|
I.
Personal Experiences
GENERAL PROBLEMS
Email us your experience.
victim@jiffylubeproblems.com
Include your city and
state so that others in your area are aware. We will
likely add it to the following Personal Experiences of
others. Show others that they are not alone. This
will also help us create a critical mass which can create
appropriate changes.
The following
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
|
[1329] Carol in South Burlington, VT
No Oil In Engine
On 6/19/09 @ 3:59 PM with 188,334 miles on my 1998
Toyota 4-runner, I asked Jiffy Lube #1261,
1525 Shelburne Rd, South Burlington, VT 05403, (802)
862-8438 to do a high mileage oil change & tire
rotation. The invoice (Attachment A) reflects that the
tires were not rotated but that the oil & filter were
changed and various other checks were made to my vehicle.
$40.83
While driving south on Route 116 on 6/20/09 at
approximately 1:15 pm with 188,372 miles on my SUV, the
engine oil light came on, my car shut down & I coasted to
the side of the road. Checking my oil, I found that it
was bone dry & a film of oil coated the entire backside of
my car. AAA provided the tow to Heritage Toyota in South
Burlington, VT. $114.00
I spoke with Jiffy Lube (Andy, manager) & provided
notice that I would be making a claim. There can be no
question that the life span of the engine was compromised
by running the vehicle without oil. Andy advised that he
would arrange for a car rental on Monday, June 22, 2009,
so that I would not have to incur out of pocket expense.
On 6/22/09 while speaking with Andy about the car
rental he advised that he went to Heritage & viewed my
vehicle and that the oil pan plug was gone. Plugs in oil
pans that are tightened properly, do not just fall out. It
would appear that it was not tight when I left Jiffy Lube
and fell out after driving no more than 38 miles.
I was provided with an Enterprise Car Rental. & drove
to Jiffy Lube to collect a refund of $40.83 for the
failed signature service. Andy stated that corporate
would send me a check covering all costs at one time. I
missed 4 hours of work. $131.16
Late this afternoon I received a call from Heritage
Toyota. They filled my vehicle with oil and replaced the
missing oil pan plug. In addition, they let it run to
determine if knocking was present indicating an
immediately larger problem with the engine.
Without a borescope inspection or completely examining
the engine by taking it apart there is no way to determine
the extent of damage that resulted by driving the car
without oil. Because the vehicle was empty of oil, a full
engine oil analysis to establish if any white metal was
present in the oil could not be conducted and any
indication of damage to vital bearings could not be
determined.
Accepting my car back without some type of vehicle
service agreement from you would certainly be foolish.
Heritage suggested that for a period of three oil
changes (every 3,000 miles) or 10,000 miles, whichever
comes first, should there be indicators (engine knock,
vehicle using oil, oil leaks, metal shavings, or engine
failure due to lubricated engine part and component
failures) Jiffy Lube will pay for the repair or component
replacement resulting from any lubrication-related engine
damage. All lubricated engine parts and components
(cylinder heads, oil pump, pistons, and engine) would be
covered. Oil changes and repairs, if any, will be
performed by Heritage or other certified Toyota
dealership. Related costs (tow, car rental, time from
work) will be paid for by Jiffy Lube. If I sold or traded
my vehicle this VSA is not transferable.
06/19/09 Jiffy
Lube - oil change
$40.83
06/20/09 AAA tow
in excess of 5 miles
$3.00 38 miles
(estimate) $114.00
06/22/09 Annual
Leave (4 hours)
$32.79 4 hours $131.16
06/22/09 Heritage
Toyota
$96.49
TOTAL $382.48
[1327] Terrie in Tigard, OR
Long Time Customer
My
husband and I have been customers of Jiffy Lube for
years! We bought a new 98 Corvette, a 2004 Cadi SRX, a
2005 Infinity and a Mercedes. I would like to share
our experiences at various Jiffy Lubes. We had other
high end cars before that and had such positive
experiences we continued to go to them and never have had
any problems. We have found the workers polite and
efficient.
One
time I needed to take the Cadi into the dealer for a
repair, they told me that if I had my oil changed at
another place it would void our warranty. I called my
husband and he said they are not telling you the truth.
We do realize that workers do make mistakes. However it
is also important that those of us satisfied customers
speak up as well.
