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Tell others about this website.
 Sam in
Gainesville, FL Stealing
I can't tell you how bad this annoys me...
Saturday April 16th 2007. Took my Car to Jiffy Lube in
Gainesville, Fl (Archer Road Jiffy Lube). Just before exiting my car
I took note of how many quarters were in my change bin. There were 5
quarters along with some other change. I got back in my car and
looked at the change bin and sure enough, all 5 quarters were gone.
I didn't count my other change bin but I have a feeling money was
taken from it also.
 Rich Wrong
Went to have differential and transmission lube changed on my
2002 Jeep. I was told they could not change differential oil but
could change transmission oil with what they called a state of the
art oil exchange machine. After about 20 minutes they brought my car
out and said they couldn't use the machine but pumped my fluid out
and in three times and assured me it was just as good. After I paid
I noticed that the mechanic listed my mileage as 152,093 when the
car has 52,093 miles. I went back in to get the mileage changed. The
mechanic had to get the manager, Chou Yang, and he tried to change
the mileage. His computer went down and he promised to change the
mileage and have a new receipt for me the next day. I went to the
store two days later and the manager was not there and the mechanics
knew nothing. I asked them to have Chou Yang call me. On 4/12/07
Yang had not called me and I called him. He said the only way to
change the mileage was to credit the existing receipt and write a
new one. He said he is always there and will do it when I came in. I
went to the Jiffy Lube at lunch time and he was not there.
Boycott Shell Oil Brands
Since the parent company (SOPUS) doesn't
care about its customers, you can do more than just boycott Jiffy
Lube & Shell. They also sell additional products well known to most
consumers. Pennzoil, Quaker State, The Outlaw, Snap Products, Gumout,
Slick 50, Blue Coral, Axius Products, Black Magic, Fix-A-Flat,
Westley's, Rain-X , & Medo Products. Many of these products
make claims that they can not substantiate. Slick 50 for example,
was proven by the FTC to be a fraudulent product. SOPUS still sells
it through out the US with out any regard for the consumer.
 Betsy in
Houston, TX Radiator Cap
They did not place my coolant cap
back on and I nearly burnt my engine out completely! I can not get a
hold of the office now as I am attempting to get compensation for
the fluids and cap I had to purchase (which was discovered just in
time). Also discovered during the fiasco, they quite possibly did
not cap of my fluids during my routine maintenance with them. Will
never go there again. Visited store on Holcombe Blvd. in Houston, TX
 Kerrylin NBC
as a result of watching this
video, I will no longer be a customer of Jiffy Lube
 Employee in
at Jiffy Lube #656 in Sacramento for 1 yr and 9 mo. I liked working
there due to my extensive knowledge of working on cars handed down
from my father. I have dealt with, unruly customers and a variety of
other situations. I can openly admit that when I once performed a
transmission flush, that I forgot to fill the engines crankcase with
oil. I caught it after about a minute or so. No damage incurred,
thank goodness. When the new manager had come on in October of 2003,
it wasn't three days later that SOME ONE (and I tried to plead my
case here) ran at the mouth and made an ethnical slur at the
manager. I took the heat for it and was terminated. I got a job down
the street at a tire shop and while on break one day, I went to a
local fast food place and then went to my old work to say hi to the
Assistant Mgr. and anyone else who I might have known while working
there. The new manager sees me eating my lunch and tells me to
leave. I tell him I am not bothering any of your customers, why
should I? He goes back in the bay and grabs a hood prop rod and goes
over to my car threatening to smash my windshield in if I don't get
in my car and leave. Not wanting my 1992 Caprice to have any damage
done to it, I complied. Then he takes the rod and holds it like a
bat as if to swing it at me. I tell you this manager needs to be
relieved of his duties permanently because of his hot tempered
attitude. I have several people who can vouch for my hard work.
Hopefully, I can have the opportunity to work with this company
 Donna in
Minnesota No Oil
Feb. 05, I drove across the
country and had my oil changed at Jiffy Lube in Minnesota. When I
got to Gig Harbor, WA. four days later, I was low on oil, which is
odd for a Camry that runs perfectly. They will top you off for free
if you have your oil changed by them, so I called the local shop.
I went to Gig Harbor Jiffy Lube and they told me my engine was dry
and I needed a valve job ($2,000!!). I showed them my receipt from
MN and told them I had just had this work done four days ago and my
car was fine then; their employees must have not tightened the oil
cap in the bottom of the tank and that caused me to lose my oil.
