What's Wrong At Jiffy Lube?


This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?

November 2015.  We could use your help in a special project.  Send us your comments.  If you do not want your comments shown, then just tell us not to publish your comments.  Email us your experience now at JiffyLubeProblems@att.net 



Undercover Investigations & TV Exposes

Could This Damage Your Car?
Jiffy Lube promotes engine flushes.  Learn how engine flushes can destroy engines. 

Busted!  Is Your Mechanic Cheating?    NBC Investigations
"You Were Robbed": NBC4 I-Team Exposes New "Tricks and Tactics" at Jiffy Lube Stores
Hidden cameras show Jiffy Lube employees charging undercover customers for repairs that were never done or not necessary.  A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain.  Read More


An Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok, thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

WARNING:  Jiffy Lube's Customer Service Form is Inoperable

We have had continuing complaints that Jiffy Lube's Customer Service Form [Feedback Form] does not operate.  Submitting their form simply results in an error message that this part of the website is not working.

Obviously, this continuing problem means that the form has never been intended to work.  Let the Buyer Beware!

This website welcomes your comments:

Email us your experience.

I. Recent Personal Experiences

Email us your experience.  

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State

[2204] Stephanie  Small Claims Court

I am taking Jiffy Lube to small claims court, my court date is next Monday. I have been looking at your site which has been helpful. I was wondering if you had an additional suggestions relating to small claims court.

Webmaster:  In case you missed it, copy and paste the following link into your browser http://jiffylubeproblems.com/Remedies.htm#Option 9.  Use Magnuson-Moss Warranty Act 

[2203] Steven in Seattle, WA Headlight Theft

I was recently at the Ballard jiffy lube in Seattle for an oil change. I have an aftermarket HID headlight kit on my car. A couple days before I went in, one of the HID bulbs failed so I switched them back to the halogen bulbs but left the ballasts mounted in the engine bay with adhesive. My replacement bulbs came in the mail a couple days later. I opened up my hood, and to my surprise, found my ballasts ripped out of their mounted positions (see attached picture). I contacted the store directly and spoke with the manager. He told me my (halogen) headlights were functioning during inspection, nobody that works there has HID headlights, and they haven't had any issues with theft. They were the only people under my hood in that time, my car was parked in a secure garage between the oil change and discovering the missing ballasts. I either need those back, replacements sent to me, or a check for about $100 to purchase new ones on my own.

[2202] John in Redmond, WA  Oil Change Intervals

I have a 2013 Toyota Prius which I took to the Jiffy Lube at 17015 Avondale Way NE, Redmond, WA.  My Toyota Prius goes 5000 miles between oil changes if done properly.  My regular service facility was not available today, I am leaving town for a long driving trip tomorrow and had limited time,  so I stopped in to Jiffy Lube for my 60,000 mile change.  I asked the technician before the service if I needed a special oil for a Prius  5000 mile oil change and he said no.  After they finished and I was paying, I was told the change was only good for 3000 miles.  I made a complaint on the signed invoice and told the person I paid but he blew it off.  I send this so others will know to avoid this facility if your car requires a special oil for a 5000 mile interval.  I have no doubt the 3000 mile oil is ok for 3000 miles but my car has an automatic reminder for me at 5,000 miles and can’t tell the difference.  I intend to have my oil changed by a qualified facility after my trip even though this was a waste as I see it. How else will people know if we don’t register complaints.

[2201] Trevor No Oil in Engine

I had a oil change done at jiffy lube and my oil filter had spun loose causing all of  my oil to come out of my car it is not not getting oil to the head and I believe the turbo is blown by the way it is acting I am wondering what jiffy lube will do for this problem I spoke with the DM but he didn't really know and the technician openly said they DO NOT check the oil filter housing bolt to make sure it's tight even thou taking off a oil filter can cause them to come looses

[2200] Travis  Inadequate Service

I went to Jiffy Lube for a basic oil change I end up getting charged for a signature service of $36 they failed to check any of my fluids and top them off even though it says it's been checked off or that it is full and they spilled oil on my engine the total bill came out to be 77.92. I called the regional manager and he kind of gave me a loop, I asked about the Signature Service and all he replied with was if you got synthetic oil it usually runs around $50 when it  usually only cost $25.. If I would have noticed that the bill was 77 dollars I would have walked out but they already had my car up and oil drained.