[1326] Orges Broken Oil
Pan
I
changed my oil 4 months ago at Jiffy Lube. Two days
ago I went to my mechanic to change the tires, and told
him to do the oil change. While we were doing the oil
change, we discovered the oil pan was broken, very likely
at my last oil change at Jiffy Lube. I e-mailed
Jiffy Lube, and their regional manager Rich called me
(973-280-0830). They checked the car and claimed that
since the oil change was more than 3 months old, and
because I also changed my oil Jiffy Lube is not
responsible. I plan on taking them to a small claims
court for $ 650, where my mechanic will testify.
[1325] Russell in Wichita, KS
Overfilled Transmission
After
having my transmission fluid flushed and filled at Jiffy
lube on west Central in Wichita, Ks, my Ford F150 truck
started leaking tyranny fluid. Took it back in twice and
they couldn't or wouldn't find anything. I then took it
in to a Ford dealer whom found the transmission had been
overfilled. An overfull hose was leaking fluid out when
parked on slope on drive. I paid Ford for their time and
effect, and ask Jiffy lube for a refund, as their receipt
show a unconditional money back guarantee on the back of
it. It was a worthless claim. Then never refunded me a
dime. What a company!!
[1324] Mike
Stripped Oil Plug
Oil
leak caused by stripped oil drain plug. I had no
leaks on garage floor until next day after oil changed at
jiffy lube took car back twice and they put blame on
previous change ( which was done at the mazda dealer) but
jiffy lube made no mention of a replacement plug being
installed when they serviced it.
THIS
PLACE IS A PILE OF CRAP. DON'T TAKE ANYTHING HERE.
PLUS THEY CHARGED 45.00 TO SCREW MY CAR UP.
[1323] Laura
Stripped Oil Pan
Before today I was not aware of
the Jiffy Lube crisis, but after today I am all to aware.
I took my 2007 New Beetle in for an oil change and waited
patiently for my car to finish being serviced. A mechanic
came in and told me that I had scratched the bottom of my
car and stripped the oil pan. Therefore, they could not
perform the oil change and the mechanic proceeded to tell
me to take my car to the dealership since it was still
under warranty. (Thank God for that!) Now, I am a college
student and the town I go to school in does have some
sharp hills but nothing to the extent of stripping my oil
pan. After all, I would know if my car was scratched
considering I'm the only one who drives it.
After googling my problem I came
across others who had the same issue. I now know
that Jiffy Lube stripped the pan themselves and blamed it
on me. Tomorrow morning I am getting up at 6 am to take my
car to the dealership so they can correct Jiffy Lube's
wrong. Lesson learned!
[1322] Jerry in Fauquier County, VA
Price Gouging
I am a
citizen and law enforcement officer who works in Fauquier
County, Va. In the past I have used your franchise there
to service my vehicles, however this will not continue to
be the case. Today, I went in for an oil change. My
cabin air filter was in desperate need of being changed.
I knew this. My wife has the same type of car and we had
just changed hers but the local auto parts only had one in
stock. I figured Jiffy Lube would be a bit more expensive
than the $14.00 I spent for hers but it was convienient.
To my shock and horror I went in to pay for the bill only
to find that Jiffy Lube charged me $49.95. This is price
gouging at its most obvious!! I will be writing an
editorial to the local paper and spreading, by word of
mouth, how horrible Jiffy Lube is! Be assured that in my
travels through work that I know quite a few people in the
community and they WILL know how I have been treated.
[1321] Lisa in Austin, TX
Air Wrench Used On Air Filter
About a year ago I made a bad mistake and took my 2002
Honda Civic Ex to Jiffy Lube for an oil change. Austin TX
Manchaca and Slaughter Ln. They did the typical
touch everything you asked them not to. In fact, They
went the extra mile and checked my Air Filter. The
only problem was, the person doing the inspection of the
Air Filter put the screws back in with an air wrench and
striped out the threads on my Air Intake Housing. So
now I am going to have to get creative to get the bolts
out. I need to change my Air Filter. Cough,
Cough...Hiccup.
I cannot get the Upper Housing bolts off. Any Ideas would
be welcomed. When I approached them about the
incident they denied it. That is what's real
sad. They did not even attempt to address the root cause.
Just deny it............
