I. Recent
Personal Experiences
GENERAL PROBLEMS
Email us your experience.
JiffyLubeProblems@att.net
Include your city and
state so that others in your area are aware. We will
likely add it to the following Personal Experiences of
others. Show others that they are not alone. This
will also help us create a critical mass which can create
appropriate changes.
The following
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
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[2084] John in Portland, OR Cracked
Gasket Causes Problems
I had my daughter change her oil in
her Volkswagen at Jiffy Lube this past week. I told her
to only get the 19.99 oil change but they up-sold her to
$53.99! They told her that Volkswagen recommends that
owners use synthetic oil. They also told her that it
would be on record that she used conventional oil and if
anything goes wrong it could be the fault of the oil.
This was overwhelming for her and she allowed them to use
the synthetic oil. Three days later the engine oil light
came on and all the oil had leaked out thru a faulty oil
filter gasket they installed. When we took the car back
to the Jiffy Lube I asked to have the oil filter back as
evidence. The service manager said ok. He showed me the
filter and I took a picture of the cracked gasket. He
then finished re-servicing the Jetta and when he was
finished I asked for the filter and he said he put it thru
a crusher.
Now, I don’t know what to do. The
engine got extremely hot and more than likely caused
severe damage. What can I do? I am frustrated.
I have attached a picture of the oil
filter with the faulty, cracked gasket. The quality of
gasket on the oil filter looked poor. Look at the
attached photo and you will see sharp little tears on the
inside diameter of the gasket.
[2083] Kathy in St. Charles, IL Major
Tire Problems
My son and his family had their
oil changed at the Jiffy Lube in St. Charles IL. This is
the same location I have gone to for the past 15 years.
Based on his recent experience we are never going there
again!
While at JL they decided to have
tire rotation and rear brakes looked at. Only tires were
rotated and the brake work was declined. 6 days later the
family was returning from a trip and had just exited
Interstate 90 near Elgin IL. The left rear tire fell off
the car while in the middle of traffic. They saw that 4
out of the 5 lug nuts were gone and the 5 th lug nut had
broken off and was found in tire. There were damages to
the tire and the rim and the undercarriage and fiberglass
near the tire area. The mechanic stated the lug nuts were
over torqued and the hub of the damaged wheel clearly
showed that. JL denies any responsibility in spite of the
fact they were the ONLY people who touched the lug nuts
between May 5 and May 11. Do not trust your car to JL.
People make mistakes but apparently Jiffy Lube employees
NEVER do! They will not assume responsibility for any of
their mistakes. We want to make them accountable for the
damages they caused. This family was one mile from the
highway were speeds are 60 mph + and there could have been
serious human injury. They do not service consumers in a
safe manner and are dangerous and should not be allowed to
get away with their unsafe practices!
[2082] Jeyben in Arlington, VA
Inappropriate Telephone Call
My name is Jeyben and for the first
time in a very long time or maybe ever, I took my car to
Jiffy Lube this past Monday. After my visit, I received
an email from Jiffy Lube thanking me for trusting my car
with Jiffy Lube. They also asked me for my opinion. I
replied to the email with some issues I had - you can read
my email below. However, first thing this morning I got a
phone call from the one person that I mention on my email!
Yes, I took the time to sit down and
share my thoughts with my experience at my local Jiffy
Lube not because I'm a ongoing customer but because Jiffy
Lube has a reputation of being a "Local place". Sure, the
company has over 2,200 stores around the country but it's
always "our local Jiffy Lube" store of simply "The place
for oil change". So, even though, I can't remember the
last time I was there, I still feel as Jiffy Lube is part
of the community. This is why I took the time out of my
schedule to send the below email.
However, getting this phone call
early this morning was unacceptable! Here is the guy I had
made my comments about on my phone! Thank goodness I was
not able to answer the call but when I heard the message,
I could hardly believe it. If I sent a company comments
about one of their employees, I would never expect to hear
back from that specific employee. Why would you share my
contact information with that person and have them call
me? I'm thankful that I can take care of myself
physically but the first thing I thought of was, "What if
I was single mother?" or simply someone who couldn't take
care of themselves and here is someone whom I just
gave their company suggestion for better training on the
phone with me!
Read More About This Experience
[2080] Rob in Huntingdon Valley, PA Missing
Gasket
Recently found oil leaking on my
garage floor. I personally had not driven the vehicle for
over a month since I had multiple surgeries but when I
finally got back to the office noticed the floor in my
garage. Called my mechanic since the vehicle was due for
inspection and he said he would check for a leak. He
called to tell me that the gasket for the drain plug was
missing. A few days earlier, I had received an e-mail
from Jiffy Lube for a customer satisfaction comment. I
filled it out explaining the problem and sent it in. A
week or two later, I receive a phone call from the store
manager. Told me there was nothing he could do. Poor
customer relations. Said that I should have brought the
vehicle to him first and that he couldn’t be sure that my
mechanic was telling the truth. In his words, “ Outside
mechanics are always trying to do this to us”. Couldn’t
believe his answer. He said, what would you like me to
do. I said I’ll leave that up to you. Still said it
wasn’t there responsibility. I reminded him that I spend
over $400 a year at his location. Didn’t matter. When we
could come to no resolve, I just said I will never be back
to his location. He said okay and have a nice day. That
was it. Ridiculous.
