto the drain plug. Once the car came back to Jiffy
Lube, the manager was able to remove the drain plug.
I will never be returning to any Jiffy Lube
for service again.
 Kevin in
West LA, CA Transmission
I have a 2003 Subaru Outback. I took it to a
Jiffy Lube in West Los Angeles Ca. We had the Signature
service Oil change. A few Months Later I was driving an started to
smell smoke, I was a few miles from a subaru dealer so i drove
straight there. As i got close to the dealership my transmission was
slipping. When i talked to the Service Manager, his first question
was, "have you ever taken this car to a Jiffy Lube or like place" My
answer was yes and He told me his guess was that when we put the car
on the rack we would see that the Automatic Transmission Fluid
filter had been mistakenly taken off and put back on, the damage to
the filter in the process eventually led to the fluid leaking out
and ruining my transmission. This is exactly what happened. It cost
me a brand new Transmission and rental car fees coming out to over
$5,000. I hired an attorney and have been going round and round and
it does not look as if they will settle. Jiffy Lube says someone
else tampered with the car. The car had only 24,000 miles on it at
the time, i bought it brand new and the only place to ever touch the
car was the Jiffy Lube on Overland Ave. Los Angeles CA. In the end I
am out the $5,500 for the car repairs and money spent to the
Attorney a bunch of my time, I feel completely cheated and that
there is no recourse for the consumer in these situations, to add
injury to insult, their attorney is rude and nasty. What a great
business, Cheating Hardworking people out of there money and trying
to make them look stupid in the process.
Karen in Newport, KY Disconnected Sensor
I asked my daughter to have an
oil change on my car while she was borrowing it for a week. (Her
grandfather has hers for the week having new tires and other
services done on it as a Christmas present for her.) I got a
frantic call from her this afternoon, the car had simply STOPPED
MOVING.....4 miles from the Jiffy Lube where she'd had it
serviced. She called Jiffy Lube (Newport Ky)....waited over 1 hr
for the manager to call her back. He said he'd come and take a
look. She waited another hour for him to arrive. When he did
arrive, he stated that he had to wait for "headquarters" to call him
back and let him know whether or not they'd authorize a tow truck.
After almost another hour....."headquarters" told the manager to
tell my daughter that it was her problem...call her own tow truck
and NOT to bring the car back to their shop because it wasn't their
She called a tow truck and had
the car towed to a Pontiac dealer. It appears that Jiffy Lube had
failed to securely reconnect a sensor and that that is what cause
the transmission to stop working.
It's truly NOT the $150 towing
bill, or the $37.50 at Pontiac garage that bothers me in the least.
In fact, I'm more than happy to spend the thousands of dollars that
I plan to spend to sue this highly disreputable, neglegent and
arrogance bunch of crooks. What REALLY, I mean, REALLY makes me
angry is the way they treated my daughter. Leaving her stranded on
the side of the road in freezing cold temperatures.....because the
THINK they can get away with it.
It IS unfortunate that most
people simply can't afford to fight crooks like these. I'm aware
that I'll do well if I even recover the attorney costs, but the
pleasure of fighting these thieves will be worth! You are
absolutely correct that they DON'T care about customers for that
 Kelly in
Wharton, NJ Loose Change
im not a victim but as I read
these stories its like hearing same ol same ol. I hear many of the
this guy stole this and taht guy stole that. Like the lose change in
the ashtray. I hear it so much its expected out of 1 guy. Two ipods
have been stolen a GPS broken and $ Bills too. Everyday my friend
comes home and tells me of all the things that happen that day.
Blown tires. Excessive oil. Charging for work that hadnt been done
or even work done that wasnt needed at all. Workers and management
dont tighten bolts enough. Dont put enough fluids needed. They dont
do full flushes. Basically they only suck out the old fluids and put
in new. Not really flushing out anything. So those of you that think
you are getting quality work your not at least not in the morris
county nj jiffy lubes. They only do have of what is required and
charge you for full work.