[2199] Shane in Fargo, ND  Forgot to Replace Air Filter

so I go for oil change in Fargo and on The 4th of may and after wards  ended up driving around the country side for. Probably 200 miles on dusty roads..   I find out on the 9th of may that my air filter wasn't replaced back to make a seal in the  air box.    And that the air box lid isn't even on right so my. Diesel motors been. Running dusty gravel road.  The bottom of the box had  so much loose dust and sand I scooped it out..   I called to discuss this situation and was treated as if I was trying to pull one over.. My filter weighed 5lbs. Of pure dirt  3-4 days after it was presented to me as clean.. Or why wouldn't it have been recommend to change..    They filled my motor with dusty rocks and  told me I was crazy..    I'm sure glad I  paid them to ---- my ---- up.. 

[2197] Peter Expose From An Employee

As a long time employee of lucor , also known as jiffy lube,  I must admit the company does have its problems. Yes, there are many instances of poor service, damaged vehicles, and rude employees. People like myself who show up everyday, who treat all of our guests with courtesy and respect and take pride in there work do hear what people say and who do care. There are people who do care at Jiffy Lube. Trust me, we may be a small group, but we are there. The problem is the upper management. That’s it. Plain and simple. WE HATE THEM AND THEIR BULLSHIT!!!! They are gangsters and mobsters who use lawyers instead of hitmen and dead bodies to make their money. Yes, as a insider, I can truly say that their main motivation is money and only money. They do not care about anyone.  They refuse to take store upkeep and maintinance seriously. The rule is simple, “get the money any way you can. There are no excuses. You have a Quota to make every day. WE EXPECT YOU TO MAKE THIS OR MORE  OR ELSE YOU ARE HISTORY! The salaries that are paid to upper management are incredible and are at the expense of those who do the work. If any store employee complains or voices concern about the system they have in place, you have just signed your death notice with the company. Pressuring customers is expected and encouraged. If you get caught putting the screws to folks, no sweat, as long as you are making money for them you can do anything and get over. Trust me. I have seen it many times.

[2196] Paulette in Phoenix, AZ  Jiffy Lube Lied

Just got back from Jiffy Lube and paid for the oil  only  Now I am concerned that the oil was not changed or used oil was put back or the oil was the wrong weight.  This company has no integrity.  They stated, and I have in writing, that I needed a new battery, wiper blades and coolant.  I knew this was a lie.  The wipers were 3 months old, the battery was under 1 year and had a warranty and the coolant was slightly low.  I went to the good guys at O”Reilly Auto Parts to confirm that nothing was wrong with my wipers or battery.  I bought a gallon of coolant from them and I will add myself.  Please get these guys.  We no longer have corporate integrity in America. 

[2195] Millerk in Stanley, KS Incomplete Service

I purchased a 2014 Honda, first time I had oil changed, was very unhappy with the newer employees you have at the 151st store in Stanley ks. They changed oil and that was it (I watched). They didn't bother with fluids or filters. The guy told me with that new of a vehicle he didn't bother. I paid $3?.?? plus had bought a coupon from Groupon for $25.00 which totals over $55.00 and didn't get the service that I expected or had experienced in the past at same store just different employees. I expect each jiffy lube location to be professional and that is not what I received.  Had been customer at that location for over 5 years and I miss the previous employees and there professional services. VERY unhappy!!

[2194] Matthew in Orem, UT Problem Switching Accounts

I manage the fleet for my company. I have had an account with Jiffy Lube in the past, and we recently switched to the Enterprise (EP) Fleet Management Program.

A situation came up where one of my technicians was getting an oil change at Jiffy Lube Service Center #3381, and tried to use our Enterprise program. The Jiffy Lube denied the EP card stating that, “…there was something on our account that would not allow him to accept the EP card.” And I would have to give him a list of all of my license plates so he could remove our vehicles out of something in his computer system individually. I told him I would call the Jiffy Lube corporate phone number to have the account removed, which he seemed like he did not want me to do.

I got ahold of someone named Ashley who was helpful and put me in touch with Callen Harty. She e-mailed me (see below) and told me that, “…, it seems that your current Jiffy Lube fleet account should be closed so there is no confusion and everything gets billed through the Enterprise account.” If that worked, it have been fixed however it happened again yesterday at the same location. Also they added windshield wipers without asking. BOTTOM LINE IS WE SHOULD BE ASKED IF WE WOULD LIKE ANY ADDITIONAL SERVICES, AND NOT BE CHARGED FOR STUFF BEOND THE SCOPE OF WHAT WE WANT.

