Email us your experience.
Include your city and
state so that others in your area are aware. We will
likely add it to the following Personal Experiences of
others. Show others that they are not alone. This
will also help us create a critical mass which can create
experiences are the most recently submitted unedited and
unverified General Problem experiences of others:
Indexed by State
 Michelle in Rancho NM Crippled My Car
I went in for an oil change in rio
Rancho New Mexico. I was told my engine was dirty
and my health report was a 2. They wanted to "clean
my engine " for 129.99 Of course I said no way & they said
don't you care about the ozone? You will be sorry &
you will be back.
Well a mile down the road my car
died ... It ran very sluggish .... I crippled home.
My husband opened the hood that evening and found my air
intake hose completely off at both ends and my car was not
getting an air flow. Pima sure they thought I'd turn
right around and spend the 129.99--wrong!!!!
I will never ever ever go to jiffy
 Karlee in Kennewick, WA Towed 158
On Aug 14, 2014 I went to Jiffy Lube on Clearwater in
Kennewick, WA to get a routine oil change. Not only did
the attendants try and sale me on everything, they tried
to charge me to top up my fluids which are included in the
oil change. I told them I would be traveling to CA the
following day and wanted to make sure everything was in
good condition. The next day as I'm driving through the
desert with my 1 year old daughter my air conditioning
goes out, so I stop at the gas station in Las Vegas. I get
gas and notice a large black oil leak under my car, which
I determine my car was leaking it because I saw the
dripping myself. I move my vehicle and realized by my
dipstick that Jiffy Lube botched my oil change and put
used oil in my car and I only had maybe a quart left. To
make a long story short Jiffy Lube towed my car 158 miles
to the nearest jiffy lube and promised me reimbursement to
all my out of pocket expenses. This was before finding out
that due to them not putting the oil plug back right and
putting the wrong oil filter on my car that this was the
cause of my air conditioning to fail. The oil leak went
everywhere causing the compressors shifter to slip and
build up pressure that in return caused the hole ac system
to fail. Now both the store and district manager are
avoiding my calls and haven't reimbursed me any money
which is well over $2,000. They said I must go through
warranty department but they have failed to call me as
well. I'm getting a lawyer and suing them.
 Christopher Forgot to Replace Oil
Got my oil changed a bout a week
ago and engine started making sounds checked the oil and
dipstick is bone dry
 Peter in Martin City, MO Drained
Transmission in Error
Drained my transmission fluid and added
4 quarts of oil to crankcase….11/25/2014
No apologies, no calls, even sent me a
survey which I completely filled out and blew the whistle on the local
store….just so happens that the store manager was on duty at the time
and allowed it to pass through as is….the store was in Martin City
Missouri just south of Kansas City.
 Beverly in Charlottesville, VA
Destroyed Oil Plug
I too had problems with Jiffy lube. I
went to the store in Charlottesville, Va. They changed my oil which
by the way cost way more than any place else I had ever taken it which
was 75.00. When I went to have my husband change it he was unable to
get the oil plug out. I ended up having to take it to a mechanic in
Culpeper, VA who had to drill the plug out which cost me in labor over
100.00. I contacted Jiffy Lube and notified them and emailed their
Vice President who had a Manager of the store call me. They called
back offering a free oil change at one of their stores? ARE YOU
FREAKING KIDDING ME? Why on earth would I ever take my car there. I
asked if they would reimburse the money it cost me to have the
mechanic and was told no. Please DO not EVER take your vehicles to
 Jessy in Brookhaven, PA Stolen IPad
I was at jiffy lube Brookhaven today
(Sunday 12/14/14 at 2.31 pm est.). I went to get my oil changed. I had
my Ipad in my glove compartment before I had the service. on the way
home, I looked into the glove compartment, and my Ipad is no longer
there. The tech who did service for my car stole my Ipad.
 Payrick Erroneous Information
, some of the things people say on here are bullshit you
don't have to take both off on transmission pan to do a transmission
service so why would someone say the mechanic says the bolts look like
in there been removed you don't remove the bolts to do it tech service
like I said a lot of s*** on here seriously bullshit nothing but
people have online except for problems starting s*** that's probably
other companies that want the business to come to them
 Prem Toronto, CA Frozen Washer Fluid
So I was in the jiffy lube sometime in
Sept/Oct to get an oil change and they filled my washer fluid with
water. I live in Toronto and now its -10c (water freezes at 0c) the
entire content of my asher fluid dispenser is frozen over. I have
contacted Jiffy lube what else can i do ?
In October I was very excited when you
have the $39.99 oil change special as your location is very accessible
from where I live.
I was very pleased to get the oil
change done as it as quick and the people were great, but my
experience has turned out very poorly. I'm writing to express my
dissatisfaction with your the local Mississauga store on the corner of
Thomas and Erin mills in hopes you can help remedy the situation
I had got my Honda's oil changed at the
store and washer fluid topped up. Little did i know that they were
using water (or some watered down version of washer fluid) instead of
proper winter washer fluid. Its -10c today in Mississauga and the
entire content of the windshield washer fluid is frozen over !
This is a an absolute inconvenience and
down right dangerous, ideally I should not have to worry about things
like this as I take my car to professionally to get worked on not some
kid with a wrench.
 Jeri in Portland, OR Left Oil Filter
I took my vehicle to Jiffy Lube in Portland Oregon to get
a basic oil change. Store 1099/33rd NE Sandy blvd.
They try to up-sale by telling you things are wrong that
you distinctively know are not.
In this case they said i has an oil leak. I assured them
I do not have an oil leak as i check my oil often, I have no drips on
my driveway, and the engine has recently been replaced.
On turn to this they did not put the new oil filter on
properly and of course my oul started leaking immediately.
