What's Wrong At Jiffy Lube?
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This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).
 

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?
 Corporate Brands:  Jiffy Lube, Shell Oil, Pennzoil, Quaker State, The Outlaw, Snap Products, Gumout, Slick 50, Blue Coral, Axius Products, Black Magic, Fix-A-Flat, Westley's, Rain-X , & Medo Products.


 


 


 

Today's Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok,thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

WARNING:  Jiffy Lube's Customer Service Form is Inoperable

We have had continuing complaints that Jiffy Lube's Customer Service Form [Feedback Form] does not operate.  Submitting their form simply results in an error message that this part of the website is not working.

Obviously, this continuing problem means that the form has never been intended to work.  Let the Buyer Beware!

This website welcomes your comments:
 

Email us your experience.
 victim@jiffylubeproblems.com

I. Personal Experiences
 GENERAL PROBLEMS

Email us your experience.  
victim@jiffylubeproblems.com  

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State
 

[1966] Gregg in Spokane, WA  Forgot To Replace Oil

On 4 May 2012 I took my 2006 Ford Ranger into a Jiffy Lube in Spokane Wa.  The store was on Francis and Wall.  I requested a lube, oil, filter and fuel injector cleaning.  I left the store with my girlfriend to go get something to drink.  When I came back a technician with sunglasses on his head was attempting to start my engine and was being unsuccessful.  When it did start the engine sounded rough and the technician stated the reason it did was because the fuel injectors were so clogged.  Shortly after that the engine died.  He attempted to restart the vehicle without success to the point of where he almost drained the battery.  The vehicle did turn over but died shortly after that.  He attempted to start it two more times and it DID sound like metal grinding on metal.  He went and got the store manager (John) who came out and started the vehicle.  The tech with the sunglasses on tried pinning the problem on my battery which is only 6 months old.  The manager came back and checked the oil after the engine died again.  He checked the oil dipstick and found that there was not any oil in the engine.  The engine had been drained and NO OIL WAS PUT BACK IN.  I have this documented on a receipt.  The manager confirmed there was no oil in the truck, however the idiot tech loudly stated that it was LOW on oil. 

I was told the district manager was called and I was offered all services for free or they would tow the truck to have it evaluated.  The manager said that since it was after 5 pm on a Friday he could not get anyone to evaluate the damage right then and there, but in his opinion nothing was wrong with the engine.  I informed him that I had already spoken to 2 mechanics over the phone and that I was owed a new engine.  He clearly stated that I was not going to get one.  I told him I would be more than happy to contact an attorney and we could pursue this in court.  I now have a rental car paid for by Jiffy Lube.

Here is the kicker.  I do not live in Washington.  I live in Utah and have to be back at work on Thursday.  The store manager was not solid on his point that I had to be back to work on Thursday and that Jiffy Lube could pay for the rental car until all repairs have been made.  Jiffy Lube does not employ mechanics.  They are only oil jockeys.  Both the manager and the idiot technician tried to pass themselves off as mechanics.  They even wanted me to take my truck and drive it away knowing how unsafe it was. 

Because of Jiffy Lubes incompetence and mistreatment of my Truck my vacation has been ruined.  I am hiring an attorney to sue Jiffy Lube for property damage.

[1965] Jesse in Montgomery, IL  Kicked Out of Store

I've been a JiffyLube customer since the early 1990's and have been getting my cars serviced at the Montgomery, IL JiffyLube for 6 years when I was kicked out this morning and told not to come back.

