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[1044] Kirsten in Chicago, IL Blew Out
One Piston I got a fuel
injection cleaning on their insistence before leaving for an out of
town trip. My car was fine before I did that. As I left the check
engine light came on. I brought it back and they turned it off. I
went back again then went to a mechanic to see what the problem was
and they blew out one of my pistons and now my check engine light
comes on all the time for no reason, I spent over $500 to get it
remedied (and unless I got a whole new engine they can't do anything)
and currently I'm dealing with the problem again because it failed the
emission's test because of the misfiring.
[1043] Monique in Orange City, FL
Minor is Illegally Employed
I am trying to
reach out to someone in the Human Resources department or any contact
person that will be able to assist me with a Jiffy Lube employer
problem for store #1818 located in Orange City, FL.
I have spoken to
the store manager Sal on one occasion and also my husband Ricardo on 2
occasions regarding a recent 16 year old new hire Christian. We are
the parents to this new hire and have discussed a concern with Sal
advising him Christian was not attending his GED courses as required
under the Florida State Law for a minor to be employed. Sal eased us
as he expressed the same concern and advised both my husband and I
that he would verify attendance with Daytona Beach Community College.
Later in the week, my husband obtained a current attendance record
from a facilitator in the above mentioned school and it reflected 34
missed classes; he is not considered a part time attending student as
he has only attended 13 classes. Upon this another phone call was
placed to Sal. He advised he did not “have time” to verify the school
records and had not “received the application yet” as well. I advised
upon that, he needed to let the minor go/terminate as this was not
professional and the child needs an education first. How can someone
be employed without receiving the application, drug test, and back
ground check back??
Sal has since
ignored this concern and has kept Christian working at Jiffy Lube
since April 20, 2008; Christians first day. We are very infuriated as
this now is being escalated to corporate.
[1042] Alvine in St. Pasco, WA
Tried to Threaten Me
It is my first
time in jiffy lube on the 25Apr2008 at 1300. The technician asked me
how can he help me and i said i need a oil change and a tire
rotation. they did a check and everything is fine. The techinician
asked me if i want my coolant flushed and i said yes and when they
started doing the flush they told me there was a crack on my coolant
reservoir and there a big leak on the car. i was shock because there
is no lead on my car and not its like a stream flowing on the ground.
the technician is trying to say that there is a big leak... but there
is nothing nothing is wrong with my car because i just did a service
check in in san diego last month. they dont admit that they did
it...now it cause me more money to fix my car. instead of helping me
to do a simple oil change and a tire rotation it became a disaster
because i am supposed to bring my car back in san diego before my
deployment and now it is stocked because on the jiffy lube employees
incompetence. i hate those people. specially the jiffy lube fleet
manager in Pasco Washington. He tried to threatened me also that im
not gonna be able to come back in san diego. i explained him
everything that i am gonna be in trouble if i am not gonna be come
back on time. I am hoping that someone would take some actions about
these employess in jiffy lube in Tri- Cities in 1816 W. Court St.
Pasco, Washington 99301. They suck.....im gonna tell my experiece on
my marines and sailors...that dont go in jiffy lube.
[1041] Employee in Little
Falls, MN
I was an
employee at the Jiffy lube in Little Falls, Minnesota. This store goes
through employees like diapers because of the low pay and the fat
manager who does nothing except eat burger king all day and tell his
employees what to do while he sat on his big butt watching a computer
screen. He even made the employees clean his vehicle while he watched
and told them they were not doing a good enough of a job vacumming, while
I was there a few things caught my attention.
When we would
service a vehicle all of the service that was paid for was done right
becuase my manager Alvin was kind of a stickler about that. but The
things that bother me about the company is the wage we were paid of
$6.25, this made employees not really care about thier job, wel true
to the bad reputation that jiffy lube has, on my very first day I was
in the bay (shop) and had no idea what I was doing on customer
vehicles I had guidence from a coworker who usually comes to work
stoned out of his mind. The second day my manager had me go down
stairs without any training and sent me to do oil changes grease
fittings ect.. I was supervised by a 17 year old high school kid that
had only worked there for a few months. after a few oil changes I
didnt feel comfortable with the tasks that I was performing because I
didnt feel like I was trained properly or qualified to work on anyones'
vehicle except my own and didnt want to be the blame for a mistake.
So asked to be stationed above the vehicle.
Here there was a
list of procedures that had to be done and entered correctly in the
computer. Alvin (the owner) acted like I should know the codes that
needed to be entered when I had no privious training. As my "job" went
on I found out that we dont use real wind shield washer fluid, it's
only dawn dishwasher soap added to a large tank of water with some
sort of Blue dye. (Mytheline blue I think) I do believe this will not
harm the vehcle in any way but if you have ever worked with the dye
you will know it stains everything! Finally after about a month I
worked there I was informed about the online training that i was
suppose to go through to get a measly 0.25 cent raise. the training
went through different modules thst I was suppose to complete on my
first day, second day week month ect. I was not happy with not knowing
what the hell I was doing and not being trained properly. The store I
worked at had few complaints and we were rated "excellent" in jiffy
lube standards even though the whole crew was hired with in a 2 week
peiod. Jiffy lube in my opinion has earned the title of a "shit show"
in my book because of the services and goods we are supose to sell to
customers who sometimes dont even need them. This was the worst job i
have ever worked in my life and caused me to be depressed and
generally have a bad out look on life. If Alvin my boss ever reads
this before he has a heart attack, I hope he will educate him self in
the proper traing procedures and methods that need to be accomplished
before he sends employees in over their heads with customer
property, AND GIVE YOUR EMPLOYEES A RAISE.