[1320] Tim in Everett, WA
90' of Flames
I
take all of my vehicles to jiffy lube on Broadway in
Everett wa recently I had an oil filter come loose on my
97 Mitsubishi eclipse turbo I took it back to them ands
they said they didn't know why it happened and everything
was fine it happened again I took it back again they put
a new filter on and said this one would not come off that
he had used a wrench and all of his strength to make it
tight also that it must have to do with the vibration of
the high performance motor and that if it happened again I
should get an oem or high performance oil filter and that
they still could see nothing wrong it happened again I
went and got a Mitsubishi oil filter and had them, put it
on stating that every thing looked normal and I shouldn't
have any problems now than one week or so later it came
loose and oil squirting out under my car ignited and
leaving a trail 90 feet of flames down the side of my car
and under the hood my car is not a total loss but there is
probably over 5000$ in damage when it got to the tow yard
they had a mechanic look at it and he noticed immediately
that the entire housing that the oil filter screws to was
loose it was obvious to him that this was the cause of the
mysterious loosening oil filters he also commented that
even a non professional would know something was wrong the
second they put the filter on and it was still moving back
and forth in their hand so I took my information to the
manager pictures and all to this day 3 weeks they have
done nothing but promise me they would look at it no one
has also while there one of the employees stated that he
noticed the problem and reported it to a guy who no longer
works there but know one told me or documented it that
car is my pride and joy I've got over 12 thousand $ in it
if I had the slightest idea that there was anything wrong
it would have been in a shop so fast it would make your
head spin please help
[1319] Aki in Cupertino, CA
Incomplete Work
On
1/24/09 Jiffy Lube in Cupertino, California (#2355)
replaced the oil and filter in my Infiniti car. The
technician said that the air-filter need to be replaced
which I authorized. I got billed for the service (Invoice
#2355 3967044 BAY7) Yesterday 6/9/09, 6 month later
and about 5,000 miles later I discovered that no air
filter was installed and the cover was left open. I
contacted, visited and asked Jiffy Lube to authorized and
pay for an engine inspection (and possible repair) at the
local Infiniti dealer. The Jiffy Lube store manager and
regional manager (Gilbert) refused!
[1317] Norst
Air Filter Disconnected
I went to this place for
their signature oil change. But 2 days after, my car's check engine
light is on. I open the hook and found that one of the hose close to
the air-box (which holds the air filter) is DISCONNECTED. Those
guys tried to convince me to replace the air-filter. They took it off
and showed to me. It looks not that bad at all. When they put it back
and obviously he forgot to attach the hose back. If you google
on the internet, you will find tons of cases like this.. Really be
careful before you go to this place. You might save a few bucks, you
might save some time, but you will regret once your engine is ruined.
[1316] Kelsey
Theft
I
got an oil change at jiffy lube and 20 dollars was stolen
out of my car. Granted I should have remembered to take
my belongings out, BUT the fact of the matter is that the
money was in there, HIDDEN, for an emergancy. Also, it
was in a hidden compartment that no one should have been
looking in anyways. No one needed to look in there in
order to change my oil. I feel cheated by a company I
trustED with my property and instead I have been made a
fool. I tell EVERYONE I know not to go to any jiffy lubes
because if we cant trust them to do the job we pay them
for (which is what they are trained to do) then they dont
deserve any compensation from us!!!
[1315] Mark
Oil Pan Screw Problem
Today
I took my VW Beetle in for its regular oil change at the same Jiffy
Lube I have been taking it to for over six months. I drive a lot, so
get it changed fairly often and am a member of the 'card club.' Today
the mechanic broke the screw on the oil pan and told me he couldn't
change the oil. He suggested I take it to the dealer. Upon calling the
dealer, they instructed that it would cost about $350-$500, but that
Jiffy Lube is responsible for this because they are the only ones that
have changed the oil. Either they screwed it on too tight last time,
or they simply just broke it this time, either way Jiffy Lube is
responsible for the damage done to the vehicle. I commute 2 hours each
day, and now I have to drive a vehicle which cannot have an oil change
currently. This will inevitably cost us much more money, especially if
we were to require a rental car. I would like a response quickly from
any staff of Jiffy Lube that will take this claim seriously, or we
will be getting a lawyer and heading to small claims court.
Update:
I just wanted to let you know about
the update on this situation. My husband called the Jiffy Lube
headquarters and complained. Since we could prove this was the only
place it had been taken to for the cars last few oil changes, the
exact same location. After a few days, the headquarters spoke with the
Manager, which is the one my husband interacted with, and then asked
my husband to take the car back in to be looked at again. They then
replaced the screw (which is what broke) and then changed the oil for
free. What is most annoying, is that in the initial visit, they stated
they could not change the screw. But, obviously they had the ability,
since they did it on the second time around. So we assume they were
either lazy or incompetent the first time around. But it did get
fixed. Now we have to wonder whether we really want to return there
again or not. We may just return to Sears to be honest, as they are
about the same price and always did a great job before we switched
over. Thanks!