Read More About This Experience

[2192] Larry in Kelso, WA Incomplete Service

I went to jiffy lube July 7th in kelso Washington. Got there 29.99 special. He made it a point to yell out I didn't want to upgrade my oil to everyone. Then when it was done I asked if they checked the tranny and rear/front ends on the hummers and he said NO I didn't pay for that. I was pissed and in a hurry. Never again Jiffy ---- Me.. I could have paid ten bucks more in Centralia wa and had everything done vacuumed, windows done and a free car wash. I hope you all burn in HELL

[2191] John in Austin, TX  Theft of Ammo

On 4-7, at the 3704 Spicewood Springs Rd, Austin TX 78759 location, my car knife (the one that I leave in the car and never take out) was taken during my oil change visit. The knife was there the day before when I used it to cut open a package while at a red light. I have a different knife for personal carry and home use, so the car knife is never removed from the car.

I made sure to take my house keys and important papers out and now regret not taking everything out of the car for my protection.

I called the manager "Cal" who said he would get his district manager involved and call me back the next day - he did  not call back (Update got a call on 4-10).

483 BBB complaints and lots of hidden camera news stories... now I wish I had my own hidden camera.

Update 4-14, had a couple of conversations with a very nice and professional operations manager by the name of Brian over the last week. He conducted an investigation and said they had multiple customer complaints of items missing from cars and that he was able to piece together from the shifts which employee had been stealing and the employee admitted guilt and was fired. Brian said the employee had sold the items off and could not return them. Brian stated the corporate office was pursuing criminal charges. They offered me two free premium oil changes which was a nice gesture.

Brian made some statements like Jiffy Lube does not tolerate theft, would go to any length to solve this and protect the customer, Jiffy Lube learned from past mistakes and so forth – just what I wanted to hear! That is great customer service, well criminal background checks on employees prior to their hire would be better, but still I am happy!

Bravo Brian! At this point I am satisfied and was going to update my review to “resolved”. 

On 4-14, I happened to notice two Glock 17 magazines with 9mm ammo was missing from the glove box so I gave Jiffy Lube a courtesy call to let them know I was not seeking any additional oil changes or compensation but would be filing a police report and a detective would be contacting them for the terminated employees name and contact info. This is for my protection as my fingerprints are on these items.  Here is when things go downhill again.

Read More About This Experience

[2190] John in Moscow Mills, MO Engine Flush Problems

My son took my ‘94 Olds to Jiffylube store #1046 in Ellisville MO. for a oil change in the afternoon of 02/21/15.  They sold him a unnecessary engine flush on this high millage motor, along with a fuel system cleaner.  Drove for about 10 minutes and began to hear a slight engine knock. Quickly become louder, and engine quit and barely got off the road in time.  Had to have the car towed home.

[2189] JoAn in Oceanside, CA  Cracked Oil Pan

Hello I took my care into Jiffy Lube in Oceanside CA for a routine oil change, came out with a cracked oil pan.  When they changed the oil they did have problems with the plug being stripped and put a new one in, also the oil filter had two gasket on it which they also fixed, they said my car had a small leak when I took it in, NO it never leaked nor did I ever have problems, did some running around, when I got up the next morning there was a puddle of oil under my car. I called them they said to take it in, so I did they said the seal/ringer that goes on the plug was carotid which if that was the case why wasn’t it noticed the first time, they said they fixed it, took it home and guess what yes still leaking just as bad, I took it back a third time, this time they said my oil pan was cracked which they said was like that NO it was not, I have never had problems with the care leaking oil, and they refuse to pay for the pan, I asked to speak to a manager and was told he would call me back, a few minutes later I get a denial letter via email.

They are rip off and I am not letting this go.  

[2188] Jim in Clarksville, MD Transmission Destroyed

Transmission no longer working.  My daughter took her car to Jiffy Lube in Clarksville, MD.

A Honda Accord with 187,422 miles and has never had her transmission fluid changed.  It was recommended that she have it transmission fluid exchange and they did it, she drives away and 5 miles later her transmission is no longer working.  Called the manager, the DM and they are denying any liability for any problems and the fact the transmission is shot.  Basically because they made a change in fluid when the vehicle has never been changed before, it caused something to get into the bump and break the transmission.

Not sure what the next step is and if I need to hire a lawyer?

[2187] Jason in Grants Pass, OR  Flagrant Dishonesty

I had been going to JiffyLube in Grants Pass, OR for oil changes due to their competitive prices, but had a terrible experience 2 years ago, and will NEVER go back to any of their shops.