This is my fourth Toyota, meticulously maintained, I knew something
was very wrong. Just doesn't happen.
Of course they said, no, it was
tight. My valves just
happened to go after they worked on it.
I filled the oil and kept it full, and my car is actually okay. So,
they didn't do the job right the first time and ran my oil down to
dry. Then they tried to scam me into $2,000 worth of work that I
Seems endemic, not just CA.
 RW in Simi
Valley, CA Air Filter
the Jiffy Lube Store near on E. Los Angeles Av., near First St in
Simi Valley, my wife had an experience. We have a 2003 Maxima, and
during the service the attendant removed the Air Filter and then
walked around the far side of the car out of my wife's view. Then
came back and informed her that she needed a new Air Filter.
Filter is in an enclosed plastic shell, where the Air Filter itself
is encapsulated and protected from any access unless the element is
removed from the car. It doesn't even have any direct (straight)
access externally with the baffles in the plastic shell. There was
also no debris in the plastic shell that could explain how a
puncture may have occurred.
refused and brought the car home. When I removed the Air Filter it
had a finger hole pushed into the paper element tearing the
element. This was a very obvious intentional damage by the
anything that I can do to warn other consumers of the continued
fraud being perpetrated by this company?
 Darrell Laughed
Hello,I had went to Jiffy Lube.I had slippped and fell,all I got
was laughed at and not even a sorry.I will never go back there.I
also had to pay for the oil change.
 Sophorn in AZ
I just moved here to Arizona last
July of 2006 and didnít know anyone at the time. Of course, the
story goes stupid me decided why not take it to Jiffy Lube since
itís just down the street from work (been serviced twice). Not even
two weeks of my second visit of oil change I notice every time I
starting my car the maintence light would flicker off and on for a
few seconds and disappear as I started to drive. Well, I thought it
was just a fluke or something and didnít think at the time to even
acknowledge it. Two weeks later as Iím driving half way home on the
highway the maintence light came on and this time stayed. I decided
to exit off the next exit and will need to take a look at it. Well
as I discovered there was hardly any oil and what was left on the
dipstick was black oil which I believe they never bothered to do the
oil change. Not only that, as I refilled/replaced my engine with
some oil I could hear and see the steam coming out from my engine.
Now let me tell you JIFFY LUBE is
#1 in my category of
never to step foot in again. I still retain their receipted as of
 Andy in
Cupertino, CA Engine
I went to Jiffy lube at 2
afternoon to get an oil change for my BRAND new subaru impreza. I
will regret this. Later that night, i decided to drive to my
relative's house which was only 10-15min away. at about the midway i
noticed a burning smell in the car, and my first reaction was that
it is probably from the outside. i swiched the fan to inside and
noticed the smell worsen. when i popped open the hood, there were
smokes coming out of the car. i quickly contacted subaru and got a
tow truck back to my dealer's place. i contacted jiffy lube and
spoke with the manager who said he was the one who changed my oil
and said he noticed a little bit of oil that was spilled but it was
nothing serious and told me the oil will burn off in couple days as
well as the smell...After i went to my dealership they told me that
alot of oil leaked into the exhaust and the heat shield...this will
be my first and last time going to jiffy lube.
in Northridge, CA Too Much Oil
On December 26, 2006, I took my Volkswagen
Jetta to Jiffy Lube #3243 in Northridge, CA, for an oil change
service. According to the receipt they put in 6.5 quarts of oil. But
according to the specifications from Volkswagen the oil capacity of
the VR6 engine is 5.8 quarts. On January 11, 2007 (about 300 miles
after the oil change) the check engine light went on so I made the
first available appointment at the VW dealer for January 15. I was
told that there was an extra half quart of oil in the engine,
resulting in the failure of several components. I also incurred the
cost of $50.00 for a rental car while the Jetta was being repaired.
I talked to Carlos, the Jiffy Lube manager,
several times between January 16 and 18. On January 17 I faxed him
the estimate from the dealer and I called on January 18 to make sure
he got the fax and he said he didn't get it, so I went in and
delivered a copy of the actual receipt. (It turns out his fax
machine was out of paper.)
Carlos said he give the receipts to the
district manager and that the district manager would call me.
After not hearing from the district manager I called the
Heartland Automotive Group (the franchisee) office in Omaha on
January 23, who said to call the Jiffy Lube corporate office in
Houston. I then called the corporate office in Houston and was told
that the district manager would call me within 48 hours. About 2
weeks later I heard back from the district manager, who tried to
blame the problem on a dirty air filter despite that the Jiffy Lube
receipt said that the air filter was OK.
