|
I.
Personal Experiences
GENERAL PROBLEMS
Email us your experience.
victim@jiffylubeproblems.com
Include your city and
state so that others in your area are aware. We will
likely add it to the following Personal Experiences of
others. Show others that they are not alone. This
will also help us create a critical mass which can create
appropriate changes.
The following
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
|
[1569] Liette in Ottawa, ON Better to
Laugh Than to Cry
On Sunday, June 27, 2010, I got a
flat tire - on Monday, June 28, 2010, I called CAA,
Canadian Automobile Association. A man named Jos came to
help me. As he left, he noticed my veterans' licence plate
and said:"Thank you for defending our country." What a
sweet, patriotic man! I drove to Jiffy Auto Service #126,
52 McArthur Ave., Ottawa, ON K1L 6P9. - My Visa bill
amounted to $671.54 with all the recommended add-ons. My
car is a 1999 Ford Escort but has less than 15,000 kms.
Today, Tuesday, June 29, 2010, I got another flat tire -
same left front tire - called CAA again and asked for Jos,
the same man who had come yesterday; he removed the flat
tire and replaced it with the small temporary one as he
had done yesterday and I returned to Jiffy and had the
flat tire repaired again. Jiffy's manager said the
mechanic had made a mistake yesterday and had worked on
the right front tire instead of the flat left front tire.
My father always said,"it's better to
laugh than to cry".
[1568] James in Sarasota, FL Forgot to
Replace Cap
At the Jiffy Lube in Sarasota on 41,
my Mom was charged 125.00 for a new belt and oil change. 5
minutes after she left, the temp light came on, a first.
The temp had reached 280! Luckily she pulled over, and
took it back the next day. This is when I saw the most
unbelievable thing ever. I saw that the radiator cap was
off when they opened the hood. Both men quietly glanced at
each other and tried to distract me from the car. The
poured a gallon of fluid in both the coolant tank and
radiator and the managers quote was, "Wow, this is bone
dry!"
No kidding! That's what happens when
you don't put caps on major engine parts...
[1567] Lisa in Santa Clara, CA Oil Leak
I arrived at the store today and the
place was pretty busy at 11AM. I was asked if I needed
an oil change by another worker and told him I need to
speak to D. Jackson. I was approached by D. Jackson and
told him how upset I was that this was my 3rd visit back
to his location since July 16th. My truck has been
leaking oil every since this oil change took place, and
did not leak any oil before hand. A few days ago I went
back after the original oil change on 7/16, and was told
that oil collected in my oil pan and it was squirted down
with water, and I was sent on my way. There was no
ammendement made to the original work order(943073)
documenting this incident, and that water was sprayed to
clean it up. The same assistant who did the squirt
down was working today as well.
After receiving the call from
D.Jackson from the the call I placed to the customer
service line. He said to meet him at 11AM Saturday. I
spoke to my husband in Idaho and we decided it best for
my son and I to climb under the truck, and place a thick
manila folder under the oil pan/washer area to collect any
leaking oil, and to be able to bring this to D. Jackson's
attention.
This morning (Saturday) I checked the
folder and found something to bring to D. Jackson (see
attached manila folder picture) Before my appointment
at 11am my father and I decided to go under the truck
ourselves, and take a look at the washer/oil pan. From
the first set of pictures sent in the first email you will
see a tattered rubber washer that has an "M" not a new
washer, and worn on the sides. I have several shots of
this included from various angles/closeness. I showed D.
Jackson these pictures immediately, and included printed
copies to him to see of the washer problem. Based on the
tattered washer and only 84 miles from the original oil
change it seems to me that this was caused by over
tightinging of the drain plug.
He then took the truck to in BAY13
for inspection. I could not enter since I had unsafe
footwear. D. Jackson allowed my father to go under neath. M
father said that the area in which these men work was very
sloppy.
During this inspection with my
father present D. Jackson stated that there was a "rear
main seal leaking" and that was the reason for my oil
leaking. My oil was not leaking before 7/16/10. The
oil that is leaking is brand new oil/clean and not
contaminated in any way.
D. Jackson came back from the under
the bay and reported this as a problem and this was the
reason for my oil leaking. During this discussion he
also volunteered to tell me that if I were to go to court
to "sue" them I would more than likely lose, since
changing oil from his standpoint does not cause that kind
of problem (rear oil leak). D. Jackson was inappropriate
brining up court/suing when no one even brought this up.
I told him that he was in appropriate and should not say
things like this in front of onlooking customers and to me
directly. I was told that he did not care what he said
and he was "confident" about what he has his customers
hearing. I was appalled at his comments/demeanor. He told
me that he had plenty of business and did over 1,000 oil
changes......I suppose I am just a number between 1-
1000.
I was told they changed the
washer/plug and I suppose topped of the oil. I asked him
for the old washer he went back into the bay, and brought
up one of them which was not mine shown in first
photos. dark one no markings) I told him that is not the
original since I had the pictures with me of the first
one. Then he went back into the bay and brought another
one up that also was not the one he took off see
photograph of (M12) My original washer did not have M12
and was scuffed up. He said it was the right one. He
is not correct based on my photographs.