Indexed by State
|
II.
Personal Experiences
DESTROYED ENGINES
Email us your experience.
victim@jiffylubeproblems.com
Include your city and state so that
others in your area are aware. We will likely add it
to the following Personal Experiences of others. Show
others that they are not alone. This will also help
us create a critical mass which can create appropriate
changes.
The following experiences are the
most recently submitted unedited and unverified Destroyed
Engines experiences of others:
Indexed by State
|
[1328] Josh in
Baton Rouge, LA Double
Gasket Filter Destroys Engine
I own an '05 Toyota
Tacoma . I was lured in by the $8 Off Wednesday Special.
The oil change went quick enough...until my oil light came
on after I left. I turned around and went back. They
checked it out and told me nothing was wrong. When I went
to my car, I realized there was a line of oil starting
from the oil bay all the way around the building. When I
questioned, they told me it was oil left on my skid plate.
I left again but my car stopped on College Drive (by the
way, anyone who cares to know, this was in Baton Rouge,
LA) I called the store and the manager stated that he
would send someone immediately. When the employee arrived,
he pushed my car into the Wal-Mart parking lot and let me
know that my oil filter was double gasketed. Basically,
the filter was leaking and costs me $1500 at the
dealership to have my engine rebuilt from the damage they
caused. Jiffy Lube Sucks and the alcoholic who owned the
business at the time (for anyone interested, his name was
Ed Lee) you still owe me money
[1318] Robin in Bastrop, TX
Retail Rape
Happening
right now. 11 June 2009 Had the oil changed in our
Toyota Camry on Friday the 5th of June - because of
installing the wrong filter - it fell off with complete
oil loss within minutes of my husband leaving the facility
in Bastrop, Texas. Our car is now at a Aamco Transmission
store (their choice) and we have been advised the engine
is toast. There has been absolutely no communication with
us except for the calls we have made. We are traveling
from Las Vegas on our way to see our son graduate from
Army Basic Training in Ft. Benning Georgia and have no
idea what jeopardy that has put us in. The left hand does
not know what the right is doing and here we sit. I
consider this Retail Rape. I do hope that the Mother Ship
gets involved and does the right thing. I will report if
everything is ever taken care of properly and to our
satisfaction and believe me if not.......you won't be the
only email, call or letter I write.
[1288] Sue Wrong Oil Filter
Destroys Engine
My experience is on
going . I had to have my 07 Hyundai Sante Fe towed from my house as
when I went to drive it, the engine seized. Hyundai told me the oil
filter that was put on it by Jiffy lube was too small. Hence oil
leaked and seized my engine. Any suggestions on how I should pursue
this problem? As my warranty will not cover it because it was Jiffy
Lubes fault and not the vehicle itself.
[1284] Josh in Everett, WA No Oil in
Engine
I just
bought an 89 Chevy C30 box van with 80k original miles. Put
new tires on it, new battery, and then off to get an oil and
transmission oil change. Well the idiots at Broadway Jiffy
Lube in Everett, WA, put the oil into the transmission. Then when
they did the transmission oil, they pumped out the new engine oil,
and old transmission oil.
I'm on
my way, thinking everything is OK; traveling 152 miles (over the
course of a week) before I notice a noise, and turned down the
music. Oh no, I need to pull over. As soon as I thought that, the
engine stopped. I hit neutral and coasted into a safe spot. With no
money on me, and no towing on my insurance, my friend told me to
call Jiffy Lube. I called Jiffy Lube Everett, and they send out
Jiffy Lube Lake Stevens to add some Oil to my 6.2l Diesel. They
added a Gallon, and it just hit the stick. I went to turn it over,
when I noticed it was locked up.
They
Towed it to Striker Brothers, a mechanics shop. I went down there
to check on the truck and see if this mechanics shop is in Jiffy's
pocket. I was really surprised when they told me it had NO OIL IN
THE OIL FILTER. Just had some old black burnt slimy oil. They
basically told me "ITS JIFFY'S FAULT" . Jiffy rented me a rental
Van.
They are
not directly saying its 'their' fault. but are taking care of the
rental costs. Their mechanics report can be viewed from either
side. But I'm sure its there fault. What recourse do I have?
They want to give me $1000, my van back, and refund the Jiffy Lube
oil costs. I need a running van for business.