I filed a complaint with the Department of
Consumer Affairs' Bureau of Automotive Repair and eventually got a
full reimbursement for the damages incurred. If you live in
California you should really use their services if you've been
 Scott in
Troy, MI Wrong Plug
Last week, I went to a Jiffy
Lube in Troy, MI (I recently noticed another complaint about this
same shop.) They did a standard oil change. That night, my car
started dripping oil. I took it to my dealership a few days later.
The dealership told me that the Jiffy Lube had replaced my drain
plug with the wrong plug! If everything went well, they could
remove the bad plug and simply replace it with a new one. But were
doubtful that it would come off easily. If removal of it stripped
the threads, then they would need to replace the oil pan. (Total
cost: $477.00) Luckily for me, the plug came off without damaging
the threads. But this could have been much worse.
I still wonder... How on
earth could they have replaced the wrong drain plug?
 Brian Oil Filter
Took a 2002 Nissan Altima in for a
standard oil change. Drove it home 10 miles(verified by receipt and
odometer) and the engine threw a rod. Completely ruined. Had the
manager come out to the residence and look at the car. He produced
an oil filter( off the car? I donít know because I didnít see him
physically remove it). The filter looked old to me and had a little
oil in it that looked old to. What is worse is he apparantly took
the filter with him because when I had the car towed to Ford the
mechanic said there was no filter. Why did he take the filter?
Speculation on my part but the mechanic agreed it was fishy. Jiffy
Lube has denied my claim stating there is no proof they caused the
damage. Nice day for a quick oil change turns into thousands of
dollars to replace an engine. I will tell everyone I can find to
never use Jiffy Lube.
 Niki in
Gresham, OR Oil Filter
Total nightmare. We drive a 2006 Kia Sedona
minivan. We went into the Jiffy Lube in Gresham, Oregon for a
standard oil change. Upon leaving the station, our oil light came
on. We pulled right back in and had the manager check it out. He
told us it was fine. We did not trust this so we drove straight to
our Kia dealer-at which time the check engine light also came on.
The first thing the dealer noticed was that Jiffy Lube had
overfilled the van by a quart. They drained that off but the lights
were still on so they ran the sensor check. The end result was that
Jiffy Lube had thrown away the inner pieces to the new oil filter
and our engine was getting NO OIL AT ALL. The dealer feared that we
had ruined our engine and informed us that it was not covered under
warranty since it was Jiffy Lube that did it. They ran more tests
and determined that there was no engine damage but charged us 80
dollars for parts/labor. We took our claim back to Jiffy Lube and
they refunded the original oil change ($34.00) but wanted to give us
an "in store credit" for the 80 dollars the dealer charged us. I
threw a fit and told them they almost ruined a brand new car and the
manager finally took cash out of the register and paid us. The
entire time all they cared about was not having to pay our bill and
kept telling us we should have driven the car back to them to be
fixed rather than have the dealer do it. Had we done this, our car
would be in the scrap yard right now. Worst company I have ever
 William Oil Cap
Had oil change on 4/30/07,
drove very short distance to home. Spouse drove the car on April 1
about 25 miles and complained about oil smell. Oil cap was sitting
on radiator, oil all over inside and on the engine. Dip stick
showed no oil, but took only two quarts to refill. Donít know if
there is any damage. Spouse to go back to store today to complain
and see about getting engine compartment cleaned.
 Robby In
Burbank, CA Engine Smoke
I went to the Burbank Jiffy
Lube, located at
107 S Victory Blvd,
Burbank, 91502. I went there out
of convenience. My trusted mechanic was closed as it was Sunday. I
was at about 4,900 miles and I was planning a trip, later in the
afternoon, of about 100 miles, so I decided to go to Jiffy Lube.
My car is a 2001 Honda Accord. It has had every necessary
maintenance (scheduled, oil changes, brakes, filters, fluids, fuel
system, etc). It is (was?) in perfect running condition; I had never
had an issue. NEVER!!! It has just under 70,000 and Hondas are known
to last into the multiple hundreds of thousands (100,000s) of miles.
So I went and I was offered all sorts of services. I was even told
that I needed to rotate my tires. All four or my tires are brand
new, only months old. I should have known then. The man in charge of
greeting and talking to people was charming and nice, but he did not
know how to spell R-O-B-E-R-T.