This morning I went to get my oil changed when I noticed the JiffyLube "Manager" (Sergio) trying to open my air filter the wrong way.  He was in the middle of opening the air filter lid when I noticed that he was just trying to pull up on the lid when the lid has 4 tabs on the back that require the lid to be slid out forward first.  I promptly jumped out to the bay and had to physically stop him by putting my arm out in front of his to stop him from doing any harm.  I told him that it needs to be slid out first.  He told me that he has been doing this for years and that if he broke something then he would pay for it.  He then opened the lid with a loud plastic snap yet fortunately did not break the tabs.  I informed him that he did not know what he was doing because he didnt even look at what he was doing.  He then said that he was not going to service my car and then attempted to clip the air filter lid back on and he forced the tabs back in and almost broke them again. We then got into a conveersation where he said he was the Manager there and I didnt believe him.  I have been going there for 6 years and have never seen him.  He then told me to leave and never come back.  I told him that I've been going to JiffyLube with this particular car for 12 years and still  he didnt care.  He then walked away and wouldnt pull my car out of the bay and made me do it (which I know is against your company policy due to insurnace reasons.)  I didnt look at him or say anything more to him yet when I pulled out of the bay he snarkily remarked "Have a Nice Day!".

At minimum I deserve a response from his Manager and an in person apology from him.  You have lost a long term Jiffy Lube Customer due to his completely unacceptable actions.

[1964] Flora Blown Engine 

I went into Jiffy Lube and asked them if they could just look at my 2006 Toyota Carolla because i noticed the oil leaking and just wanted to know where it was leaking from so i could get a oil change done. Well they pulled my car into look at it and the mechanic came in and showed me that there was a hole in the oil filter I said OK so what they should have done is put it back on there put a little bit of oil in it and sent me on my way until i had the money to fix it. No instead they put there hands on it and told me that they put a new oil filter on it and put oil in it and then sent me on my way. Well the next day I was driving back from the beach with my 3 yr old son in the car with me and my car started ticking really really bad was sitting at a light and it tryed cutting out on me. Well i mad it 2 sec after the light and into advanced auto parts parking lot and the car shut off on me. So I went inside and asked one of the guys to come out and look at it and he came out and told me that there was no oil filter on the car and that there was no oil in it. So i called Jiffy lube that I had gone to and told them what was going on and what had happened and the same guy that did the work came down and put another new oil filter on and oil in it and started it up and it still had a little bit of a tick to it and he told me to drive it around the parking lot to make sure it would be drive able and be able to get it home and it still had the tick to it.

So i went home and it sat over night and the next day I got up and went out to my car and checked the oil to make sure there was still some in it and it still had full oil in it so I took my son to daycare and did a couple other errands and after I had dropped my sister off at work I was driving back home and it started ticking really really really really bad again and tryed cutting out on me again so I drove it from 75th st to 26th st where Jiffy lube was and pulled it in there again and they told me that it had oil in it and that it was a engine rod or something to do with that and told me to take it home and park it and that the district manager would be getting in contact with me. I said ok i will be waiting for the call. Well the next day the manager from the Jiffy Lube called me and told me that they weren't reliable because there was no invoice made up. So i told him well that is not my fault that yall didn't do your job and make one up and that i have gone to a different shops and everyone had made me up a ticket and proof that i was there and that suppose able that my car had a little tick to it when i pulled it in so i searched up on that because my uncle had been a mechanic since he was 16 and he told me that every engine had a tick to it no matter what year. So not my engine is blown still waiting on the call from the district manager because i guess he was going to look at the cameras to see if I was even there. And i told them and they seen that Im 7 and 1/2 months pregnant with a 3 year old and I'm a high risk pregnancy and this is my only form of transportation and my only veichale that cant even drive and that its my only means of transportation to take my son to day care and appointment to work this car is my life and now I have nothing because of Jiffy Lube blowing me engine up. They need to fix it they are 100 percent reliable and if they don't then i will be getting a lawyer. So defiantly no going to recommend jiffy lube to any of my friend or family that is 100 percent for sure.

[1963] Narayan in Santa Clara, CA  Feedback Form Does Not Work

I got my premium oil change done at Jeffy Lube on the 15th of April 2012 in the evening before heading out to Los Angeles from Santa Clara CA.

Due to the negligence of not tightening the bolts of the splash shield, it came partially off that very night a couple of hours into my travel towards Los Angeles. The splash shield was rubbing the highway creating a lot of noise and hence I had to pull over. This incident occurred in the middle of the trip  on Highway 5.  The Oil Change was done on : 3.09 PM, the Splash shield problem occurred at 6:45 PM on the same day.