I made a
mistake and said that deal sounds good. But no word about the
rental. Do I say that I need to keep the rental until I fix my
van with that $1000? Can I ask for $2000 and tell them
to keep it? Will they find a replacement van if I requested?
[1279] Bryan in Thousand Oaks, CA No Oil
Destroys Engine
No oil in my engine after a Jiffy Lube oil change resulted in a
seized motor.
My 1987 Chevy S10 pickup was taken to Jiffy Lube in Thousand Oaks,
CA for an oil change and paid for the oil change. I drove away and
23 miles later on Highway 23 in Thousand Oaks my engine stopped and
would not restart. The engine would not rev at all. I towed my
truck home that night.
The next day I towed my truck to Shelly's automotive in Thousand
Oaks to check out my truck. Shelley's said the engine seized and
would cost at least $2,500.00 to repair it. There was no oil on the
dipstick and there was no oil drain plug in the oil pan.
The next day I towed the truck to Jiffy Lube and the Jiffy
Lube manager said they have no liability because their certified
professionals never fail to reinstall the drain plug. The Jiffy
Lube manager accused me of removing the oil plug and driving the
truck to make my motor seize.
After 6 phone calls, the Jiffy Lube District Manager spoke to me
once and refused to meet with me. After that first phone contact he
would not take my call again. I called the Jiffy Lube Manager and
the Jiffy Lube District Manager 34 times in one week.
The site manager said I had to tow my truck out of their parking
lot or it would be towed and impounded. I towed the truck to my
house where it sits today with a seized motor. The rest of the
truck is in excellent shape.
I
am out the fees for all the towing charges as well as the Jiffy Lube
oil change that caused all these problems. I am surprised to find
no help or guarantee of any kind from Jiffy Lube and it seems I have
no recourse except to pay for an expensive lawyer as my loss
is solely the fault of Jiffy Lube due to poor workmanship.
[1270] Kutaree No Oil Damages Engine
I
recently visited jiffy lube with my free oil change voucher, that
i got from Just Rite Auto Sales dealership where i purchase my car.
Runs well never had any problems until last Friday the 13th of March
2009, for an oil change. Week later check engine light comes on
while driving on the highway, steering wheel locks up car shuts
shuts off. Nice guy pulls up checks my oil and theres none there,
dry as the desert.
Call Jiffy Lube letting them no the problem they said they would
take care of it come morning. Morning they sent someone out from
another location who verified that there was no oil in the vehicle
and stated that the time belt was damaged from not having any .
I
finally get to the shop and the associates were vey rude to me, told
me that i didnt no what i was talking about, gave me the wrong
number for the Corperate Office, would'nt give me any names, just
said that they will fax the information to the office and may take
up to 4 or 5 days to respond. Still Fighting!
[1268] Nick No Oil Almost Destroyed Engine
After approximately
200 miles or 2 weeks of driving my vehicle since I had my oil
changed at Jiffy Lube' I had noticed that I had lost a quart of oil.
The oil filter was not screwed on correctly. If I hadn't noticed
this issue, I would be writing you today in regards to receiving a
new engine. This was complete negligence by the employees at
Jiffy Lube.
To further back the point that Jiffy Lube does not properly inspect
or train employees who work on vehicles, there are over 1200 people
who have reported their problems to
http://www.jiffylubeproblems.com alone. There is also the video
on
http://www.youtube.com/watch?v=wiCAJ8ULnaI to prove the point.
The report done by NBC shows that in a random sampling of Jiffy
Lubes show that employees are improperly trained and do not perform
work correctly or even at all.
Jiffy Lube did not tighten my oil filter correctly due to employee
negligence, improper training, inadequate time to perform services,
and pressure being put on employees forcing them to perform
inadequate work on vehicles in order to keep their jobs.
My engine could of failed during operation due to negligence and put
my life at risk. I am seeking some type of compensation for
services. I have only received rude and sarcastic responses through
the Jiffy Lube 1-800-344-6933 . The store manager was only able to
offer me a good luck as he could not even re-do the oil change. I
hope that this issue can be quickly resolved as to avoid any legal
action.
[1253] James
in Summit, MO No Oil Destroyed Engine
My car was
taken by my son Jeffrey to Jiffy Lube #1564, Heartland Automotive
Services at 915 NE Rice Rd. Lees Summit Missouri on January 31
where a service was charged of $53.78 including the changing of the
oil. When ready to leave noticed a oil light was on. Talked to the
person in charge that evening, James, he made several attempts to
get light to go out ( he spent about 15 minutes restarting the car
and fiddling with the reset button). He then said to bring the car
back in the morning and he would have a fix for the light. Car was
driven less than 20 miles. Engine stopped, checked oil level. There
was none at all. Put 5 quarts in and drove the car home. I was then
informed of the problem and recommended to Jeffrey not to drive the
car until a thorough check could be performed.
