Stephanie in Humble, TX:
I took my 1991 Toyota Tercel to Store #1884 at 1900 FM 1960
EAst Bypass in Humble Texas. Well for some reason they decided to
take part of my air flow system off. When i realized my car wasnt
sounding right i looked under the hood and found the part off. I now
have to change my air filter and clean it out. Pus they didn't even
put the air filter box on right. Paid 50 bucks for rotten service.
 Kelly In Santa Monica, CA:
Sunday, I took my car to Jiffy Lube in Santa Monica,
California to get an oil change, all was well. Tuesday night I had
gone to a movie after work (I commute 40 miles one way). On my way to
the movie, I noticed smoke around my car, but assumed it was someone
else, since I had just gotten an oil change and pass smog with flying
colors every year. I went to the movie, had some dinner, and when I
started the car to drive home, I saw the oil light come on. I made it
around the corner to the gas station and thought it was strange that i
would not have oil, but I decided I needed a few quarts of oil. A very
nice man noticed the young girl with the hood up and offered to help
me. After pouring the first quart in, a river of oil started to flow
out from under my car. JIFFY LUBE HAD NOT TIGHTENED THE OIL CAP, the
cap shimmied off. By midnight, I had been towed 40 miles across town
to my house and then had to get towed to Jiffy Lube in the morning. I
was offered a free oil change certificate and told that they were
embarrassed. I was just lucky that I didn't try to drive my car home.
Being stranded on the freeway in LA is the last place I want to be.
Thanks Jiffy Lube jerks!
 Bill: Payment
I had my oil changed in about 20 minutes at store #1475
yesterday on June 3rd and the total cost was $59.21.
However, the credit card machine was not working. After about 5-10
minutes, the customer service representative had the manager, Scott
Sutton, come help. Scott proceeded to take another 5 minutes in
trying the same thing, but the credit card machine still did not
At this point,
Scott told me that I would have to pay another way. I explained
that I did not have any cash or checks on me, and asked to be
billed. Scott told me that this was not possible, and that I must
pay now. He asked me to write my credit card number down on a sheet
of paper, and to leave that with him. I explained that this was
impossible, as I was not leaving my credit card information on a
sheet of paper.
asking to be billed, Scott told me that this is impossible, and that
he must receive payment now. I have now been at the store a total
of 40 minutes, so I explained to Scott that a business decision
should be made, because Jiffy Lube was in danger of losing my
business and my wife's business forever over a simple bill of
$59.21. Scott stated that he did not care, because he must have
payment today. He said his boss made the rules, and this was the
rule. Scott told me that his boss was unavailable.
Since Scott would
not bill me, I drove my car to a Bank of America and was followed by
another Jiffy Lube employee. I then withdrew $60 from my account
and gave the cash to the employee who then gave me $0.75 to complete
the transaction (I did not care about the $0.04).
Now, is this
standard procedure for Jiffy Lube in treating customers? Due to the
fact that Jiffy Lube's system was down, Jiffy Lube inconvenienced a
customer for over 20 minutes, and then had him drive to an ATM to
pay for the service. Quite frankly, it was the most unbelievable
display of customer service I have ever seen. Since I am in
marketing myself, I tried to explain customer service to Scott, but
he would not hear it. I even explained that my wife had spent over
$350 (I looked it up in Quicken) at this store, and this repeat
business was now in jeopardy, but it did not matter to Scott.
Again, Scott always explained that his boss was the one that made
I should also
mention that when I was leaving the store to go to the ATM, I asked
Scott if I could perhaps have a discount for the inconvenience I had
suffered, but he promptly stated no.
Needless to say,
this was an amazing experience. It is unfortunate that Jiffy Lube
has lost my repeat because of it.
