What's Wrong At Jiffy Lube?


This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?

April 2014.  We could use your help in a special project.  Send us your comments.  If you do not want your comments shown, then just tell us not to publish your comments.  Email us your experience now at JiffyLubeProblems@att.net 



Undercover Investigations & TV Exposes

Could This Damage Your Car?
Jiffy Lube promotes engine flushes.  Learn how engine flushes can destroy engines. 

Busted!  Is Your Mechanic Cheating?    NBC Investigations
May 2013  "You Were Robbed": NBC4 I-Team Exposes New "Tricks and Tactics" at Jiffy Lube Stores
Hidden cameras show Jiffy Lube employees charging undercover customers for repairs that were never done or not necessary.  A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain.  Read More


An Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok, thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

WARNING:  Jiffy Lube's Customer Service Form is Inoperable

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Obviously, this continuing problem means that the form has never been intended to work.  Let the Buyer Beware!

This website welcomes your comments:

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I. Recent Personal Experiences

Email us your experience.  

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State

[2142] Elsa in Las Vegas, NV Engine Smoking

Hi I wanted to let you know, I was in your store this Friday 3/28/2014 to change my oil I do it every 3,000 miles In I note's it was not the same worker. Any how I will like you to know they charge me 93.52 cents They offer me to change my air filter  then I trust them but to my suprice, my car was smoking like hell I when back to let them know, why is all the smoke from they reply was they over flow in I ask for the old filter in they said  they charge by accidentally but they didn't have any filter in the premises in till next week I'm very disappointed + I'm 59 year old woman in this should working hard I don't appreciate this kind of abuse I will hope you can contact me

they refund me for the filter. $27.00you  dollars but they could explain the $34.99 cents charge do you think perhaps you could?

they never clean my windows or vacun my car. change of oil every where else is less than 21.99. or less I been curios in looking in google in notes facility have lots of complain !!l 

[2141] Michelle in Lake City, FL  Air Destroys Pump

1/7/14 - Wanted to report a problem with an oil change on a 2011 Ford Diesel, wherein Jiffy Lube, Lake City, Florida, broke the housing during the oil change, but air had already gotten into the line.  Therefore, fuel pump had to be replaced, but they deny any wrong doing & we spent $665 replacing a bad fuel pump that wasn't bad before Jiffy Lube changed the oil.  The Ford dealer service manager stated he had seen this before.  He explains that air gets into system and aerates and hammers the fuel pump, damaging it.

Jiffy Lube told Jimmy -- to go somewhere to have it fixed and they would pay for it.  Of course, no they would not.

[2138] Brett in Las Vegas, NV  Overfilled Oil

Visited jl on Rancho dr. las vegas nv Sunday... I rebuilt my motor and have only been using Castrol 10-30 full synthetic. Wife picked up oil 5.1 qts to be exact and wix filter... I asked to her to grab the jug when they were done... She didn't... And I already knew JL!! Called them to find out that they added "their" oil with mine to make 5.5qts!!!  My car is on file at this location clearing showing 4.5qts!! So he retracts his statement saying we used 5.1qts of my oil... Still overfilled!!! Wouldn't answer any questions directly...kept going to make phone calls in garage where we followed him. Would not give me receipt stating what had happened... Or not happened. James was his name... He clearly said to us,"we don't even carry 10w-30 full synthetic so how could we top it off with our oil."lol leaves me wondering wtf is in my engine. Already drained a qt,myself of course, they will never touch another vehicle of mine unless I drive thru there fucking store!!NEVER USE JIFFY LUBE!!! This is not first or even second issue with jl... Plain ol bullshit!!=

[2137] William in Victorville, CA  Coupon Rip-off ReTrucks

I recieved a coupon in the mail for value  plus oil change for 19.99. On 1/10/14 I tried to redeem the coupon and get my truck serviced at the bear valley, Victorville , Ca. Location. When presenting the coupon the employee wearing a manager uniform, told me that the coupon did not apply to trucks. He then informed me that it would cost 69.00. I told him that was to much. He then said he could do it for 57.00 for oil change only. I then pointed to the sign in front saying oil change for 19.99.  He then told me that my truck needed 2 more quarts of oil !  I'm no mathamaticion but I'm pretty sure this means rip off. This is not my first encounter with gouging thru Jiffy Lube. They tried to charge me more for using my own oil filter and told me it was policy! I have 2 vehicles and have been a loyal customer with both. I am now now looking to find an honest service center !

[2136] Charles in Arlington, TX  No "Lube" at Jiffy Lube

 I have been a Jiffy Lube customer of this location for years. Over the weekend, while driving , I realized that my suspension squeaked very loudly. When I got home I crawled under the truck and had my wife turn the steering wheel to locate the sound. All of the joints squealed metal on metal. I decided to check the grease on the joints. They were all dry. Jiffy “Lube” had not lubed anything and I suspected that it had NEVER lubed at my other visits. I took my truck to this j/l and told them that I needed the lube that they had missed. The three techs talked among themselves and told me they would but they could not.