[1040] Holly in San Marcos, TX
No Customer Service
I have not had
the extreme experiences that others who have posted had, but I feel it
is significant as it affects the integrity of customer service: as in
customer. I went in to the Jiffy Lube in San Marcos, Texas. I needed
an oil change and inspection. It did not seem to take long for them to
complete all of those services and when I paid out, it cost $65.99.
The oil change was $33.95, but because I wanted Castrol, I was charged
a $4.00 "bottle up charge". I was fine with that. The inspection was
$14.50, which was alright. I was then told that I needed a new wiper
blade as the one I had (on the driver's side) was starting to "fray".
There was a piece of the rubber that was about 1 inch long and
miniscule in diameter, that was coming of the end of the blade. One
blade cost $12.95. Bless his heart! He tried to sell me two!
I pay out and
get in the car not really paying attention. I make a stop, and when I
get back in my car, I look at the bill. It shows that the windshield
was cleaned. I look up and the bird poop that had been on the
windshield is still there with everything else that was there when I
woke up. It says that they vacuumed. I look in the floorboard
passenger side, and the pile that was there is still there. So I go
back and the individual who serviced my car comes out. I questioned
him about both items. He stated that when there was trash in the floor
board, they decline to vacuum. And because it was supposed to rain,
they didn't do the windshield because it would "just get dirty again".
He reported that he "ran through the invoice and didn't change it".
I am aghast, as
I thought I was the customer and they were servicing my car to make me
happy. I called back two days later after thinking it over and talked
with the Assistant manager. He listened and advised that he would pass
my concerns on to the manager, and advised the manager would be in the
following day, all day. I called back the next day and asked for the
manager, and was placed on hold. The phone was picked up by the person
who had answered it, and that individual was the one who had serviced
it. He advised that he was in charge and when I questioned him about
being told the manager would be there all day today, he stated the
manager "had not been able to make it in yet".
The man said he
talked to the General Manager and all they could or would do is have
me come back and clean my windshield and if I would clean the "trash"
out of the car, they would vacuum the front floor boards only. The man
apologized for not informing me up front, AND THEY WERE GOING OUT OF
THEIR WAY TO (FIX IT). Ha. Ha. The man asked me what I would like
for him to do. I told him that their philosophy was not customer
oriented and it compromised their integrity. I informed him that at
this point, there was nothing that would make me a satisfied customer.
There were no
signs posted regarding the lack of washing windshields when it looked
like it was going to rain, or not vacuuming when there was "trash" in
the floor.
[1039] Laura in Santa Cruz,
CA Refused to Acknowledge Problem
I HAVE WRITTEN TWO PREVIOUS EMAILS, I
HAVE CALLED THE 800 NUMBER. AT THE 800 NUMBER, I WAS TREATED RUDELY.
NO ONE WILL RETURN MY EMAILS OR CALLS. JIFFY LUBE HAS DAMAGED MY
VEHICLE, I NEED ATTENTION TO THIS MATTER.
ON APRIL 10TH, 2008 I TOOK MY 2004
KIA TO JIFFY LUBE IN SANTA CRUZ FOR A SIGNATURE OIL SERVICE. THE
VEHICLE HAS HAD SEVERE OIL LEAKS EVERY DAY SINCE. I HAVE RETURNED
THREE TIMES TO THE LOCATION. TWICE THEY REFUSED TO ACKNOWLEDGE ANY
PROBLEM, TODAY THEY TOLD ME ON THE PHONE THEY WOULD DO ANOTHER OIL
CHANGE, AND WHEN I ARRIVED, THE MANAGER ON DUTY REFUSED, AND WOULD
ONLY CHANGE THE OIL FILTER. I RECEIVE RUDE TREATMENT AND INSULTS WHEN
I GO TO THE LOCATION. MY VEHICLE IS UNDRIVABLE AS IT IS LEAKING OIL AT
A FAST RATE FROM THEIR ERROR. I NEED THIS PAID ATTENTION TO ASAP AND
SOMEONE NEEDS TO CALL ME BACK ASAP.