After this the workers also brought
my truck around as though the process was finished to side
the of the building with my keys in the truck ready for me
to drive off. Suddenly one of the workers came back and
moved my truck back into the bay. I could see from where
I was standing that the skid plate was not placed back on
my truck. I confronted D. Jackson, and asked why they
drove my truck out ready to send me on my way again, and
why the pulled back real fast to put the skid plate back
on. I observed this D. Jackson was the one putting it
back on. In other words he forgot to put the skid plate
back on and almost sent me on my way without it. This is
unbelieveable......
The truck was driven back around with
keys in ignition after the forgotten skid plate was put
back on. I had to ask D. Jackson for an ammendment to
the work being done for my records, and this was not
offered by him . He then called me inside the cashiers
area and showed me the computer screen and asked if
everything was documented. It was not documented that
parts were given back to me, that a sealant was used, and
no report of the plug shown in pictures was tattered. He
asked me if there something I wanted him to add, and there
were several customers in the waiting area. I said to him
" Yes, put in the comments about going to court" He said,
I will not do that. I said to him, "You need to correct
how you deal with customers, and how you talk". He told me
that he had over 10 yrs. experience. I left it at
that..........
[1566] Betty in Middletown, OH Bait &
Switch
Upon taking my car to Jiffy lube in
MIDDLETOWN, OHIO I was told the oil change would be
$21.95. After the car was pulled into the garage and the
oil dripping out I was then told the price more than
doubled. It was only after I insisted and practically had
to argue w/the manager in front of other customers that
the Jiffy Lube manager finally backed down and handed me
coupons and I left after paying the quoted price of
$21.95.....What a headache that I didn’t need and I too
WILL NEVER GO BACK TO A JIFFY LUBE. COUPONS OR NO COUPONS!
WHAT JERKS! Aren’t there any HONEST companies out there
anymore?
[1565] Raymond in Warminster, PA Forgot to
Replace Oil Cap
On July
21, 2010 went to Jiffy Lube in Warminster, PA. Later
that afternoon I saw steam coming from under the hood of
my KIA Optima. The temperature gauge on the
dashboard was normal and the antifreeze coolant under the
hood was full. A brown liquid was all over the right
front of my car.
Pulled
into a KIA dealership and an after hours mechanic popped
the hood and noticed right away they'd left the oil cap
off, Took it to Jiffy lube and the Asst. Manager on
duty knew exactly where to look and found the cap inside
the engine compartment. Still, three days later,
attempting to get the cover under the hood back on and
there is still some squeaking when I start up.
They said
they put 1 1/2 quarts in and I had bought one quart on the
way to Jiffy Lube. Ninety degree plus day driving
around town and to a night job total 10 hours without a
cap.
[1563] Chris Help Needed
i would appreciate any help you can
give to get this problem resolved. We have contacted Shell
Oil via your site and would like to go to court if we get
no response.
[1562] Jo Ann in Stone Mountain, GA
Forgot to Replace Oil
One June
27th 2010, I took my car to Jiffy Lube in Stone Mountain,
GA for a regular oil change as I have done many times
before. I was planning on going away the next weekend so I
wanted to make sure my car was serviced before I hit the
road. Okay so I leave on July 2nd, come back on the 5th
and everything seemed fine.
On July 9, 2010 while driving to work, I hear a knocking
in my engine. I took it to a JL closest to my job and they
told me that I had absolutely no oil in my car. I was in
shock. They were helpful in telling me that I need to file
a claim and that JL (they're own company) needs to replace
my engine. So, they topped it off so I could take it back
to the original JL in Stone Mtn.
When I got to the JL in Stone Mtn, they checked it again,
drained out the oil that the other JL put in and added new
oil. Still, there was a knocking in the engine. So I
filed a claim, had my car towed to Mazda. Mazda says it
was due to no oil in the vehicle. So JL cust svce sent an
inspector to confirm this. Cust. Svce called me and said
Mazda did not tear the engine down enough (a lie) and the
inspector wasnt satisfied enough and would have to come
back. Mazda told me that they showed the inspector what
they found. The inspector then asked them for the repair
order and left. So now JL is stauling and I have a 2006
Mazda 5 that drove like a dream before all this...mind you
I've only had this car for a year...sitting in a repair
shop.
I have no rental, getting rides to work from family
members everyday. This is totally unfair! Why can't they
just own up to their responsibility and fix my car!? I
will sue them to the full extent if this is not rectified.
[1561] Marie in Randolph, MA
Forgot to Replace Oil
Oil leak following an oil change two
weeks ago. Because the schedule is convenient, I went
for an oil change at the Jiffy Lube in Randolph, MA.