I had to call AAA, I was advised that I could drive if I get rid of the splash shield, it was there to protect the car engine from water and mud splashes. Since it wasn't raining that night, I decided to get this removed and drove to Los Angeles. The entire wait was around 3 hours waiting for AAA truck and removal of the splash shield.  After returning back to Jeffy Lube, I was told that a district manager would return my call, he never returned my call.  Later, I went back this week again to let the guy at Jeffy Lube know that no body called me. This time another person from Jeffy Lube intervened and mentions I reached out to them too late and they wont be able to help me. I informed him that I was there the last week and he didn't seem to care, he just repeated that he wouldn't be able to help me since it was two weeks since.

I tried to log my compliant last week to let you know about the negligence on part of the service person, and this particular web form was down (a submit resulted in an error). I have attached the error that keeps repeating, the web site hasnt been fixed for the last 2 weeks.  Also, I am attaching the photo of the splash shield when the incident occurred.  I am now reaching out to you so that Jeffy Lube can make good for the damage of the Splash Shield and I hope this compliant gets its due attention.

[1962] Wes in Columbia, SC  Alcohol & Marijuana

I went to Jiffy lube in Columbia sc and it was very unprofessional. they where New faces guys and women. The employees where not dressed proper and smelled like alcohol and marijuana they never talked to me thet just took my money and let me go with no proof of purchase. They cheated me and Jiffy lube cheats lots of people with the highest oil change price in columbia. I will never be back

[1961] Inderjit in Barrington, IL  Feedback Form Does Not Work

1)  The customer feedback form doesn’t work and it hasn’t been fixed despite JiffyLube being aware of the problem!!!  Customer Service rep told me the same when I phoned there… Tried to send the following:

Had the oil changed in two cars last couple of weeks.  Driving the Passat down the highway and hear a sudden noise under the car and pull over about 10 seconds later - the engine shroud has fallen off and is stuck under the car - I spent about an hour trying to loosen the remaining screw so that I could get home all the while traffic zooming by.  Very dangerous situation thanks to one of your "technicians" who failed to re-attach the shroud properly - now I have a mangled cover - damage to my car where the some of the screws tore off...Not a happy customer - I want this fixed immediately as the shroud protects components under the car.

Store 1811 Barrington, IL 60010.  Now, I have to go to the store and show them the part and go through what will probably be “the runaround” in order to try to rectify the situation.

JiffyLube????  One very unhappy customer…

[1960] Paul in Hawthorne, CA  Taking Advantage of the Elderly

My 83 year old mother just told me of a horrifying experience at Jiffy Lube #1418 in Hawthorne, CA.  They kept telling her that she needed all kinds of things such as belts. She said No. They handed her a bill that was nearly $161. I called them up and talked to the manager, but basically he said too bad.  It saddens me that Jiffy Lube takes advantage of the elderly. In my book that's a lifetime ban. I'll tell all of my friends. Post this on every appropriate website possible.

[1959] Elisha in San Fernado, CA  Stole Money & Sunglasses

took my girlfriends car to the location in san fernando on rinaldi and wow these guys working on the car are horrible.....   mainly my girlfriends prada sunglasses GONE ... along with some pocket change  i addressed the managner however he is not aviable  like most places where manangeners need to be on weekends...  the job was fast however when i did a checkup to see if the car had fluids , there was not the proper amount of oil in there which was a reason for car problems im fixing myself  they even charged me to change the car filter . which was a ripoff the same one was there ... if i wanted to waste money i would have bought lottery tickets...

[1958] Paul in Las Vegas, NV  No Oil Pressure

I went to your Jiffy Lube on Tropicana here in Las Vegas. My experience was horrible. The attendant spilled oil all over the engine and didn't put the oil filter on properly. It was leaking , so much the engine would not register any oil pressure. Pretty shoddy workmanship. I can't believe I paid for it too.  Never again,Jiffy Lube..,

[1957] Anni  Broke Fuel Line

Why I will never visit a Jiffy Lube again- they cracked my fuel line and proceeded to lie about why my  "oil change"  was taking so long. After needing to result to a temper tantrum for a two hour oil change, they finally fessed up to what had happened. And then were refusing to let me have my vehicle towed out of there. Honesty up front is the best policy and the children that are working/ running these stores need more management training in how to deal with customers.

