What's Wrong At Jiffy Lube?
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This web site is about customer-oriented problems at Jiffy Lube. 
The purpose is to identify and expose these problems.  This may ultimately help form the right solution(s).
 

Customers Did you have a problem at a Jiffy Lube store?
Employees Are you familiar with problems at a Jiffy Lube store(s)?
Franchisees Are you concerned that actions like those described here could ultimately threaten your income?
Shell Oil Stockholders Are you concerned that your business may not be properly managed?
 Corporate Brands:  Jiffy Lube, Shell Oil, Pennzoil, Quaker State, The Outlaw, Snap Products, Gumout, Slick 50, Blue Coral, Axius Products, Black Magic, Fix-A-Flat, Westley's, Rain-X , & Medo Products.


 


 


 

Today's Unusual Experience

[1817] Jam in Columbus, OH  Peeing in Fuel Tank

I went to the jiffy lube here in Columbus Ohio on 8/13/2011 to get the oil and oil filter changed on my 2004 sable witch is my baby. well siting and waiting over 2 hours I got up to take look out of the service station window to see my car. while looking at my car I noticed something that didn’t seem rite. the service man had taken my fuel cap off and was just kind of standing there with a funny smirk on his face about 3 minutes later I look back over  at my car and the guy is peeing in my fuel tank!!!! I said.”sir!!! why are you pissing in my tank??? he advised me that that’s what they do on all 2003 and newer models to clean the injectors. so I said ok,thanks....god idea. About 3 miles down the road my car lost all power and stalled.  I called the manager and told him about this matter. he said to me. that’s what you get for coming to jiffy lube idiot!!!!! I will never EVER return to this store again and am very dissatisfied.

I. Personal Experiences
 GENERAL PROBLEMS

Email us your experience.  
victim@jiffylubeproblems.com  

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified General Problem experiences of others:   

Indexed by State
 

[1910] Nicholas in VA  Employee

I stumbled upon your site and being an active employee at Jiffy Lube, I'd like to share my personal testimony with your readers. Feel free to post my email address, as I have no problem helping people out with any additional information I can provide.

I work for a Jiffy Lube somewhere in northern VA. It's true that more shops than not are less than optimal, however, I have a few tips I hope your readers will find helpful.

1. First impressions go a long way. Simply pulling onto the lot will give you valuable information about the employees and management of a given store. Per JLI policy you're required to be acknowledged within 10 seconds of pulling onto the lot. That acknowledgement should promptly, if not immediately, be followed by a greet by either a customer service adviser or courtesy technician. Read your greeter's face; do they look happy to see you? They should. Do they look like they enjoy their job? They should. If they don't, turn around.

Read More About This Experience

[1909] Gregory in Claymont, DE  Customer Needs to Follow-up

My recent experiences with Jiffy Lube leave much to be desired.

Last March 25 at Jiffy Lube® Service Center #265  had Signature Service. They overfilled oil by about a quart. They set tire pressure to 32 lbs (calls for 30 lbs on door panel).

December at Jiffy Lube® Service Center #368 had Signature Service, and tire rotation. Tires set pressure to 30 lbs, but while hot, so cold pressure was 28.5 lbs. But the valve cap covers (Lexus ES350 OEM) were apparently not tightened, or not replaced (tire pressure monitor came on after service, - I wasn't concerned because it takes a little while to detect a change in pressure). A few days later I discovered two covers were missing (front), and the rear covers were loose, and tire pressure was wrong.

Suggestion:
1. QC:  Make sure oil is not over or under filled.
2. QC:  For things like leaks around oil filter, drain, loose or missing valve covers (the Lexus OEM ones are not cheap).
3. Common Sense: Do not adjust tire pressure on warm tires, check with customer on miles driven in past few hours before service, advise that cold tire pressures cannot be accurately adjusted - maybe even providing warm pressure readings for each tire to indicate if there may be a problem to customer - if uneven, or potentially underinflated or overinflated - I would be much happier with that advise. Also: Check spare tire and inflate to proper pressure, advise customer if found drastically out of spec.

[1908] Victim in Tehachapi, CA  Poor Customer Service

Today I went to the Tehachapi, Ca jiffylube, as a repeat customer.  I was clear upfront that I was only getting an oil change, and was bombarded repeatedly with a salespitch to add other services which totally stressed me out.  I was told my brake fluid was low but they didn't refill it, and referred me to Autozone who checked it and it was barely below the capline.    When I left I noticed my tires were missing the valve caps.  I felt the customer service was not up to my previous visit, and don't expect to be a repeat customer. 