Took my V6 Camry in for routine oil change (and refused all the 'extras' they tried to sell me), and I noticed a burning oil smell on my way home, but didn't worry about it at the time, as I know from experience that it's common due to the oil filter location being so close to the exhaust manifold.

The next few days the smell continued & I noticed oil on the ground where I park in my driveway. I looked under the car and could see a small oil leak which looked to be coming from the drain plug. So I took it back to JiffyLube & asked them to check the drain plug for tightness. After a few minutes I actually walked into the bay where they were servicing my car and ask the 'tech' if the drain plug was loose. He claimed to have checked it & it was tight and confessed he wasn't sure where the oil was coming from, but thought it might be  a 'main seal leak'. I thought it was strange that the car wasn't leaking oil (or any other fluids) when I had brought it in for the oil change.

So I took the car home (after going to Spears Cancer Center for my daily radiation therapy, as I was fighting Lymphoma at the time age 44), dug out my car ramps, as with most Gen. 4 Camrys, you can't crawl under them due to lack of clearance, and what do I find? The oil drain plug would just spin freely with my fingers. It was so stripped that I didn't even need a wrench!!! So the 'tech' had lied to me!

The next day I return to JiffyLube with my findings and confront the person in charge. Of course they apologize and installed a 'pig tail' drain plug and gave me a free oil change. The 'Pig Tail' plug slowed the leak but didn't stop it completely as they had stripped the threads in the oil pan. My personal mechanic later installed a fiber seal ring to the 'pig tail' & stopped the leak, but the only true repair is to replace the oil pan. JiffyLube refused to pay for this & denied responsibility, claiming the oil plug could have been previously stripped. When I pointed out that they had performed the last 4 oil changes on vehicle, they just apologized & gave me a coupon for another free oil change!

What upsets me is their flagrant dishonesty. I worked at a tire shop that performed lube, oil, filter (LOF) service when I was younger, and I know that these things happen some time, but you fix the problem when it happens, not pretend like everything is good and send customer off in a vehicle that's been compromised due to shoddy workmanship! The whole incident could have been rectified by simply admitting that 'hey we made a mistake & stripped the threads, so we're going to install a new 'pig tail' assembly (& install it properly!) & if you have any problems or leaks, just let us know.'

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Indexed by State

II. Recent Personal Experiences

Email us your experience.

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State

[2198] Rachel in Blaine, MN  No Oil Destroys Engine

Please be advised that following the April 11, 2015 oil change at Jiffy Lube #2710 (Heartland Automotive Service I, 12403 Ulysses Street NE, Blaine, MN 55434), the oil filter was not fitted properly, causing the oil to run out of the engine on my 2011 Buick Enclave.  As a result of the oil leakage, the engine has seized.  As a result, I have incurred substantial expenses in diagnostic fees, rental cars and am facing a repair bill of approximately $6860.00. 

As the enclosed invoice from Complete Auto Service ,Inc., reveals the loose oil filter was the direct and proximate cause of the oil leaking out of the engine and as such the direct cause of the irreparable damage to the engine on my vehicle. 

Please contact me immediately upon receipt of this correspondence to advise me of how to proceed with this claim for reimbursement of damages including but not limited to repair fees, rental car fees, storage fees and other damages. 

[2193] Mark in Germantown, MD Engine Destroyed

Here's something that I've been trying to get resolved for a couple of months now but with no luck.  At this point, no one even bothers to reply, even at their corporate level.  Can you help with next steps and suggestions?  Do you have an email for their CEO?   

On January 14, 2015, I took my son's Chevy HHR in for an oil change at your Germanown, MD location.  While there, I mentioned to the technician that the thermostat gauge was not working.  It was always in the cold position.  The digital read-out on the dashboard also did not work.  Where it would normally give you the engine temperature, it displayed three dashes "---".  The technician told me that a radiator flush would fix that.  I took him up on it.  Turns out he was wrong.  He gave me bad advice to try to make a sale.  I went back and spoke with the manager (Nate Jarman) the next day and explained that I was given bad information.  Nate seemed puzzled as to why the technician would make that claim.  He issued me a refund for that service.  While Nate was going through the process of issuing the refund, I asked him why the car had to be taken around the side of the building to have the coolant changed.  I was told that the car ha to be running to get the old coolant out and they didn’t want any carbon monoxide issues.  I told him it didn’t seem environmentally sound.  In addition, I mentioned, small animals could drink any of the fluid that was not properly captured.