[1956] Marion Destroyed Transmission

Let me tell you something, I will NEVER have my car serviced at JIFFY LUBE and I shall spread the word about your company.  I paid over $1,650.00 to have my automatic transmission repaired after the screwed it up.  After the service at Jiffy Lube, the car never would shift properly and when I returned to have them check it out, they had to drain out Power Steering fluid and they said it was over serviced.  

I wish you people would at least answer the email to say something.  I have copies of the email that was answered when it first happened.  I guess one unsatisfied customer doesn't mean hell or beans to a large OIL COMPANY.  

It has been 7 months and you people have not done anything about the half ass job that was done on my car that cost me a transmission to be repaired.  The more I thing back about that day, your manager at Jiffy Lube said that the Power Steering was over serviced and they had to drain some out.  The reservoir  for the Power Steering isn't very large and it should haven't been OVER SERVICED.  One thing for sure I shall NEVER have MY SERVICED at JIFFY LUBE  and I shall pass the work about them.

Indexed by State

II. Personal Experiences
 DESTROYED ENGINES

Email us your experience.
 victim@jiffylubeproblems.com

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State
 

[1964] Flora Blown Engine 

I went into Jiffy Lube and asked them if they could just look at my 2006 Toyota Carolla because i noticed the oil leaking and just wanted to know where it was leaking from so i could get a oil change done. Well they pulled my car into look at it and the mechanic came in and showed me that there was a hole in the oil filter I said OK so what they should have done is put it back on there put a little bit of oil in it and sent me on my way until i had the money to fix it. No instead they put there hands on it and told me that they put a new oil filter on it and put oil in it and then sent me on my way. Well the next day I was driving back from the beach with my 3 yr old son in the car with me and my car started ticking really really bad was sitting at a light and it tryed cutting out on me. Well i mad it 2 sec after the light and into advanced auto parts parking lot and the car shut off on me. So I went inside and asked one of the guys to come out and look at it and he came out and told me that there was no oil filter on the car and that there was no oil in it.

Read more about this experience

[1954] Tonya in Havertown, PA Fix Destroys Engine

I took my volkswagon gti 2006 to jiffy lube havertown, I was told by service provider that my oil screw was broken but not to worry because he would fix it. He used some kind of polymer to fix it. After that I noticed my oil pressure light would come on reading low quite often. So I would take it to havertown jiffy lube and ask, “if my oil level was low” and I was told “no”.   Well ultimately, my oil pan cracked and affected the motor. My car will not run now and will be very expensive to fix. I know that many of the service providers are not mechanics and are not skilled enough to recognize serious issue. At this point I’m at a lost. 

[1928] Bill Delray Beach, FL  Overfilled Oil Destroys Engine

I write this letter in desperation and due to the lack of response or action by Jiffy Lube. Currently many attempts to contact or to receive response on this matter have been left unanswered. Several attempts have been made to Jiffy Lube management personnel to correct this problem caused by Jiffy Lube. To date and after several inquiries no action has been taken to correct this situation even though promise after promise has been made. I appeal to you for help before making this into a legal matter for the courts. If it is Jiffy Lubes position to continue to be nonresponsive then I will have no other choice but to seek reimbursement for all costs incurred, due to Jiffy Lubes negligence to my vehicle during this service visit. Below again is a brief encounter of events:

On August 15th 2011 at 2:30pm Mr. Justin Tomson brought my 2005 Mercury Mariner into Jiffy Lube Store #1753 in Delray Beach for service, after a short distance the vehicle started acting bad so he pulled over and had the vehicle towed back to Tallahassee. After the vehicle arrived back to Tallahassee it was taken to Bob’s Auto Repair to find the problem. After the inspection it was found Jiffy Lube had overfilled the oil by 3 quarts. The engine had a total of 8 quarts installed by Jiffy Lube thus causing the engine to fail. A notarized statement from Bob’s Auto repair and Mr. Tomson had previously been sent to Jiffy Lube along with a report from United Appraisals but nothing seems to get done.