[1907] Melinda Unnecessary Charges

My son took our car in for an oil change. The car has 19,000 miles. I was surprised when he showed me the receipt, and it was $77. He said they told him the air filter was filthy, and they charged $45 for the air filter, which seemed outrageously high to me. I looked up the brand on the internet (Cabin air filter), and it is about $10. I also checked our paperwork and the oil filter had just been changed at 14,500 miles. I will NEVER patronize Jiffy Lube again.

[1906] Roy in Auburn, WA  Did Not Perform Stated Services

I GOT MY OIL CHANGED TODAY AT THE JIFFY LUBE IN AUBURN ON 307 AUBURN WAY S. AUBURN WA. AND WAS TALKED INTO THE HIGHER PRICE OIL CHANGE WHICH WAS NOT A BAD DEAL SINCE THE PRICE WAS REDUCED. BUT I THOUGHT  I WOULD GET THE SERVICE THAT I WAS PAYING FOR I HAVE A PRINT OUT OF WHAT THEY SAID THEY DID, ACCORDING TO THE RECEIPT THE POWER STEERING  FLUID WAS FULL--- WHICH IT WAS NOT WHEN I CHECKED IT --- IT SAID THE TIRE PRESSURE WAS OK, ---BUT I STILL HAD A TIRE ON THE PASENGER SIDE THAT WAS STILL LOW---IT ALSO SHOWED THAT THEY VACUMED THE FLOORS---

Read More About This Experience

[1905] JN in Niagara, NY  Aftermarket Oil Filter Leaked

My wife and I had some problems at Firestone so we decided to take our Honda Civic to Jiffylube to get an oil change. We already had a small oil leak when this was done. We noticed a short time after that our oil was leaking even more. So we started to budget to get it fixed. Then our car died, something to do with the battery (power). We had it towed to the Honda dealership. They fixed the problem for $2+labour of course. So since it was cheap I asked them to take a look at the oil leak and fix that. Again it was pretty cheap.   But when we took it home the leak continued and now there was a big puddle under our car. We took it back. They said everything was fine and there is no leak, however, the oil filter was an after market one and it was leaking pretty bad. So they replaced it with a honda oil filter for free. Jiffylube put an aftermarket oil filter that caused the car to leak bad. We now go to the dealership for everything.

[1904] Rob in Houston, TX  Taking Advantage of a Female

I told her not to. My daughter said that she was going to Jiffy Lube (Houston-South Shepherd) for an oil change. I told her if she didn't know where another quick lube place was she should be prepared to say "no" to all of their suggested recommendations. $80 later she had only an oil change on her 04 Volvo. Unbelievable. I quit going to these folks years ago and by the complaints of others I have read, they haven't changed. Before I quit them I continually watched them try to push customers (especially females) into purchasing all sorts of other products. My final visit was when they showed me the difference in color between new transmission fluid and a sample from my car as evidence of my need for a transmission fluid change. Problem: I had just changed it a few hundred miles before. All oil that goes in a vehicle looks different once it is run in a car for awhile. It doesn't mean that it is bad. Unbelievable.

[1903] Victim in Baytown, TX  Employee

Watch out in houston....from the distric manager and up.  These guy's will lie, cheat, and steal, from employees if they want you out.  It just happend at a store in baytown, tx.

The district manager just took out three in one "unusal break in" three people were fired and five had keys.  The DM being one of the key holders, and a girlfriend had the other.

Jiffy when Shell owned them was a great place to work, now if your honest you can't work with this new company

[1902] Eric in MA  Employee

Hmmm, I don’t know if this is the place to talk since I work at one owned by Heartland Auto in Mass. Going on 7 months. OMG!  Oh well, I feel like warning you all. I do the lower bay primarily work and I’ll give you the skinny. Even though at $8 an hour I shouldn’t, I actually give a rats azz. I’m not allowed too though.

I have quite a bit of experience in the mechanic world although limited in documentation. Most of it was under the table contract PT and I have never taken any of my 15 or there’abouts heaps (free or very cheap) over the 30 years, to one.

JL is about bay times and sales of extra services. Being jippy, I mean Jiffy and selling stuff that’s not needed is the key.  If you have a front wheel drive car with a sealed chassis you get charged the same as if you have a 4WD truck with 15 grease fittings.  What makes up for that feeling of getting ripped off is the comfort of knowing the 4WD owners won’t get half of what they say they did done.

Read More About This Experience

[1901] Emily in Katy, TX  Multiple Mistakes

I went into Jiffy Lube in Katy,Tx on Provincial for a simple oil change because they were doing $10 off. They broke my oil dipstick, tried to sell me a $60 air filter, claimed they checked my coolant levels all the basics, and noted on the invoice there were transmission and oil leaks and a broken dipstick PRIOR to SERVICE lol. Stupid jerks. They had punctured a hole in my hose to my coolant and I was driving on it for a week OVERHEATING. Took it back they charged me again for THEIR mistakes and here we are again with no coolant and broken hose. They WILL reimburse me for ALL work, replace everything broken and empty or my attorney will handle from here!!

