[1464] Jose  Employee

Ive worked for jiffy lube for alittle over 3yrs. they make us scam you and i mean literally........here are some examples
 
1.air filter-we will save old dirty air filters and say its yours to get you to buy a new one take yours which 90 percent of the time it is clean and resell it if not we grab your filter and dirty it as much as possible and then show you to get it
 
2.engine flush-we sell you a damaging engine flush to get rid of supposed sludge which almost 100 percent of the time its moisture in the engine we grab grease from the grease guns get old deizel oil (which is really black) put it in a cup and stir the 2 together then we place this sludge in your old oil filter and show it to you.....
 
3.trans flush and or trans filter replacment- we lie and say we did it 75 percent of the time bcuz really doing one can actually damage the tran ...the old dirt in the trans is actually helping it hold together you cant tell if we did or didnt do it but im telling you we didnt...
 
4.fuel system cleaners..or(fisc)- we put a bottle of power plus connect it to your intake manifold take another bottle and put it into your gas tank and let it  run for 12-15 mins....we back it with 100 percent........it doesnt work plus we wont get your money back you have to send for it and through the manufacture which god knows if they even exist but they wont give it to yo with out proof.....half the time we run out and act like we did it
 
5.upgraded oils- we for no reason shall never and will never give you the right oil it would cost the company to much if we even thought of it we would get fired......bottled oil we just refill it with conventanel oil.....
 
Look im not proud of what i do i just cant find another job and they will fire me if i dont sell..... i have to mantain a $70 ticket average on every car and how can i do that the honest way.......they (corprate) call us c.s.a's or (customer service advisors) so they can ge outta calling us sales people so we wont get comped for it.....i have dozen of e-mails telling us to sell our crap to people and that means any means neccassery and this is coming from corprate.............and to get around it we put in the fine print all that will go wrong with the car and you sighn for it and we are out of an obligtion.........
 
ps...the store would get shut down by osha....the store down stairs is leaking out of the septic tank and also they make us push coolant and antifreeze ,trans fliud, and oild outside....but i dont know if i report them and we get shut down if lose my job

[1462] Rene in Atwater, CA  Will Not Match Coupon

I drove to your Atwater, CA. store today.  I have a coupon for an oil change in Merced, CA. There no customers in your store, there were three employees setting in the customer waiting.  I drove up and asked if they would match another business coupon?  I was told no.  I can see not matching the coupon if your business is busy.  However with the economy the way it is today why would you turn customers away?  The difference was only $7.00 and I was trying to keep my business dollars in town.  Thank You

[1461] Heather  Destroyed Transmission

Not long ago i had my tranny serviced and they put too much fluid in and it blew my seals going down the freeway, then...they took it to good year to fix and they forgot to put tranny fluid in...now i need a new tranny at 3,000 and that comes out of my single parent pocket... i will never go to a jiffy lube again if my life depended on it..do you think they will help pay for my tranny?!!! NO!!!!! i will pass this on to every person i meet in my life time. The employees are rude and dont care what happens to your car as long as you drive off there lot and they get paid. So good luck jiffy lube.

[1460] Frank in Lake Worth, FL  A Greasy Result

I just got my synthetic oil change at your location on 4601 Hypoluxo Rd. Lake Worth,FL. 33463. My interior is a light beige leather that is perfect. It was covered with black grease, the back seats and the front seats, also the headliner had a spot. I noticed the mess while i was driving home. I called the store and spoke to one of the techs and told him. He said to bring it back and that it would be cleaned. I asked him what he would clean it with. The wrong cleaner could do more damage. I am very mad about this.

[1459] Pramod in Beaverton, OR  Irresponsible & Dishonest

I bought a used 04 BMW 325i and took it to JL to replace all the fluids bcoz was not sure how good has the previous owner has maintained it. As soon as I said that I am new to the car the attendant kept on suggesting me for everything possible. Finally, I ended up paying $500 for all the fluids (Transmission fluid not included as it had a life time Transimision fluid). After I got the servicing done, When ever I started my car wierd odour blew from the AC. when I went back for a check up, the A$#%^ there said that " it might be because of the AC maintainance . sometimes we have the risk of the smell when we change the AC fluids." then why did they even change the fluids ?