I HAVE CONTACTED THE LOCAL NEWS
ORGANIZATION AND THE BETTER BUSINESS BUREAU FOR SANTA CRUZ COUNTY. AS
WELL AS I AM NOW FORCED TO PAY TO HAVE THE PROBLEM EVALUATED AS JIFFY
LUBE AS REFUSED TO CORRECT OR ACKNOWLEDGE ANY PROBLEMS. I WILL NEED
REIMBURSEMENT ASAP FOR ALL MY COST AS WELL AS ANY REPAIRS . I CANNOT
STRESS ENOUGH THE DEGREE OF IMPORTANCE TO THIS ISSUE AS MY CAR MUST BE
DRIVEABLE AS I HAVE A FAMILY AND ALSO MORE IMPORTANTLY, I TRUSTED
JIFFY LUBE TO DO A GOOD JOB AND NOT CAUSE OIL LEAKS TO MY VEHICLE.
[1038] Sandy in Spokane, WA
Came to the Wrong Place
My Dad took his Dodge pickup in to
the Jiffy Lube at 9412 N. Newport Hwy, Spokane and asked for a regular
oil change. He was given a bill for $83. He asked them why so much
and was told the PVC and air filter needed replacing, and a few other
things. He proceeded to tell them he ". . . came to the wrong place"
to which the kid replied "How come?" Dad told him he felt ripped off
and he would never be back.
I've hear so many rip-off stories
about this company but my husband had taken his Lexus there for a
transmission flush and he was happy with the work done. So Dad
decided to get the oil change done there. Never again. I'm glad I've
held out and never taken my car there. Never will either.
[1037] Joe in Yuba City, CA
Damaged Transmission
On March 12, 2008 I took our Subaru
into Jiffy lube for an oil change in Yuba City California. Everything
seemed to go fine, but once it was done they needed to back it into
the garage again because they needed to clean up some spilt oil. I
really did not think anything about it at the time. The car smoked
after driving it and I assumed it was the remaining oil burning off,
but after two weeks of the same thing I knew something had to be
wrong. I brought it back in and said it was smoking and that maybe
they overfilled it with oil. The guy checked the oil and said it
looked fine. So I power washed the undercarriage but it still
continued to smoke. I then took it to a mechanic and had them check
it out. They found that Jiffy Lube had damaged the transmission
filter and it was leaking transmission fluid from the filter. This is
not the first problem I have had with them but it is the last.
[1036] Martha in Atascadero, CA
Employee
My kid worked at Jiffy Lube
for a while in Atascadero, CA. First of all, the manager that hired
him was soon fired, and some jerk Izzy took his place, and from what I
understand this guy is a real punk, and tries to keep the kids in line
by threatening them by saying that "he can fire anyone he wants any
time we wants, because it's his shop now".
When my son had about a week
on the job and was still in training, he wanted his oil changed, so
one of the other kids stepped in and said that he would do it. My son
didn't give it another thought until the end of the day when he went
to start the car, and ran back in the shop to take care of few things,
came back out, and happened to notice an oil cap sitting on the
ground. He had a feeling it was his, so he opened his hood,and lo and
behold, his oil cap was not put back on....luckily, nothing bad
happened....this could have been a disaster had he driven away and the
engine got any hotter. The funny thing about this story is that I
told him not too long before that, that Jiffy Lube was getting quite
the reputation for doing just that - forgetting to put lug nuts back
on,or stripping the lug nuts, or forgetting oil caps, etc. And here,
he was an employee,and it happened to him.
[1035] Jeff in San Antonio, TX
Employees Taught Fraud
I managed a Jiffy Lube for
fifteen years. I am ashamed to admit it. I took a lot of pride in my
work, but things have changed. Employees are taught how to defraud the
customers. They are doing it out of fear of losing their job.They are
required to keep a ticket of $65.00. This means if an oil change is
$32.99 the must up sell $32.00 on every car. If they fail to keep it,
managers are punished by having to work overtime on salaried
wages.Therefore they force you to buy so they don't have to work. If
anyone denies it they are lying. You should get your local news to
cover this interesting story.Jiffy Lube has been defrauded in the
past. I do not blame Shell oil company for these tactics, since most
all Jiffy Lubes are franchised. Jiffy Lube does not do any favors
without a price. I don't blame the few honest emplyees either, since
they are forced to use unfair business practices.
[1034] Daniel in MA
Service Advisor
I am a service
advisor at a car dealership. I read this website frequently and have
heard many experiences similar to this from my customers. In two and a
half years of working at this dealership we have on at least six
occasions either replaced an engine or repaired jumped timing chains
due to loss of oil or lack of oil after a service at a Jiffy Lube or
other quick lube shop. We've had cars towed to us from other shops
with overfilled transaxles and no engine oil, or vice versa, cracked
oil filter housings, leaking drain plugs, etc. Occasionally, customers
with brand new cars come to us very concerned that their vehicles need
services so early because these shops say so.
Some people are
of the mentality that the dealer is only there to rip the consumer off
with inflated prices and to arm-wrestle customers into doing repairs
they may or may not need. I've seen invoices from customers who have
been charged more for a simple oil and filter change at Jiffy Lube
than we would charge at the dealership. On the other hand, dealerships
are required to employ factory trained technicians, and many
technicians opt for the voluntary Automotive Service Excellence (ASE)
certifications in addition. In summation, yes, dealerships tend to be
more expensive... but you get what you pay for.
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