What's Wrong At Jiffy Lube?

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This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).
 

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?


February 2015.  We could use your help in a special project.  Send us your comments.  If you do not want your comments shown, then just tell us not to publish your comments.  Email us your experience now at JiffyLubeProblems@att.net 


 


 

Undercover Investigations & TV Exposes

Could This Damage Your Car?
Jiffy Lube promotes engine flushes.  Learn how engine flushes can destroy engines. 

Busted!  Is Your Mechanic Cheating?    NBC Investigations
"You Were Robbed": NBC4 I-Team Exposes New "Tricks and Tactics" at Jiffy Lube Stores
Hidden cameras show Jiffy Lube employees charging undercover customers for repairs that were never done or not necessary.  A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain.  Read More

 

An Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok, thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

WARNING:  Jiffy Lube's Customer Service Form is Inoperable

We have had continuing complaints that Jiffy Lube's Customer Service Form [Feedback Form] does not operate.  Submitting their form simply results in an error message that this part of the website is not working.

Obviously, this continuing problem means that the form has never been intended to work.  Let the Buyer Beware!

This website welcomes your comments:
 

Email us your experience.
 
jiffylubeproblems@att.net


I. Recent Personal Experiences
GENERAL PROBLEMS


Email us your experience.  
jiffylubeproblems@att.net

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State
 


[2180] Eric in Houston, TX  Cabin Air Filter Scam

Last weekend, I took my 2003 Honda Civic to a Jiffy Lube location to have my oil changed.  The tech came into the waiting room and tried to sell me new cabin air filter(s) for $50, saying that they were missing from my car.  Knowing that I could pick up a new set from the AutoZone down the street for $20, I politely declined.

A few hours later, I remembered that I had gotten my previous oil change at the same Jiffy Lube location, and they tried to sell me new cabin air filters the last time too -- by showing my my existing ones and saying they were dirty (they had been replaced just months prior, and looked fine to me.)  I am going to give them the benefit of the doubt and assume that they just "forgot" to put them back in the first time. I don't want to believe that they deliberately "stole" my cabin air filter so they could sell me a new one next time around, although, that's really what it looks like to me.

Whether it was deliberate or not, as a result of Jiffy Lube's negligence, my blower fan now has a leaf caught in it (makes an annoying clicking noise) and my A/C coils are saturated with dust/dirt. Now I am going to have to break down the entire fan assembly and shop-vac all the crap out.  The most annoying part is: In both instances, I specifically asked for "just an oil change." I never even wanted them to check my air filters.

[2179] Nancy in Bridgewater, NJ  Diluted Washer Fluid

I got my oil changed and fluids topped off at the end of October, 2014. The temperatures here in NJ over the last couple days have been below freezing, and will continue to fall. Yesterday, during some snowfall while driving an hour and a half to work, I was completely without wiper fluid. After some investigating, it turns out Jiffy Lube in Bridgewater had filled my wiper fluid with water, or some diluted version of wiper fluid, not the full strength kind designed to withstand temperatures to -20. So, naturally, it is frozen.

This is not only a complete rip off, it is positively dangerous. In the mornings, between the salt from the roads, the kick back from the cars and the glare of the sun, you end up with a thick white film completely blocking your view. My only choice driving in was to tailgate some 18-wheelers to get enough kickback from their tires to be able to clear off the white film. Real safe in NJ, on one of the most busy and dangerous roads in the state, during rush hour! On my one hour drive home, the fluid still did not thaw and now I am dealing with the white film and the glare of headlights and street lights. This practice is 100% fraudulent, irresponsible and puts Jiffy Lube 100% liable for any accidents that may occur as a result of this negligence. Should I ever be so desperate to use a Jiffy Lube again, I will absolutely DEMAND that they NOT fill my wiper fluid and do not charge me for it. 

[2178] Michelle in Rancho NM Crippled My Car

I went in for an oil change in rio Rancho New Mexico.  I was told my engine was dirty and my health report was a 2.  They wanted to "clean my engine " for 129.99 Of course I said no way & they said don't you care about the ozone?  You will be sorry & you will be back.

Well a mile down the road my car died ... It ran very sluggish .... I crippled home.  My husband opened the hood that evening and found my air intake hose completely off at both ends and my car was not getting an air flow.  Pima sure they thought I'd turn right around and spend the 129.99--wrong!!!!