My main problem is not with the radiator flush, but the oil change that also occurred that day.  14 days after the oil change, the engine seized up on the car.  I had it towed to a local shop here in my town (Poolesville, MD).  This was January 28, 2015.  The repair shop called me on January 29th to tell me that the engine locked up and that there was a hole in the engine block where a piston blew through.  I immediately called and spoke with the manager (Nate) at the Jiffy Lube location where I had the service done.  I mentioned the circumstance to him and he took down the information for a report to his boss (Thomas Schawalter).  In addition, Nate agreed to meet with me the following morning at the shop so he can inspect the car on his own.

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[2159] Lisa Engine Flush Killed Car

I took my car in on March 8th for an oil change before heading on a 400 mile road trip.  They stated I needed to flush my engine and RECOMMENDED that I do this!

I spent the additional $90. and did this...the next day I drove my car less than 30 miles and the Check engine light came on and my message warning said to turn off engine immediately.

I took it to Jiffy Lube and they said it was not there problem.  I took it to my mechanic who immediately drained the fluid and said it should never be flushed because it pushes all the "gunk" into the engine.

The next day I had to drive my car to Los Angeles and it died on the freeway with 3 children in the car at night...it seems the engine flush killed the car...$3500. later in mechanic charges, car still does not drive the same and over $%00. to have the car towed and travel expenses (rental car) to get back home...over $4000. one bad trip to Jiffy Lube cost me...

I want to take them to small claims court to get my money back...and I still have a car that is ruined forever....they should have not recommended the engine flush as it is actually stated that they should NOT do this by the cars manufacturer...they rip people off just to make money and hope most people want follow through.  Very frustrating!!!

[2154] Summer in Santa Fe, NM  Broken Extension Destroys Engine

On April 2014 my husband took my all three of our cars in for their routine oil changes to the local Jiffy Lube in Santa Fe, NM. Shortly after I noticed my car started idling funny periodically. Then one hot day, while running errands and the AC on my car it began to stall. Not completely but like it had ran out of gas and then would rev really high and be ok. I was out of town and it was the weekend so I couldn’t take it in to get looked at. I didn’t have the problem with my car anymore that weekend. But the following weekend my son noticed that my car was idling funny and shaking. He looked under the hood and noticed that the valve extension to my engine was just sort of floating there and completely broken off.

The last person to touch this part was the technician at jiffy lube. I called them and explained to them the situation. The store manager came over and looked at the part. I explained to her that during the oil change, their tech either over tightened the oil cap cracking the extension or while untightening it cracked the extension. Because it was a plastic piece, it probably cracked more and more over the weeks due to the heat of the engine and expanding. Eventually it completely cracked off. She said she would be willing to replace it.

Read More About This Experience

[2149] Albert in Duluth, MN  Loose Filter Results in Blown Engine

Here's another blown engine story about Jiffy Lube in Duluth, MN.

Driving down road and oil light on my 2012 eclipse came on... only when I idled at stoplight, as I accelerated it immediately went off. First time the idiot oil light had ever came on. Pulled off the road and checked oil and was down 2 quarts. Drove to nearest gas station a mile or so and put in 2 quarts, rechecked and it was still down 2 quarts...on a 4 cylinder. Had it towed to dealer where I bought it and the technician stated the oil filter was hand loose had been leaking from the filter and there was a catastrophic loss of oil.

Jiffy lube was where I last had oil changed, No return call from them, assistant Manager immediately became hostile and apparently the Manager never got message or decided not to do anything, NO CALL BACK! The Service manager at the dealer that diagnose the issue will not provide a written statement, prefer not to get involved. Ditto from White Bear Lake Mitzubishi who would not honor warranty nor provide any documentation of what happened to engine, even though light never came  until all oil was gone. The additional warranty from Sterling won't cover anything as they say it is manufactures warranty as it was under 60,000 miles. $4500 for used engine block and labor putting in.

Screwed every way possible by everyone involved!! God bless American Businesses for doing the right thing...NOT!!

[2140] Chef in Warminster, PA  Engine Destroyed From Loose Oil Filter

I took My 2011 kia Optima in to Jiffy Lube In Warminster PA, although I live in Princeton, NJ where I only take my car for service at the dealership but thought I would be over the oil change and decided to get quick Oil change at store # 262 located at 600 west street road, Warminster, PA. on January 29th at 46,040 miles and recommended date to return on sticker and invoice states 51,040 which I have not reached yet.