Employee Sex Discrimination
Im not exactly the victim but i
know of 2 victims. Both of which work at jiffylube. My friend is the
only girl 2 ever work at this jiffylube. She called up asked for an
interview regarding an ad in the local newspaper. I heard the
conversation and she was told that they would start her at $6.75 and
bumped up to $8 and change after completing the required computer
training. Only because of her experiance. She went a year at Lincoln
Tech but had to stop going due to lack of funds. Worked at a garage
in her home town and she had started doing the school at
home schooling for automotive repair. She stated and a week or so
later she completed that training. She asked about the raise and was
told she when she gets put on hoods, she would recieve her raise.
Time passes I have her ask again when she has started hoods, her
reply from them was when u can handle hoods on your own. Again more
time passes and she was doing hoods on her and was still not getting
her raise. Weeks later she finally got that raise but it was for
only $7.50/hr and not the $8 she was told. In that time waiting for
this raise 3 new people had started working their 2 boys from
lincoln tech. Both had only school training but yet they were
started at $8/hr. Then another boy with no experiance at all and
didnt know anything about cars was also started with more, $7.50/hr.
Now recently a new guy started and he was started at $8.50/hr and
that is, $ .50, more then their longest employee of 1 1/2yrs gets.
Rumors were sprending that non of the men wanted her their. This
included management. She was told from one source who didnt have a
problem with the fact that she was a girl. As told by him to me and
her, Management and co-workers were giving her problems on perpuse
in hopes she would just quit. Yes they have in some ways been
hassling her. She was accused many of times of stealing from
customers cars. Even cars she had no contact with. S he was only
person on 2 or 3 occassions 2 empty out her pockets but no one else
was told to empty their pockets. Co-workers have stolen many things
even before she started working there but she is the only one who
gets accused. Now the latest one is the hoody. She was told that if
her jacket was warm enough that she could where a turtleneck but not
a hoody. Again other co-workers where them too from time to time
but, and she asked them all, non have been told they could not wear
them. Pattern her is bias because she is a girl. We noticed it even
before she was told by one co-worker.
The other victim here is another
employee of jiffylube same one at that. He had his car done by them.
Got a flush and all the works. Next day, on the highway his car
caught fire. He couldnt get the fire out and it exploded.
Appearently they didnt tighten the bolts on the gasket and the oil
leaked badly. Leak started the fire and then his car exploded from
the fire. I have to ask him for all the details but basically it was
from neglect from the management and co-workers. They had all worked
on his car.
Marc in Livingston, NJ Low Tire Pressure
My wife took our Honda Pilot for an oil change to the Jiffy Lube
Service Center #1558, located in the Sears Auto Center at 1
Livingston Mall, Livingston, NJ 07039. We live in the town of
Madison, about 5 miles away. On her drive over to Livingston, the
low-tire pressure sensor came on. Upon her arrival at this Jiffy
Lube, she requested an oil change and told them the low pressure
sensor came on and asked they check the tire pressure. There were a
couple vehicles being serviced in front of hers, so they told her it
will be ready in about an hour. She went into the Mall to shop while
they performed the service. About 45 minutes later she returned and
the car was ready. She reminded them about the low tire pressure and
they said they filled the tires to 32 psi with air, just like they
marked on the receipt. She got in the car and the warning light was
still on. She again told the technician, who then insisted they had
filled the tires and that the low-pressure indicator must be
malfunctioning. She came straight home and told me, and I went
outside with my tire pressure gauge, and sure enough each tire was
down 8 psi (to 24 psi or 30% low) from where it should be (32 psi).
I called the Jiffy Lube service center and asked for Frank Huges
(listed as the manager), and he was not there. I informed the person
that answered the phone about the problem, and he said to bring the
vehicle back. I told him I was taking it to the service station
around the corner to fill the tires with air (at no charge), and
that driving back to Jiffy Lube was a waste of my time and money,
and they did not perform the service that they said they did. I took
it to the service station around the corner, filled the tires to 32
psi, and the low pressure indicator immediately turned off. I hope
Jiffy Lube actually changed the oil and filter, and checked and
topped off the fluids, like they also said they did.
Cheryl in Billerica, MA Oil Filter
I went to the Billerica, MA. Jiffy lube
for an oil change on October 2006 for my 1999 Camry and right
afterwards the oil indicator light started coming on. I called and
they said bring the car in and never told me not to drive it. I told
them due to my work schedule would not be able to come in until a
few days later and they said to bring it in then. two days later the
oil drained out of the oil filter because it was hand tightened.