I will never ever ever go to jiffy lube again!!!!!

[2177] Karlee in Kennewick, WA Towed 158 Miles

On Aug 14, 2014 I went to Jiffy Lube on Clearwater in Kennewick, WA to get a routine oil change.  Not only did the attendants try and sale me on everything, they tried to charge me to top up my fluids which are included in the oil change.  I told them I would be traveling to CA the following day and wanted to make sure everything was in good condition.  The next day as I'm driving through the desert with my 1 year old daughter my air conditioning goes out, so I stop at the gas station in Las Vegas. I get gas and notice a large black oil leak under my car, which I determine my car was leaking it because I saw the dripping myself.  I move my vehicle and realized by my dipstick that Jiffy Lube botched my oil change and put used oil in my car and I only had maybe a quart left.  To make a long story short Jiffy Lube towed my car 158 miles to the nearest jiffy lube and promised me reimbursement to all my out of pocket expenses. This was before finding out that due to them not putting the oil plug back right and putting the wrong oil filter on my car that this was the cause of my air conditioning to fail. The oil leak went everywhere causing the compressors shifter to slip and build up pressure that in return caused the hole ac system to fail. Now both the store and district manager are avoiding my calls and haven't reimbursed me any money which is well over $2,000. They said I must go through warranty department but they have failed to call me as well. I'm getting a lawyer and suing  them.

[2176] Christopher Forgot to Replace Oil

Got my oil changed a bout a week ago and engine started making sounds checked the oil and dipstick is bone dry

[2175] Peter in Martin City, MO Drained Transmission in Error

Drained my transmission fluid and added 4 quarts of oil to crankcase….11/25/2014

No apologies, no calls, even sent me a survey which I completely filled out and blew the whistle on the local store….just so happens that the store manager was on duty at the time and allowed it to pass through as is….the store was in Martin City Missouri just south of Kansas City.

[2174] Beverly in Charlottesville, VA Destroyed Oil Plug

I too had problems with Jiffy lube. I went to the store in Charlottesville, Va.  They changed my oil which by the way cost way more than any place else I had ever taken it which was 75.00.  When I went to have my husband change it he was unable to get the oil plug out. I ended up having to take it to a mechanic in Culpeper, VA who had to drill the plug out which cost me in labor over 100.00.  I contacted Jiffy Lube and notified them and emailed their Vice President who had a Manager of the store call me.  They called back offering a free oil change at one of their stores? ARE YOU FREAKING KIDDING ME? Why on earth would I ever take my car there.  I asked if they would reimburse the money it cost me to have the mechanic and was told no.  Please DO not EVER take your vehicles to Jiffy Lube.

[2173] Jessy in Brookhaven, PA Stolen IPad

I was at jiffy lube Brookhaven today (Sunday 12/14/14 at 2.31 pm est.). I went to get my oil changed. I had my Ipad in my glove compartment before I had the service. on the way home, I looked into the glove compartment, and my Ipad is no longer there. The tech who did service for my car stole my Ipad.

[2172] Payrick Erroneous Information

, some of the things people say on here are bullshit you don't have to take both off on transmission pan to do a transmission service so why would someone say the mechanic says the bolts look like in there been removed you don't remove the bolts to do it tech service like I said a lot of s*** on here seriously bullshit nothing but people have online except for problems starting s*** that's probably other companies that want the business to come to them

[2171] Prem Toronto, CA Frozen Washer Fluid

So I was in the jiffy lube sometime in Sept/Oct to get an oil change and they filled my washer fluid with water. I live in Toronto and now its -10c (water freezes at 0c) the entire content of my asher fluid dispenser is frozen over. I have contacted Jiffy lube what else can i do ? 

In October I was very excited when you have the $39.99 oil change special as your location is very accessible from where I live. 

I was very pleased to get the oil change done as it as quick and the people were great, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with your the local Mississauga store on the corner of Thomas and Erin mills in hopes you can help remedy the situation

I had got my Honda's oil changed at the store and washer fluid topped up. Little did i know that they were using water (or some watered down version of washer fluid) instead of proper winter washer fluid. Its -10c today in Mississauga and the entire content of the windshield washer fluid is frozen over ! 

This is a an absolute inconvenience and down right dangerous,  ideally I should not have to worry about things like this as I take my car to professionally to get worked on not some kid with a wrench. 