There was nothing wrong with my Ford Taurus until after
the oil change. I thought the oil in my driveway was
from my son's car because he and I don't always park in
the same spots. Then my son told me that it's not his
car. So I went back to the Jiffy Lube this morning to
have them check and make sure that the oil cap was
tightened. (They had in the past cracked the oil cover
but didn't fix the problem until my son went back for me.
I'm a female customer.) So I was told this morning by
the person I assume is the manager that there was no
engine oil in the Ford and that "the oil pan gasket" and
"valve cover gasket" were leaking. I asked him why they
weren't leaking before the oil change two weeks ago and he
said that I needed to take the car to a mechanic. I asked
him whether these parts were handled during the oil change
and he said "no". I can't believe he said that the car
had no oil in it. And if... The guy was pretty
courteous, but I don't trust Jiffy Lube and will never go
back for an oil change. If my mechanic says that "yes"
Jiffy Lube had to handle the oil pan gasket and valve
cover gasket when they did the oil change two weeks ago, I
will hold them responsible for any damage. Convenient
hours of operation but lousy service. Thanks for exposing
them for what they are.
[1560] Rex in Franklin, TN Need the
Right Tools
My
Lexus RX 350 is ready for an oil change. The last time I
had it done at Lexus since I had a recall notice. The
prior time I used Jiffy Lube. When I had it done at
Lexus, they told me there was damage done with the prior
filter change which required them to replace an element
and gasket because it was leaking. Lexus told me that
this happens frequently because oil change places don't
have the proper equipment to work on these type vehicles.
They didn't charge me for the repair since the car is so
new, but I hesitate to have my oil change done at Jiffy.
The question---Can your company handle my car, or all cars
for that matter, and have the proper tools to do so. I
had this done at the Jiffy Lube on Hwy 96 (Murphreesboro
Rd.) in Franklin, Tn. I know of one on Carruthers Rd in
Brentwood which is in the area. But, I have to feel good
about the technical skills of the employees and the
adequate availability of tools to complete the task. Do I
need to go to Lexus to have this done right? Or, can
Jiffy do it jiffy for me?
[1559] Joseph in York, PA
Drained Wrong Oil
A buddy of mine recently purchased a
slightly used 2007 Subaru Tribeca from a reputable
new/used car dealer (http://www.applesubaru.com/)
with only a few dozen miles until the warranty expired.
Clean title and the thing looks mint.
He took it to Jiffy Lube to get the
oil changed every 3k miles and was pleased with the
service, speed and pricing.
Now just prior to the warranty
expiring, the car started to have a very quiet ticking
sound when accelerating. Thirty hours later a front drive
shaft broke. Dealer said there was no fluid in the front
differential (also broken). Two technicians at the dealer
said they see this thing all the time. Apparently
‘quicky’ oil change shops accidently drain the front diff
instead of the engine because the plugs are so close and
similar. Normally they notice the engine is overfilled
and the problem is corrected… normally. Because there was
no oil in the diff his damages are not covered by the
warranty though.
He explained the situation to Jiffy
Lube and was met with resistance. “No way it could have
traveled that far without fluid in the front diff”. The
dealer said it’s very possible so Jiffy Lube brought in a
3rd party investigator which resulted in the
same conclusion. Unfortunately WHO/WHAT drained the front
diff is impossible to know so Jiffy Lube refused to pay
for the repair. After much harassment the owner offered
to purchase him a used front diff from a junk yard or $600
toward the repair. The repair estimate was over $3000.
Although it was something, Jiffy Lube
caused the problem and he rightly felt they should pay for
the entire repair. He contacted two attorneys, the BBB
and the Attorney General. Unfortunately the dealer
changed their original statement and said they never seen
this type of failure before and the car couldn’t have
driven that many miles without oil. The attorneys said
there was no case unless he could prove Jiffy Lube drained
the oil. When the dealer’s technicians were confronted
they said it is company policy and although sorry for
changing their story there was nothing they could do.
The final bill was $3600.
[1558] Mark in Longview, WA Work Not Done
I took my 1997 chevy suburban to the
Longview WA. Jiffy lube for my first time, after going
thru a series of questions, they put in their computer, I
ended up with a signature oil and lube job, when all I
really wanted was my air conditioner fixed. They removed
all my freon and or evacuated the system before pressure
checking the system, they filled my air conditioner with
freon charged me over 300. This was on May 7, 2010, June
5th for the first time I used my air conditioner, the
freon was gone, this would not have happened if they were
professional and pressure checked my system. Jiffy lube
is charging around $44 a pound for freon (which they purchase,
for what, a buck a pound). When i took my suburban back
to complain, they would not except responsibility for what
they have done. Then I replaced my front brake pads and
noticed that none of my grease zirts on the front end had
been greased, I paid good money and brought my truck to
what I thought was a reputable trustworthy professional
business, to pay them for a job done right and all i got
was screwed and lied to .
[1557] Bob Discount Rip Off
We brought our cars into the buy
three oil changes and get 50% off the last one program.