They sent a regional manager to look at the car and he said oil pan
was loose and it leaked through that. He denied any oil coming from
the filter and said it was not cause by their work.
The car was running fine and never had a
problem until they did the oil change. The manger lied to their
corporate customer service about sending a person with an offer to
visit me at work and check things out.
The regional manager of Jiffy lube came
out and hand remove the filter without any tools and then with a
wrench tightened the pan screws and said it was the pan that caused
the problem. Promised to send a mechanic to review the engine before
making any assessment. 8 weeks later that didn't happen and only
after calling their customer service was told the claim was denied.
My family and all my friends will never
use any jiffy lube for oil changes from now on. They should stand
behind their work if they caused damages.
Peter in Stone Mountain, GA Missing Bolt
It would be hard for me to be more
dissappointed in my service experience at Jiffy Lube:
(#1.) One of the six bolts that holds my
front skid-plate (which has to be removed to install the oil
filter) on was missing (I have a digital picture to verify). I
knew that they had been there before that since I had just installed
a front bumper guard, and tightened them all down.
(#2.) I also noticed that the splash
guards on either end of the front skid-plate were not reattached
properly. I went back to the store, and asked them to look for the
missing bolt which they were able to locate.
(#3.) I moved the vehicle last night,
and noticed a small puddle of oil where the front of the vehicle had
been. I relocated the vehicle so that I could get a lantern
underneath it, and noticed oil leaking from around the oil plug (I
have digital pictures to verify) which spun freely when I checked it
for tightness. It would have spun free at some point during the
next few times that I drove it... Once the oil drained out, my
engine would have burned up shortly after that.
I subsequently tightened the
oil-plug, and removed the skid-plate to check on the oil filter, and
check all of my fluid levels.
* I want full refund for the
"Signature Service" fee, and I would like to be compensated for
another oil change/vehicle check at an authorized dealer.
** YOU HAVE LOST A CUSTOMER FOR LIFE!
 PB Rear End
My last 2 oil
changes have been at Jiffy Lube. 2 different stores, at 2 different
times. I was wondering why I was hearing a noise in the rear end.
Got under the car, and checked the fluid. Removed the plug (a real
strain to remove, extreamly tight) just far enough to see if it was
full to the mark, oil started to gush out of the opening. Put the
plug back in. Went to each of the Jiffy Lube stores, asked if the
rear end fluid was checked during service. Was told,( YES), If that
is the case, then why was it so hard to open, and WHY was it over
full, Answer, Ford did the last real check, just before I bought
the car. I don't mind paying for a service, if I get the service,
But to have 2 different stores shaft me, not the sign of a good
thanks those whom have shared.
all i want is an oil change...
not a hassel...
it's good to know jiffy lube = not reliable
Thurmon in Alexandria, VA Concealed Damage
On 10 Nov 2006, I brought my 2004 Infiniti G35 Sports
Coupe to the #1104 Jiffy Lube for the Signature Service. Upon
completion, I was advised that the coolant level was low. I went
next door to the gas station to purchase coolant, and then filled
the reservoir. While doing so, the cashier came out to see if there
was anything wrong. I mentioned that I was filling the coolant as
advised, and she left. After I closed the hood, I noticed that the
driverís side no longer aligned properly. After taking the car to
the Infiniti dealer, I discovered that the air cleaner restraints
were missing, and the bolt was sheared. I went to the Jiffy Lube
duty manager, who claimed that the car came in with the missing
parts and the sheared bolt. I left, recognizing that I was going to
get nowhere with my claim. Included with this complaint and claim,
is photographic evidence of the damage, receipts for parts and labor
to restore the air handling restraints, and copies of the most
recent (and only) service records for my vehicle. Note that the
only servicing has been by that same location.
I have been a patron of that location during my 3
years living in the area, including my prior vehicle, a 1990 Nissan
300ZX. I am surprised by the apparent attempt on this or prior
service visits to conceal the damage to my carís filter assembly.
In my prior experience with my 300ZX and my initial experience with
this vehicle, any such discrepancies would have been shown to me
either during the service or immediately after it was completed to
assure that I could address the problem.
I am extremely disappointed in this change of
professional behavior and expect it to be reversed. That is the
first of my expectations. The second is to be reimbursed for the
cost of the damage, which totals $138.20.