On March 10th I was driving from work in NJ to Warrington PA and 12 miles away from Warrington I heard clicking and knocking noise in my quiet engine of a car that was certified new 7 months prior.  I check under the hood for the noise and to see where it was coming from and could not determined, I checked dipstick and found there was no oil, I walked across the parking lot to a advance auto and purchased 3 qts of oil, added it to engine and strayed over in PA until morning and had the car taken back to jiffy lube.

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[2139] Sam in Lawrenceville, NJ  Engine Destroyed

I have had a terrible experience with Jiffy Lube that has cost me over $5,500. I took my car in for a simple oil change before travelling and it billowed thick white smoke when they were done. The manager wrote down that the car was running fine when I brought it in (which it definitely was), and that it left smoking. The car began overheating soon after and the resulting repairs have cost me a lot of money, including a blown head gasket ($2,600) in addition to the amounts specified below to the manager. The manager told me “he didn’t believe they did anything wrong and wouldn’t do anything for me,” so now I’m out the money on a tight student budget.

Below is the email I sent to the manger. I would really like help getting them to pay for my repairs.


Hi Damon,

There are two attachments-the first is the Jiffy Lube invoice from the day of service and the second is the complete invoice from the auto repair shop.  Below please find the chronology of events pertaining to my BMW X3, and my desired resolution.

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[2135] Priscilla Oil Filter Problems Destroys Engine

I went to jiffy lube on January 25th of this year to get a oil change. On February 6th my car stopped running. I had it towed to a mechanic shop and the guy said jiffy lube didn't put filter on right and caused the engine to lock. Because of their negligence I now have to pay $1,713 for a engine. I want to get reimbursed. Of course they are not taking responsibilities of their mistakes. I will not let them get away with this. They damage people's cars all over the world and don't care about the customers or if they even have money to pay. I don't know if I should go to small claims court or get a lawyer and sue the franchise or corporate. I hope you can help me out. I do have receipt of that service performed.

[2134] Al in Overland Park, KS  Engine Destroyed From Wrong Oil Filter

Oil changed at JL #1355, Overland Park, KS on 2/12/14.  I have a 2003 Chevy S10 pickup, 4.3L V6, manual trans.  Oil filter used was MO3614. Long story short, drove home 20 miles, drove to work on 2/13 app. 8 miles, oil press 0, check engine and gauges light came on.  Find oil filter fell off. Contact Mgr of store, Shaun King, and told I would have to tow to a dealer and they could determine if they would reimburse me. Find a Ford oil filter was used on my Chevy as they didn't have the correct filter in stock. Dealership finds motor ceased, shrapnel went through the cooler to my radiator, all need to be replaced. 

Quote not finished till noon on 12/14. Had to keep asking JL when I could get a rental car. Finally get DM email, Tim Butler, as store could not get quotes for some reason and send quotes to him since store could not. 4:15 PM on a Friday I am told by DM to get my own rental car as they could not approve one until Monday at least.  

At this point no apology or compassion to get problem resolved.  At this point I have done all the work to get this problem resolved and waiting for someone at JL to take this matter serious and get my truck fixed.  I have also posted the complaint on their site.

Repairs for used engine will be app. $3300, rebuilt engine will add about another $1000.  I will try to update this situation as it progresses.

[2102] April in Hurst, TX  Wrong Oil Destroys Engine

My wife recently took her Dodge Charger to Jiffy Lube in Hurst TX for an oil change.  The oil was changed and my wife went on her way.  Later in the day she double checked her receipt and noted the wrong oil was indicated.  She took the car back immediately and Jiffy Lube admitted it was the wrong oil and agreed to change it.  Immediately upon start up by the tech performing the oil change, the engine sounded horrible and wouldn't continue to idle.  My wife called me and I went to the shop.  I asked them to leave the car alone and not try further to get it to run.  I didn't need to hear it.  The manager and I went to the office to discuss next steps.  During our discussion I hear them out in the shop trying to start the engine again.  To make a long story short, the car was towed to the dealer and disassembled.  It's going to cost 10k to replace it (it's destroyed) and Jiffy Lubes insurance company Zurich is denying any claim for damages.

Indexed by State

III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.

  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial

  3. Tell others about this website.

  4. Send an email directly to Jiffy Lube.   Note:  Jiffy Lube's "Feedback Form" was broken...

  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


IV. Noteworthy Comments From Others

[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 


[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.


[932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.

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