The lube station did not work. Both hoses had broken tips and as long as they had worked there, it had been broken. In fact, they said they had NEVER done a lube at “Jiffy Lube”. Several months ago I had to have all the ball joints replaced on my truck.I had it done at a shop within 100 yards of this location. I am 54 years old and have never had to replace ball joints on my or my families vehicles. The lack of lubrication would most certainly cause premature wear. You cannot imagine my frustration and anger on finding these NEW JOINTS dry with NO LUBE. I trusted them to do what they put in writing. They are quick to push other services, many of which I paid to have performed. Transmission fluid, transfer case fluid, differential fluids changes among them. I have no way of knowing if any of them were in fact done. Since lubes were not done for any of their  customers (including commercial), It is obvious that they have NO regard for trust or integrity and a willingness to be dishonest.

[2133] Jeanette in Boynton Beach, FL Forgot To Replace Oil Plug

Ok I always take my car to CarMax to get the oil changed, but being a Realtor I have been really busy and could not wait a week for my usual appointment with CarMax so since I was in the area of Boynton Beach in Florida on Congress and Woolbright there is a Jiffylube and decided this one time to get it done there.

on 2/14/14 I went in got the oil changed, paid and left, I got on I95 and drove about 6 exits to another town which is Boca Raton to meet with a client, once I arrived I got about 6-10 calls from a number from DC, I let it go to voicemail but they were pretty persistent in getting in touch with me so I picked up and it was the employee that did the oil change and he told me he forgot to put the cap back on my car from the oil tank in the bottom of the jeep, I WAS ENRAGED!! 

I left my client there, lost her as a client, drove back to Boynton Beach, and I told them I don't want anyone touching my car, I was going to take it to CarMax to try to do damage control on my vehicle because the oil had drained out, the manager said he would do it himself, I insisted and he refused to give me the car part back, then I phoned he police, my husband who was on my cell phone spoke to the manager, well we all decided to let them place the cap back on when they pulled the car under the work station there was oil everywhere, on my back windows and windshield wipers, it was everywhere, they cleaned it up, placed new oil in it, gave me a refund and quit honestly...MY CAR IS NOT DRIVING THE SAME...there has been damage done to it and I have to take it at this point to the Jeep dealership.  they will for sure hear from my attorney.  AND PLEASE DO PUBLISH THIS, THANKS.

[2132] Brynlee in Tucson, AZ  Lied About Refund

I am VERY upset with Jiffy Lube. I had gone to them to have my rotors and brakes repaired and Jiffy Lube associates messed them up. I had to have them both replaced again 2 days later at a little place in my hometown. I was told to send them a copy of that invoice and they would refund me. That was a LIE. I have never been this disappointed in a company. I called to speak with District Manager, Richard Soto, and he will never return my calls/emails. He is very rude. I would like to know who I need to contact in order to get my refund like I was promised. 

[2131] Joe in Wenatchee, WA  Insufficient Oil Added
On Saturday, January 25, 2014, I took my mother's 2007 Volvo XC 90 to the Jiffy Lube location on 746 South Mission St., Wenatchee, WA 98801, for an oil change. The oil change was completed, and I was charged $53.08, which I paid in cash.

On the way home, after driving about 25 miles, the low oil pressure light came on. After a few more miles, the "Fill Oil" red warning light came on, and I was fortunate enough to be near a hardware store, where I purchased some motor oil. I added 1/2 quart of motor oil, and the light remained on. The car was not driven for the following 6 days. There was no sign of oil leaking.

On Friday, January 31, I took the car to a mechanic in Leavenworth, WA. On the way, the low oil pressure light came on again. Fortunately, I was able to get to the auto repair facility before serious damage was done to my car.

The mechanics determined that the cause of the problem was that the motor was short at least one and a half quarts of oil.   Jiffy Lube failed to refill my car with the adequate amount of oil. Fortunately, I was able to avoid having serious damage done to my car.  I will never again go to Jiffy Lube!

[2129] Ciara in Indianapolis, IN  Scamming A Lady

Back in October I went to Jiffy Lube off of 116th street where I requested a simple conventional oil change. They refused to service my car unless I at least got the synthetic blend because they claimed the previous owner of my car always got full synthetic and that they couldn't switch back to conventional oil. I ended up spending $60+ on that oil change. They also claimed I had an oil leak and a transmission fluid leak. Not even a month later (and wayyy less than 3,000 miles later), my oil light comes on and I get yet another oil change. This time at the 79th and Fall Creek Jiffy Lube where they also claimed I needed new headlights. I got out and checked and both lights were on and working just fine. 