 Stephen in West Springfield, MA:
Hello: I am a victim of Jiffy Lube's
negligence............In a nutshell, Jiffy Lube #2561, West
Springfield, Mass service my Toyota and did not check the oil level
in the differential as evidenced by the "N/A" on the receipt for
differential oil check. They obviously thought the car didn;t have
a differential because it is a front wheel drive. Two months later,
with no leaks noted on the receipt or evident at the time it locked
up, the differential locked up on the interstate and an accident was
narrowly averted. Two different concerns have evaluated the car and
state that the differential was out of oil -- that is why it locked
I have written Jiffy Lube #2561 and Jiffy Lube
Headquarters in Houston -- a month ago exactly, and have had
no response. Jiffy Lube is obviously
ignoring this case. I am having the car repaired at my own
expense and will keep trying to get some attention from Jiffy Lube on
I also wrote the Better Business Bureau in
Springfield, Mass and we are adjudicating whether they will accept
the complaint against Jiffy Lube or not...........not an encouraging
response there either.................
Thanks for this website ---------- these Jiffy
Lube crooked bastards need to be held accountable.................
 Glenn in Sherman Oaks, CA:
Hello, yesterday (8/2/05) i took my car in for service at a
jiffy lube in sherman oaks ca. long story short, after my oil
change, i got 22 miles before my engine blew up on the freeway. two
huge holes were in the engine, and a piston and a rod were sitting
on top. there was NOT A DROP OF OIL ANYWARE ON OR IN THE ENGINE, the
oil plug was in nice and tight. i quickly got third party 2nd, 3rd,
and 4th opinions, and they all agreed...JIFFY LUBE FORGOT TO PUT OIL
BACK IN MY ENGINE AFTER THEY CHANGED MY OIL. so now i`m told that
the district manager is out on a business meeting and wont be able
to talk to me about this untill monday 8/8/05.
 Joseph: Unneeded
on July 29, 2005, I had the oil in my 2002 Town
and Country changed - the car only has 16,000 miles on itas I don't
have to do much driving - the manager stated that it is recommended
that the transaxle fluid be changed - he also recommeded that the
engine be flushed with a detergent - I wasn't thinking clearly and I
said to go ahead and change the transaxle fluid - when I later looked
in my manual, it recommended changing this fluid at most by 48,000
miles and, under light driving conditions, they don't feel it needs to
be changed at all.
 Armando in Dallas, TX:
I am a former employee of jiffy lube #1954 in dallas texas
(6190 beltline road).
I started working there back in 1999 and worked for the same untill
my first year of work was great, I started as a lube technician and
state inspector with a not so good salary, was told that after the
90 day probation period I would get the hourly rate I was promissed.
we had a verry good team and we always closed late instead of
closing 5 or 10 minutes early (like some of our other shops) . we
never denied service to any customer that pulled in before the
closing time (6:00pm.) if they were in our parking lot even a few
minutes after six, they would get service. we had road cones that we
purchased with money from our own pockets, the way we used them was
after 6:00 pm ,we placed them behind the last cars that were in line
for service, that was our "closed" sign. we always had a lot of
loyal customers that came to us for service, I remembered some drove
20 to 30 minutes just to get their oil changed here.all was running
well untill our manager decided to quit because "jiffy lube" (dba
lone star lubrication) told him that he would not get a raise
because the store was doing verry poorly , this is when we were
number 1 and sometimes number 2 in car count and sales. we did our
jobs honestly and without having to lie to customers about their car
needing services. after he quit, I was assigned as temporary manager
for this store and again was told that I did well as an assistant
manager and would receive my raise or "salary" after I took over.I
had the job of lube technician, state inspector,assistant manager
and manager for the same pay as I did when I started working there.