After getting 3 cars on the program we went in to get our
3rd change and was told the program had been cancelled.
So we ended up paying full price for 2 changes and didn't
get any discount. Rip off.
[1556] Alexander in Independence, MO
Bait & Switch
July 5,
2010 had oil change performed by Jiffy Lube at 14231 E 40
Hwy, Independence, Mo 64136. They have a bad habit of
advertising $24.00 and charging another price. That day
they charged me $37.00. Also the personnel stinks.
[1555] Joan in Los Angeles, CA Afraid
of Employee
I do have a serious problem with one
of the workers there, and I am actually afraid to ever go
back there. He scared me today, and I did not do anything
to him, in fact one of the other workers was helping me,
and then this other worker came over and started trouble.
He should not be working there, and I told him that I
would be reporting him. I am a professional adult, and I
have never felt so threatened by any employee anywhere
that I have been. This same man did a similar thing to me
about a year ago, and I had to request the manager at the
Jiffy Lube to help me. The manager was not there today,
and this worker was way out of line. He gave me his name,
so I will reveal his name and what happened when someone
contacts me. I am really afraid of this guy, but did not
show my fear. I have a very excellent sense for people, so
please trust that I am telling you the facts accurately,
and take this complaint seriously.
[1554] Bennie in Phoenix, AZ Stole Gun
I keep a gun under the driver's
seat of my vehicle at all times. Immediately after
service, prior to leaving I noticed my gun missing. I
informed the Manager who relayed to me that he himself was
the only one inside my vehicle, as he vacuumed it.
Therefor, in my opinion he stole my gun!
I would also like to complain
about the managers demeanor. He has an "in your face"
attitude, coupled with his size, he is very intimidating.
EX: After I told him not to try and sell me service beyond
what I asked for he snapped back "HERE AT JIFFY LUBE WE
DON'T SELL OUR CUSTOMERS ANYTHING!". And when I started
talking with him about my missing gun, I felt very
intimidated and was slightly afraid to speak. I thought
the guy wanted to hit me!
They also put the wrong oil in my
vehicle, My vehicle calls for 5w-30 they used 10w-30
A police report has been filed
with Phoenix PD.
[1553] Marcella Broke Door Handle
When I was growing up, my mom always
took the cars to Jiffy Lube for oil changes. Because of
this, I never knew of any other place to go for oil
changes. When I was in college, I took my car to Jiffy
Lube every time I needed my oil changed, but the last time
I went I swore I would never return. I was getting ready
to move across the country and wanted to make sure my car
was in proper working order, so I took it in for my
routine oil change. When my car was done, I was sent
outside, and the mechanic was nice enough to hold the door
open for me. Here I was thinking he was being a
gentleman, when in reality he was hiding the fact that
they had broken my door handle!
I drove off the lot without thinking
anything was wrong. When I arrived at my destination, I
got out of the car and closed the door. Then I realized I
had left something in the car, so I went to reach for the
handle and missed! When I looked down, I saw that only
about 1” of my door handle was still there. The rest was
broken off. I was mortified! I was to be leaving the
state in just a few short days, and I could not deal with
this right now. Well, I immediately called the Jiffy Lube
I had just left, and they tried to tell me that it must
have happened elsewhere: did I go to the store and notice
it when I came out? Etc. Well, I let them know that I
noticed it as soon as I got out of the car and the only
reason I hadn’t noticed it when I left was that their
mechanic held the door open for me.
They did end up paying to get it
fixed, but I had to take my car in, pay for the repair,
and hope that Jiffy Lube didn’t break our verbal agreement
to reimburse me for the costs. When I came in with the
receipt, it was a huge ordeal to get someone to even take
a copy to the manager.
On a side note, while I was waiting
to get paid back, there was another customer who was in
the process of arguing unexpected charges after her
service had been completed. Go figure.
[1552] Ann Headlight Error
I went for an oil change and ended
up having a headlight replaced I did not know was out.
Subsequently I was pulled over by a police officer for the
light being out. Went back to JL who said it was just
"loose". Advised again, an hour later light was out. Went
to my regular mechanic who could not believe they had
changed the light but not put the boot back on that
insulates the wires from water. Shorted the whole
thing out. $300 to replace boot + parts it comes with from
Honda and labor. What a mess. These people are idiots.
After being a customer for 10 years, I will never ever go
there again.
[1551] Marc Thanks
I was searching online for the Jiffy Lube early bird hours and came
across your site. I'm glad I did as I will not go there anymore and
thank you for getting the word out. Do you have a recommendation on
any trustworthy businesses?
[1550] Jay in Rochester, MN Unnecessary
Services
I stopped at a Jiffy Lube in
Rochester Minnesota for an oil change. I was
watching two mecanics through the waiting room window.
They kept looking in my direction as if they were waiting
for me to look away.