Indexed by State


II. Recent Personal Experiences
DESTROYED ENGINES


Email us your experience.
jiffylubeproblems@att.net

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State
 


[2159] Lisa Engine Flush Killed Car

I took my car in on March 8th for an oil change before heading on a 400 mile road trip.  They stated I needed to flush my engine and RECOMMENDED that I do this!

I spent the additional $90. and did this...the next day I drove my car less than 30 miles and the Check engine light came on and my message warning said to turn off engine immediately.

I took it to Jiffy Lube and they said it was not there problem.  I took it to my mechanic who immediately drained the fluid and said it should never be flushed because it pushes all the "gunk" into the engine.

The next day I had to drive my car to Los Angeles and it died on the freeway with 3 children in the car at night...it seems the engine flush killed the car...$3500. later in mechanic charges, car still does not drive the same and over $%00. to have the car towed and travel expenses (rental car) to get back home...over $4000. one bad trip to Jiffy Lube cost me...

I want to take them to small claims court to get my money back...and I still have a car that is ruined forever....they should have not recommended the engine flush as it is actually stated that they should NOT do this by the cars manufacturer...they rip people off just to make money and hope most people want follow through.  Very frustrating!!!

[2154] Summer in Santa Fe, NM  Broken Extension Destroys Engine

On April 2014 my husband took my all three of our cars in for their routine oil changes to the local Jiffy Lube in Santa Fe, NM. Shortly after I noticed my car started idling funny periodically. Then one hot day, while running errands and the AC on my car it began to stall. Not completely but like it had ran out of gas and then would rev really high and be ok. I was out of town and it was the weekend so I couldn’t take it in to get looked at. I didn’t have the problem with my car anymore that weekend. But the following weekend my son noticed that my car was idling funny and shaking. He looked under the hood and noticed that the valve extension to my engine was just sort of floating there and completely broken off.

The last person to touch this part was the technician at jiffy lube. I called them and explained to them the situation. The store manager came over and looked at the part. I explained to her that during the oil change, their tech either over tightened the oil cap cracking the extension or while untightening it cracked the extension. Because it was a plastic piece, it probably cracked more and more over the weeks due to the heat of the engine and expanding. Eventually it completely cracked off. She said she would be willing to replace it.

Read More About This Experience

[2149] Albert in Duluth, MN  Loose Filter Results in Blown Engine

Here's another blown engine story about Jiffy Lube in Duluth, MN.

Driving down road and oil light on my 2012 eclipse came on... only when I idled at stoplight, as I accelerated it immediately went off. First time the idiot oil light had ever came on. Pulled off the road and checked oil and was down 2 quarts. Drove to nearest gas station a mile or so and put in 2 quarts, rechecked and it was still down 2 quarts...on a 4 cylinder. Had it towed to dealer where I bought it and the technician stated the oil filter was hand loose had been leaking from the filter and there was a catastrophic loss of oil.

Jiffy lube was where I last had oil changed, No return call from them, assistant Manager immediately became hostile and apparently the Manager never got message or decided not to do anything, NO CALL BACK! The Service manager at the dealer that diagnose the issue will not provide a written statement, prefer not to get involved. Ditto from White Bear Lake Mitzubishi who would not honor warranty nor provide any documentation of what happened to engine, even though light never came  until all oil was gone. The additional warranty from Sterling won't cover anything as they say it is manufactures warranty as it was under 60,000 miles. $4500 for used engine block and labor putting in.

Screwed every way possible by everyone involved!! God bless American Businesses for doing the right thing...NOT!!

[2140] Chef in Warminster, PA  Engine Destroyed From Loose Oil Filter

I took My 2011 kia Optima in to Jiffy Lube In Warminster PA, although I live in Princeton, NJ where I only take my car for service at the dealership but thought I would be over the oil change and decided to get quick Oil change at store # 262 located at 600 west street road, Warminster, PA. on January 29th at 46,040 miles and recommended date to return on sticker and invoice states 51,040 which I have not reached yet.

On March 10th I was driving from work in NJ to Warrington PA and 12 miles away from Warrington I heard clicking and knocking noise in my quiet engine of a car that was certified new 7 months prior.  I check under the hood for the noise and to see where it was coming from and could not determined, I checked dipstick and found there was no oil, I walked across the parking lot to a advance auto and purchased 3 qts of oil, added it to engine and strayed over in PA until morning and had the car taken back to jiffy lube.