as time went by ,I wanted to hire some people I had worked with in
other quick lube shops and was told by my regional manager that they
would "cost" the company too much and this would "hurt" his monthly
bonus. so he hired unexperienced kids that had no clue about the
responsibility of maintaining a vehicle, it was more like just a
summer job for them. I could not take more of what was going on at
the store that I just had to call my regional manager at the
time(David Johnson) ......after him and i talked for about 20
minutes , this is what he said: the more I make for the company, the
bigger my pay check. I simply replied to his answer : a team without
its manager is not a team anymore as well as a manager without good
help is just another face in the crowd. he hung up the phone and was
in my shop within 30 minutes. he gave me 2 options, option 1: I
would get with the program and concentrate on training these kids to
"sell" and make sure the numbers were good, or option 2 :if you
don't like it, quit. so I did, got another job the same day as an
automotive technician(mechanic) which I had before . I used my
automotive experience while I was working for jiffy lube making sure
the job was done right and within reasonable time.
I guess no good deed goes unpunished, all of us that originally
worked there since it opened were pushed away by making our job
impossible and braking all the promisses that were made to us. I
kept visiting the jiffy lube even to this day and remembering that
this store was doing so well and now its just another "quick lube
shop".... I remember times that it was so buisy,some times we could
not fit anymore cars in the parking lot. I went past there this past
saturday and only 3 cars were outside, when we sometimes serviced
60+ vehicles every saturday.
working with cars for me is more than just a job, its fun and
educational because you always keep learning no matter how much
experience you have,because if you are not enjoing your job, its
never going to be done right and you wont get anywhere in life.
its hard to find the right shop for your vehicle needs and the only
advice I can give you is that the best service shops are the ones
that are buisy, just like a good restaurant,if a its always buisy it
just means that their food and service is good. same aplies to
automotive shops,a lot of cars usually means good quality service.
unfortunately in this world what most shop owners are concerned more
is about their "profit" . I had my share of "bad" jobs and had to
quit because their work ethics means nothing to them. in some cases
ive seen drug use within their facility and sometimes inside the
choose carefully . also cleanliness of the shop itself has a lot to
do with the quality of their service, if a shop is clean it means
they will be careful with your car ( no oil stains or foot prints on
the carpeting etc) and usually these clean shops will use disposable
seat covers,steering wheel covers,floor mats,and fender covers in
your vehicle eensuring that your car will leave the shop as clean as
it did when you took it there. this is my experience as a
former manager of jiffy lube #1954. 6190 beltline road dallas, tx.
 Leslie in Austin, TX:
My husband took my 2 year old Nissan Altima to
a Jiffy Lube on North Burnet Rd. in Austin, TX. The car runs like a
dream, mainly because it is still fairly new and I take care of it. I
have had no problems with it until he took it to Jiffy Lube for a
scheduled oil change. Everything seemed fine after he came back, but
within a day or so, the car was kicking out some intense smoke from
the exhaust and started acting like it was only driving on 3
cylinders. The problem seemed to clear up, so I thought it was just a
dirty spark plug. But one day when I was leaving work, it spewed out
enough smoke to make it look like a smoke machine gone awry at a
disco! When I pressed on the gas, the car was sluggish and I could
only go about 10 MPH. I finally decided to take it into a local
mechanic that I trust, and what do you know? Jiffy Lube had put 7
quarts of oil in my engine, that only holds 4 quarts. Brilliant. That
could have completely ruined my engine. And the mechanic told me that
they get a lot of Jiffy Lube's "victims". Wow. Of course, we called JL
and they totally ignored us. I tell you...there ain't nothing JIFFY
about them, and they don't even know how to LUBE! Let's get 'em,
 Gwen in Gainesville, FL:
July, 2005 - Two weeks ago, I visited my local Jiffy Lube for
an oil change. I've been using JL for 7 or 8 years. I'm pretty
certain that I've paid for unnecessary repairs and parts in the
past, but my experiences have overall been good - until now!