[1900] Elisheia Stripped Drain Plug

On January 5, 2012 I took my car to my regular repair shop, Goodyear, for an oil change.  At that time, I was told by my service advisor the oil pan drain plug was stripped during the previous oil change.  The previous oil change was conducted at Jiffy Lube on October 17, 2011.  On January 5, 2012 at about 1:30 p.m., I spoke with Kevin Ling, who identified himself as the owner of the above named Jiffy Lube.  I requested reimbursement for the cost to repair the damage.  He requested that I bring the car to his Jiffy Lube location for an opportunity to repair the damage.  I told him that the car was at my regular repair shop.  He asked for the amount of the repair.  I informed him I was unsure of the repair costs for the oil pan, oil pan gasket, oil pan tube, oil pan drain plug plus labor and taxes.  I told him I would have the service advisor call him directly. The service advisor called me at 2:50 p.m. to inform me that he had spoken with Mr. Ling, who stated he would come to the repair shop the view the damage.  At 5:05 p.m. my service advisor called to inform me the car had been repaired and was ready for pick up.  He also stated Mr. Ling had not shown up as he had stated he would.  I have yet to hear from Mr. Ling in regards to my request.  The total of the repair costs was $759.79.

[1899] Tiffany in Arnold, MD  Taking Advantage of the Elderly

High Mileage Signature Ser  $54.99

Mileguard Engine Flush      $59.99

Mileguard Engine Treatment  $18.99

My father brought his car to Jiffy Lube in Arnold, Maryland for an oil change that would normally cost $40, but ended up paying $132.80 instead. He has been going to the Jiffy Lube in other locations (Baltimore & Glen Burnie) and had no problems with getting his oil changes.

During his first visit at this Arnold location, he went with his granddaughter to translate for him since he speaks very limited English. The technician told his young granddaughter that if he did not get the Engine Flush and Engine Treatment, the car will break down. My father told the technician twice that he wanted “engine oil change only.” The technician did not listen to him and told the granddaughter that there is a lot wrong with the car. The granddaughter, afraid that the car will breakdown, gave the technician the go-ahead on their recommendation to get the engine flushed. The Arnold location took advantage of two naïve people:  a child who is incapable of making a mechanical decision and an elder that spoke very limited English.

Read More About This Experience

[1898] Victim  Radiator Flush Causes Problem

After doing some running around today I decided to take my husbands car to get an oil change, he had mentioned that a coupon came in the mail and the car needed it so while he was at work I figured I would get that done since his car is the only one we have running right now and we gotta take care of it. So of course they say I need a air filter and 6 light bulbs and of course a radiator flush. I was looking at spending about $25 with coupon but total came to $193 since I want the car to perform great.

30 minutes later I look out at the car and the guy doing the flush has a confused look on his face and starts to wave for another guy to come over. Then the manager ( I'm guessing ) came inside to get me and says a sentence everyone loves to hear while having a car worked on, "I have never seen this happen before" while the flush was being done the water seemed to make a whole in a metal pipe running from radiator to engine. And they weren't sure what to do. There is car repair shop in the same parking lot so I walked over there to see if they could tell me how much it would be but they cant walk over to the lot cause it's not their business, whatever. Walk back to jiffy lube and the only thing they said is I can't drive it and the auto part store the manager called doesn't have part in stock and cant order it. So I asked if the car can be pushed into a spot until my husband can get there, which will be tomorrow, manager said he'll push it into the bay so its safe overnight, not once offering me any money back or to pay for the repair needed to my car that they did in their building on their property while one of their employees was working on it. Now here is the topper to my wonderful experience, I had to walk home cause everyone I know is at work or out of town and no one at jiffy lube offered me a ride. 

[1897] LK  Broke Dipstick Tube

I am sending this email about the problem my son had with Jiffylube,

He went in for an oil change and they broke the dipstick tube.  Cost of the oil change $58.00. It was for a diesel engine- Volkswagon.  By the tiime he got home the oil was leaking and leaked on the driveway.  He went back to JiffyLube the next day,  and they said the dipstick tube was broken when he came in, and they did not  do it.  They said they would not fix it, and for him to go to the Volkswagon dealer, which was then done at a cost of $ 126.00 for the replacement and repair. It certainly was not safe to drive with oil leaking

Jiffyube did do it.  There was no leakage prior to going to Jiffylube.  The service check list on the Jiffylube invoice states the Oil level prior to service was  Full.  Also there is no mention that there is a broken dipstick tube.