Starting in December I started smelling oil burning and I thought it might have been my fault for topping off my oil weeks earlier. Turns out it was because oil was leaking and had been for awhile. I went to Midas today to get my oil changed and was told the oil filter cap was loose. The mechanic explained to me that wherever I last got my oil changed, the person draining the filter did NOT fully tighten the cap, thus causing an oil leak. He also told me I had no transmission leak and that wherever I last went was just trying to make more money off of me. I hate Jiffy Lube and their scams. 

[2128] Randy Ramps Prohibit Service

Ramps have been installed at Jiffy Lube in both stalls and now I have to find some place else to take my 2007 Corvette because it is to low for the ramps. How about leaving one stall without the ramp. The Corvette ride height is stock, it hasn't been lowered. I missing the convenience of taking the car to Jiffy Lube. I'm just curious what is the purpose of the ramps?

Indexed by State

II. Recent Personal Experiences

Email us your experience.

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State

[2140] Chef in Warminster, PA  Engine Destroyed From Loose Oil Filter

I took My 2011 kia Optima in to Jiffy Lube In Warminster PA, although I live in Princeton, NJ where I only take my car for service at the dealership but thought I would be over the oil change and decided to get quick Oil change at store # 262 located at 600 west street road, Warminster, PA. on January 29th at 46,040 miles and recommended date to return on sticker and invoice states 51,040 which I have not reached yet.

On March 10th I was driving from work in NJ to Warrington PA and 12 miles away from Warrington I heard clicking and knocking noise in my quiet engine of a car that was certified new 7 months prior.  I check under the hood for the noise and to see where it was coming from and could not determined, I checked dipstick and found there was no oil, I walked across the parking lot to a advance auto and purchased 3 qts of oil, added it to engine and strayed over in PA until morning and had the car taken back to jiffy lube.

Read More About This Experience

[2139] Sam in Lawrenceville, NJ  Engine Destroyed

I have had a terrible experience with Jiffy Lube that has cost me over $5,500. I took my car in for a simple oil change before travelling and it billowed thick white smoke when they were done. The manager wrote down that the car was running fine when I brought it in (which it definitely was), and that it left smoking. The car began overheating soon after and the resulting repairs have cost me a lot of money, including a blown head gasket ($2,600) in addition to the amounts specified below to the manager. The manager told me “he didn’t believe they did anything wrong and wouldn’t do anything for me,” so now I’m out the money on a tight student budget.

Below is the email I sent to the manger. I would really like help getting them to pay for my repairs.


Hi Damon,

There are two attachments-the first is the Jiffy Lube invoice from the day of service and the second is the complete invoice from the auto repair shop.  Below please find the chronology of events pertaining to my BMW X3, and my desired resolution.

Read More About This Experience

[2135] Priscilla Oil Filter Problems Destroys Engine

I went to jiffy lube on January 25th of this year to get a oil change. On February 6th my car stopped running. I had it towed to a mechanic shop and the guy said jiffy lube didn't put filter on right and caused the engine to lock. Because of their negligence I now have to pay $1,713 for a engine. I want to get reimbursed. Of course they are not taking responsibilities of their mistakes. I will not let them get away with this. They damage people's cars all over the world and don't care about the customers or if they even have money to pay. I don't know if I should go to small claims court or get a lawyer and sue the franchise or corporate. I hope you can help me out. I do have receipt of that service performed.

[2134] Al in Overland Park, KS  Engine Destroyed From Wrong Oil Filter

Oil changed at JL #1355, Overland Park, KS on 2/12/14.  I have a 2003 Chevy S10 pickup, 4.3L V6, manual trans.  Oil filter used was MO3614. Long story short, drove home 20 miles, drove to work on 2/13 app. 8 miles, oil press 0, check engine and gauges light came on.  Find oil filter fell off. Contact Mgr of store, Shaun King, and told I would have to tow to a dealer and they could determine if they would reimburse me. Find a Ford oil filter was used on my Chevy as they didn't have the correct filter in stock. Dealership finds motor ceased, shrapnel went through the cooler to my radiator, all need to be replaced. 

Quote not finished till noon on 12/14. Had to keep asking JL when I could get a rental car. Finally get DM email, Tim Butler, as store could not get quotes for some reason and send quotes to him since store could not. 4:15 PM on a Friday I am told by DM to get my own rental car as they could not approve one until Monday at least.  

At this point no apology or compassion to get problem resolved.  At this point I have done all the work to get this problem resolved and waiting for someone at JL to take this matter serious and get my truck fixed.  I have also posted the complaint on their site.

Repairs for used engine will be app. $3300, rebuilt engine will add about another $1000.  I will try to update this situation as it progresses.