Read More About This Experience

[2139] Sam in Lawrenceville, NJ  Engine Destroyed

I have had a terrible experience with Jiffy Lube that has cost me over $5,500. I took my car in for a simple oil change before travelling and it billowed thick white smoke when they were done. The manager wrote down that the car was running fine when I brought it in (which it definitely was), and that it left smoking. The car began overheating soon after and the resulting repairs have cost me a lot of money, including a blown head gasket ($2,600) in addition to the amounts specified below to the manager. The manager told me “he didn’t believe they did anything wrong and wouldn’t do anything for me,” so now I’m out the money on a tight student budget.

Below is the email I sent to the manger. I would really like help getting them to pay for my repairs.

Sam

Hi Damon,

There are two attachments-the first is the Jiffy Lube invoice from the day of service and the second is the complete invoice from the auto repair shop.  Below please find the chronology of events pertaining to my BMW X3, and my desired resolution.

Read More About This Experience

[2135] Priscilla Oil Filter Problems Destroys Engine

I went to jiffy lube on January 25th of this year to get a oil change. On February 6th my car stopped running. I had it towed to a mechanic shop and the guy said jiffy lube didn't put filter on right and caused the engine to lock. Because of their negligence I now have to pay $1,713 for a engine. I want to get reimbursed. Of course they are not taking responsibilities of their mistakes. I will not let them get away with this. They damage people's cars all over the world and don't care about the customers or if they even have money to pay. I don't know if I should go to small claims court or get a lawyer and sue the franchise or corporate. I hope you can help me out. I do have receipt of that service performed.

[2134] Al in Overland Park, KS  Engine Destroyed From Wrong Oil Filter

Oil changed at JL #1355, Overland Park, KS on 2/12/14.  I have a 2003 Chevy S10 pickup, 4.3L V6, manual trans.  Oil filter used was MO3614. Long story short, drove home 20 miles, drove to work on 2/13 app. 8 miles, oil press 0, check engine and gauges light came on.  Find oil filter fell off. Contact Mgr of store, Shaun King, and told I would have to tow to a dealer and they could determine if they would reimburse me. Find a Ford oil filter was used on my Chevy as they didn't have the correct filter in stock. Dealership finds motor ceased, shrapnel went through the cooler to my radiator, all need to be replaced. 

Quote not finished till noon on 12/14. Had to keep asking JL when I could get a rental car. Finally get DM email, Tim Butler, as store could not get quotes for some reason and send quotes to him since store could not. 4:15 PM on a Friday I am told by DM to get my own rental car as they could not approve one until Monday at least.  

At this point no apology or compassion to get problem resolved.  At this point I have done all the work to get this problem resolved and waiting for someone at JL to take this matter serious and get my truck fixed.  I have also posted the complaint on their site.

Repairs for used engine will be app. $3300, rebuilt engine will add about another $1000.  I will try to update this situation as it progresses.

[2102] April in Hurst, TX  Wrong Oil Destroys Engine

My wife recently took her Dodge Charger to Jiffy Lube in Hurst TX for an oil change.  The oil was changed and my wife went on her way.  Later in the day she double checked her receipt and noted the wrong oil was indicated.  She took the car back immediately and Jiffy Lube admitted it was the wrong oil and agreed to change it.  Immediately upon start up by the tech performing the oil change, the engine sounded horrible and wouldn't continue to idle.  My wife called me and I went to the shop.  I asked them to leave the car alone and not try further to get it to run.  I didn't need to hear it.  The manager and I went to the office to discuss next steps.  During our discussion I hear them out in the shop trying to start the engine again.  To make a long story short, the car was towed to the dealer and disassembled.  It's going to cost 10k to replace it (it's destroyed) and Jiffy Lubes insurance company Zurich is denying any claim for damages.

Indexed by State


III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.


  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.
     

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial
     

  3. Tell others about this website.
     

  4. Send an email directly to Jiffy Lube.   Note:  Jiffy Lube's "Feedback Form" was broken...
     

  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


 


IV. Noteworthy Comments From Others


[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 

http://www.hmtweb.com/blog/20012369/01/from-positive-to-negative-word-of-mouth.html

[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.

 

[932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.
 

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