I think Jiffylube should reimburse us for the oil change and for the Volkswagon cost. I plan to also send additional emails to hopefully get this resolved.  We had an $8.00 coupon, and I am sorry we ever went there to use it..

[1896] Jill in Catonsville, MD  Forgot to Replace Transmission Fluid

On December 22, 2011, I went to The Jiffy Lube Service Center on Frederick Road in Catonsville, Maryland. I have been to this location several times for oil changes and have been typically pleased with their work.

On this particular day the technician suggested a transmission flush because my car had over 100,000 miles. Assuming the technician would know what is best for my car, I agreed to have this service completed. The service was approximately $100.00.

A few days after having this service performed, my car started running very rough, jumping when I accelerated. I took the car to the dealership, where they discovered I was 10 quarts low of transmission fluid. I told the dealership that I had just had a transmission flush completed at Jiffy Lube.

I will be going back to that particular Jiffy Lube to demand a full refund for the services and I will not be returning to ANY Jiffy Lube locations.

[1895] Robert in Portland, OR  Taking Advantage of a Woman

My wife selected a Jiffy Lube for a basic oil change service today. In addition to the oil change, she was subjected to pressure sales tactics to replace her serpentine belt. The technician told her “Please come out here and see this MAJOR, MAJOR problem with your car” “You won’t make it out of the parking lot with your current belt” and strongly suggested she replace it immediately. Five separate people participated in this pressure tactic by surrounding her while three of the men chimed in with strong suggestions of immediate need and urgency. Though the price was not completely unreasonable ($65), the need was not only not an emergency as it was represented to be, it was not even critical as I had inspected the belt only days prior while performing other services without notifying my wife.

She attempted to contact me at the time of the pressure sales tactics but was not able to reach me. Being completely ignorant of automotive knowledge and very intimidated by the onslaught of men attempting to scare her, she reluctantly agreed due to the directly stated emergency nature of the issue. Several hours later, I was informed of the interaction. This type of practice is not only predatory and unethical, but in this age of widely distributed and easily accessible corporate review information, it can be extremely destructive to a company’s reputation and potential for repeat business.

Read More About This Experience

[1894] Kris in Alpharetta, GA Put Windshield Fluid in Power Steering

I recently took my car to Jiffy Lube #1475 for an oil change.  I ended up purchasing an oil change and a radiator fluid flush.

The service took over an hour and the staff appeared to be confused while working on my car.  My car was returned to me and while driving the car in the Jiffy Lube parking I noticed loud noises and extreme difficulty while turning the car.  I did not leave the lot and I immediately turned the car around and parked n front of Jiffy Lube.  I had the Jiffy Lube technicians and their manager come out and look at the car.  The power steering fluid was pumping out of it's container. The power steering fluid also had an odd color.  The Jiffy Lube technicians, including their manager seemed confused on how to handle the incident. One of the technicians commented that it looked like windshield wiper fluid was put into the power steering. The manager went back inside and seemed more interested in continuing to service the other vehicles at JiffyLube.  

I stayed calm, approached the manager and re-iterated that my car now has a serious problem that it didn't have prior to their servicing of the vehicle.  I also expressed that the car is not safe to drive in it's current condition. I filled out an incident form and then called their customer support.  

Read More About This Experience

[1893] Jeff in Sarasota, FL  Observation Showed They Lied

Jiffy Lube shop on 301/17th St. in Sarasota Fl.  Mechanic stated that the oil in the differential was black, should be gold/honey colored and needed to be changed for $90. Decided to go with it. Watched the work in the bay as it was drained and it was gold/honey colored. Confronted the manager and he mumbled something again about why it was needed. Very disappointed as I HAD been going there for years. No more.

[1892] Апполон in Richmond, VA  Radiator Problems

My husband has Mazda 6 2007. Car runs great and never needed repair. On December 2, 2011 I went to Jiffy lube located at 1107 Azalea Ave. RICHMOND, VA for oil change.

Then after they examined the car I was told by the manager that my car needs the transmission fluid be changed
and radiator fluid exchanged. And The manager also told me that because I am a regular and valued customer (it is been couple of year that we have taken the car to Jiffy lube for oil change) he will give me big discount of almost a $100.
So, I am being naive and not familiar with the car parts and also blinded by the word DISCOUNT decided to accept his offer. Jiffy lube did the following services to my car: oil change, transmission fluid change and radiator fluid change.
One week later the engine light on the display panel came on. So i had to take the car to the Mechanic at Sunoco. The Sunoco did computer diagnostic which revealed that the reason why the engine light came on is the THERMOSTAT that stopped working and now the engine is not getting worm enough temperature that maintains the proper engine work. Then I was asked if I did any services to my car recently. I told him the whole Jiffy Lube story. Mechanic explained to me that there can be 2 possible risen why the thermostat stopped working:

Read More About This Experience

[1891] Mark in Feasterville, PA  The Rumors Are True

I went to the store at 2 W Street Road in Feasterville, PA.  I asked for an oil change, one wiper changed, and one bulb replaced.  When I left the store I noticed that the wiper appeared to be exactly the same as before.  When I tested it with washer fluid it smeared just as before.  The "bulb out" light was still on in the dash board.  I then noticed they had charged me for two bulbs.  I went back  to the store and was treated poorly; they  reluctantly replaced be wiper.  They fiddled with the light problem; the light still does not work.   I gave up and will never go back to Jiffy Lube again.  One hears rumors about Jiffy Loot.  Beware all - they are true!

Indexed by State

II. Personal Experiences
 DESTROYED ENGINES

Email us your experience.
 victim@jiffylubeproblems.com

Include your city and state so that others in your area are aware.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.

The following experiences are the most recently submitted unedited and unverified Destroyed Engines experiences of others: 

Indexed by State
 

[1889] Dalton in Arlington Heights, IL Oil Filter Causes Engine Failure

I want to first say that I usually change my own oil. But I really needed to get my oil changed and it was to cold for me to do it my self. About 10 miles after I had gotten my oil changed my car started to act up and the check engine light flipped on. I decided to pull of into a local shopping center to see what was going on. I looked in the engine and didn't see anything that was wrong. I then decided to take a look under my car and that where i found the problem. When i looked underneath the car i saw oil dripping from my oil filter. So i decided to take a look at it and see why it was leaking. Jiffy Lube never tighten my oil filter and i was just hanging there. I took it to my local auto shop and had them check it out. Turns out by them not putting the filter on, i blew my engine out. I blew out all my pistons and had to get my engine replaced. Jiffy lube should buy me a new car...

[1882] Big Bear in Rosebug, OR  Wrong Oil Destroys Engine

Hi I took my 95 vw jetta into jiffy lube roseburg oregon they put the wrong oil in my car and denied it then tried to charge me for a new oil change the motor is now shot and the mechanic is swapping the motor now looks to be about 2-3k in cost total.

[1859] Samuel in Oakland, CA  No Oil Destroys Engine

About a month ago i went in a got an oil change at jiffy lube in long beach ca. I work close so i am only driving about  <20 miles a day. 

Last weekend i drove my car up to Oakland and my car died on the bridge. after getting in towed i found out that the oil plug was no longer on the car and that it must not have been put on properly let alone tightened. The mechanic said that the lazy, careless oil change i received was the reason for all my oil draining and my engine frying. Although Jiffy Lube has taken full responsibility. i will NEVER go to them again, the inconvenience this has all cost me has been horrific, let alone time consuming.

[1824] Danny in St. Charles, MO  Engine Flush Destroyed Engine

I went to Jiffy Lube #613 in St. Charles, MO to have a simple oil change. The technician called me out to the bay. I was expecting the usual sales pitch for the extras they always try to sell me. This time the technician told me that I needed an Engine Flush performed because my engine was showing signs of “Heavy Sludge”.

He said the flush would clean out and flush all of the old, dirty sludge from my engine leaving me with a clean engine and a longer engine life. I told him that I just wanted my oil changed, but asked if he thought I really NEEDED it or if it could wait for another visit. He told me that I need to have it done today because there is a lot of sludge in the engine and it needs to come out right away. Well, stupid me agreed to it. I stupidly thought his training on the product (which is a chemical solvent) and procedures of how to do it in conjunction with further training on when and why to perform the service and when and why NOT to perform the service, all of his expertise would allow him to make the best decision. My car only had 60,000 miles on it and I plan on keeping it for a long time. My next own words still haunt me: “Ok, Sure. Go ahead, If you think I need it.” Those words keep echoing in my head as I lay awake at night.

Well, 40-50 miles down the highway later, my engine was destroyed.

Read More About This Experience

[1819] RP in Savannah, GA  Insufficient Oil Destroys Engine

On Friday, 10 September, I took my vehicle in for an oil change. The car was driven for maybe 75 miles or less on 10 September (Saturday), parked all day/night Sunday...and on Monday while driving it to work, the engine started a loud knocking noise. After getting the car towed and checked at our auto mechanic, it was found to have no oil in the engine, which resulted in a now bad engine in need of repair.

Jiffy Lube happens to be right across the street from our mechanic, (Which was closed on Saturday and why we went to Jiffy Lube originally) so I first went to Jiffy Lube about the issue, Someone from Jiffy Lube walked over to the auto shop, insisted repeatedly on bringing the car over to Jiffy Lube, but under the mechanics advice to me, I denied movement of the vehicle.