[2079] Luke Employee
Hello, My name is Luke and I have a
question. My girlfriend has been working at a jiffy lube
for a few months now and she's the only female at this
particular location. The guys have made comments to her
here and there but we just kinda passed it off as garage
talk. Well, they keep making negative comments about her
weight and tell her she should wear makeup (she really
doesnt need it) and just today one employee asked her if
she's ever been in a "slut fest" and the manager walked up
to her and told her, and i quote "You have a huge ass"
right to her face and walked away! I can't stand for that
kind of unethical treatment. She doesn't want me to do
anything because she's afraid they'll make her life hell
there but i can't just sit by. Can you help in any way?
[2078] Caleb Employee
Hello I have a TERRIBLE experience
as a former employee. I worked for probably 20 hours
including training only to get paid for less than 1 hours
work. Plus here is some other juice on iffy lube. They
charge 90 DOLLARS for a fuel filter which costs at the
MOST 15 dollars, they would tell customers their engine
air and cabin air filter needed replacing when I could
tell they were brand new and would charge 50 dollars for a
engine air filter and 40 for a cabin air filter a TOTAL
RIP OFF. I was an apprentice at a VERY reputable local
shop and knew quite a bit about cars after a year and a
half of training and school and could tell that iffy lube
is nothing but a rip off.=
[2077] Len in Lake Stevens, WA Oil Filter
Leaked
I had my
1995 Lincoln's oil changed at the Frontier Village (Lake
Stevens) Jiffy Lube and in less than a month my car ran
out of oil. I filled the car back up with oil and got it
to run again. I figured out that the oil filter that was
installed was leaking. I removed the oil filter and
cleaned it. After reinstalling it and letting the car run
I could see that the filter was leaking again. I replaced
the filter with a Fram oil filter and the leak stopped. I
saved the oil filter and I'm sure that one of your
business Reps. would want to see it to see if this is an
isolated incidence or if there are more bad filters in
stock.
[2075] Jon Stripped Oil Plug
I went to the dealership to get an
oil change, only to find out that during my previous oil
change Jiffy Lube changed the oil plug (to one that is
much harder and longer) and managed to over torque it
causing the threads on the pan to strip out. When the
dealership took the plug out, the threads on the pan came
with it. Jiffy Lube claims oil pans are designed to wear
out. I don't see how anyone can seriously believe this.
I told them that, but they stuck to their story.
[2074] Anonymous in Washington State
Employee
Hey
There, here is my complaint about Jiffy Lube and
there dishonest way. I am a former employee. The store I
worked at was in Washington State.
First off
there is no respect from assistant managers and managers.
All employees are treated so poorly and disrespect that
its gotten to the point where I didn't even want to go to
work. I myself, the only girl in the shop, was treated so
poorly compared to others and degraded all the time. When
I tried to tell my manager about it he didn't do anything
about it at all. My manager knew how he treated everyone
yet he did nothing about it and thinks everything was
fine. We had a new employee once and he would always be
yelled at and disrespected. It got to the point where he
tried to defend himself and the assistant manager pushed
him. After that the employee who was pushed
filed assault charges but you know whats the worst part
about it though? The new employee was fired because he
took action but management fired him AND not the assistant
manager, who kept treating everyone with no respect after
that.
Second
thing is the selling tactics that Jiffy Lube forces upon
their employees. If you don't sell sell sell you get
yelled at and your job is basically on the line. Thing is
I understand every business needs to up sell but when it
comes to cars its wrong. There have been so many times
that I have been yelled at for not selling. They don't
understand that people go in there just for an oil change.
They don't go in there for be pressured to buy services
that they don't even need to their car or services they
can't afford.
All the
greeters are Jiffy Lube lie. I know first hand. They make
up stuff to make you buy services. My advice to you all is
to check your oil before you go in because they will say
your oil is on a no read when in reality it was full. They
say your transmission fluid is dirty when it is not.
EVERYTHING THEY MAY BE TELLING YOU IS A LIE.
Read More About This Experience
[2073] Theresa in Pittsburgh, PA Forgot to
Replace Oil
I received an "oil change" yesterday, March 1, from the Greentree Road
location in Pittsburgh, Pa. First of all, the process itself took over
45 minutes with only 1 other car being serviced, so I should've known
something was wrong. After they were finished and I pulled out to head
back home, I noticed the low oil pressure light on my dash flickering
intermittently. When I got home and showed my husband, he took a look
at the dipstick to find that it came back DRY. There was only .8
quarts of oil in my car! My engine could have failed on the parkway
and I could've crashed! Or my engine could've been ruined! my
husband's been on the phone with the idiots as that store all day
trying to.get a refund, but apparently only a "District Manager" can
process it? We were told this supposed District Manager would be
calling us but have heard absolutely nothing. This is the worst
experience I've ever had with an oil change anywhere and I certainly
won't ever be returning to Nifty Lube to have this service performed
again, nor will I EVER suggest Kiddy Lube to anyone I know who's
looking to get their oil change. If there's anyone out in Corporate
land that gives a damn, can they please help us process the refund?
please? just to restore my faith in humanity?
Indexed by State