It was Saturday morning and when I pulled in, I was the only
customer. I had a seat in the waiting room (the one with the big
picture window over the repair bays, thank GOD!). I watched as they
pulled my car in and did a little Keystone Kops routine. Several
minutes later, a serviceman came inside and told me I had a signal
bulb out and asked if I'd like to go ahead and replace it. I
figured how much could a bulb be, so I said yes. For the next 20
minutes, I watched (not amused!) as 3 technicians tried
unsuccessfully to figure out how to get into the light fixture to
replace the bulb. By that time, I was getting impatient and a
little worried that they'd break something, so I politely walked
into the repair area, opened my passenger door, got the owner's
manual out of the glovebox and handed it to one of them. I said
something like, I had trouble with those lights too and had to look
in here to see how to get to them. Fine. It took them only a few
minutes to replace the bulb after that.
I drove home and thought maybe I'd better check to see if the bulb
actually worked. Walking around the car, I noticed that the hood
didn't seem to be closed. Upon opening the hood, I found the oil
cap sitting on top of the radiator, and oil spilled all over the
engine. Of course, I called the store immediately and informed the
manager. He offered to give me a FREE oil change on my next visit.
I didn't say it to him, but I was thinking, "It'll be a cold day in
July when I ever take my car back to Jiffy Lube."
To add insult to injury, I was detailing my car today, and opened
the hood to look around. Something didn't look quite right.
That's when I noticed that the radiator overflow tank is MISSING!!
I recalled having seen them remove it, and wondered why. Never
would I have imagined that they wouldn't have put it back! After
another frantic call to the manager today, I was assured that a report
would be filed and that he would be in touch with me tomorrow to let
me know what they plan to do about it.
I'm amazed that so much could go wrong in one short visit where I
was the only customer on the premises for most of the time!!! Do
these guys not have a clue how to even CHANGE YOUR OIL?
 Paula: Attitude
First of all, I prefer to have my husband take the cars in
because I hate to be cornered and told all of the things that are
going to go wrong with my car if I don't purchase a radiator flush,
rotate my tires, etc. He can handle the riduculous scare tactics
better than I. These guys are more determined to sell you the
extra services than they are on just doing a good job of what they
say they're going to do. We have a perpetual transmission leak
(even after repair) and it is necessary to be "topped off" several
times in between oil changes. The reciept from the last 2 oil
changes has read "full" under the Transmission /Transaxle Fluid
Level, when in fact it has not been. So I have to surmise that it
wasn't even checked since it said full. Today, after my oil
change I questioned the guy about it saying full and asked if it was
necessary to add any, he said no. I said that's hard to believe my
parking space in the driveway tells me it's low! I came home and
checked the level myself. It's extremely low. I called them
explaining my situation. He said, "you can come in and get it
topped off". I said, "you've missed the point". They don't get
it. Not that it's a big deal, but they don't vaccum back seat
floors either. What else do they say they do that they really
 Victim: Oil Amount
When I drove in, I saw cases of oil neatly stacked. Most of it
was 5W30. Being the middle of summer, I asked for10W40. The
"mechanic" said that they had it, and showed me a quart of it.
Later, someone else called me out to sell me a cabin air filter
which I didn't need. Sitting on the floor was a box with 4 quarts of
oil for my car.
One quart was the 10W40, the other three were 5W30. I made an issue
of this, and the employee said: yes, they had what I wanted, and would
put it in. Had I not seen and questioned the 5W30, I am pretty sure
that is what I would have received.
After paying for the service, I went out to my car. I opened the
hood and saw a fair amount of spilled oil on top of the engine. I
asked them to clean it up, which they did. No word of apology. I
guess spilled oil is more or less standard.
When I got home I checked the oil level. There was too much oil in
the engine. In some engines this can be a problem. I should have
taken the car back, but I didn't want them to touch it again. I also
found some more spilled oil that they did not clean up.
So I wound up have to get under the car which is why I took the car
in in the first place. I guess I was lucky there was nothing
seriously wrong, however, it was a very unpleasant experience. I
know most people don't know what goes on under the hood, but I am an
engineer and have worked as a mechanic in the past.