Never trust these guys ...they are thiefs in blue uniforms..I have never come across such irresponsible and dishonest people..Jifft Lube sucks

[1458] Dan in Chicago, IL  Destroyed Transmission

I recently took may car to Jiffy Lube located at  2801 N Harlem In Chicago Harlem & Diversey  for a transmission Oil Change

I drove the car back  home wich is about 1 mile away with no problems ...Two days later i drove the car to one of the suburbs about 20 miles away the transmission seemed two start slipping in neutral ....on may way home the transmission  started to act really weird going in neutral then back to normal ..I finally made it home. I opened the hood to check the oil level ( with the engine running) and the dip-stick was dry.....Went back to Jiffy-lube and they added more oil.....they said the transmission should be fine now....drove the car a few blocks still the same problem.I took my truck to Aamco for  a check up and they found out the transmission fluid was burned. It costed me $1400 dollars after negotiations to fix the transmission.....I went back to jiffy -lube asking them to pay for the transmission and the manager said he will call the district manager ....I didn't get any answer...after i made a complain to BBB they gave The district mager phone number ..I called him and he  knew abut the problem and then  he started to deny any wrong doing saying  may car had problems before and bla,bla ,bla and the will not pay for the repair.Would never go back to any jiffy lube again and I Told that to all may friends and people i know to Stay away from jiffy lube .

[1456] Rita in Birmingham, AL  Gift Card Invalid

My 82 year old mother was sent a jiffy lube gift card for Christmas from her Nephew who lives in Missouri. She lives in Alabama.  So we called customer service to see where the nearest location to us would be.  They  told us they had one in Gardendale Al. and one in Birmingham Al.   So I drive my mother to Gardendale which is about 60 miles one way.   We get there and find out there has not been a jiffy lube there in six years and there is not one in Birmingham either.  I call customer support and they say we do not live in a state where you can redeem the card you will just have to send it back where you got it.  Now that would be very nice to send a Christmas gift back to the person who gave it to you. (Which I will not do).  I asked the customer service agent  Ms Victoria  if I could speak to a supervisor who might could help us.  She said no!   They did not seem to care that I was given information that caused me to drive 120 miles round trip for nothing, just that there was nothing they could do about it.

[1453] Farook  Mazda 3 Problems

I m having problem with my Mazda 3. The engine ideal fluctuate at times and while driving I could feel that the car jerk at times too. This happened after the engine was charged. We have done our best yet no sign of improvement.

[1452] Mike in Kansas City, MO  Cracked Windshield

I first started going to Jiffy Lube in the 90s.  It seemed like everytime I went in there was always something that needed to be replaced.  The final straw was when I had replaced my PCV valve just a few days before my oil change.  Imagine my surprise when they came in and told me that the PCV valve was really in bad shape and I needed a new one.  In fact the PCV valve that they showed me was old and dirty so I knew it couldn't be mine.  This was the Jiffy Lube at 7025 N. Oak Trafficway in Gladstone, MO.  I never set foot in a Jiffy Lube again for almost 15 years.  I started going to one which is located at 7100 NW 83rd St in Kansas City, MO after my usual oil change shop was closed one day.  I really didn't have any complaints until I went in and tried to get a windshield repair.  I had a small rock chip that could have been covered with a dime.  After waiting for about an hour I was called out to the garage by a mechanic.  He told me that he was having a lot of trouble gettng the chip repaired.  When I looked at the windshield the small rock chip was now a long crack almost 4" long.  The mechanic told me that Jiffy Lube didn't have "the professional tools" that regular windshield shops have to do an adequate job.  I asked to speak to the manager but was told he was busy with oil changes.  So I took the car and called the next day.  I talked to a assistant manager and explained the problem with the windshield.  He told me he didn't know what he could do but maybe they could give me a couple of free oil changes and that I would have to speak to the manager who was at the bank.  I left my number but never got any calls back.  I called several times but couldn't get a hold of the manager.  I ended up leaving my name and number each time.  Finally got a call from some sort of region manager.  He told me that he felt that Jiffy Lube had tried to do their best in good faith to get the windshield repaired and that they weren't responsible for any damage.  He told me that this particular Jiffy Lube was one of their best with few complaints.  He acted like I was the problem.  He also said that they have "state of the art" tools to repair windshields.  After this experience NEVER AGAIN will I go to Jiffy Lube.  I have to say that I don't have any complaints on their oil changes at this last location.  I was always treated fairly in that aspect.  I think that just their attitude on the windshied experience soured me.  Because of their bungling I had to go and spend $185.00 for a new windshield because of the crack they created.....not because of the rock chip.