The Jiffy Lube associate then went and got 2 quarts of oil from his shop, added into the 'supposedly full' engine and afterwards claimed that the engine had oil in it. I got a call from the regional manager and there was no progress. I called corporate and the corporate office had the regional manager call me again, claiming that it was not their fault. There was no type of investigation done, The auto shop vouches that the vehicle had no oil when received and vouches that the engine was in perfect working condition before the incident.....(They actually worked on the car prior). I am now at an inconvenience of not having my vehicle and forced to go to small claims court.  

[1812] Frank in Mashpee, MA No Oil Destroys Engine

My son purchased his first car a 1991 Peugeot. I had the oil changed at your store in Mashpee, Massachusetts. Left the store and smoke was pouring out of the tailpipe. Went back and the manager said that the forgot to remove the air outake tube and some oil must have gotten into it. Left it running at the store till the smoke stopped. After that the car did not run the same. Five day later it starting knocking and seized up. I took it to a mechanic and he said it had no oil and this caused the engine to stop.

What should we do? I am not a mechanic I have taken all our cars to your store and never had a problem. The mechanic says it is directly related. The care was a 1991 but ran great. It was my sons first car and he worked all summer to pay for it. Now he is left with nothing.

[1719] Edward Fuel Cleaning Destroys Engine

It started on April 14, 2012. I had a coupon for a $10 off oil change for Jiffy Lube, and another from Firestone. I decided to go to Jiffy lube because I didn't need an appointment. Now I regret not waiting 30-40 min. more. I asked for the oil change and fuel system cleaning on my 98 Chevy Tahoe. When they finished the oil change, they took the truck to front to finish the fuel cleaning. At that time I notice the guy flooring the gas all the way and a lot of white smoke coming out. The truck had no gas at the time, so I was concerned. Soon after that they took the truck for a car wash. When the truck came back, I noticed it was making a weird noise. My truck has over 165,000 miles on it by the way. I thought maybe it was because it was it need gas. Soon after that I fuelled up and left. 30 min. later the noise is getting louder and louder. I then called Jiffy Lube back and explained the problem, they told me to bring it back and they would check it for me. Once I did that they inspected the truck and could not find anything wrong. The manager said the truck was just old and I needed a new engine. I didn't need a new engine before taking it to them, so why would I need one now. I paid over $90 so they can damage my engine. Should have gone to Firestone were they know my name. Thanks to Jiffy lube I have no truck. I will never go back again, even if it was the last shop in the world. They offered to pay the repairs and take the truck to their shop, but at the end of the day that shop is going to be on their side so they don't have to pay any thing, If that's the case I have to pay out of my pocket.

[1709] Lane No Oil Destroys Engine

I had an oil change on March 6, 2011 and on May 28, 2011 with just over 5,000 miles the oil plug fell out and my engine seized. I use full synthetic oil so I go 7,500 miles between changes. Has anyone else had this problem?

[1700] Victim  No Oil Destroys Engine

I have three incidents that I now confirmed with Jiffy Lube being responsible for my 3 vehicles engine burning within less than 2 street blocks.  I had my vehicle immediately towed to my mechanic's shop.  He immediately notice no oil, this is after an oil change of course at Jiffy Lube.  The manager view the cameras and accepted at fault and offered to fix the problem and pay for a rental car.  End story short they never paid for my rental car and released my Truck to my separated husband with no signature obtained.  I called them to try to work a warranty on my engine they refused after letting them know my 05 Toyota Tundra warranty is 100k or 7 years certified ownership with my Toyota dealer and had under 50k miles.  They only gave me a 30 day warranty on a used crappy engine.  I will never agreed or sign to accept this.  They altered my engine, my dealership does not warranty an altered engine, besides the fact they don't built them anymore, they  would but it will cost me over 6k and this is without the pistons.  Now my 2nd vehicle was my Honda Accord. Flush Engine performed and oil change, again NO OIL!  Engine made terrible noise the manager noticed no oil, so he just fill it up there and then and apologize he did not charge me, but my engine oil was not drained appropriately, was this acceptable? I don't know! anyhow After I took it to my mechanic, he managed to save my engine but I will still hold Jiffy Lube responsible for it.  

[1684] David Destroyed Engine

I went to jiffy lube on 3/2/11 at 7:15 Am to get my oil changed. I left and continued to work. At 12:15 Pm I left for lunch, as I was leaving the parking lot my car made a ticking sound. Being a former car guy I went to the nearest auto parts store and bought lucas oil. I went back to work and contined my day. Shortly after 5:00Pm I left for home. Less than 6 miles from home (I live less than 15 miles from work) the ticking had increase and the oil light came on, the car shuttered made a loud clang and smoke poured out from under the hood and back of the car. My car is a 92 honda accord with less than 180,000 miles on it I have kept up on regular oil changes and never had a real issue before today. I called for a tow truck and then called the jiffy lube where my oil was changed. The manager rushed out to look at the car. A friend of mine arrived at the same time. The manager got under the car for a moment said everything looks fine, my friend had noticed an oil trail from one of the entersections I went through almost all the way to where my engie blew.