At this time Jiffy Lube has left me alternative but to refer this matter to the court. We have tried in vain not to end with this option. My on interest has been to have my vehicle repaired. If there is any way you can help please let me know.

[1922] Stephen in Cedar City, UT  No Oil Destroys Engine

Following service the engine had a rod bearing failure just under 3000 miles following the services. A local professional mechanic found the engine to be over 4 1/2 quarts low in oil, no oil leaks, no signs of burning oil. His and my presumption is the engine was, for whatever reasons, not completely filled at the time of service. There appear to be no other or any other reasons for the lack of oil in the engine that caused the failure. There has been no service anywhere else. The local manager, John, while sympathizing with the situation checked records and was going to call back. He somehow , conveniently, lost my phone number requiring me to follow up again with him. He was going to have the area supervisor contact me for follow up. I have not had the simple courtesy of a reply from the supervisor or manager in over a week. Mistakes can be made, understandable. Not standing up to a problem situation or acting like it just might go away if ignored is something else. I would appreciate a national level escalation of this situation and a responsible resolve from Jiffy Lube, a company I thought I could trust for the past several years.

[1917] Brad in Eugene, OR  No Oil Destroys Engine

Long story made short. They didn't install the oil filter correctly in my late model Mercedes 300sd turbo diesel. Lost most of the oil, shuddered and broke down within 8 blocks.  My mechanic said engine was compromised (obviously) and needed to be replaced. There mechanic said it is fine. Noticeable lower engine knocking developed immediately. It happened on Oct 6 2011 at west 7th J.L. In Eugene, Oregon.  Just hired attorney after no communication for nearly 2 months.  Do it yourself or have a mechanic do it!

[1913] Robert in Johnstown, PA  No Oil Destroys Engine

My daughter took her 1998 Toyota Camry to the Jiffy Lube in Johnstown, PA to get the oil changed before heading back to college. She had it changed on Thursday the 19th of January. On Friday the 20th on her way up the highway the oil filter came off. After calling Jiffy Lube, they sent someone down and took pictures of the hole in the motor as the connecting rod was pushed out of the motor. They called me today the 27th and informed me that they are not responsible for it and will not cover it. How they can figure that after they changed the oil the day before???? I have been a regular customer there for years, but needless to say that will end know, and I will make sure that people know what happened.

[1889] Dalton in Arlington Heights, IL Oil Filter Causes Engine Failure

I want to first say that I usually change my own oil. But I really needed to get my oil changed and it was to cold for me to do it my self. About 10 miles after I had gotten my oil changed my car started to act up and the check engine light flipped on. I decided to pull of into a local shopping center to see what was going on. I looked in the engine and didn't see anything that was wrong. I then decided to take a look under my car and that where i found the problem. When i looked underneath the car i saw oil dripping from my oil filter. So i decided to take a look at it and see why it was leaking. Jiffy Lube never tighten my oil filter and i was just hanging there. I took it to my local auto shop and had them check it out. Turns out by them not putting the filter on, i blew my engine out. I blew out all my pistons and had to get my engine replaced. Jiffy lube should buy me a new car...

[1882] Big Bear in Rosebug, OR  Wrong Oil Destroys Engine

Hi I took my 95 vw jetta into jiffy lube roseburg oregon they put the wrong oil in my car and denied it then tried to charge me for a new oil change the motor is now shot and the mechanic is swapping the motor now looks to be about 2-3k in cost total.

[1859] Samuel in Oakland, CA  No Oil Destroys Engine

About a month ago i went in a got an oil change at jiffy lube in long beach ca. I work close so i am only driving about  <20 miles a day. 