He was entering the data about my car into the computer. 2001...
Accord... automatic... etc. He then asked me, ME! what type of
engine I had. Should he know that if he is to opperate on my car? I
should have known then.
Anyways, after the offers and the entering of data, I opted for the
most expensive, synthetic blend. I did this because it is better for
the car and because I wanted to used as little petroleum products as
possible. An hour later, it is done and I leave. The car should be
in perfect condition and at its prime.
Here is where it gets good; bad. When I got home, I smelled a
strange smell. It smelled like burning plastic or rubber or like a
car over heating. So I jumped in and unlatched the hood. When I
opened it, smoke spewed out of it, like a smoldering campfire. My
god! This is not MY car! My car has been meticulously maintained! I
was frantic at this point. I called them; I told them that what had
happened, thinking it would be of concern to them.
That was not the reality. I went back and they minimized it. They
acted like it 'happens all the time.' Smoke from an engine is not an
okay thing; it is a great indicator of something seriously wrong.
They claimed that it was simply oil that had leaked on the outside
of the engine and told me that they had cleaned it off, so I left.
When I returned home, I opened the hood.
More smoke than before rose up from my engine. I was nearly in tears
I was so angry and frightened for my car. "What have they done?" I
thought to myself. So I called them; this time I wasn't so nice. The
man who answered the phone, Martin, gave me explanations in
'technical' car terms, most of which I didn't understand. My guess
is that that was his intention.
One was that they got oil in the exhaust system. He said this so
non-chelauntly; as though it were a fact of life; not their concern.
Another was that it was simply "rinse." Rinse, a water solution was
steaming from my hot engine. Any minimal amount of "rinse" would
have evaporated within seconds of the engine heating up. Did this
man think I was a complete idiot.
I will be going back, but only after a trip to MY mechanic. I want
this problem fixed before it turns into a BIG problem. I will get
ANOTHER oil change; I do not trust that they put in synthetic or the
right type of synthetic or the 'PLUS' synthetic that I paid extra
for. The oil filter that they put on was of a generic brand and
unknown quality. I will expect a refund from them for the full
amount of the oil change. I will demand reimbursement for an
inspection by a real mechanic (minus the other oil change). I will
never, ever step foot in another Jiffy Lube.
I do not recommend that anyone who reads this ever goes to a Jiffy
Lube or any other chain like it. Go to a mechanic that you trust;
one that you wouldn't think of watching the whole time.
 Keith Bad
I had been a happy customer at
Jiffy Lube for years at the Roanoke, VA stores up until now. On
Sunday January 28th I went to the store on Peters Creek
Road at about 4:45 PM , to have my oil changed. The store is
schedule to close at 5:00 on Sundays. All of the bays were empty and
there were three workers leaning on the counter drinking coffee
doing nothing. I pulled up to one of the bays and a worker walked up
do me and said that they were having computer problems and could not
do oil changes.
You do not need a computer to drain
oil, fill the crankcase and replace the filter. I feel that these
guys were just too damn lazy to do the work since they were going to
close in 15 minutes. I do not think that I will go back to Jiffy
Lube again. There are just too many other oil change places to go
that want your business.
 Hector in
Hamilton, NJ Greedy
My issue with with certain Jiffy Lube
franchise centers are that they vary in oil change prices. The one
oil change center on Rt. 1 in Hamilton N.J. had the audacity of
charging me for some made up premium service, of which was nothing
more than the synthetic oil service. However, this franchise owner
try to convince me that it was yet a better grade service. Which was
nothing more than a bunch of lies. Afterwards, I reported this
franchise center to the corporate office. They in turn responsed,
"well we'll look into your matter. Although, we have little control
of the individual Jiffy Lube franchise owners charging fees. " I
then responded in saying that this a very important piece of
information that should be clearly stated in ALL forms of business
solicitations to the customer, and not to be told after the fact.
Unfortunately, I witnessing such undermining acts of greedy business
acts more and more. I've recently experienced yet another similar
act with a local Aamco transmission service center. It's very sad
and disconcerting to see how these companies are getting away with
cheating their customers every day. I think 60 minutes should host
such a story. I'm sure this happens all over the country.
 Danny Not A Victim
I never got to be a victim.
I've never been to Jiffy Lube. I decided to try them. I went into
the office and was ignored for 15 minutes. Two employees behind the
desk. finished what they were doing and walked right past me with
out a word.Not so much as a "Hello" or "May I help you?". So I left.