[1640] Scott in Henderson, NV  No Oil Destroys Engine

On Wednesday November 3, 2010 I took my work van into Jiffy Lube at 130 S. Stephanie St, Henderson, Nevada, for an oil change and a smog test. The Assistant Manager, Neil checked me in and the work began. While sitting in the waiting room, I heard an engine being revved-up and then a loud explosion-type noise. Standing up and looking through the window of the waiting room I could see heavy smoke pouring from the front of the van and into the cabin. I entered the service bay and the technician stated “I had the truck at 2500 RPM’s, just like it said to do.” Neil joined us and I asked to see the oil dip stick. The technician removed the dip stick and held it out for Neil and I to examine. It indicated that there was not a drop of oil in the motor. Neil immediately went and phoned for a tow truck while I began removing my work tools from my truck, as I had an appointment I needed to get to. Neil returned and said that he knew what had to be done, that the motor would need to be replaced and he had made arrangements to get the truck to a repair shop.  Read More Here

[1616] Brandon in Walnut Creek, CA  No Oil Destroys Engine

this jiffy lube ruined my car!  i just bought my car a 93 infiniti g20 there was no engine problems at all with it, i drove from oakland (30 min drive) and else where. well to tranfer the title i had to get it smogged so befor doing so i decided to have the oil changed it passed smog no problem but i only drove about 10 miles after jiffy lube and smog (they were next to eachother). i decided to cut through a church parking lot as a short cut to get home when all a sudden my check oil light came on and my car almost instantly started making noise. im gona have a mechanic check it out but from what i can tell is my car is screwed. i beleave they barley if did at all put oil in my car. i may have to get a whole new car now.cuz an engine is more then just buying another car. im pissed and my car is in a private parking lot i hope it dont get towed as i write this. waiting for my mechanic friend to get off work. im to broke to afford anything else right now.

[1610] Kat in Boulder, CO  No Oil Destroys Engine

2 weeks ago I took my car to Jiffy Lube in Boulder, CO.  Now I am a car savvy woman and I typically do my own oil changes, I was just running out of time trying to get ready for my road trip.  I travel a lot so keeping my car in good condition is top on the list.  I took my car to Jiffy one week before I was to leave for my trip.  That following Friday I drove to Denver and back a 25 mile drive each to discover on parking at home my car was smoking.  I opened my engine to find that it was covered in oil. The next day I took my car to Jiffy and they tightened the oil filter.  The apologized and said they cleaned and took car of it.  Little did I know until Tuesday while cleaning and checking my car that they had not topped off the oil that had leaked out due to the loose oil filter.  I was slightly concerned due to the fact that I use my car quite a bit and it had now been 5 days that I had been driving since they did the oil change and the oil had leaked, but it seemed to be running fine.  Wednesday we left for the road trip.  Typically my car between oil changes will only need a quart added to the reservoir but on the way to Chicago I had to add oil as well as when we got to Chicago and on the way home and yet 45 min outside of Denver my engine seized due to the amount of oil that my engine was now burning due to the damage that was done from driving just around town because Jiffy left my oil filter loose and then didn't add oil. 

I now have to have my long block and manifold replaced and doubt that I will see any compensation from Jiffy when I call them tomorrow because when I stopped in to the Jiffy that I took my car to their only words to me were, "That really sucks."

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III. Possible Actions

Also see: http://www.jiffylubeproblems.com/Remedies.htm

NOTE:  There are numerous complaints that the Feedback Form | Customer Service Form does not operate.

  1. Add Your Experience.  We will likely add it to the following Personal Experiences of others. Show others that they are not alone.  This will also help us create a critical mass which can create appropriate changes.
     

  2. Determine whether remedies suggested by others are appropriate for your situation.  People like yourself have offered various remedies. 

    Check-out our newest addition -- Option 11. Go to Small Claims Court.  Jiffy Lube may not show up and you may get a default judgment...  Testimonial
     

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  5. Tell your legislators about Shell Oil.  If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.  Shell may pay more attention if the stakes are higher...


 

IV. Noteworthy Comments From Others

[1254] Cliff  No Change Oil @ 3,000 Miles

I am employed at an independent auto repair shop, specializing in German cars.  While I don't have occasion to patronize Jiffy Lube, I do have a problem with their blanket 3,000 mile oil change recommendation.  Most modern automobiles simply do not need oil changes this often.  It's a waste of time and money, and it's also bad for the environment in that excessive waste oil is generated.  All of the new German cars have manufacturer-recommended oil change intervals of 10,000 miles or one year.  This is absolutely not a problem as long as the proper oils and filters are used.