[1450] Joan  Destroyed Starter

I have been a loyal customer of Jiffy lube for about 2 years getting my oil changed every 3000 miles.  My last experience with them will be my last because I found out that they are not tightening the oil filter which caused a steady stream of oil to drip on to my starter.  I just replaced a rebuilt starter on my car one year ago this Dec.  I was very surprised when in 20 degree weather in was not starting until yesterday when it would not start at all.  The rebuilt starter was shot because they did not tighten the filter and it was filled with oil.  The last time I was in to get my oil changed, they said my car was losing oil due to the age of the car and to remedy this I should start getting a better grade of oil.  Little did I know I was losing oil because they were not tightening the oil filter.  I have lost all trust in them and will not be going to Jiffy Lube anymore.

[1449] Lisa in Leominster, MA  More Windshield Wiper Scam 

I recently had my oil changed in Leominster, MA.  From the waiting room, I witnessed the employee tamper and break my windshield wiper. I saw him do it.  Moments later he came to tell and show me the broken wiper blade.  I know for a fact it was not broken when I drove in. Upon questioning he said I was incorrect.  All of the employee approached my car and said I was wrong. I intend on calling the better business bureau and contacting the local police department. I would like to be reimbursed for a graphite wiper blade-22 pp + tax.

[1448] Trudy in Oak Brook, IL  A Funny Window Experience

Today Jan 10 i went to get my oil changed at store 1100 17 w 620 butterfield rd , oak brook terrace il.. Receipt # 7235454 invoice # 1100 7345454  bay 7. Transaction # 10010907235454 . My complaint is in regards to "JOSEPH"  whom i assume is the store manager, I brought my car to this establishment for a simple oil change. The drivers side window button is missing from the panel and all other buttons are in place. Someone rolled my window all the way down, on the window that is missing a button, keep in mind we are illinois and its around 18 degrees out. When they were finished with my oil change they drove my car out and were going to leave it with the window down, as the button is broke and never should have been touched. I asked "JOSEPH: if they were going to leave my window down like, that he said "it's not his problem that they rolled my window down and it wont go back up." Asked him why window was even rolled down when the button was missing, he said, its company policy. Advised him have 3 other working windows that he could have rolled down and i need the window rolled up its cold outside, he began to giggle and laugh as though it was funny that my window was down and i was upset that they werent going to put it back up. He sat there grinning asking for payment for the oil change, i told him to get my window up so i could pay my bill and leave. And again he said "getting the window up wasnt his problem" and laughed about it again,I asked "JOSEPH" why he thought it was funny and all he could do was laugh and say it wasnt his problem, At this point i asked all other customers who were in the waiting room if they could see "JOSEPH" laughing at me, When "JOSEPH" realized the woman and three gentlemen in the lobby were watching him laugh at me, he decided to take the situation a little more seriously and said "he'd take a look at the window even though he wasnt the one who rolled it down".  Meanwhile his employees were rushing to try to fix my window.  My fiance finally came to the counter and told me to just pay my bill so we could leave and "JOSEPH" told him to mind his business, I paid my bill and "JOSEPH" noticed his employees got my window up and made the remark "see your window is up now, it's not like we havent had to roll up a window before", again "JOSEPH" is laughing and grinning the whole time. I advised "JOSEPH" I would write a letter about my experience at his establishment.  Keep in mind the lobby was FULL, all seats were occupied. I would like feedback as to what steps have been taken to ensure this not to happen to another consumer. I really wonder what was wrong with "JOSEPH" that this was so funny to him?