 Emily in
Portland, OR Patronizing
I went to Jiffy Lube #1004 on
Barbur Blvd. to have a routine oil change performed in November,
2006. They had a banner outside of the location advertising a
special $22.99 signature oil change, so I wanted to take advantage
When I pulled my car up I was
instructed to go and wait inside. After a few minutes they called me
back to a computer in the shop next to my car. The attendent was
very pushy about me getting synthetic oil put in my 2003 VW Jetta,
even though I told him that the dealership had told me numerous
times that it wasn't a requirement for my car, my engine is only the
2 Liter, 4 cylinder. He eventually talked me into it, and I felt
very pressured and very upset. After he told me that the synthetic
oil was an additional $29.00 I was even more annoyed. He then told
me how I had a brake light out and I said, "I'll take care of that
myself later." I was also taken into the usual speal about how I
needed to change my air filter and my cabin air filter. I declined
the service since the VW dealership told me that I only needed to
change the air filter at my 40,000 mile service and the attendent
made me feel even worse about that.
The oil change took only about
15 minutes, but I was very upset by the end of it. When I got in my
car I realized that they had not even vacuumed the car or washed the
windows, which is part of the service I paid for. I also checked my
brake lights after I left to see if one of them really was out, and
surprise, no light was out!
Overall, I was very disgusted
and decided that I would call the Jiffy Headquartes and file a
complaint. The person I spoke with was very helpful and friendly and
started a claim for me and told me that the manager of the Jiffy
Lube I had visited would be contacting me shortly.
I received a call from Ash, the
Manager at Jiffy Lube the next day. He was very defensive about all
my compaints and was very patronizing. When I told him that the
majority of the people I had spoken with about their visits to Jiffy
Lube felt that they were continually being hassled to buy parts or
extra services they don't need besides a regular old oil change, his
response was, "I can't feed my family by just doing oil changes all
day." Unbelievable!!!! So, basically the only way you can make money
is by pushing people to by unnescessary things. He was totally rude
and really gave me no apology to the way I felt I had been treated.
He offered to have me come back to the shop and have them vacuum my
car and clean the windows, but that's not the point. It's the
principal of the whole thing. When you tell someone that you are
going to do something, you should do it. Why on earth would I want
to take my car back to that awful man?
I now have another call into the
Jiffy Lube headquarters to file another complaint about the rude
manager that spoke to me. I guess we'll have to see how it goes.
Needless to say, I will NEVER be taking my car back to another Jiffy
Lube again, especially after reading all the horror stories on this
 Barry in
Sandy, UT Transmission
Thank you for providing the Jiffy Lube web-site. I was able to
air my experience last April (Experience
213: Barry in Sandy, UT) and am just now going to court over the
matter. I won't put you to sleep with an accounting of the details
of my case. The evidence and expert testimony that will be presented
is pretty clear cut in regards to JL being at fault. I'm not an
attorney but, I work in and around court/legal matters all day long
and I'm not too concerned about the outcome.
Although,....in addition to the expert testimony and exhibits, my
attorney and I would like to put on some evidence (that the court
will allow) about the lack of training provided or expected of the
Jiffy Lube youngsters working on cars. I know how much training the
average 17 year old JL employee gets before being sent into the pit
with a wrench.... and you do too. It's scary to consider this
alongside the fact that an engine or transmission replacement can
cost many many thousands of dollars.
I think you have made a good decision about confidentiality and
your web-site.....the number of current/former JL employee's posting
is indicative of how valuable that is to the over-all goals of your
project. However, if you know a person having direct knowledge about
standards/practices/policies regarding hiring (previous experience
with cars) or formal training of the technicians that would be free
from any negative consequences associated with providing me with a
written statement or affidavit...... it would certainly be helpful.
Keeping in mind that I'm familiar with the rules of civil
procedure and have organized/prepared fairly well....... if you have
read my experience and have any advice or specific insight to share
with me as I prepare for Adams Vs. Lube Management; I would
appreciate it. Of the dozen's of professional mechanics I've talked
with.....all of them have stated that Jiffy Lube is crazy not to
settle and are incredulous that Jiffy Lube would see "blind denial"
as a viable and rational strategy in this instance. I feel the same
way. Do you have any thoughts about this?
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