One of the mecahnics came back
with two drops of fluid on a piece of cardboard to show
what my differential fluid looked like compared to new and
recommended I have this changed because it's over due with
100,000 on the odometer. I said no, it's fine. They
pursisted on and on. You'll void your warrently and blah
blah. I didn't want to spoil these scam artists plan by
letting them know the vehicle was made in Canada and the
odometer is in kilometers. And that I checked the fluid
one month prior and the fluid was still clear then. Actual
miles on the vehicle is 60,000 and well below recommeded
maintanance schedule for service.
I wonder how many others are
paying for unnecessary services at Jiffy Lube? You
can argue that it was easy for them to make a mistake
based on the odometer, but for can't mistake them putting
dirty fluid on paper in place of mine.
Indexed by State
|
II.
Personal Experiences
DESTROYED ENGINES
Email us your experience.
victim@jiffylubeproblems.com
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
changes.
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
|
[1564] Mamie in CT Engine Flush
Destroys Engine
On 5/11/10 my son brought our
car (a 2005 jaguar w/65,000 miles) to jiffy lube for an
oil change. He was told the car needed an engine flush. He
said okay. The car was driven home (about 15 miles) to
work the next and home again (10 miles) and that night my
daughter drove the car to visit a friend ( 5 miles) On her
way home @ 11:00 pm ,on a very rural back road, the
engine seized. We are very fortunate that she had cell
phone service where she was. My husband picked her up. He
called jiffy lube in the morning, as is was obvious that
something had gone wrong with the oil change. Someone came
out from J.L. They said it wasn't their fault.
My husband found this website and knew it was the flush
that had caused the problem. My son called the owner of
the franchise and was told to "GET OVER IT!" He was
not about to give up..........He called our ct state
attorney general's office, The dept of motor vehicles
complaints dept, every news channel and newspaper. He
gathered info on small claims court. He called Shell oil
and the makers of gum out (the chemical used in the
flushing). Then he called the owner again and told him
what he had done & that he had 2 days to get back to us
with a plan to fix our car or we would move forward with
our plan. Two days later he said his insurance company
would be in touch.
An agent from Chubb insurance did contact us the
following week. The long and the short of it is we were
without a car for 5 weeks. After 5 weeks and several
experts looking at the car Chubb finally said we could
have a rental and the engine replaced. We got our car back
on 7/13/10. This was such a stressful experience. If this
happens to you stand up to them with everything you
can think to threaten them with and maybe your outcome
will be like ours.
[1543] Jennifer in Austin, TX Destroyed
Engine
I took my car in for a check up and
oil change to this Jiffy Lube on June 7th. The mechanics
looked at it and told me that I would probably be best if
I replaced the fuel filter and serpentine belt so I did
that in addition to the oil change. A week later when I
was out picking up a check my car stalled out and would
not start plus I had a huge puddle of oil underneath my
car. I called my mechanic for a tow to have him look at it
and he told me that they messed up on the oil change and
that the oil filter burst and oil leaked all over my car.
I contacted the manager Mike who told me that they were
going to tow the vehicle to the their mechanic. Their
mechanic kept it there for 3 days and told us that the
engine was blown I contacted their district manager to
resolve the issue and he was very obnoxious and said that
he had not even looked at it yet and as of yet still
hasn't. They refuse to take responsibility for the car and
deny any liability.
[1529] Judy Flush Destroys Engine
My
daughter, a 21 year old, took my 2002 Saturn L200 for an
oil change. She refused 4 extra unnecessary services, but
fell for the engine flush. After the oil change and the
flush, the car was able to drive for less than 1/4 mile
before it died entirely. My daughter called them and they
came to check on the car. It did have oil. My husband
hauled the car to our mechanic, who said that he couldn't
prove that Jiffy Lube's flush had caused the engine to
seize, but that most likely that is what had happened. I
demanded they give her the money back for their total
engine destruction flush, and they did do this--a whopping
$108 and some change for their oil change, an air filter,
and the flush.
[1518] Michael in Bonita Springs, FL
Flush Damages Engine
Took my 2006 Mazda RX-8 to Jiffy
Lube #1260 in Bonita Springs, Florida to have an Oil
Change and a Fuel System Flush since my Gas Mileage was
declining. Took them about 10 minutes for the Oil and
about 5 for the flush. I took the car back to work after
and when I went to get lunch my Check Engine light came on
and White plumes of smoke came billowing out of the hood
and exhaust. I immediately called and was told it is
"normal" after a fuel system flush to have smoke
afterwards. Oooook? I have never had it done so I took
them for their word on that. They reset the check engine
light and I went on my way. 2 days later my Car would not
start. After 2 hours I finally got it started but the
nasty check engine light was back. I took it back yet
again and they told me the codes were triggering from my
O2 sensor and Misfired spark plugs. I left it at that with
plans to have Tire Kingdom check the plugs and sensor when
I planned on taking it to them for my tire (have a nail in
it!)