Maybe that saved me from having to post here with a real problem.
 TS Oil Filter
I drove to the door and waited until a so called attendant came out
and spouted off a bunch of specials, mostly involving car wash. I
stated I wanted only an oil change and filter. Leave the car running
and step into the office he said. A half hour later the car still
running he moved it to another door, checked the windshield wipers
and in a few minuets finally moved it in and began changing the oil.
He had said they didn't have the weight oil I wanted---10-40, so I
settled for 10-30. Then came the air filter pitch and said to
be really bad. Looked fine to me as I had replaced it a month ago.
After another 15 minuets the desk clerk said $35 please and another
speal about car washes. I paid and went outside while they looked at
a big puddle of oil under the car. They drove it around back and in
again (still pouring out oil). Now a couple more reliable looking
chiefs (from somewhere) began looking also. They said the oil filter
they put on was leaking (bad connector on filter). While they were
distracted some where else I looked at my old filter and their
filter, they were not the same number. After a while they figured
it out and replaced with the right one. On my ticket it stated
Penzoil oil and filter. I have no idea of what the bulk oil was but
the filter was unreadable. Not the familiar yellow Penzoil
filter. Was not the type of Jiffy Lube I had been accustomed to.
 Danielle Drain Plug
Short and simple they didn't screw the oil drain plug all the way
on. I broke down in the middle of the desert and had to be towed
almost 150 miles. That was the first and last time I will be using
Brandon in Columbia Heights, MN Too Much Oil
I brought my
truck into a jiffy lube in Columbia heights MN and had a basic oil
change done, I had a coupon for $19.99 for a standard 5 quart and
filter change. I left and went to a friends and realized they over
filled it by a quart, so I returned and the drained roughly a quart,
it was fine. So roughly 2500 miles later I return to another jiffy
lube in st.louis park MN tell them the story about the experience in
Columbia heights They shook their heads called them idiots. I got
the basic oil change $44.00 this time and I left. Got home checked
oil what do you know? a quart over so I got receipt to call them and
I noticed they even charged me for the extra quart. I had them drain
it and refund the $3.22 extra.
 Scott No Oil
As usual I took my car to JL for an
oil change only this time I had them flush the coolant as my dealer
said they noticed rust in the fluid when they replaced my starter a
couple of days before. They drained the oil, flushed the coolant,
re-filled the coolant, and sent me on my way. After driving home a
couple of miles and then over to my mothers house to run some
errands for her I noticed valve noise while leaving her driveway. I
looked down and saw a oil light. I popped the hood, pulled the
dipstick, and nothing was on it. I motioned the neighbor over to
verify. I went back to JL just around the corner and the Asst. Mgr.,
Mike, confirmed this. He put oil in and offered me 15 dollars off my
next service. I contacted JL corp. and was told to take the car to
the dealer where it was found to have ďbottom end scoringĒ at only
32000 miles. JL sent a ďthird partyĒ to inspect and said there was
no damage. Claim deniedÖ.after 3-4 miles driven with no oil. We are
going to court.
29 March 07
talked to jl hq today and now they refuse to pay the $250 inspection
fee AND cancelled the rental car retroactive to the day I picked it
up! The jerks got balls.
Victim in Woodbridge, VA Bait & Switch
I have been a long time
Jiffy Lube customer, I like my cars very much and take great care to
keep up on maintenance and repair. I always go to the same JL shop
in Woodbridge, VA... recognize the employees, etc. I had a basic 5
quart oil change mid-march ($50), the technician pressed a coolant
flush, so I finally said Id get that later. 2 weeks later I went
back to get the coolant flush, this time I brought a coupon for $5
dollars off any service, which I got online (I am a jiffy lube
"special promotions" member). The coolant flush was $90, and then I
got talked into a belt replacement on a Jeep, another $80. Total
time to complete these services was only about 15 minutes. When I
presented the coupon upon checkout, the cashier said that was for
0il changes only...then got the manager after I asked for him...he
very quickly said no as well...$5 off oil changes only. They would
not give a long time, loyal customer...who had just dropped roughly
$220 in 2 weeks at the same shop (not to mention how much over the
year) a five dollar break..with a valid coupon. As I was leaving,
one of the service techinicians (who must have overheard this),
walked out and handed me a "customer loyalty card" for 5 dollars off
any service performed, he said. I said thanks. Later, i took a
closer look at my receipt and card...in fine print it said "for oil
change only". What a scam...watch out for the bait and switch!!
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