[1445] Stacie  Tire Flew Off Car

Last week I had my oil changed and tires rotated.  I normally would never go to a Jiffy Lube because I have heard so many things go wrong, but I am new to the area and was short on time.  As I pulled out the shop, I drove not even a 1/2 mile and my tire flew off my car, nearly missing cars in oncoming traffic.  Thank God no accident happened and no one was hurt, but imagine what could have happened.  This this was simply an act of carelessness and could have been 100% preventable.  I'll never go back.

[1444] Chris in Poway, CA  Destroyed Transmission

Avoid Poway Jiffy Lube at all costs. I've owned and babied my Ford Ranger for 5 years. Never once has my check engine light come on until these people did an Automatic Transmission Fluid replacement. I barely made it to work the next day, with my transmission slipping all the way. I took it back to them and all they did was check the levels and say '..its not our problem..we don't do diagnostics..' Screw these people! I'm calling management...

[1443] Samuel in Miami, FL  No Lube, Less Oil

This  is to complain about the service i got at the Jiffy lube location at 4050 S.W. 67 th. ave. in miami, fla shop #1176.  On 12/22/09 I visited the location for an oil change and lube, I was charged for the lube lube but it was not done.  I got 4 qt. of oil instead of 5 which my pick-up requires ,oil was spilled over engine,the tire pressure was not checked.  Over all I was very dissatisfied  with the service and i will never go there again.

[1442] Katharine in Columbia, MD  Let the Buyer Beware

“Let the buyer beware!”  Jiffy Lube preys on and profits from the ignorance if it’s customers Jiffy Lube does not assist customer with getting what they came in for.  On 3 Jan 2010 I went to the Jiffy Lube in Columbia, Maryland and asked for the cheapest oil change.  When the game began and I was called out to stare at the computer and to decided which level I wanted to be taken advantage of.  When I was asked if I still use Pennzoil I replied yes.  I didn’t realize this would give me the Jiffy Lube Signature Service even though I specified that I wanted the cheapest oil change.  I’ll never use Jiffy Lube again

[1441] Peter in West Olympia, WA  Overfilling Damages Engine

I recently took my care into the West Olympia, Wa Jiffy Lube #2072 for an oil change.  I don't drive my car on a daily basis but started to notice a small oil drip onto my garage floor. Upon further inspection I noticed that they had overfilled my crankcase with too much oil.  I took the car back to Jiffy Lube and pointed it out to the service manager.

He checked the oil and said it was fine and showed me the dip stick.  I said, excuse me sir, but to get a true reading you have to let the car sit for a five minute spell or so to let all the oil drain back into the oil pan.  He quickly pointed out that you always warm your car up before checking the oil and check it immediately after shutting down the engine. And that you will always measure about a quart high if you check the car with the engine cold and had been sitting overnight.  This seemed a little over the top for me, as I have been around machinery since a young person.  When I got home I pulled out the owners manual for my 2002 Jeep Grand Cherokee which confirms that to get an accurate reading on the dip stick,, it is best to do it on level ground after the car has been sitting awhile, preferably overnight. The manual goes on to say that overfilling the crankcase with oil can lead to serious engine damage due to leaking or blown seals and aeration of the oil caused by the crankshaft whipping up the oil causing foaming from the whipped up air in the oil. Air is not a lubricant.

I called back the service manager at the Jiffy Lube #2072, and pointed out that his procedure of checking the oil level was not in compliance with the manufactures' specification.  He said he had never heard of that before and that's the way they always do it at Jiffy Lube.

I have since sent an email to Jiffy Lube Customer Service and to their Legal Department, informing them of the lack of training of their employees , and that if this leak continues to drip now that the oil level has been corrected, I expect them to repair it at no cost to me, in addition to any other engine damage that may have be caused by their actions.

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