So today, 3 weeks after My oil
change and the flush, my engine light was on again. My
normal gas mileage on a full tank was between 280 to 320
miles per tank, before the flush it was between 240 to 250
(hence the flush) HOWEVER AFTER the flush, I was only able
to get to BARELY over 200 miles off my tank of gas. I
informed Tire Kingdom today when I arrived what had gone
on with Jiffy Lube, so they did a full system check, and
guess what? My Engine is fried! TK Immediately got in
touch with the Dealership to verify the cause of the
damage. The fuel Flush (which I was informed should take
30 minutes and NOT cause white smoke,) had damaged the
Secondary Shutter Valve, Auxiliary Valve, Solenoid and the
Intake Manifold Gasket. Grand total in damage? $2200 USD!!!
W T F! Angrily I called Jiffy Lube ASAP and informed them
they WILL be paying to fix this, they have no option
unless they wish me to get my lawyer involved. Wilmer, at
JL,
informed me to have TK send them
all the info on what needs to be replaced, etc. so JL's
insurance will pay for the damage. Still awaiting contact
from TK and JL, but now I am without a vehicle until god
knows when. Dear Jiffy Lube, EAT MY A**!!!
[1504] Christopher Radiator Flush Destroys
Engine
On Sunday May 18, I took my 2006
Hyundai Elantra to Jiffy lube for an oil change. While I
was there I was told that I needed my radiator flushed and
my transmission flushed.
After waiting 1 hour, I was told that
my thermostat needed to be replaced because they were
unable to flush my radiator. 30 minutes later I was
driving on the Expressway and MY engine over heated and my
car stalled.
I had my car towed to the Hyundai
Delership. Today I was told that my radiator hose was not
Placed back on properly and that caused my engine to burn
up and my radiator burnt up as well. I've had my
Hyundai for over 4 years and i've never had any problems
with my car. Please contact me with as soon as you can. I
paid 138 dollars to Jiffy lube and now i'm out of money
and my car. I was told that replacing my enginee would
cost me 3200$.
[1479] Jimmy in Coventry, RI No Oil
Destroys Engine
On February 4th 2010 my car was
brought to Jiffy Lube in Coventry RI for an Oil Change.
Upon leaving Jiffy lube, I went to my house which was 2.33
miles away to pickup a friend. When got on the highway
going north on 95 and drove just over 5 miles and the
engine started to sound horrible. We took exit 8B off of
95 and the car totally lost power.. making it hard to
steer and the car basically came to a skidding stop on the
off Ramp. The car was then towed to a local Mechanic.
The mechanic called me up and told me there was no oil at
all in the car. I asked if there was a leak and he said
it was completely sealed an that JIffy Lube had forgotten
to put oil in. If I had been in the high speed lane when
the car had lost power, I would have most likely gotten
in an accident. It was sheer luck that we managed to lose
power on the off Ramp. Jiffy lube came to the garage and
took pictures. We thought the response from Jiffy Lube
would be quick. It was then like pulling teeth to get
help from Jiffy Lube though they recognized that there had
been a problem. NO OIL
WAS PUT IN... I thought this is what I had gone
to Jiffy Lube for. My Engine was messed up in a Jiffy
that was for sure.
The Manager at the Coventry Jiffy Lube (Jeff) didn't seem
to have all that much sympathy and was supposed to call
back.. That took a couple of days actually. a few days
after that, Corporate was supposed to call.. After not
hearing anything we called and complained.. Not having a
working car or having anyone call back was REALLY Annoying
and not Professional. Finally Jiffy Lube called back ..
They agreed to take the car and break down the engine to
see if something could be fixed "If it was their fault"..
At this point Jiffy Lube didn't admit responsiblity. They
agreed to pay for a rental car if it indeed was their
problem and wouldn't front any reimbursement to Enterprise
Rental to pay for the car. Finally on Friday the 19th,
the Car could be picked up at Jiffy Lube after being
"Fixed". After waiting awhile.. Jeff (the manager)
returned. There was no apology whatsoever for what
happened. Upon asking what had been done to the car, he
couldn't answer that. He suggested calling corporate. A
call was put in immediately on friday after picking up the
car. Its monday afternoon.. Still no response on the
repairs and no word about whether Jiffy Lube will
reimburse us for the rental, the tow, the mechanic etc.
This has been such a dissatisfying experience. I'm
surprised Jiffy Lube isn't willing to turn this experience
into a good one. Be assured that if this type of customer
service, or lack there of, continues, many people will
hear this story. Channel 10 seems very interested in
hearing the details.. So we'll see what happens with that.
Also I'll be making a video for Youtube. This will be
one of the many videos about Jiffy Lube on there. You
need to check them out.
[1472] Mario of Fayetteville, NC Wrong Oil
Destroys Engine
17 FEB 2010: 10:03 - took my vehichle
to Jiffy lube for a full synthetic oil change, add
coolant, change front and rear differntal oil, gear oil
for $ 194.92
10:25 - I was driving towards my
mothers house and the car died on me on the highway.