As far as I'm concerned, Jiffy Lube (and the other quick oil change outlets) need to change their business models to reflect changing technology.

[1236] Glenn  Blog Post About Jiffy Lube

I came across your website while researching my latest blog post.  I wrote about positive and negative word of mouth and how Jiffy Lube is creating negative WOM with the tactics they use when servicing cars. 

http://www.hmtweb.com/blog/20012369/01/from-positive-to-negative-word-of-mouth.html

[971] Jason  A Symphony of Problems

Abstract...  Complete Experience

  • Drain Plugs
    I have seen dozens of drain plugs left finger-tight, and at least two that were tightened to where the threads stripped and the drain plug was replaced with an expandable rubber stopper. 

  • Oil Filters
    I have seen many oil filters that were left loose, and even one that had two rubber gaskets on it (which causes a HUGE leak) that ran out of oil by the time they got to our shop. 

  • Sticker
    I have seen dozens of cars that have a Jiffy Lube sticker in the window, but still have the filter that we put on 6,000 miles ago. 

  • Tire Valve Stem
    The manager from Jiffy Lube brought us a newer GM truck with the tire pressure sensor in the rim.  Somehow, somebody there managed to break the stem on the valve and they wanted us to replace it before the customer found out.  It is common on a lot of newer cars for the serpentine belt to be routed around the front engine mount.  Apparently, employees at Jiffy Lube cut the old belt off (most tensioner manufacturers warn not to do this) to save time.  They brought us a car that they cut the belt off of, and couldn't figure out how to get the new one back on because the mount needed to be removed. 

  • Replacement of Good Parts
    We have had dozens of customers (that I know of, I don't spend much time in the office with customers) who were told at their Jiffy Lube oil change that "part X" is bad and needs to be replaced immediately because it is a safety hazard.  Often times the part is fine, and sometimes it is bad, but nowhere near what should be considered a safety hazard.  Brakes are very common.  They will tell the customer that the brakes are almost gone and they need to be replaced immediately.  Some of these cars had as much as 80% remaining on the pads/shoes.

 

 [932] Vinesh  Question the Integrity of All Work

I have gotten so much work done at Jiffy Lube – and after watching the video now, I question the integrity of every work I ever paid for. What is Jiffy Lube going to do regarding this? This is unbelievable!

[919] Employee in Wichita, KS   Beware of Black T-Shirts

I worked for Jiffy Lube, as a manager, for a very short time in Wichita, KS. Not only are the people they hire young and inexperienced they are very active in hiring convicts on work release while they are in jail. I cannot tell you how many of the people I managed were work release people. More than off the street folks. They hire the young, who are gullible and well do anything they are told, and they ones who have no choice in the matter but to do what they are told, these would be the convicts. They have to work and they cannot complain. As others have said they are all about the sell, whether a customer needed the service or not. The management acted as if they were the only smart people on Earth and everyone under them were idiots. To become a Jiffy Lube manager was a big event in their life. I heard managers threaten to beat up employees, fire them if they did not do what they were told and the OSHA violations were incredible. The labor board should really look into Jiffy Lube and their practices, at least here in Kansas. I could go on and on but we all do not have the time. OH BY THE WAY, any employee in a black jiffy lube T-Shirt is a new-bee. Do not let them touch your car!!! What also is funny is how many people you see wearing these t-shirts, turn over is horrendous.

[908] Dave in Portsmouth, VA  Don't Take Chances

I am a 46 year old engineer who has always done his own oil / filter changes.  Because I have become more and more financially stable and my friends have been telling me to stop "dirtying" my hands, I thought I would finally breakdown and start going to a Jiffy Lube.  So I googled Jiffy Lube and this very complaint website came up.  Now, after reading all of these comments for the last half an hour, I have decided I should continue to do this work for myself.   Why take the risk of putting my vehicles into the hands of potentially inexperienced or poorly motivated individuals.  I have a decent personal garage with ramps, drain pan, and tools.  I know the older ladies across the street have taken their vehicles in to a Jiffy Lube in the past.  I think they are great neighbors and perhaps I should start doing this small service for them also. 

[758] Stephen in Falls Church, VA   A Valuable Resource

After reading so many embarrassing, humiliating and disgusting experiences that former Jiffy Lube customers have had, I can honestly say I will NEVER take my car there. What a pity that in the extremely competitive world of auto care, a company could be so anti-consumer.  Thank you to Jiffy Lube Problems for this very valuable resource. You saved me a lot of potential headaches and needless expenses.
 
 
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