Last weekend i drove my car up to Oakland and my car died on the bridge. after getting in towed i found out that the oil plug was no longer on the car and that it must not have been put on properly let alone tightened. The mechanic said that the lazy, careless oil change i received was the reason for all my oil draining and my engine frying. Although Jiffy Lube has taken full responsibility. i will NEVER go to them again, the inconvenience this has all cost me has been horrific, let alone time consuming.

[1824] Danny in St. Charles, MO  Engine Flush Destroyed Engine

I went to Jiffy Lube #613 in St. Charles, MO to have a simple oil change. The technician called me out to the bay. I was expecting the usual sales pitch for the extras they always try to sell me. This time the technician told me that I needed an Engine Flush performed because my engine was showing signs of “Heavy Sludge”.

He said the flush would clean out and flush all of the old, dirty sludge from my engine leaving me with a clean engine and a longer engine life. I told him that I just wanted my oil changed, but asked if he thought I really NEEDED it or if it could wait for another visit. He told me that I need to have it done today because there is a lot of sludge in the engine and it needs to come out right away. Well, stupid me agreed to it. I stupidly thought his training on the product (which is a chemical solvent) and procedures of how to do it in conjunction with further training on when and why to perform the service and when and why NOT to perform the service, all of his expertise would allow him to make the best decision. My car only had 60,000 miles on it and I plan on keeping it for a long time. My next own words still haunt me: “Ok, Sure. Go ahead, If you think I need it.” Those words keep echoing in my head as I lay awake at night.

Well, 40-50 miles down the highway later, my engine was destroyed.

Read More About This Experience

[1819] RP in Savannah, GA  Insufficient Oil Destroys Engine

On Friday, 10 September, I took my vehicle in for an oil change. The car was driven for maybe 75 miles or less on 10 September (Saturday), parked all day/night Sunday...and on Monday while driving it to work, the engine started a loud knocking noise. After getting the car towed and checked at our auto mechanic, it was found to have no oil in the engine, which resulted in a now bad engine in need of repair.

Jiffy Lube happens to be right across the street from our mechanic, (Which was closed on Saturday and why we went to Jiffy Lube originally) so I first went to Jiffy Lube about the issue, Someone from Jiffy Lube walked over to the auto shop, insisted repeatedly on bringing the car over to Jiffy Lube, but under the mechanics advice to me, I denied movement of the vehicle.

The Jiffy Lube associate then went and got 2 quarts of oil from his shop, added into the 'supposedly full' engine and afterwards claimed that the engine had oil in it. I got a call from the regional manager and there was no progress. I called corporate and the corporate office had the regional manager call me again, claiming that it was not their fault. There was no type of investigation done, The auto shop vouches that the vehicle had no oil when received and vouches that the engine was in perfect working condition before the incident.....(They actually worked on the car prior). I am now at an inconvenience of not having my vehicle and forced to go to small claims court.  

[1812] Frank in Mashpee, MA No Oil Destroys Engine

My son purchased his first car a 1991 Peugeot. I had the oil changed at your store in Mashpee, Massachusetts. Left the store and smoke was pouring out of the tailpipe. Went back and the manager said that the forgot to remove the air outake tube and some oil must have gotten into it. Left it running at the store till the smoke stopped. After that the car did not run the same. Five day later it starting knocking and seized up. I took it to a mechanic and he said it had no oil and this caused the engine to stop.

What should we do? I am not a mechanic I have taken all our cars to your store and never had a problem. The mechanic says it is directly related. The care was a 1991 but ran great. It was my sons first car and he worked all summer to pay for it. Now he is left with nothing.

Indexed by State

III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.

  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.
     

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial
     

  3. Tell others about this website.
     

  4. Send an email directly to Jiffy Lube.   Note:  Jiffy Lube's "Feedback Form" was broken...
     

  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


 

IV. Noteworthy Comments From Others

[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 

http://www.hmtweb.com/blog/20012369/01/from-positive-to-negative-word-of-mouth.html

[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.

 

 [932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.
 
 
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