I was able to make it to the side of
the road. I hoped the hood and noticed coolant liquid all
over the bottom of the skid pad inside the engine bay and
also pouring out the bottom.
10:35 - I called Jiffy Lube and told them of the problem.
They sent the supervisor Chris to check out my vehicle.
11:05 - Chris arrives and looks at my vehicle and suggests
that I call the dealership to have them tow it there. I
called the Cross creek Subaru dealership and they gave me
a number for a wrecker. I called them and they said
they will pick it up in 30-45 minutes.
12:15 - The tow truck arrives and loads my vehicle to take
it to the dealership.
13:25 - I arrive at the dealership to find that the
radiator was busted all across from the left to the right
bottom. The dealership determined that the wrong coolant
was put in. The dealership drained some of the oil and
found that it was the wrong oil put into the engine. The
oil contained metal from the interior of the engine. They
also determined that the wrong differential oil was put in
as well. They also told me that Jiffy Lube charged me for
a service which isn't available for my vehicle, the front
differential oil change. The dealership determined that
my entire engine needs to be replaced and at that point,
once the car is running again, they can determine the
remaining problems caused my Jiffy Lube.
15:00 -1800 - Chris, supervisor of
Jiffy Lube, shows up to take a sample of the oil. The
dealership gave it to him. Chris asked me to fill out an
incident report stating what happened after I left the
dealership, so I did. I stated what had happened. He gave
me a copy and told me to have the dealership write an
estimate and fax it to the Jiffy Lube corporate office.
The dealership did so and determined that to rebuild the
engine and put in a radiator it will cost $ 11,051.00
including parts and labor. They faxed it to the Jiffy
Lube corporate office. I called to follow up and the guy
told me that the estimate does not show that Jiffy Lube is
at fault. He said he needs a diagnostics from the
dealership.
[1469] Jenny in Sacramento, CA Blown
Engine from No Oil
I drive a 2003 VW Beetle Convertible. My baby. I took
it in for an oil change. They drained the oil out of the
car and "forgot" to replace it with new oil. I drove two
blocks when my engine seized. I had the car towed to a
local VW dealer that did a quick visual insepection for
$100 and said it was fine. Jiffy Lube reimbursed me the
$100. One week later my oil light is going nuts. I take it
back to the VW dealer where they spend four hours
dismantling the engine to get a look inside. The rod
bearing is scorched from being driven without oil, it blew
and sent metal shcrapnel throughout my engine. The VW
dealer says the whole engine needs to be replaced and
attributes all the damage to Jiffy Lube's oil change.
I've left some messages for Jiffy Lube, without a call
back. My baby is sitting in the dealer's service
department with the engine torn out of it. I'm reading all
these stores about Jiffy Lube being responsible for
damaging vehicles and never paying out. It's making me
nauseated!
I intend to not only have Jiffy Lube pay for the new
engine, but also for a rental car for the week that I
don't have my car. Looking at all these stories, it'll be
rough...
[1463] Noemi in Coachella, CA Flush
Destroys Engine
On November
14, 2009, I took my 1994 Honda Civic to Jiffy Lube located
on 84765 Ave. 50 in the city of
Coachella, for a
simple oil change. I was advised by the shop manager; Rudy
that the radiator in my vehicle was extremely dirty and
that it needed to be flushed. Being that he was the expert
in this field I allowed Jiffy Lube to perform the work
that Rudy recommended. I paid Jiffy Lube in full ($115.83)
and continued with my day. As I was driving, I noticed
that my vehicle was over heating (I saw the gage) and
suddenly white smoke started appearing from the back of
the vehicle. As soon as it was safe I merged my vehicle to
a safe area and immediately turned the vehicle off. I
called Jiffy Lube to inform Rudy, but I was informed that
he was out to lunch......
As of today
February 03, 2010 I have spent
$115.00-oil
change and radiator fluid exchange (Jiffy Lube)
$85.00-diagnostic (that Jiffy Lube requested)
$170.00-inspect head gasket (which Jiffy Lube demanded)
$45.00-to have my vehicle towed to my residence (the shop
where I had my vehicle from November 09 to January 2010
was nice enough to not charge me a storage fee.
FOR A GRAND
TOTAL OF $415.00 AND MY VEHICLE STILL NEEDS A NEW ENGINE
DUE TO JIFFY LUBES NEGLIGENCE!!!!!!!!!!!!!!
[1457] Micah in Seattle, WA
No Oil Destroys Engine
on jan 18
2010 lake city seattle jiffy lube changed my oil i drove
home open the hood oil everywhere i call Dave yawn comes
over and finds out he put the wrong gasket on my oil
canister their was no oil in my car he fills it back up
and we try starting it over and over so he calls a tow
truck over and takes it to jeffs on sandpoint way i get a
ride there from dave and they start the car its sounds as
if it is running on half the cylinders smoking and back
firing bad they through me the keys and say by i dont
leave and they threaten to call the cops while me and my
two year old is standing there no running car dave will
not drive me back home i get the gm on the phone and he
agrees to do a compresion test and tells dave to give me a
ride back i have paper work saying that my cars is running
on all cylinders but they havent done the compresion test
i pay to have my oil changed and now i have a broken car
please help
[1455] Tanya in Seattle, WA
Destroyed Engine
I have been trying to reach Rich Estes- (District
Manager) 425.398.0107 ext 201, for about 2 months now.