I don't expect perfection, but I do expect them to be able to pour
the correct amount of oil in the hole and not outside.
 Frank: Battery
I took my car to a Jiffy Lube for an oil change. The technician
insisted that the battery should be replaced. I resisted at
first, then finally let him do it. He spent three hours with the car
after he took out the battery, finally admitting to me that he didn't
get it in right and I should take the car to the dealer.
I drove the car home, but the lights and radio didn't work. As I
took the car to the dealer the next day, it stalled out on the
highway. They charged me $880 to fix the problem caused by Jiffy
June in Virginia Beach, VA:
It is 7:45pm
on Wed., July 27, 2005.
I stopped by the Jiffylube in my neighborhood, Independence Blvd.,
Virginia Beach, VA, where I have had a lube job on several occasions.
I arrived at their shop at 6:55pm. I asked when did they close and
he told me they "open" at 8:00am. I looked at the clock in his
reception area and it said 6:55pm. (The man obviously did not want to
work on my vehicle because he wanted to go home.) I explained that I
could not come back at 8am. He said nothing, so I said "just forget
it!!!" Is that the kind of service you guarantee??
I've had it. They say when you're happy with a
company you tell 10 people, but when you are unhappy with a company,
you tell 100.
JIFFY LUBE, (at the only visit I ever had with them,) forgot to
tighten the new oil filter they installed in my '02 Ford Ranger. After
about a month or so, it made quite a mess in my driveway, but I didn't
have time to go back until a couple months had gone by. (We are first
time parents with an 8 mo. old baby.) When I went back, the girl who
was the manager told me I had a bad main seal, and they didn't do that
kind of repair. Apparently she didn't check the filter. So I went to
Ford, and for $40.00 they tell me they just tightened the filter and
cleaned up the oil that had leaked.
I complained to Jiffy Lube. A regional manager named George called
back and told me to go back to the store for a refund. I did - I let
them copy my paperwork from Ford, and then he said he had to check
with his boss because the 3 mo. warranty has expired. (!?*! There IS
no warranty if the work was DONE WRONG in the first place is there?!)
Then today he left a message to say there will be no refund because
the warranty has expired.
I think they should have to take DOWN the customer satisfaction
signs in their office, since it is false advertising. In addition, I
think leaving messages with a negative content is bad PR policy. They
did offer me a free oil change. HA! AS IF...Thanks for nothing.
OK, thanks for letting me complain.
However, the last time I had an oil change, there an entirely new
crew and supervisor - no familiar faces. The young male employee
dealing with my car was only interested in selling me more than I
needed; had he checked their records, it would be obvious they had
recently done many of the products or services he was pushing me to
purchase. I had asked him to check out the rear tailpipe support as it
was rattling badly - he said it would be checked, but nobody looked at
it and he claimed I hadn't said anything when I asked about it.
One of the nice services was to vacuum out the car and clean up the
windows - none of these were done. To add insult to injury, the
price went up $10 from what it had been my last visit.
When there is less service and greater cost, it's time to move on
to a new business. So from here on, Oil Can Henry's or another oil
changing service gets my business.
The last time I went they didn't tighten the filter (at least they
had one) and it leaked all over my garage floor. One time they took
the whole skid pan off the bottom of my car just to change the filter
and it took them an hour to get it back on. Plus they keep telling me
my side lights are burnt out, but they aren't lights they are just
I know I know: dude why do you keep going back.
He fixed problems after problems that were sent over from other
stores. He was a very devoted manager that was told constently to
sell, sell, sell products to people even if they really did not need
it if he wanted to keep his job. This was so much stress on him
that I had to that his body physically broke down . Eventually he
could no longer work for them because of the the injuries and stress
that he endured. And during the same time they were filing chapter
11, and he also had to endure that until he had to see an doctor.
It's really a shame that my husband had to start all over again
because of cheats, liars and crooks. And you know what he got out of