This is such an enethical way to do business.
So to cut to the chase the oil filter worked itself loose
and my car starred sounding horrible, like rocks in the engine.
I called jiffy lube and they put 4 quarts of oil in and
said I would be fine.
The care never drove the same. This incident ruined my
head gaskets and cost 2000.00 to repair.
Jiffy Lube's service, customer service, and Corp level
management could care less about rhe customer and the huge inconvience/expense
they cause consumers by their intentional neglect.
Jiffy lube (owned by shell) needs to be shut down by the
state attorney generals office as this is a repeat pattern of
 Joe in Austin, TX Oil Plug Gasket
I took my niece's recently purchased
1892 Honda Civic in for an oil change here in Austin, TX. The mechanic
broke off the oil plug gasket and blamed a oil leak on the Freon in
the air conditioner later. Also, told us that the cabin filter was
fine and to take the Honda to the dealership for an a/c repair. Honda
found the oil plug gasket missing and no leaks on the a/c. They also
found the cabin filter completely clogged. Honda charged us over
$200.00 dollars for another oil change, a/c test, and cabin filter
replacement. I contacted Ted Ward, the Jiffy Lube manager where the
work was done and provided him with the paperwork from Honda. He faxed
the paperwork to Heartland ( The company who owns the stores here in
Austin) and can not get a response from them. This all occurred in
August 2014 and here it is in November and still Heartland refuses to
deal with my issue. I did check the BBB website for Heartland and
found they have been downgraded from an A to a B because of 149
unresolved complaints of poor service and workmanship by Jiffy Lube.
 Daniel in Howell, NJ Engine Flush
My name is
Daniel --. I am a repeat customer at Jiffy Lube. I brought my 2005
Hyundai Elantra into Jiffy Lube of Howell on Rt. 9 to have a standard
service done on Saturday November 8th, 2014. An oil change for $40. At
this point my car has been running fine since I've had it, 3 years.
They brought me into the garage and made me look at some buildup in my
engine. Told me it was bad and would really recommend flushing the
entire engine. This is not what I had intended to do but they coaxed
me into it anyway charging me $99. I wasn't sure that the build up
necessarily needed to be completely flushed out of there, looked
normal to me but every time I mentioned not getting the service the
guy helping me out made a face and pretty much kept pushing to get it
done and another mechanic came in to comment on how bad it needed to
be flushed.. honestly seemed a little scripted but I just wanted to
get my oil changed and get out of there so I said, fine flush the
thing. They do the service, tell me it turned out beautiful. I drive
home, which is about an 8 minute ride and park my car, everything
seems fine. Later that night I make a trip that is a bit longer, about
25-30 minutes. I get to my destination and on the way back my car
begins to smoke. The heat gauge is all the way up.
About This Experience
 Pam in Burke, VA
I have a 2006 Toyota
Highlander and have always taken it to the dealership for
maintenance. However, I was in a hurry for an oil change
before going out of town, so I drove 1 mile to the jiffy
lube in Burke. Like so many other people, there were a
list of things it had to have done prior to my trip out of
town. Not knowing much about it, I figured they were
experts and knew what to do. I had a rear differential
service and a transfer case service done to the tune of
$160 and I have now been told by my mechanic that the
service was NEVER done. I have pictures he took
underneath my car to prove that the bolts, etc., had NEVER
been taken off to perform this service. Fortunately for
me, I’ve not noticed any issues with my car, but I for one
will NEVER trust Jiffy Lube again to do an oil change or
any other service for me.
It is a shame one cannot
trust this service. Since my mechanic told me this, I
have been doing research on Jiffy Lube and it is amazing
this company is still in business.
 Stacey in Houston, TX Erroneous
Had my oil changed this
morning, never had the oil light come on before in my car
and now it comes on when I brake and idle. Finally got
district manager on the phone after listening to the
employees tell me it was nothing they did and hand me back
the keys and dismiss me, told me to drive home (I live
inside the loop). Now they are changing the filter, he
says perhaps it's a bad filter....... Wtf?!?! Hope they
haven't damaged my car. Avoid this place if you want your
car to run. Horrible especially since the employees are
saying it's nothing they have done.
UPDATE 1 hour plus later -
They re-did everything and the brake light now is off so
OBVIOUSLY it was something they did wrong the first time;
wrong type of oil, filter, who knows . . . . I drove about
30 plus miles today, again, I hope my car isn't damage
from their mistake. I did make it home (about 17 miles)
without the light going back on. The employees did not
even say they were sorry, even when I told them I was
supposed to be at my friends birthday party dinner instead
of spending my evening there.
The incident report I
received from them wasn't completed either, only says "cust
had oil changed on 10/17/14 left came back this afternoon
and said oil light comes on when she slows down check car
drainplug tight no leaks filter tight no leaks oil level
full. I told her to get it checked out if it is something
we did we would take care of it" It doesn't say anything
about re-changing the oil, filter, etc. It's great that
they put in writing that they would take care of the
damage they did to it . . . it's in writing on their
"Customer Incident Report".
 Vivek in Kansas City, MO Engine Flush
I went to Jiffy Lube at
State Line Road , Kansas City for an Oil Change. I was
asked to get an Oil Upgrade, Engine Flush and Coolant
Flush as I was told that My Car could face problem without
them. I accepted the upgrade and Engine Flush but denied
the Coolant Flush as it was way too costly and I had the
same a year back. The same evening my coolant started
leaking and now I am told my the other mechanic that I
need to replace the Water Pump.
I know nothing mechanical
about Cars and hence not aware what could have gone wrong
but It started happening hours after the Oil Change was
done. My Car was all good before I took it to them.
Indexed by State