On 11.28.2009 I brought my 2000 VW Turbo Beetle into
the Mill Creek Shop. My invoice number is 25 8 8977586
Bay 3 charges were 67.92.
My car was knocking extremely loud, I new something was
terribly wrong- I explained to the gentleman working that
I wasn’t sure oil- would help-
(At the point of them starting my car they should have
told me to have it towed to a mechanic) Oil would not help
at that point, I was told by a certified mechanic~
I explained I only had 70.00 in my bank, and I was a
single mom-
The salesman conned me into an oil change told me, the
noise it was making was caused by my broken dipstick, once
that’s replaced and I have the most expensive oil in my
car, it will be better.
I believed him.
I was charged for the signature service, and the store did
not even vacuum my car very well., they said to bring it
back at another time.
I tried to drive it home and the engine blew about 5
miles down the road-
It will cost me now over 4k for a used engine for my car.
If the sales man would have been honest, (Mechanic said
anyone changing oil- would know your engine could not have
been saved by oil when I brought it in) and told me to
have it towed to a mechanic, my expenses would have been
75% less- because it wouldn’t have thrown the rod and
bearings.
I don’t want this to happen to anyone else, especially
in my case, where finances are so tight.
I requested to the Shop as well as the District Manager I
would like a refund, this will not even come close to the
damages caused, however it will make up for the fact that
there was no conscious taking my last 70.00, until my next
payday- leaving me flat broke.
I truly hope that Jiffy Lube will stand by there
customer service and refund my money.
[1451] Paul in Florence, SC
Overfill Destroys Engine
I am from Florence South Carolina. I
recently had my oil changed at the Jiffy Lube on Irby St.
in Florence, S.C., in my 2004 Ford Ranger 4x4 Edge. I
change it or have it changed every 2500 miles, I take
really good care of it because its the newest automobile I
have ever owned and I like to keep it mint and really
maintained. Anyways, like I said, I had Jiffy Lube change
it and was charged $32.00 for them to overfill it and mess
my engine up. An engine that only has 85000 miles on it,
and has never leaked a drop of any fluid, now leaks oil
from both sides of the motor, because it was overfilled.
It really pisses me off, that you pay good money to have
something simple done and it isn't done right and ends up
costing you more freaking money. My engine has never had
a problem, has never had a leak, until now. I started
noticing the burning oil smell, the day after I had the
oil changed at Jiffy Lube. It's not Jiffy Lube that Im
pissed off at, but the employees that can't freaking read,
or know how to read an oil stick!!!! The overfilling of
my engine oil has caused damage to my seals and now leaks
oil, and it drips onto my exhaust manifolds causing a
burnt oil smell. I try and take care of something, and I
paid someone else to screw it up!!! Anyways, I won't be
going back!!!
[1447] Tom in Algonquin, IL
Destroyed Engine
I took my wife’s car into Jiffy Lube
in Algonquin Illinois for an oil change. They failed to
put the oil filter on correctly. My god isn’t that what
they do? The oil leaked out.
We had the car checked by an
independent third party, who verified the filter was
improperly installed. We called Jiffy Lube and told
them the problem and they offered to wash the car.
We have $2000.00 worth of engine damage.
[1446] Gail
in Raleigh, NC Destroyed Engine
My
daughter had oil changed at Store 2719 (Raleigh, NC) on
11/12/09. The very next day and 50 miles later, her
engine locked/froze and left her stranded on the highway.
We had the car towed to the nearest mechanic. The
top half of the engine had to be rebuilt/replaced.
This took about 10 days (due to waiting for additional
parts, etc). So, when all was said and done, the
mechanic stated that there was less than a quart of oil in
the engine which caused the engine to lock up. My
daughter then says “well, I had the oil changed the day
before at Jiffy Lube.” So, off we went to Jiffy Lube
and the manager filed a complaint. Two days later,
someone from corporate called and stated they would pay ½
of the bill ($2200) and there was no way they could
determine the cause of the engine lock, etc. I told
them I would get advice from my attorney and let them
know. Four days later, another corporate person
called and stated they were doing an investigation and
would let me know something soon. I informed the
gentleman that I felt the entire $2200 should be
reimbursed as there was little oil in the car, there was
no oil leak and the oil was supposed to have been changed
the day before by Jiffy Lube. Therefore, I felt they
were more than 50% responsible. This was over a
month ago! I called and left a voice mail yesterday
and am now awaiting a call back. Next, I will go to
small claims court as I don’t have the time or effort to
keep debating and waiting. If anyone has any advice,
I welcome it.
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