Car was taken
to Saturn of Tiffany Springs on Monday the second of February.
Someone named Wayne came to look at the car. Claimed to be the
District Manager, he pronounced the car as just fine and stated they
would not pay anything.
I had the
dealership pull the valve cover and discovered the camshaft had
turned blue from no lubricant. Then had the oil pan pulled and
discovered the engine was destroyed. They recommended a rebuilt
engine as this one was beyond fixing. Cost from Saturn $7584.50 not
including rental car, towing and lost wages.
This happened
at the end of the business day on a Saturday night. My guess is the
employees were in a hurry to leave that night and just didn't follow
proper procedures. I expect to be fully compensated for this
problem as this was truly all the fault of this company.
[1204] Jennifer in Libertyville, IL
Destroyed Engine
My husband and I are in the middle of a terrible nightmare due to
Jiffy Lube of Libertyville, IL. We took our Mitsubishi Eclipse in
on August 8, 2008. 2500 miles later the engine blows and the bill
has reached $5700.00 in repairs. My warranty won't cover anything
because Jiffy Lube put the wrong filter on the car and all the oil
leaked out. Now we are fighting for the coverage of the repairs. We
have had to retain a lawyer. Jiffy Lube's owner has offered a deal
to take it to a automotive shop which he owns and put some junker
engine in. NO WAY! You broke my car once and now you want to take
it to another one of your shops so that it will no dought fail
again? I don't think so. Jiffy Lube is a very unreputable place
and should be ashamed!
[1201] Ellen Destroyed
Engine My husband took his 2000 VW Golf
to our neighborhood Jiffy Lube after what he thought was the signal
to change the oil light came on. An oil change was completed, he
drove away , but the ”oil light” was still on. He drove back to JL
and told them this pesky light was still on. Per his account, he
was told to keep on driving and it would eventually go off. In
fact, the light was the “oil pressure” light and the engine is now
dead. I know there obviously was something going on with the car
prior to the JL visit, but the techs should have told my husband not
drive the car & have it towed ASAP to a mechanic.
The entire turbo engine now needs to be
replaced a quite a cost. The car only had 55k miles and had been in
OK shape. Would like to see if Jiffy Lube would care to donate to
the engine replacement fund I have started. Thanks for the forum
[1195] Lyn in La Quinta, CA
Wrong Filter Almost Destroyed Engine
The Jiffy
Lube in La Quinta, CA put the wrong filter on my Toyota Sienna and I
almost burned up my engine. It lost 2 quarts of oil all over my
driveway and down the streets and Jiffy Lube said they would take
care of me (after seeing the invoices) and I have heard from
nobody.
[1192] Brad in Barrington, IL Flush
Destroyed Engine
I
recently received services at your store at 563 North Hough St, in
Barrington Illinois 60010. On November 25,2008 on my 2001 Ford
Taurus. The mileage recorded was 62,029. The invoice number is
18112787299 Bay 2. I had your Signature service, Fuel filter
replacement and Radiator service. On my way home from your store my
car over heated, so I had to stop to let it cool down then
continue. On Wednesday 11/26 I called at 8am and talked to Joe and
told him that the coolant was still dirty and the car was over
heating. I took it in, at 8:30 am and they re flushed it by cutting
my main hose and attaching a different machine to the hose because
they stripped out the coolant reservoir the previous day. The
process took two hours when they pulled my car out and told me
it was done. I went out to it and it was overheating and steaming.
Fisk came out and told me that the thermostat was shot. And I was
told to take it across the street to Midas. John the store manager
of Midas 110 Northwest Highway in Barrington said that the head
gasket was shot and antifreeze was leaking out of the exhaust pipe.
He told me that I would make it home just to watch my levels, and
that the cap on the reservoir stripped and leaking. Then I took the
car home to later have it towed to Discount Muffler, Brake and Auto
620 West Colfax Rd. in Palatine Illinois. I am awaiting for the
diagnostics and cost regarding the 2001 Ford Taurus. I am very
unhappy with the current situations that have been through with your
company. I will be seeking restitution regarding this situation
with Jiffy Lube.
Indexed by State
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