[2102] April in Hurst, TX  Wrong Oil Destroys Engine

My wife recently took her Dodge Charger to Jiffy Lube in Hurst TX for an oil change.  The oil was changed and my wife went on her way.  Later in the day she double checked her receipt and noted the wrong oil was indicated.  She took the car back immediately and Jiffy Lube admitted it was the wrong oil and agreed to change it.  Immediately upon start up by the tech performing the oil change, the engine sounded horrible and wouldn't continue to idle.  My wife called me and I went to the shop.  I asked them to leave the car alone and not try further to get it to run.  I didn't need to hear it.  The manager and I went to the office to discuss next steps.  During our discussion I hear them out in the shop trying to start the engine again.  To make a long story short, the car was towed to the dealer and disassembled.  It's going to cost 10k to replace it (it's destroyed) and Jiffy Lubes insurance company Zurich is denying any claim for damages.

[2101] Bob in Chicago, IL Too Tight Filter Destroys Engine

I got my oil changed at the North Ave location in Chicago 9/18/13 in the afternoon. I just tried to drive for the first time and oil sprayed out from underneath. I found this after my oil light came on and my engine died.  The drain plug was secure but Being stuck on the street in downtown Chicago with a dead engine I retrieved a filter wrench and found the filter so tight it was leaking bad. 

I found cheap oil and filled back up and now the truck can't keep an idle and runs like shit. I managed to get back down the street with the wrong oil  and not the 100 dollar synthetic I thought I just paid for. This truck is parked on the street in front of my house.   I am heading out of town for work and want someone to come fix this problem Sunday night when I return home.

This is my only form of transportation that was running great until I let Jiffy Lube touch my oil.  Please help

[2097] Michael in Breckenridge Hills, MO No Oil Destroys Engine

I recently stopped in store #854 in Breckenridge Hills for an A/C recharge.  My air was not blowing as cold as it used to and I remembered that this was an additional service offered by your company.  This was the first time bringing my F350 diesel there, but I had the oil changed multiple times on my F150 at the same location.  After driving up to the door, a young lady asked about what I would like done.  We discussed the evac and recharge service and I decided to proceed.  There was a promotion being advertised which included an oil change.  I then asked them to go ahead and change the oil also.

A young man began the A/C work while the young lady began the oil change.  After about 30 minutes or so, the stores manager showed up and right away started distracting them from what they were doing.  Apparenently whatever he had to show them was more important than my vehicle.  Shortly afterwards, the young man started my truck and it ran about 30 seconds before shutting off.  He asked me if it always does that?  After multiple attempts to restrart the truck, I asked him if he put oil in it?  His reply was yes.  After pulling the dip stick, I relized that there was no oil in my truck.  The blame game ensued and the store manager decided to play mechanic.  I watched them make multiple phone calls, look up stuff on the computer, and pretty much try everything to get the truck started and cover their tracks.  After almost 3 hours, they told me the truck would be towed to a local repair shop in the morning.  This is my work truck for MY business.  Without it, I don't work.  I explained this to your mananger.  He did not seem very concerned.

Read More About This Experience

[2089] Myung in Stockbridge, GA  Engine Failure From Radiator Flush

On May 23,2013 I took my vehicle a 1993 toyota mr2 to location #1568 at 5519 north henry blvd in stockbridge ga. They changed my oil and recommended a radiator flush, which sounded like a good idea at the time. Once the service was completed and I payed for the services they drove the car up to the front and I left. Several miles down the highway my vehicle overheated and a DOT member assisted in putting some water in my car and brought me a wrench to reclamp a clamp that was not put back correctly. I immediately called the location and the manager there apologized for the MISTAKE and told me the next time I come in he will throw in a new windshield wiper for the inconvenience.Once the vehicle cooled down I got back in, started to travel down the highway again.

It only made it a mile or so before it started to overheat again. I deemed that the vehicle was inoperable at this time and had it towed to a local shop; Parks Auto Services in Marietta,Ga. I informed the mechanics what occured and they told me that the water pump is damaged. On May 31 Mr.Park, the owner notifies me that the watet pump and the head gasket needed to be replaced which would cost $1,168.12; I called the jiffy lube #1568 and spoke with Jeff and he told me that I would have to file a claim in person, so I did on June 3, 2013. I was assigned a claim representative named Chuck from Lucor EXT 301. I received a call from him today June 21 stating that Jiffy Lube is not responsible for the damages because the water pump had gone out and caused the following additional damages.

Read More About This Experience

Indexed by State

III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.

  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial

  3. Tell others about this website.

  4. Send an email directly to Jiffy Lube.   Note:  Jiffy Lube's "Feedback Form" was broken...

  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


IV. Noteworthy Comments From Others

[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 


[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.


[932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.

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